Association of Public Health Laboratories 8515 Georgia Avenue, Suite 700, Silver Spring, MD, USA
Position Summary The Informatics Manager provides health informatics expertise to support program management, business analysis and strategic development of the APHL Informatics Program. The successful candidate will have advanced business analysis and project management skills to support a portfolio of complex informatics related projects and will understand the core concepts related to data architecture, data standards development, user interface design, software architecture, data analysis and secure data transfer. The Informatics Manager will have a crucial role in providing expert technical business analysis to support the ongoing growth and evolution of the APHL Informatics Messaging Services (AIMS) cloud based platform. Through peer-to-peer support and collaboration with the APHL Informatics Strategy team and directly with the APHL Health Information Technology Manager, the incumbent will support the ongoing development of AIMS technical infrastructure, strategic planning and innovation of AIMS to support electronic data exchange for the public health laboratory community in particular and the public health community as a whole. Additionally, the successful candidate will drive strategic and tactical collaboration across APHL staff, expert consultants and funders; enhancing current project management and business analysis processes to provide more efficient and effective informatics technical assistance service delivery. The incumbent will report to the Director for Informatics and will work closely with current Informatics Program Team members in all aspects of program management, assuring all goals of the informatics program are achieved. Duties & Responsibilities DUTIES AND RESPONSIBILITIES: Responsibilities include but are not limited to the following: High Level/General Responsibilities: Define IT project requirements by identifying project milestones, phases and elements; assist the Informatics Director with forming a team and establishing a budget Manage resource requirements and help develop cost estimate models in conjunction with the Director of Informatics Construct workflow charts and diagrams; studying system capabilities; writing specifications Monitor project progress by tracking activity; resolving problems; publishing reports; recommending actions Use data modelling practices to analyze findings and create suggestions for strategic and operational improvements and changes Provide executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies Work with the Director of Informatics to represent APHL on health information technology initiatives with external key stakeholders Support other APHL Informatics program initiatives as requested by the Director Implement continuous quality improvement throughout all projects Establish and manage contractual obligations and programmatic activities of contracted staff Adapt and adhere to APHL Values Strategy & Planning: Define project scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders Effectively communicate expectations to team members and stakeholders in a timely and clear fashion Support leadership with resource planning activities by providing technical insight into upcoming and ongoing project deliverables Liaise with project stakeholders on an ongoing basis Set and continually manage technical expectations with team members and other stakeholders Plan, schedule, and track project timelines and milestones using appropriate tools Define project success criteria and disseminate them to involved parties throughout project life cycle Conduct project postmortem reviews and create a close-out report to identify successful and unsuccessful project elements Ensure that technical strategy and development efforts are aligned with the APHL and Stakeholder strategy and national technology initiatives Acquisition & Deployment Work collaboratively with the Informatics Team to estimate the resources and participants needed to achieve project goals Perform quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations Operational Management Identify and resolve issues and conflicts within the project team Partner with developers to automate manual processes, saving time and money while decreasing errors Recommend controls by identifying problems; writing improved procedures Identify and manage project dependencies and critical path Develop and deliver progress reports, proposals, requirements documentation, and presentations Monitor all deliverables for a project and ensure their timely completion Employment Standards- Education and Experience BS/BA in business, computer science or related field with at least 10 years of qualified experience, or MBA with a minimum of 5 years qualified experience in business analysis and project management on very large, complex IT projects preferably in the public health or healthcare field. Knowledge • A good understanding of AWS technologies including Serverless computing, Containerization, and Integration Services • Exceptional analytical and conceptual thinking skills • Ability to influence stakeholders and work closely with them to determine acceptable solutions • Excellent documenting skills; experience creating reports and giving presentations • Familiarity with public health informatics, both laboratory and surveillance experience is desirable • Working knowledge of and experience with technologies such as Tableau, RStudio, and BigData • Work related experience in developing, managing and communicating current state and future state architectural models, keeping them aligned to changing business needs and relevant for active technology portfolio management is desired • Experience with current Internet technologies, including MS SharePoint, Basecamp, SmartSheet, Google Docs, Altassian and Zendesk is desired • Work requires excellent command of the English language, spelling, grammar and punctuation Skills • Project Management Professional (PMP) certification preferred • Explaining complex, technical solutions to a non-technical end-user • Leading cross discipline and functional teams • IT technical writing, report preparation, proofreading and copyediting skills • Attention to detail in organization, writing comprehension, word processing • Ability to work independently as well as in a team setting, organize work tasks and complete tasks within assigned timeframes • Handle multiple priorities in periods of heavy workloads and tight deadlines • Ability to compare and/or judge readily observable, functional, or structural characteristics in documents, files, accounts, and equipment • Ability to communicate with a broad array of individuals from various countries and professional backgrounds • Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of inquiries either written or oral • Ability to record and deliver information, to explain procedures, and to follow instructions • Perform under moderate levels of stress, imposed by deadlines, peak workloads, or customer contact • Experience at working both independently and in a team-oriented, collaborative environment is essential • Strong written and oral communication skills • Strong interpersonal skills • Adept at conducting research into project-related issues and products • Excellent customer service skills required • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Abilities • Leadership • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities • Reacts to project adjustments and alterations promptly and efficiently • Flexible during times of change • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines • Persuasive, encouraging, and motivating • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments • Ability to defuse tension among the project team, should it arise • Ability to bring projects to successful completion, while maintaining political sensitivity • Willingness to work in a strong team environment Special Requirements N/A Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee could be exposed to outdoor weather conditions prevalent at the time. The noise level in the work environment may vary from light to moderate depending on the location. Physical Demands The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is required to sit for long periods at a time; type using a computer keyboard; visually read information off of a computer monitor; talk, hear, and orally communicate information over the telephone. Specific vision abilities required by the job include close vision and color vision and the ability to adjust focus. Criteria for Evaluation Performance evaluation will be based on the abilities in meeting the criteria outlined herein. Reports To Director, Informatics Direct Reports None Position Description Status The duties and responsibilities listed in this job description are illustrative ones anticipated for this position. Other duties and responsibilities may be assigned as required. Association of Public Health Laboratories (APHL) reserves the right to amend or change this job description to meet the needs of its programs. This job description and any attachments do not constitute or represent a contract. APHL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, national origin, ancestry, citizenship status, sexual orientation, gender identity, marital status, veteran status, disability, age, genetic information or any other characteristic protected by applicable law.