Digital Transformation Manager Valley Water Salary: $165,942.40 - $211,952.00 Annually Job Type: Full-Time Job Number: 01965-E Location: CA, CA Department: Information Technology Closing: 3/1/2026 11:59 PM Pacific Description Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration. Overview: The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water's records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information. This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery. The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.About Valley Water:Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community. Key Responsibilities include, but are not limited to: Customer Service & Stakeholder Support • Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information. • Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests. • Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience. • Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements. Helpdesk Oversight & management • Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents. • Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows. • Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency. • Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets. • Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to: • Average speed to answer • Call response times • Abandonment rates • First-call resolution rate • Ticket aging and backlog metrics • SLA compliance • Customer satisfaction scores • Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents. • Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements. • Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience. • Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes. • Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives. Information Governance & Risk Management • Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements. • Ensure confidentiality, security, and proper disposition of sensitive and confidential records. • Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records. Automation & Digital Transformation • Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards. • Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately. • Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload. • Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training. Reference Library & Records Management • Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials. • Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials. • Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements. • Restore, preserve, and digitize historic documents and original media. Public Records & Legal Compliance • Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests. • Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel. • Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act. • Review records responses for quality control, accuracy, and lawful disclosure or exemption. • Provide sworn testimony during deposition proceedings related to records management, as required. Leadership & Administration • Plan, organize, and oversee records and library services programs, projects, budgets, and contracts. • Supervise staff and support professional development and effective workload management. • Prepare and present staff reports, recommendations, and program updates to leadership. Ideal Candidate's Background Includes: Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below. Ideal Experience: • Five (5) years of progressively responsible records management, helpdesk management, library services, or related experience. • At least two (2) years of direct supervisory or program management experience. • Experience managing large-scale records collections, including off-site archival storage and onsite digital information • Experience managing help desk or call center functions and call center automation • Demonstrated experience administering Public Records Act requests and legal records production. • Experience leading technology implementations, system migrations, or automation initiatives related to records or information management. Ideal Skills and Abilities: • Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency. • Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences. • Ability to independently administer complex records and library programs while collaborating across departments. • Strong analytical, organizational, and project management skills. • Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions. • Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment. • Ability to clearly describe records systems, locations, and information environments to internal and external requestors. • Strong written and verbal communication skills, including preparation of staff reports and formal recommendations. Ideal Knowledge: • Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles. • Confidentiality, security, retention, disposition, and destruction of public records. • Search and retrieval techniques for complex, multi-modal information systems. • Federal and state laws and regulations related to public records, including the California Public Records Act. • Digital asset management, metadata standards, taxonomy, and cataloging practices. • Budget development, contract administration, and sound financial management practices. • Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software. Ideal Training and Education: • Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. • A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable. Required License or Certificate To review the Job Description, please click https://tinyurl.com/23c8u66x Records & Library Services Unit (Position Code 423)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date. This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year). Selection Process (1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended. NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request. Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260. Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants. To apply, please visit https://apptrkr.com/6936060

Chief Executive Officer Mississippi Food Network (MFN) has been feeding Mississippians since 1984. In the early 1980s, a group of concerned and compassionate people recognized the need for a food bank — a distribution center that would accumulate, store, and distribute food and household items for charities that would make the final distribution to needy people in the community.   Today, MFN has grown to over 80,000 square feet in space, including a 62,000-square-foot main distribution center and office building, purchased in 1996. In 2003, a 20,000-square-foot building became available across the street from the main distribution center.   More than 21.2 million pounds of food are distributed annually. Each month, the team works with donors and over 430 nonprofit partners and programs to distribute food to more than 150,000 people, a total of 1.8 million people per year. MFN, a partner food bank of the Feeding America Network, is one of the largest nonprofit organizations in Mississippi.   The organization is currently navigating a dynamic administrative environment, creating a timely opportunity for this next leader to strengthen fundraising efforts, broaden revenue diversification, and expand food sourcing strategies. The CEO will play a key part in advancing innovative development initiatives that enhance the organization’s long-term sustainability and deepen its impact across the communities they serve.   With strong operational and logistical foundations already in place, the next CEO will help further cultivate a culture of accountability, collaboration, and continuous improvement. By championing staff development, expanding cross training opportunities, and fostering mission focused growth, the new leader will equip the team to navigate an evolving nonprofit landscape and support sustained, mission driven success.   MFN seeks a visionary, mission-driven leader to serve as Chief Executive Officer. This is a rare opportunity to lead a high-impact organization in the fight against hunger across Mississippi. The CEO will guide MFN's strategic direction, champion community-based solutions to food insecurity, and ensure long-term financial sustainability through exceptional leadership in fundraising, partnerships, and operations. The role is best for a dynamic individual with deep nonprofit management experience, the ability to foster strong community relationships, and a strong desire to create meaningful engagement with a diverse range of stakeholders.   Mississippi Food Network offers a competitive salary and benefits package. The salary range for this position is between $175,000 – $200,000 and will be commensurate with experience. MFN offers a comprehensive benefits package, including but not limited to nine paid holidays, vacation, medical, dental, disability, and life insurance, as well as a 403(b) retirement plan.   Applications and nominations are being received exclusively by Kittleman & Associates, LLC. To apply, please send a current resume and letter of introduction to www.kittlemansearch.com/mississippi-food-network-chief-executive-officer (click on the Apply button at the bottom of the page). For best consideration, please submit your materials by April 1, 2026.   For more information about Mississippi Food Network, please visit https://www.msfoodnet.org/. To apply, visit: https://apptrkr.com/6927853

Minimum Qualifications Associate degree and one (1) year of experience in business development, marketing, or public relations; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is administrative support work in securing worksite agreements to support the local area work experience initiatives at CareerSource North Central Florida (CSNCFL). The employee assigned to this classification implements policies and procedures to ensure worksites adhere to federal, state, and local guidance; and serves as a point of contact for work experience participants regarding orientation, payroll, and ongoing measures of progress.  Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Retains current and generates new worksites to meet regional needs and supports participant training initiatives.  Obtains and reviews performance evaluations from employers and takes appropriate actions. Appropriates direct placements to worksites with eligible program participants.  Reviews, enters, and completes participant's timesheets in the timesheet management system.  Coordinates new hire orientations, timesheet collection, and paycheck distribution.  Analyzes and tracks outcomes from work experience programs and communicates trends effectively with management.  Provides programmatic guidance and assistance to make recommendations and improve outcomes.  Maintains full compliance with all personnel policies and procedures. Works retail hours and/or hours as assigned.  Drives a personal vehicle regularly to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.   KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of computer basics including Microsoft Office applications. Knowledge of office machine usage (copier, fax, phone, and scanner). Knowledge of customer-focused service delivery systems. Skill in Microsoft Office. Skills in verbal and written communication.  Strong ability to coordinate with internal and external partners. Ability to engage, understand, and respond to the needs of business accounts. Ability  to work in a fast-paced and diverse environment. Ability to interpret and understand program policy and establish necessary work processes and procedures. Ability to set and manage priorities and execute programmatic data entry on a timely basis. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.

Please submit a cover letter for consideration.  About The National Symphony Orchestra The National Symphony Orchestra (NSO) enjoys international renown as one of America’s finest professional orchestras. The Orchestra has gained recognition through national and international touring, recording, radio and television broadcasts, and its excellent work in education and community engagement in the greater Washington area. The NSO has been in residence at The John F. Kennedy Center for the Performing Arts since the Center opened in 1971. In 1986, the Orchestra became an artistic affiliate of the Kennedy Center. The NSO’s Music Director, Gianandrea Noseda, is widely recognized as one of the leading conductors of his generation.    The NSO offers a classical subscription series and a pops series at the Kennedy Center Concert Hall, gives summer performances at Wolf Trap National Park for the Performing Arts, and celebrates national holidays with televised concerts on the Capitol lawn. Chamber ensembles of NSO musicians perform at the Kennedy Center’s Terrace Theatre and Millennium stage and the orchestra participates in an extensive education program. NSO In Your Neighborhood brings more than 30 performances and events to schools, churches, community centers, and other local venues in a single week. NSO Sound Health brings musicians to facilities like Walter Reed National Military Medical Center and National Institutes of Health (NIH). The NSO also continues to tour nationally and internationally.   At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the   Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $55,000 - $60,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Assistant Artistic Administrator supports the Artistic Administrator, VP Artistic Planning and Senior Producing Director by acting as NSO concert producer and by managing day-to-day artistic and administrative operations of the department.  The approximate breakdown of concerts for this role is 25% classical, 75% non-classical. The Assistant Artistic Administrator makes decisions and exercises discretion in order to prioritize assignments, and works under significant pressure, as many projects are time sensitive and involve concurrent deadlines.  An eagerness to take initiative, communicate and problem solve with a positive attitude is essential. Key Responsibilities Project Management: manage 50% of NSO concerts each season, including Artist advance, contracting, rider administration, comp ticket and other requests; oversee a complex array of administrative detail through to artist payment and report on performance results. Day-to-day management of production logistics, and overall facilitation of NSO concerts, including management of artist services and show duty.  Act as critical liaison between the NSO and artist and/or their representative(s). Maintain communication with production managers, press, marketing, digital, social media personnel, special events coordinators, theater managers, security and facilities personnel in order to ensure the flow of information between these departments and visiting artists. Build and maintain excellent relationships with artist management, hotels, travel agents, and other vendors. Act as liaison for NSO Principal Conductor/Artistic Advisor. Research, idea generation, and assistance towards implementation thereof, of artists, themes, and concepts as they pertain to NSO programming. Attend live performances of new products whenever possible. Other duties as assigned.  Key Qualifications An undergraduate degree in a music-related field or equivalent knowledge. At least 3 years’ experience in artistic administration of major orchestras or festivals Must be extremely detail-oriented, have excellent interpersonal skills, ability to work in a fast paced, multi-tasked environment, work well under pressure and be able to meet deadlines.  Proficiency in Microsoft Word, Excel, and Access. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information Must be able to travel and work extended hours, including evenings, weekends and national holidays (Memorial Day, July 4, Labor Day). Must hold a valid driver’s license in the United States. A personal vehicle is a plus. Ability to perform concert production related tasks in outdoor settings, sometimes in unpredictable weather conditions.