Our Fortune 500 Company client is seeking to directly hire a talented Sr. System Administrator (M365 Collaboration Engr.).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY:
This position, within a collaborative team environment, is responsible for System Administration of the Fortune 500 Company Microsoft 365 Collaboration tools and PDF solutions across the enterprise. This includes:
Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.
Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.
Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.
Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.
Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.
Develop and enforce governance policies, user guidelines, and security measures for Office 365.
Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.
Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.
Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met.
JOB REQUIREMENTS:
Technical Skills:
In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.
Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.
In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.
Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.
Programming / scripting skills using PowerShell scripting for Office 365 automation and administration – Desired.
Familiarity with Active Directory and Azure Active Directory – Desired.
Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.
Recognition of cyber security threats, risks, and importance of protecting the enterprise – Desired.
Non-Technical Skills:
Excellent communication skills (both oral and written) as well as technical writing.
Ability to work both independently and in a geographically dispersed team environment.
Good problem solving and decision-making skills; ability to understand and analyze complex issues.
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made.
_________________________________________________________________
TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) What administrative roles have you had in the Microsoft 365 cloud environment and how have you used them?
2) Have you patched Microsoft 365 applications? If yes, please describe the process you used?
3) What Microsoft 365 services have you supported?
4) Explain the support tiers within your current or previous position. What tier were you in?
5) Describe how you approach troubleshooting M365 application issues?
6) Describe your non-technical skills that you think would benefit you in this role?
7) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
8) Fortune 500 Company does not offer any sponsorships. Are you permanently authorized to work in the U.S. (i.e., U.S. citizen, permanent resident) WITHOUT requiring any current or future sponsorship?
Full Time
Our Fortune 500 Company client is seeking to directly hire a talented Sr. System Administrator (M365 Collaboration Engr.).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY:
This position, within a collaborative team environment, is responsible for System Administration of the Fortune 500 Company Microsoft 365 Collaboration tools and PDF solutions across the enterprise. This includes:
Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.
Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.
Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.
Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.
Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.
Develop and enforce governance policies, user guidelines, and security measures for Office 365.
Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.
Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.
Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met.
JOB REQUIREMENTS:
Technical Skills:
In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.
Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.
In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.
Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.
Programming / scripting skills using PowerShell scripting for Office 365 automation and administration – Desired.
Familiarity with Active Directory and Azure Active Directory – Desired.
Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.
Recognition of cyber security threats, risks, and importance of protecting the enterprise – Desired.
Non-Technical Skills:
Excellent communication skills (both oral and written) as well as technical writing.
Ability to work both independently and in a geographically dispersed team environment.
Good problem solving and decision-making skills; ability to understand and analyze complex issues.
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made.
_________________________________________________________________
TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) What administrative roles have you had in the Microsoft 365 cloud environment and how have you used them?
2) Have you patched Microsoft 365 applications? If yes, please describe the process you used?
3) What Microsoft 365 services have you supported?
4) Explain the support tiers within your current or previous position. What tier were you in?
5) Describe how you approach troubleshooting M365 application issues?
6) Describe your non-technical skills that you think would benefit you in this role?
7) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
8) Fortune 500 Company does not offer any sponsorships. Are you permanently authorized to work in the U.S. (i.e., U.S. citizen, permanent resident) WITHOUT requiring any current or future sponsorship?
Our Fortune 500 Company client is seeking to directly hire a talented Sr. Application Solutions Architect.
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY
This position is responsible for designing, deploying, managing, and optimizing Fortune 500 Company’s electronic communications infrastructure and user connectivity to email services. The primary focus is on Microsoft Exchange (hybrid), which integrates with other Microsoft 365/Azure solutions such as Outlook clients (desktop, mobile, and web), ProofPoint Email Gateway, RightFax Electronic Faxing, Microsoft Teams, and Mobile messaging support. The role also involves influencing the adoption and enhancement of other Microsoft 365 technologies across the organization.
JOB REQUIREMENTS
Education / Experience:
Bachelor’s degree in computer science, Engineering, or equivalent work experience required
Minimum of 5 years of relevant work experience designing and implementing Microsoft Exchange on-prem and Exchange Online solutions required
Previous experience administering Proofpoint products highly desired
Experience with mail routing and email security required
Knowledge of a wide array of Microsoft 365 and Azure configurations highly desired
PowerShell scripting or other script language experience highly desired
Competencies, Knowledge, Skills:
Expert knowledge of Microsoft Exchange (hybrid) and its integration with other Microsoft 365/Azure solutions required
Knowledge of capacity planning and disaster recovery issues in a hybrid Exchange environment required
Knowledge of Microsoft Teams and its integration with Exchange Online desired
Ability to influence and collaborate with other Microsoft 365 architects and engineers required
Competent knowledge in the use of PowerShell for configuration/administration and scripting operational tasks required
Specific knowledge of data networking, computer system security, and general knowledge of other technology infrastructure components
High level of knowledge working in MS Windows operating systems at both the server & workstation level
Strong ability to learn new technology and consume information quickly
Strong research, analytical and troubleshooting skills
Working knowledge of TCP/IP protocols
MAJOR JOB RESPONSIBILITIES
Architect and design electronic communications solutions in accordance with the chosen strategies
Provide technical guidance and oversight to research, troubleshoot, and resolve problems involving electronic communications and perform root cause analysis
Define and oversee the daily administration of electronic communications services/software including Exchange, M365 (Exchange Online), Proofpoint, Outlook, mail routing, etc. The role typically does not involve performing the daily tasks, but may provide assistance when needed
Define and enforce standard processes for hardware / software support and project completion
Negotiate and manage vendor contracts to ensure purchased entitlements are fully leveraged and issues are resolved satisfactorily
Lead and mentor the development, validation and documentation of work processes and automations that increase team effectiveness and promote self-service
Evaluate and optimize application performance and identify performance improvement options and monitoring opportunities
Collaborate and coordinate with other areas, both within the Technology Organization and within the business
Strategize and innovate solutions to client problems within service level time frames
Plan and execute project plans according to Productivity Technologies guidelines
Research and recommend implementation and communication of new features and capabilities within the Microsoft 365 suite
Build and maintain good client relationships
Communicate progress, problems and best practices to management, leads, and team
_________________________________________________________________
HOW TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
What is your architecture and design experience with Exchange on-prem and Exchange Online as it pertains to mail protocols, mail routing, and configurations of full end to end mail components?
What is your architecture and design experience with ProofPoint or other mail hygiene systems?
Please list any relevant scripting knowledge.
Full Time
Our Fortune 500 Company client is seeking to directly hire a talented Sr. Application Solutions Architect.
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY
This position is responsible for designing, deploying, managing, and optimizing Fortune 500 Company’s electronic communications infrastructure and user connectivity to email services. The primary focus is on Microsoft Exchange (hybrid), which integrates with other Microsoft 365/Azure solutions such as Outlook clients (desktop, mobile, and web), ProofPoint Email Gateway, RightFax Electronic Faxing, Microsoft Teams, and Mobile messaging support. The role also involves influencing the adoption and enhancement of other Microsoft 365 technologies across the organization.
JOB REQUIREMENTS
Education / Experience:
Bachelor’s degree in computer science, Engineering, or equivalent work experience required
Minimum of 5 years of relevant work experience designing and implementing Microsoft Exchange on-prem and Exchange Online solutions required
Previous experience administering Proofpoint products highly desired
Experience with mail routing and email security required
Knowledge of a wide array of Microsoft 365 and Azure configurations highly desired
PowerShell scripting or other script language experience highly desired
Competencies, Knowledge, Skills:
Expert knowledge of Microsoft Exchange (hybrid) and its integration with other Microsoft 365/Azure solutions required
Knowledge of capacity planning and disaster recovery issues in a hybrid Exchange environment required
Knowledge of Microsoft Teams and its integration with Exchange Online desired
Ability to influence and collaborate with other Microsoft 365 architects and engineers required
Competent knowledge in the use of PowerShell for configuration/administration and scripting operational tasks required
Specific knowledge of data networking, computer system security, and general knowledge of other technology infrastructure components
High level of knowledge working in MS Windows operating systems at both the server & workstation level
Strong ability to learn new technology and consume information quickly
Strong research, analytical and troubleshooting skills
Working knowledge of TCP/IP protocols
MAJOR JOB RESPONSIBILITIES
Architect and design electronic communications solutions in accordance with the chosen strategies
Provide technical guidance and oversight to research, troubleshoot, and resolve problems involving electronic communications and perform root cause analysis
Define and oversee the daily administration of electronic communications services/software including Exchange, M365 (Exchange Online), Proofpoint, Outlook, mail routing, etc. The role typically does not involve performing the daily tasks, but may provide assistance when needed
Define and enforce standard processes for hardware / software support and project completion
Negotiate and manage vendor contracts to ensure purchased entitlements are fully leveraged and issues are resolved satisfactorily
Lead and mentor the development, validation and documentation of work processes and automations that increase team effectiveness and promote self-service
Evaluate and optimize application performance and identify performance improvement options and monitoring opportunities
Collaborate and coordinate with other areas, both within the Technology Organization and within the business
Strategize and innovate solutions to client problems within service level time frames
Plan and execute project plans according to Productivity Technologies guidelines
Research and recommend implementation and communication of new features and capabilities within the Microsoft 365 suite
Build and maintain good client relationships
Communicate progress, problems and best practices to management, leads, and team
_________________________________________________________________
HOW TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
What is your architecture and design experience with Exchange on-prem and Exchange Online as it pertains to mail protocols, mail routing, and configurations of full end to end mail components?
What is your architecture and design experience with ProofPoint or other mail hygiene systems?
Please list any relevant scripting knowledge.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Associate of science degree in computer science or a bachelor's degree in computer science or a related field, and one year of programming experience; or any equivalent combination of directly related education, training and/or experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required. A preferred candidate will have experience troubleshooting and maintaining third party products and have a basic understanding of programming concepts. Knowledge of JavaScript frameworks, interface design, SharePoint, and Adobe Creative Suite is desirable. Position Summary This is professional technical work programming and designing management information systems in the Department of Information and Telecommunication Services. An employee assigned to this classification performs a variety of tasks relating to systems design, computer processing and information documentation for an assigned project team. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Modifies system and existing programs to produce information and reports in response to user needs. Assists team members in developing new and/or revised systems by writing programs. Analyzes information objectives and/or needs and prepares system flow charts for achieving desired reports. Analyzes input requirements and designs output reports based on user needs. Works with Programmers providing technical assistance and training to provide desired information to users. Writes advanced programs and completes testing and debugging to produce desired information. Analyzes information from users to modify and/or simplify current operating systems. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of programming language. Considerable knowledge of major types of computer processing equipment for business, technical and statistical processing. Considerable knowledge of information research techniques and available resources. Knowledge of statistical concepts and advanced mathematics. Ability to visualize the flow of data through the system and deal with abstractions in order to develop a sequence of operations. Ability to understand and follow complex oral and written instructions. Ability to interface systems accurately. Ability to establish and maintain effective working relationships with department directors, fellow employees, constitutional officers and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Associate of science degree in computer science or a bachelor's degree in computer science or a related field, and one year of programming experience; or any equivalent combination of directly related education, training and/or experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required. A preferred candidate will have experience troubleshooting and maintaining third party products and have a basic understanding of programming concepts. Knowledge of JavaScript frameworks, interface design, SharePoint, and Adobe Creative Suite is desirable. Position Summary This is professional technical work programming and designing management information systems in the Department of Information and Telecommunication Services. An employee assigned to this classification performs a variety of tasks relating to systems design, computer processing and information documentation for an assigned project team. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Modifies system and existing programs to produce information and reports in response to user needs. Assists team members in developing new and/or revised systems by writing programs. Analyzes information objectives and/or needs and prepares system flow charts for achieving desired reports. Analyzes input requirements and designs output reports based on user needs. Works with Programmers providing technical assistance and training to provide desired information to users. Writes advanced programs and completes testing and debugging to produce desired information. Analyzes information from users to modify and/or simplify current operating systems. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of programming language. Considerable knowledge of major types of computer processing equipment for business, technical and statistical processing. Considerable knowledge of information research techniques and available resources. Knowledge of statistical concepts and advanced mathematics. Ability to visualize the flow of data through the system and deal with abstractions in order to develop a sequence of operations. Ability to understand and follow complex oral and written instructions. Ability to interface systems accurately. Ability to establish and maintain effective working relationships with department directors, fellow employees, constitutional officers and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Must be currently enrolled in an accredited two or four year college or university; or at a technical school taking college level courses specializing in information technology. Successful completion of criminal history background investigation is required prior to employment. **UNDERGRADUATE STUDENT $17.00/HOUR** **GRADUATE STUDENT $17.50/HOUR** 10 hours weekly There are no benefits associated with this classification.
Minimum Qualifications Must be currently enrolled in an accredited two or four year college or university; or at a technical school taking college level courses specializing in information technology. Successful completion of criminal history background investigation is required prior to employment. **UNDERGRADUATE STUDENT $17.00/HOUR** **GRADUATE STUDENT $17.50/HOUR** 10 hours weekly There are no benefits associated with this classification.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Graduation from high school or equivalent and three years technical experience in troubleshooting computer hardware and software problems and/or help desk operations; or any equivalent combination of training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary ? The purpose of this classification ? is to provide technical support and customer assistance relating to the day-to-day operations of the County's Help Desk by providing efficient and effective customer support for all county computer, network and telecommunication related problems and work order requests. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Provides ITS assistance and technical support. Receives and responds to calls, e-mails, and other communication methods from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem's resolution; and explains system procedures, limitations and/or sequences. Logs, classifies, and maintains accurate records of requested support work; schedules support work with system users; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference via work order application software. Delivers, installs, sets up, configures and maintains personal computers, printers, and other hardware and peripheral equipment. Diagnoses, troubleshoots and repairs problems. Installs and configures upgrades. Provides user training. Makes changes to user accounts in networking and e-mail systems as assigned. Supports assigned software and network applications such as PC based applications or Division-specific programs; assists users. Assists in evaluating computer system and network service requests from departments. Coordinates with vendors to resolve problems. Routes hardware and software problems to ITS Divisions as appropriate Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance and repair of systems equipment. Assists the Applications, Network, Telecom, and Security teams in resolving user requests and support queries and problems. Acts as "point of contact" with user departments to handle user queries, requests, and problems to support various computer and telephone systems. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of computer and telephone terminology. Knowledge of computers and relevant software. Skill in troubleshooting computer, network and telephone systems. Skill in communicating technical information to non-technical users. Skill in systematic problem solving. Ability to keep records and prepare reports. Ability to communicate effectively, both orally and in writing. Ability to maintain security and confidentiality. Ability to work effectively with co-workers and the general public. Ability to train others. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk; talk or hear, and use hands to finger, handle or feel. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Graduation from high school or equivalent and three years technical experience in troubleshooting computer hardware and software problems and/or help desk operations; or any equivalent combination of training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary ? The purpose of this classification ? is to provide technical support and customer assistance relating to the day-to-day operations of the County's Help Desk by providing efficient and effective customer support for all county computer, network and telecommunication related problems and work order requests. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Provides ITS assistance and technical support. Receives and responds to calls, e-mails, and other communication methods from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem's resolution; and explains system procedures, limitations and/or sequences. Logs, classifies, and maintains accurate records of requested support work; schedules support work with system users; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference via work order application software. Delivers, installs, sets up, configures and maintains personal computers, printers, and other hardware and peripheral equipment. Diagnoses, troubleshoots and repairs problems. Installs and configures upgrades. Provides user training. Makes changes to user accounts in networking and e-mail systems as assigned. Supports assigned software and network applications such as PC based applications or Division-specific programs; assists users. Assists in evaluating computer system and network service requests from departments. Coordinates with vendors to resolve problems. Routes hardware and software problems to ITS Divisions as appropriate Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance and repair of systems equipment. Assists the Applications, Network, Telecom, and Security teams in resolving user requests and support queries and problems. Acts as "point of contact" with user departments to handle user queries, requests, and problems to support various computer and telephone systems. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of computer and telephone terminology. Knowledge of computers and relevant software. Skill in troubleshooting computer, network and telephone systems. Skill in communicating technical information to non-technical users. Skill in systematic problem solving. Ability to keep records and prepare reports. Ability to communicate effectively, both orally and in writing. Ability to maintain security and confidentiality. Ability to work effectively with co-workers and the general public. Ability to train others. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk; talk or hear, and use hands to finger, handle or feel. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.