Cust Mgmt & Tech Integrat Sr
7033BR Customer Service & Sales Mc Lean, VA
Customer Operations and Technology Services is accountable for managing the operational relationship with assigned external customers as well as mapping/supporting the implementation and adoption of multiple Freddie Mac products, technology tools and solutions. Job Responsibilities * Maintain an in-depth understanding of external customers’ strategic direction, loan manufacturing processes and technologies resulting in process/technology efficiency recommendations to support their goals and objectives. * Conduct detailed process reviews to map customers’ processes and technology providing increased efficiencies and an improved customer experience through better use of existing or imbedding new Freddie Mac technology solutions. * Identify and provide resolution to an extensive range of complex customer issues. * Partner with Sales to ensure customer activities match to strategic direction. * Work with customers, vendors and internal business partners to ensure product and technology adoption. * Department lead for at least one internal project, providing SME support regarding customer business process, impacts, pain points, in addition to manufacturing and operational issues. * Continually provide feedback to improve the customer experience with our tools, technology, processes and products. This may require managing issues to resolution with senior management. * Effectively manage the operational relationship with external customers. * Primary point of contact for operational issues for assigned customer base. * ‘Voice of the Customer’ regarding changes impacting customers’ business operations * Track, coordinate and communicate the resolution of identified data quality issues * Work under limited direction and independently determine and develop approach to solution. Position may be in VA or TX
* 8-10 years of related experience. Experience in the financial services and/or mortgage loan manufacturing preferred * Bachelor’s degree or equivalent experience * Excellent analytical skills. * Strong working experience with Microsoft Office (Word, Excel, PowerPoint) * Primary (lender) mortgage market experience * Detailed understanding of lender mortgage origination process / environment (people, process and technology) strong oral presentation skills * Project management experience
* Knowledge of Single-Family operations and related job functions * Strong external customer focus and customer service/customer management skills * Ability to manage conflict and build strong working relationships, internal and external to the organization, across all levels of personnel * Knowledge of Freddie Mac tools such as UCDP, LP, LQA, HVE, Selling * Knowledge of the Uniform Mortgage Data Program standards * Excellent oral and written communication skills * Positive attitude * Aptitude and willingness to learn new things * Strong organizational and time management skills * Flexibility in balancing competing priorities and quickly turning around deliverables in a continuously changing business and work environment
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.
Clark College is currently accepting applications for a full-time, Vice President of Instruction. This is a full-time, 12-month administrative position, reporting to the President, with responsibility for the overall administration and leadership of the College's instructional units. Clark College is an equal opportunity employer. Protected group members are strongly encouraged to apply. Clark College does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in its programs and activities. The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, goals, and objectives of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance diversity and equity on our campus and in our community. Questions regarding the College's Affirmative Action Policy may be directed to the Director of Human Resources, (360) 992-2105.
Job Duties and Responsibilities:
Provide leadership in developing, interpreting, and reviewing academic policies and procedures, programs, and course offerings.
Facilitate effective communication between faculty, administration, and student development.
Establish effective processes to add or delete policies, programs, and courses to meet emerging, changing, and diverse needs of students and the community.
Create and support cooperative relationships with educational, community, and human service entities throughout the district.
Provide leadership for instructional efforts associated with accountability, outcomes assessment, and accreditation.
Work with the Vice President of Economic and Community Development to create a workforce development and lifelong learning strategy for the College.
Maintain an ongoing and effective process of instructor evaluation.
Sustain a comprehensive tenure review and recommendation process for probationary faculty.
Provide an effective professional development and training program for full-time and part-time faculty, division chairs, and instructional staff and administrators, including training and orientation.
Manage personnel actions of instructional faculty and staff (hires, assignments, loads, grievances, evaluations).
Prepare and update an annual comprehensive instructional plan and budget.
Work to support the College's Social Equity Plan.
Integrate the analysis, including identifying the effects, of power, privilege, and inequity within the curriculum.
Participate in negotiating and implementing collective bargaining agreements.
Represent the College to state and local groups and agencies, including the Legislature.
Fulfill other duties and responsibilities as directed by the President
Work with the Associate Vice President of Planning and Effectiveness on strategic planning, accreditation, and grant development.
Work with Human Resources to increase the hiring and retention of faculty and staff from systemically non-dominant populations.
Perform other related duties as assigned.
Create a safe, bias-free working environment, which engenders respect for differences.
Provide leadership in accordance with the Vision, Values, and Core themes established by the college to achieve mission fulfillment.
Master's required; Doctorate preferred.
Five years of progressively more responsible administrative experience with a minimum of three years senior-level experience in a higher education environment.
Demonstrated leadership and management skills including effective communication skills and significant budgetary responsibility including grants.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Senior-level administrative experience with responsibility for academic, vocational, and basic education programs.
Energy and enthusiasm to be a part of a leadership team in a complex and dynamic college contributing to a growing, vibrant region.
Five years teaching experience in higher education.
A knowledge base that will contribute to strengthening the College's commitment to learner-centered education.
A track record in implementing a program review process that leads to institutional assessment, quality control, and curricular relevance.
The ability to conceptualize, develop, and grow an online education delivery system with measurable outcomes.
Experience in strategic planning.
Skilled in establishing and maintaining effective collaborative working relationships with students, faculty, and staff.
Specific experience increasing and supporting diversity initiatives in the work place.
Demonstrated ability to establish and maintain effective partnerships with agencies, the community, industry, and education institutions.
Experience with innovation in education programs.
Demonstrated community involvement.
Experience in a leadership role in a collective bargaining environment.
Experience working on a college wide effort in Guided Pathways.
Benefits: Benefits include vacation/ sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Letter of application describing background and experience related to qualifications and responsibilities of the position
Unofficial copy of all transcripts/certifications uploaded with online application or delivered to the Human Resources office in person or by fax (360-992-2873)
To contact Clark College Human Resources, please call (360) 992-2105. Application Deadline: Required application materials must be completed and submitted online by 3 p.m., April 20, 2018. Condition of employment: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on the campus, and crime statistics for the most recent 4-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133. The most recent Annual Security Report can be viewed here: http://www.clark.edu/campus-life/student-support/security/report.php ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College Human Resources March 19, 2018 18-00034
Portland, OR or Home-Based (OR, ID, MT, NV & WA)
Since 1922, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. Learn about how you can contribute to our company’s success in the following position: Territory currently includes the following states: OR, ID, MT, NV & WA.
Position will be based in Portland, OR office or home-based in one of the territorial states.
This position requires up to 60% travel. A Motor Vehicle Record Check is required.
Plans, coordinates, and implements state regulatory strategies for NCCI initiatives, programs, item filings, loss costs, assigned risk rates, and legislative initiatives that require governmental interface and approval.
Prepares documents required by governmental agencies in order to obtain necessary approval for regulated products.
Coordinates all related governmental interactions and compliance activities within the organization to support regulatory, rate, and reform initiatives
Responsible for developing, managing, supporting and maintaining the relationships with key industry and regulatory contacts.
Defines, implements, and manages NCCI state relations strategies in assigned states.
Facilitates and conducts State Advisory Forums.
Responsible for filings and securing approval of NCCI initiatives, programs, loss costs, assigned risk rates, and item filings in order to ensure a fair and fiscally sound workers compensation system.
Provides support for legislative initiatives and processes. Represents NCCI by testifying where necessary.
Coordinates activities and projects as assigned.
Required Education, Experience & Skills:
Bachelor's Degree and 10 years of workers compensation, government affairs, or insurance experience•Comprehensive knowledge of worker’s compensation rules, laws and principles.
Ability to negotiate and resolve issues and conflicts.
Ability to recognize potential problems and communicate with internal and external contacts.
Excellent oral and written communication skills; along with the ability to effectively write documents, as well as, the ability to conduct public presentations.
Ability to travel extensively.•Ability to form positive working relationships.
Proficiency with technology including PowerPoint, Excel, Word and database structures.
Preferred Education, Experience, and Skills: CPCU, Insurance Institute of America designations (ARM, AU, ARC, etc.) or Law Degree. Knowledge of legislative process, workers compensation, or NCCI’s procedures or manuals would be preferred. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment, guide our success.Experience NCCI.
We require a drug screen and background check. EEO/Smoke Free environment
Massachusetts College of Art and Design
Founded in 1873, MassArt is the only free-standing public college of art and design in the United States. The College excels in the education of professional artists, designers, and art educators and is an integral contributor to the cultural and intellectual life and creative economy of the Greater Boston region, the Commonwealth of Massachusetts, and beyond. Located in Boston’s hub of arts and culture along the Avenue of the Arts, MassArt enrolls nearly 2,000 students and offers a comprehensive range of baccalaureate and graduate degrees in 19 disciplines, as well as continuing education and youth programs.
Reporting to the President, the Executive Director of Institutional Research, Effectiveness, and Planning is responsible for leading a team that develops and sustains an institutional culture of evidence-based decision-making and improvement that aligns strategic planning, budgeting, assessment, and analytics with institutional goals. The Executive Director leads MassArt in the collection, analysis, and interpretation of data. This position communicates findings, both internally and externally, to drive institutional decision-making and effectiveness. The Executive Director is charged with developing and overseeing an institutional data and analytics infrastructure, college dashboards, reporting, and benchmarking. The Executive Director coordinates internal and external requests for institutional data, including federal, state, and all other accrediting and reporting agencies. The Executive Director collaborates with the Office of Academic Affairs and other administrative divisions to ensure that institutional effectiveness is evaluated for all administrative and academic areas and works with College leadership to create a culture of continuous improvement for learning outcomes, assessment, and program evaluation.
The Executive Director is accountable to ensure that all actions within Institutional Research, Effectiveness, and Planning align with the Affirmative Action/Equal Opportunity/Diversity Plan and with the MassArt Plan for a More Diverse, Inclusive, and Socially-Just University. Specifically, the Executive Director:
● 30% – leads the development, implementation, and monitoring of a system of integrated planning, assessment, and evaluation across the institution to include research and analysis, environmental scanning, peer comparisons, benchmarking, trend analysis, KPIs, and reporting progress on initiatives; develops statistical models and/or customized analyses to support enrollment and retention goals for the College
● 20% – collaborates with Information Technology and other College offices to develop and implement an integrated plan to ensure integrity of data from all sources, both internal and external; provides expertise in systems of data management and analysis; and coordinates reporting efforts to eliminate redundancy and increase effectiveness
● 20% – provides guidance to the President and senior leadership in planning, policy, strategic initiatives, and institutional improvement
● 15% – consults with academic departments, student support services, and administrative areas in developing appropriate goals, plans, and assessments; interprets and uses data and research findings to stimulate organizational learning
● 15% – communicates effectively to internal and external constituents of the College; compiles and internally publishes longitudinal and comparative data about the College; coordinates the submission of data to government and accrediting agencies and to external consortia
● Other duties as assigned.
The Executive Director will promote the College’s commitment to collegiality by: • Building effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance when needed. • Ensuring optimum service to all internal and external partners in response to all requests for service and information. • Maintaining an environment that is welcoming and inclusive to persons of all backgrounds, nationalities, and roles.
Other duties as assigned.
REQUIRED MINIMUM QUALIFICATIONS:
● Bachelor’s degree with seven or more years’ experience at a senior level in business intelligence/data analysis, institutional strategic planning, data-driven decision-making, quality improvement, institutional research, or related fields in higher education or not-for-profit organizations
● professional and/or theoretical experience in experimental design, building sophisticated statistical models via multivariate and/or path analysis, regression, segmentation, decision trees, and/or time series
● superior proficiency demonstrated in computer applications, including spreadsheet, word-processing, and database software; functional knowledge of computer statistical applications for data acquisition and analysis (e.g., SPSS , SAS , Qualtrics)
● demonstrated experience in the identification of appropriate assessment methods and process, surveys, and direct the analysis of assessment data documentation of processes and results
● exceptional organizational skills and ability to manage and prioritize multiple tasks and projects simultaneously; design, organize, and manage complex projects
● strong writing and oral communication skills, as well as the ability to present complex data in a clear and concise manner
● knowledge of state and federal agencies and regulations pertaining to data collection and research in higher education or not-for-profit organizations
● capacity for collaborative management and motivation of a team to reach established goals
● expertise in working effectively and collegially with diverse constituents on-campus and in the community, maintaining an approach and a working environment that is welcoming to persons of all backgrounds ● creativity, flexibility, tenacity, optimism, high energy level, and sense of humor
● Master’s or Doctoral Degree ● Proficiency in Ellucian/Colleague, Rapid Insight (Veera and Predictive Analysis), SQL ● Familiarity with Datatel/Colleague or other enterprise systems ● Higher education experience
Review of applications will begin on Thursday, July 20, 2017 and will continue until filled.