The John F. Kennedy Center for Performing Arts

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all full-time employees including:  Staff offers for discount tickets Retirement plan with up to 7% organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Enhanced safety protocols to prevent the spread of COVID-19, including onsite vaccination/booster clinics for staff Annual Leave & Sick Leave available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description The Assistant Manager of Individual Giving, WNO will work with the Director of Individual Giving and Operations, WNO in the management and long-term development of the WNO Circles Campaign (donors $1,800 - $24,999) including cultivation, acquisition, stewardship, and ongoing maintenance for both unrestricted and restricted contributions. Experience in annual campaign strategy is preferred, The Assistant Manager will be responsible for generating solicitations and donor correspondence on behalf of WNO senior leadership. This position will also ensure fulfillment of donor benefits by liaising with contributors via all forms of communication, managing the campaign’s renewal schedule, assisting in the planning process of stewardship events, maintaining proper donor crediting and utilizing departmental systems with regards to gift processing and the storing and maintenance of personal donor information.  Excellent written and verbal communication skills are required. This position must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive and involve concurrent deadlines and donor interaction. An eagerness to communicate and problem-solve with a positive attitude is essential. The Assistant Manager of Individual Giving, WNO will join a highly collaborative fundraising team, within which each individual--in addition to working on their focused assignments--participates in broad strategic planning and supports colleagues as needed to achieve the entire Development department’s goals. Duties and Responsibilities 80%     Manages both the strategy and daily operations of WNO’s Circles Campaign ($900,000+ goal) including: Prepares timely and accurate written communication with over 300 donors: Creates and sends all solicitation and acknowledgment materials; coordinating a multi-staged campaign effort that includes letters, emails, phone calls, notes etc… Prepares acknowledgments and tax receipts, etc. of varying length and complexity; Completes timely gift entry forms and ensures accuracy of all billing and contributions; Continues the growth trajectory of the Circles program Works closely with colleagues on Prospect Development, Intelligence, and Analytics team to coordinate prospect/research briefings and qualification of new prospects for the WNO Circles program Identifies opportunities for gift increases within current program donors in coordination with the Prospect Development, Intelligence, and Analytics team Actively stewards and solicits WNO Circles donors through in person, telephone, email, and written communication; Maintains accurate donor records Participates in fundraising and general stewardship by: Responding to donor requests for Membership logistics and details; Ensuring proper donor recognition across several mediums; Managing donor ticketing needs Coordinates the inventory of fundraising and membership collateral materials, including: art revisions; new orders; proofing/editing; and vendor communications. 20%     Assists with donor cultivation, stewardship, and major fundraising events WNO Specific Events Serves as team lead for assigned stewardship events working in coordination with Kennedy Center Special Events Logistics and Strategy Teams Prepares invitations and tracks responses; Collates invitation lists Coordinates scheduling with WNO administrative staff and artists; Coordinates event check-in and event flow; and Completes appropriate follow-up. Kennedy Center Special Events Reviews invitation lists on behalf of WNO Assists in fundraising efforts where possible Stewards donor portfolio through Kennedy Center major events N/A   Other duties as assigned. Key Qualifications Bachelor’s degree or applicable professional experience. Minimum 2-3 years of development or related experience required. Working knowledge of the performing arts is preferred. Skills & Knowledge Qualifications Superior organizational, written, and verbal communication and interpersonal skills. Careful attention to detail and awareness of standard accounting procedures. Ability and confidence to work without close supervision. Ability to foresee development needs. Ability to delegate and multitask. A professional and cordial demeanor, tact, and diplomacy are imperative as the incumbent is regularly in contact with people at all levels of society and business including Kennedy Center leadership, high level volunteers, major donors and prospects, and other Center personnel. A clear understanding of the Kennedy Center mission, and an understanding of the ways in which a fundraising operation works within a large and complex institution. Creativity and an excellent command of the English language are critical to identifying funding sources, matching their interests to projects, and communicating persuasively, both in person and in writing, the need for funding. Ability to deftly manage many relationships and personality types; both internally among staff members, and externally among constituents. Experience with Tessitura is ideal. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate via email, over the phone, on video conference calls and in person.  The employee is frequently required to operate a computer keyboard and office equipment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Large, vibrant, fast-paced office that values initiative, efficiency, diversity, and teamwork. Office culture encourages professional growth through internal promotion whenever possible. Working outside of normal business hours (nights and weekends) can be expected from time to time The noise level in the work environment is low, however attendance at major fundraising events and performances is required.  In those conditions, the noise level is very loud. No travel is required.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description The Senior Payroll Manager will manage the development and implementation of all aspects of payroll, health and welfare benefits and intrinsic benefits.  The position will assist in managing outside vendors and be responsible for legal and regulatory compliance within the payroll and benefits areas.  This position will regularly interface with all levels of employees including executive management.  This position will also work closely with the finance department. Duties and Responsibilities Responsible for all Payroll processing, tax filing, garnishments and levy’s, accruals and other payroll related functions. Point of contact for all employee related inquiries for payroll, accruals, garnishments etc. Manages and runs Payroll on a weekly basis. Keys Payroll entries into system as necessary. Maintains high degree of confidentiality of all Payroll records. Must maintain appropriate payroll records for all employees that utilize leave benefits such as STD, LTD, FMLA etc. Maintains accurate accruals and tracking for all employees with vacation and sick time Updates system with all documentation needed in order to properly maintain system and utilize it to its fullest measure Must continue to learn and keep abreast of legal changes that impact payroll and Human Resources department Calculates and validates monthly, quarterly and/or annual bonuses for all staff levels. Educates and ensures that all Business Justification Forms are filled out appropriately and maintained for legal compliance of compensation adjustments. Assist in managing the performance management process consisting of the preparation of merit rating spreadsheets, performance reviews, and corresponding communication materials distributed to management in conjunction with the process. Works on special projects and other duties as required helping to promote department’s success. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position of Payroll Document and maintain administrative procedures for assigned payroll processes Assure timeliness and accuracy of required filings.  Maintains employee files, both physical and electronic according to record retention rules. May represent organization at hearings if required and/or investigations May assist in negotiating agreements with benefits and/or other vendors for such areas as relocation services, food services and transportation. Key Qualifications 4 year college degree preferred in Business Administration, Accounting/Finance, and/or Legal 7-10 years of progressive Finance experience with at least 5+ years in payroll work experience preferred Prior experience with new system implementations Skills & Knowledge Qualifications Strong writing, reading and math skills Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility Ability to persuasively communicate complex concepts and programs at the highest levels of government and business Computer literate (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications) Ability to learn other computer software programs, and enter and maintain accurate data/information Ability to maintain confidentiality of work records Strong organizational skills Flexible and resilient Problem-solving and time management skills Considerable people management skills; capable of acting as leader, advisor, mentor, and coach Demonstrative abilities in collaborative team building and consensus Exceptional analytical and critical thinking skills Significant business and stakeholder relationship building experience Responsiveness to change and leads as a change agent Must be able to maintain good rapport with all departments Be on time and with a minimal amount of absence Must be able to work as an integral part of the management team of the organization Must be able to make complex decisions for tough problems Must be able to cope within a fast-paced work environment; perseveres with tenacity Must be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision Must be fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation Must be able to understand the importance of the position for the success of the business Ability to accept change and be flexible; focusing on action and outcomes Must be able to act with honor, character and integrity Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The noise level in the work environment is normal for a semi-open office. This job does not require travel.  The work location is 2700 F Street NW. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary: $70-80,000 The Manager, Advertising Design will lead the designers in creating designs and providing graphic services for materials developed in the Advertising Department, including print advertising, direct mail, collateral, institutional publications, and other materials as required by the Kennedy Center. Duties and Responsibilities 60%   Creating designs on computer for ads, direct mail, collateral, and other materials as assigned. Specifying printing instructions, reviewing bluelines and other printer’s proofs. 30%   Taking the lead on large-scale projects such as Kennedy Center News. 10%   Overseeing all design generated by the department to ensure high quality work. Supervise Assistant Manager Advertising Design, Senior Graphic Artist, Graphic Artist, and Graphic Design Intern.   N/A   Coordinating and ensuring the completion of work according to deadlines and priorities set by the Advertising Services Manager and the Assistant Manager, Advertising Production. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent education in graphic/commercial art A minimum of six years related professional experience including supervisory experience. Skills & Knowledge Qualifications Proficiency in desktop publishing software (Adobe Creative Suite--PhotoShop, Illustrator, InDesign) in a PC environment. Proficient in layout and design and computer-generated artwork production and have a working knowledge of four-color printing process. Must provide a portfolio that demonstrates ability and experience. Ability to handle multiple assignments under the pressure of tight deadlines; be detail-oriented and organized; able to follow creative direction; and conscientious about following purchasing and routing procedures and taking instructions for edits and changes. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is low. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary: $50-60,000 The Assistant Manager, Advertising Design, will assist the Manager, Advertising Design in leading the designers to create high-level designs for season brochures, direct mail, collateral, institutional publications, digital advertising, and other materials as required by the Kennedy Center. To manage and coordinate the schedules of the design team, monitor changes in marketing plans that impact the schedules, scheduling periodic meetings to advance the progress of projects, following up on outstanding information that impact projects, and act as a liaison between the design team and other departments. Duties and Responsibilities 70%   Creating high-level designs on computer for season brochures, direct mail, digital advertising, special events invitations, and other materials while ensuring Brand compatibility. 10%   Reviewing job requests submitted through Robohead to determine that all required assets have been submitted and following up on any outstanding issues.  10%   Assigning work to the design team and monitoring changes in marketing plans that may impact the schedules. Tracking the progress of projects and checking in on timelines to assure deadlines are being met. Keeping project statuses up-to-date in Robohead. 10%   Act as the design representative at project meetings with other departments to request information and answer questions. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent education in graphic design/advertising Minimum of 5 years professional related experience Skills & Knowledge Qualifications Proficiency in desktop publishing software (Adobe Creative Suite--PhotoShop, Illustrator, InDesign) in a PC environment. Must provide a portfolio that demonstrates ability and experience. Proficiency in layout and design and computer-generated artwork production and have working knowledge of four-color printing process. Ability to handle multiple assignments under the pressure of tight deadlines; be detail-oriented and organized; able to follow creative direction; and conscientious about following purchasing and routing procedures and taking instructions for edits and changes.  Ability to communicate effectively with many personality types, both orally and written. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is low. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary: $120-135,000 The Director, Major and Leadership Gifts reports to the Vice President of Individual Giving, and must also work collaboratively with other Development senior staff, members of the Board of Trustees, the Office of the President, Government Affairs, and other departments. The Director is responsible for a significant portion of the Kennedy Center’s individual contributed income targets through the Major Gifts and Leadership Gifts (Trustees and Committee fundraising programs) as well as other institution-wide and endowment giving efforts. This position requires a dedicated focus on building new and innovative fundraising strategies and relationships, as well as effectively maintaining and advancing existing programs. The incumbent manages their time, resources, and work load to maximize productivity and financial results; exercises discretion; evaluates complex internal and external relationships; and regularly takes initiative to advance the objectives and goals of multiple campaigns. This position oversees a staff of five including two Managers, who in turn oversee an Assistant Manager and two Assistants.  Duties & Responsibilities 50%     Management: effectively manage a dynamic team to identify, secure, and steward multiple fundraising programs in Major Gifts, Trustees, and Committees, as well as other special and institution-wide campaigns. Provide team leadership and coaching through regular feedback and performance management, align priorities to meet revenue and goals, and appropriately delegate tasks to ensure a high-performing team that regularly meets or exceeds goals Manage and develop team’s best practices in all areas of fundraising, including written and verbal communications, prospect research, proposals, meetings, events, and donor engagement Oversee the accurate record-keeping of commitments, forecasting and pipeline development, implementation of marketing efforts or analytics, and budgets by working with the team and collaborating with other development departments (e.g., strategy and special events, communications and stewardship, systems, etc.) 25%    Relationship building: initiate and build relationships with prospects and donors; as well as creating portfolios and pipelines for growth for members of the team to manage. Create opportunities with the team to secure undesignated funds as well as designated opportunities when they have the potential for attracting major gifts Collaborate with other fundraising teams (e.g., membership, corporate, Circles, etc.) to deepen relationships and identify opportunities for cross-selling The Director may also serve in an advisory role on special Board Committees 25%    Strategy and Growth: working across the development department and across the Kennedy Center as appropriate, to develop, implement, and evaluate short and long-term goals and strategies for meeting the goals in development’s strategic plan Maximize the efforts of senior leaders, including the Office of the President, the Senior Vice President of Development, and the Vice President of Individual Giving, in the most effective and efficient way to move major and leadership gift opportunities through clear communication and partnership Collaborate with other directors and team members to identify new revenue opportunities and offerings as appropriate to grow the major and leadership gift portfolios Identify operational/process innovations as appropriate that would optimize the team’s work efforts N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s degree required. Minimum of 7 years in development, with a minimum of 3 of those years in a supervisory capacity managing development team members that are responsible for identifying, securing, and stewarding a portfolio of donors. Experience managing a high-performing team that met or exceeded goals, through effective goal-setting, prioritization, delegation, and team-building. Ability to collaborate across a matrixed organization to leverage the expertise of other departments, work together to effect change and achieve shared goals Knowledge and training in fundraising principles, development trends, and non-profit management or Board engagement. Understanding of large cultural institutions is beneficial.  Experience developing and implementing specific fundraising strategies with timeliness and success while maintaining flexibility as the needs of donors and the priorities of the Kennedy Center changes. Experience with Tessitura or nonprofit experience with a CRM database is preferred. Careful attention to detail and knowledge of standard accounting procedures. Skills & Knowledge Qualifications Possession of these competencies would indicate strong potential for success in this role: growth mindset, self-aware, disciplined, results-driven and accountable. Sensitive, inclusive of others. Ability to foresee development needs, anticipate the needs of superiors, and multitask efficiently. A clear understanding of the Kennedy Center mission, and a nuanced understanding of the ways in which a fundraising operation works within a large and complex institution. Ability to deftly manage many relationships and personality types, both internal among staff members, and external among constituents. Ability and confidence to work without close supervision. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is minimal. Flexible work arrangements may be considered for this position after 6 months of employment, with a set amount of days per week in-office.  Travel up to 15% may be required. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary:   $40-45,000 This position will be responsible for providing project and administrative support to the Vice President & Executive Producer of Theater. The position requires an individual who will represent the Center in a professional and congenial manner in person, on the phone and in written correspondence. The duties will be administrative and project-based and include meeting coordination; organizing and compiling meeting materials; calendar oversight; preparing reports and correspondence; scheduling travel; invoice processing; handling information requests; and organizing and maintaining department records. This position requires an individual with strong professional and communication skills in order to liaise effectively with the VP, Theater, as well as senior management, executive assistants, high-profile agents and artists, and other VIPs, as well as with third party vendors. The individual also should be proactive and self-motivated and able to prioritize multiple in a fast-paced and deadline-oriented environment. Duties and Responsibilities 25%   Manages the VP’s calendar and ensures that the VP is well-informed of upcoming events and commitments, the VP’s schedule is maintained, and internal and external constituents are provided with access as required or are appropriately referred to other members of the Theater team and/or members of the Center’s leadership team. 20%   Coordinates communications between VP and agents, managers, talent, and creative teams for all produced and presented shows. 15%   Researches and drafts written materials for the VP’s completion, creating professional-level materials that require minimal editing prior to presentation. 15%   Maintains notes and records for all VP producing projects; anticipates next steps and assists in moving projects forward 15%   Handles travel arrangements (domestic and international) for the VP and processes all corresponding expense reports and credit card bills 10%   Assists in the day-to-day operations of the Theater department, including general administrative tasks such as billing, shipping, and ordering supplies and materials N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s Degree required Minimum of two years’ work experience in a related field. Skills & Knowledge Qualifications Strong interpersonal skills (verbal and written) and the ability to interact with a variety of internal and external constituents High-level organizational skills that reflect the ability to perform and prioritize multiple tasks Excellent attention to detail Expert level written communication skills Strong decision-making capability Proactive and self-motivated Demonstrated ability to work as a team player as well as the ability to work independently to both anticipate the VP’s needs and pre-empt problems Expert in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms; Tessitura experience a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is normal. No travel is anticipated. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Pay:  $66-76,000 The Kennedy Center Marketing and Sales department is charged with planning, creating and optimizing all marketing communications to promote performing arts and other events at the Center and in offsite communities. Reporting to the Director of Marketing, the Marketing Analytics Manger will advance data collection and analysis to inform advertising and sales, strategic planning, and patron experience decision making. This position will also work closely with the Senior Vice President of Marketing and Chief Strategy Officer and the business intelligence and CRM teams within the IT department. Duties and Responsibilities 50% Analysis Understand the goals of campaigns and marketing activities and collaborate with marketing team to derive relevant metrics, targets, and data collection strategies and communicate insights to stakeholders. Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making. Monitor ongoing analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on our Google Analytics implementation. Set hypotheses, conduct A/B testing and make recommendations for optimization of marketing campaigns using both Wordfly and Google Analytics data. Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various Kennedy Center Boards, including the WNO, NSO, and Kennedy Center Boards Create and maintain statistical regression analysis across genres to inform revenue projection process. Maintain models for forecasting revenue for performances during the sales cycle. Use machine learning tools to help revenue projects get even more accurate. Build predictive models that help solve complex business problems. 35% Reporting Develop recurring reports focused on end user experience and share reports cross functionally. Integrate external data sets from research and surveys into customer data for analysis. Work to help clean and standardize marketing data collection and data input into Tessitura. Plan and execute audience survey strategy, including collaborating with consultants on baseline audience surveys, planning and coordinating intercept surveys for capturing information from millennium stage audiences, and maintaining and reporting on our triggered post performance survey. Maintain regular sales reporting, including daily sales reports, daily forecasting reports, and weekly sales reports for all Kennedy Center programs. Report on audience insights including demographic and geographic trends across genres and over time. Create and manage cross-departmental after-action reviews for select events and campaigns. 15%  CRM      Establish best practices for segmentation, forecasting, targeting, analysis, and execution of CRM programs across all genres. Manage segmentation strategy for all marketing lists. Evaluate data needs of various marketing and web staff and work with IT team to ensure data is available, reliable, and appropriately secured.  Work closely with the BI teams and the CRM teams in the IT department as the representative for marketing in conversations regarding systems upgrades, prioritization of projects, and other moments that need marketing representation.    N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience 4-6 years’ proven experience in analytics and/or marketing analysis Experience in the arts or entertainment industry preferred Skills & Knowledge Qualifications Strong knowledge of Google Analytics and e-commerce tracking Experience with customer relationship management databases and ticketing software, Tessitura preferred Working knowledge of data visualization principals and experience using data visualization software Understanding of marketing principles and common metrics Desire to work on both technical and non-technical projects High personal productivity and attention to detail Understanding of basic data science and principles of statistics Ability to juggle multiple projects concurrently, under pressure Excellent written and verbal communication, particularly the ability to effectively communicate to non-technical audiences regarding technical matters. Familiarity with SQL and Machine Learning a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Pay: $39-40,000 The Subscriptions Representative is responsible for working with all aspects of administering and fulfilling various types of subscription packages and orders for numerous genres including National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, jazz, family programming, and any other subscription series under Kennedy Center jurisdiction. This position requires a high quality of customer service to subscribers by phone, email and in person. Duties & Responsibilities 35%   Processing all subscription orders within the current Kennedy Center ticketing software. This includes taking subscription orders by phone and processing web, telemarketed, faxed and mailed orders with accuracy and detail, assigning seats for all subscription series with sensitivity to patron needs and special requests, updating patron account information, and processing all payments received 25%   Answering a high volume of telephone calls and patron emails with a polite, professional demeanor. This requires maintaining an up-to-date and thorough knowledge of all current subscription offerings and Kennedy Center policies and procedures in order to assist and communicate with patrons. 15%   Work individually or as a team to complete other projects as assigned by the Subscriptions Manager in a timely manner. 10%   Assisting with subscriber retention by communicating with renewing and new subscribers about their existing and pending orders. 10%   Testing both ticketing system and subscription web applications and providing feedback to the IT department to facilitate corrections and improvements to the purchasing process. 5%     Proofreading various subscription and Kennedy Center marketing materials to ensure the information communicated to patrons is clear and accurate. N/A    Providing superior customer service and offering resolutions to customer service issues for subscribers to National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, Fortas Chamber concerts, jazz, family programming, and any other subscription series under Kennedy Center jurisdiction, while maintaining and upholding The Kennedy Center policies and procedures.   N/A    Work closely with other Kennedy Center Sales offices on shared assignments. N/A    Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A    Other duties as assigned. Key Qualifications Bachelor’s degree with a focus an arts/marketing area preferred. Equivalent education and experience would be considered. Must have customer service/sales environment experience. Previous experience with ticketing systems is a plus. Skills & Knowledge Qualifications Must be dependable, flexible, have good organizational skills, work well under pressure, and be able to provide a high level of customer service. Must have a working knowledge of Microsoft computer applications. Must be able to handle a high volume of telephone calls with a polite, professional demeanor while performing multiple tasks concurrently. Accuracy and attention to detail are crucial. Must be able to function as a team player within the office and work well with all kinds of personalities in dealing with patrons and members of other departments at The Kennedy Center. A background and knowledge of the performing arts is preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level of the work environment is normal. Travel up to 5% may be required. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary:   $65-70,000 The Business Systems Analyst will join the Information Technology Department at the Kennedy Center, reporting to the Director of Information Systems. The Kennedy Center I.T. Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The I.T. Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed. No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions. As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen. The principle purpose of the Systems Analyst is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue.  This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions. Duties and Responsibilities 30%   Work closely with Finance/Payroll/HR users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems. 30%   Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states. 25%   Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide back-up support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, Tessitura (CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately). 15%   Create and maintain detailed technical documentation for I.T. Staff. Follow I.T. processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications The ideal candidate will have 3-5 years of professional experience in a Systems Analyst / SQL Analyst / Support Analyst role. Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired.  Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful.  Strong SQL skills are required and experience with or an interest in reporting, using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment Flexible work arrangements may be considered for this role.  Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description The Senior Payroll Manager will manage the development and implementation of all aspects of payroll, health and welfare benefits and intrinsic benefits.  The position will assist in managing outside vendors and be responsible for legal and regulatory compliance within the payroll and benefits areas.  This position will regularly interface with all levels of employees including executive management.  This position will also work closely with the finance department. Duties and Responsibilities Responsible for all Payroll processing, tax filing, garnishments and levy’s, accruals and other payroll related functions. Point of contact for all employee related inquiries for payroll, accruals, garnishments etc. Manages and runs Payroll on a weekly basis. Keys Payroll entries into system as necessary. Maintains high degree of confidentiality of all Payroll records. Must maintain appropriate payroll records for all employees that utilize leave benefits such as STD, LTD, FMLA etc. Maintains accurate accruals and tracking for all employees with vacation and sick time Updates system with all documentation needed in order to properly maintain system and utilize it to its fullest measure Must continue to learn and keep abreast of legal changes that impact payroll and Human Resources department Calculates and validates monthly, quarterly and/or annual bonuses for all staff levels. Educates and ensures that all Business Justification Forms are filled out appropriately and maintained for legal compliance of compensation adjustments. Assist in managing the performance management process consisting of the preparation of merit rating spreadsheets, performance reviews, and corresponding communication materials distributed to management in conjunction with the process. Works on special projects and other duties as required helping to promote department’s success. Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position of Payroll Document and maintain administrative procedures for assigned payroll processes Assure timeliness and accuracy of required filings.  Maintains employee files, both physical and electronic according to record retention rules. May represent organization at hearings if required and/or investigations May assist in negotiating agreements with benefits and/or other vendors for such areas as relocation services, food services and transportation. Key Qualifications 4 year college degree preferred in Business Administration, Accounting/Finance, and/or Legal 7-10 years of progressive Finance experience with at least 5+ years in payroll work experience preferred Prior experience with new system implementations Skills & Knowledge Qualifications Strong writing, reading and math skills Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility Ability to persuasively communicate complex concepts and programs at the highest levels of government and business Computer literate (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications) Ability to learn other computer software programs, and enter and maintain accurate data/information Ability to maintain confidentiality of work records Strong organizational skills Flexible and resilient Problem-solving and time management skills Considerable people management skills; capable of acting as leader, advisor, mentor, and coach Demonstrative abilities in collaborative team building and consensus Exceptional analytical and critical thinking skills Significant business and stakeholder relationship building experience Responsiveness to change and leads as a change agent Must be able to maintain good rapport with all departments Be on time and with a minimal amount of absence Must be able to work as an integral part of the management team of the organization Must be able to make complex decisions for tough problems Must be able to cope within a fast-paced work environment; perseveres with tenacity Must be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision Must be fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation Must be able to understand the importance of the position for the success of the business Ability to accept change and be flexible; focusing on action and outcomes Must be able to act with honor, character and integrity Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The noise level in the work environment is normal for a semi-open office. This job does not require travel.  The work location is 2700 F Street NW. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description The part-time Instant Charge Flex Supervisor will supervise full-time, part-time, and flexible-time employees of Instant Charge to ensure successful telephone sales and effective communications with patrons. Produce related reports, and provide other assistance as assigned by the Instant Charge Manager. We are looking for a flex supervisor to fill in approximately 20 hours per month in the office. Demonstrated ability to effectively recruit, set expectations and goals, plan, organize, control, delegate, and evaluate work of subordinate employees. Successfully builds trusting relationships with employees utilizing effective coaching and discipline techniques to ensure maximum productivity and completion of work goals. Demonstrates ability to shift priorities in order to achieve all high value work. Works to build productive relationships throughout the organization. Duties & Responsibilities 60%   Schedule and supervise approximately 30 operators on a daily basis; respond to all questions and requests for help from operators; responsible for daily opening and closing of office, so must be consistently on time; intervene as needed to resolve patron issues; act as a back-up in the absence of the manager which includes managing the room during evenings and weekends when the manager is off, and ensuring the smooth running of the department. This operation is 7 days a week, 11 hours a day. Must be able to calmly handle any emergency situation and make independent decisions when dealing with patrons and employees. 10%   Run computer-generated daily reports of sales, operator efficiency, and other pertinent information, and provide analysis as needed. Ensure accurate payroll records of union employees. 10%   Continually ensure operators have up-to-date information and respond appropriately to changes in scripts and sales programs, and maintain customer service training of all operators; provide input to management regarding employee performance and patron issues; effectively administer union contract; authorize exceptions to company policy without prior approval in order to handle patron issues; conduct on the spot counseling to employees to resolve issues as needed. 10%   Ensure that all electronic equipment is maintained and repaired on a timely basis, and that any issues are brought to the attention of the appropriate personnel. Coordinate office cleaning and supplies as needed. 10%   Work closely with other sales departments to handle patron issues and to filter calls appropriately and have the ability to handle patron calls when the call is escalated to the manager level.        N/A    Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A    Other duties as assigned. Key Qualifications A bachelor’s degree or equivalent work experience One or more years of supervisory experience in sales and/or customer service Skills & Knowledge Qualifications Knowledge of computer ticketing systems. Strong customer service skills. Interest in and knowledge of the performing arts. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is normal. Must be able to work in a small area. No travel is required.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Pay: $65-70,000 The Business Systems Technical Manager will join the Information Technology Department at the Kennedy Center, reporting to the Director of Information Systems. The Kennedy Center I.T. Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The I.T. Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed. No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions. As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen. The principle purpose of this role is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue.  This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions. Duties and Responsibilities 30%   Work closely with Finance/Payroll/HR users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems. 30%   Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states. 25%   Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide back-up support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, Tessitura (CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately). 15%   Create and maintain detailed technical documentation for I.T. Staff. Follow I.T. processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications The ideal candidate will have 3-5 years of professional experience in a Systems Analyst / SQL Analyst / Support Analyst role. Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired.  Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful.  Strong SQL skills are required and experience with or an interest in reporting, using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment Flexible work arrangements may be considered for this role.  Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary:  $54 - 57,000 The Assistant Manager of Planned Giving is an integral member of the Planned Giving & Endowments team. Working under the Manager of Planned Giving & Endowments, the Assistant Manager will help lead the department’s planned giving efforts through research, cultivation, acquisition, stewardship and assisting in the management of the Kennedy Center’s Legacy Societies while assisting with the stewardship of the Center’s Legacy Society members. What success looks like in this role: After 60 days , the incumbent will be familiar with the Center’s planned giving operations, the key colleagues and partners in this work, and the database function and reports by which this work is measured. After 120 days , the incumbent will be proactively building the planned giving pipeline, accurately tracking progress toward financial goals and stewarding donors and prospects. Duties and Responsibilities 35%   Planned Giving Portfolio – Manage an individual portfolio of donors & prospects Portfolio management for donors & prospects to the Kennedy Center, National Symphony Orchestra, and Washington National Opera. Ensure prompt and appropriate  donor stewardship of the Legacy Society members and prospects by overseeing the accurate tracking of gift intentions, bequests, or gift vehicles. Serves to educate donors and other development staff on the creation of planned gift vehicles, their benefits, and the implementation thereof. Working with the Strategy and Special Projects team,  assist in the building donor pipelines by identifying and cultivating new planned gift opportunities. 25%   Trust & Estate Management – Support the administration of trust and estate gifts Oversee the accurate reporting of estate gifts in process; ensure the completion of moves management across legal, finance, and development departments. Serve as Kennedy Center representative to executors and legal representatives in progressing bequests and estate gifts. 25%   Legacy Society Events – Oversee annual Legacy Society events Assist the Manager in conceiving and designing thoughtful and strategic engagement events to cultivate and educate donors on gift planning. Coordinate the annual Legacy Luncheon benefit event. 15%   Communications & Marketing Coordinate the direct mail campaigns including working with planned giving vendors. Working with the donor communications team, assist in generating the messaging for newsletters, brochures, and ongoing email campaigns N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s Degree 2-3 years of experience with planned giving, preference for candidates with experience in estate planning, tax advising, or other legal/paralegal equivalent experience. Experience and competence with donor relationship management Skills & Knowledge Qualifications Experience with Tessitura and PG Calc software preferred Knowledge and competence with moves management process and tracking Demonstrated ability providing administrative support including organizing and maintaining files, reports, or other tracking materials Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a 403(b) Retirement Plan

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary:  $54 - 57,000 The Assistant Manager of Endowment Giving is an integral member of the Planned Giving & Endowments team. Working under the Manager of Planned Giving & Endowments, the Assistant Manager will help lead the department’s endowment fundraising through research, cultivation, acquisition, stewardship and assisting in the management of the Kennedy Center’s Legacy Societies while assisting with the stewardship of the Kennedy Center’s Legacy Society members. What success looks like in this role: After 60 days , this role will be familiar with the Kennedy Center’s endowment fundraising strategy and operations, the key colleagues and partners in this work, and the database function and reports by which this work is measured.     After 120 days , this role will be proactively building the endowment pipeline, accurately tracking progress toward financial goals, and stewarding donors/prospects, and actively soliciting gifts. Duties and Responsibilities 50%   Fundraising Portfolio – Manage an individual portfolio of donors & prospects Portfolio management for donors & prospects to the Kennedy Center’s endowment impact funds via direct contact through phone, email, in-person visits and off-site events and local travel. Ensure prompt and appropriate donor stewardship by overseeing the correct gift entry, acknowledgements, tax receipts, and database tracking. In collaboration with Development Communications team, ensure accurate creation and implementation of endowment solicitation materials such as one-pagers, proposals, presentations, and brochures. Research and building endowment support pipeline working with other frontline fundraisers and the strategy and special projects team. 30%   Campaign Implementation – Support the Manager in all aspects of endowment campaigns. Assist in cross-team portfolio reviews by serving as a knowledgeable resource for endowment fundraising. Ensure accurate tracking and moves-management towards the goals of each impact fund of the endowment. Assist Manager in identifying new endowment opportunities, impact fund creation, or other restricted endowment gifts. 10%   Planned Giving Support – Support the operations of the Office of Planned Giving Assist team colleagues in providing donor stewardship responding to incoming phone, email, and physical mail. Assist in major planned giving events, gatherings, and other planned giving duties as assigned. 10%   Events, Travel, and Meetings Assist in developing donor engagement opportunities including small cultivation gatherings, events, and donor benefits. Proactively engage portfolio donors through formal and informal engagement opportunities. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s Degree 2-3 years of development or related experience required Experience working with database software Excellent application of moves management tracking Skills & Knowledge Qualifications Major gifts fundraising experience is ideal Tessitura database experience a benefit Working knowledge of the performing arts Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a 403(b) Retirement Plan

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary: $46-50,000 The Talent Acquisition & Internship Coordinator creates all marketing material and promotes the Kennedy Center internship program, administers the intern applications and oversees the intern selection process. They also administer and process entry paperwork and intern orientation, and serves as the HR point of contact for the interns while they are participating in the program. Additionally, the Coordinator is responsible for creating the term schedule, including internal and external opportunities and networking events for the Kennedy Center interns to connect with the greater DC metro arts management field. The coordinator oversees the Kennedy Center Fellowship in Arts Management Program, working closely with partners and senior staff to place and manage the fellows. The Coordinator is a member of the Talent Acquisition team and provides recruiting support for Assistant and Coordinator level positions as assigned.  The Coordinator also collaborates with other employees in the Human Resources department on HR initiatives.     Duties and Responsibilities 30%     Internship Program Coordination:   Coordinate every aspect of the internship program, from managing orientation day to the intern appreciation breakfast. This includes creating a term calendar, and scheduling intern events such as seminars, coffee sessions, and brown bag lunches. Responsible for implementing effective communication channels among interns or between interns and Kennedy Center staff, including conflict resolution and career guidance. Plan external networking and social visits. 20%    Marketing, Promotion and Networking:   Create digital and print marketing materials for a variety of audiences, post advertisements on collegiate job boards, build and maintain relationships with college career centers and internship placement organizations     , attend career fairs and conduct site visits to local colleges, connect with local intern groups for networking, research ways to increase diversity in applicants, maintain Kennedy Center Internship alumni group.    15%    Recruiting:   Run the process workflow for internal staffing requisitions, KC job postings, external job board management, resume and application screening, and communication with hiring managers throughout recruitment process. Ensure applicant tracking system candidate and requisition files are updated regularly to track status of candidates throughout recruitment and selection process. Support the Talent Acquisition Manager and Director of Talent Acquisition with recruiting tasks. 15%    Administration:   Create and process all entry paperwork for interns and other new hires, including contracts, I9s, handbooks, and term schedules. Throughout the term, track event attendance, ticket requests, and evaluations and feedback forms. 10 %    Internship Program Development:   Oversee and address concerns of interns and staff and make program changes accordingly, develop new initiatives in professional development and education for the internship and fellowship programs. Implement changes to the program to promote the Center’s DEI initiatives. Collaborate with the Director of Talent Acquisition to align the internship and fellowship programs with broader human capital strategies at the Kennedy Center. 10%    Application Management:   Create and maintain Kennedy Center internship application through external application host “Taleo”. Train Kennedy Center Staff on the internship application review process, and addresses any technical difficulties an applicant or Kennedy Center staff member may encounter. Distribute applications to intern supervisors for consideration. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s degree required. 2-3 years of directly relevant work experience (recruiting, occupational or career counseling, job placement services, etc.). More than 4 years of less relevant but appropriate work experience may also be considered. Skills & Knowledge Qualifications Must have excellent interpersonal, communication and organizational skills, demonstrate initiative and be student success focused. Strong organizational skills and attention to detail. Able to collaborate with stakeholders at all levels of the organization. Ability to design and deliver workshops and programs preferred. Experience in presenting workshops and/or providing counseling in an educational setting highly desirable. Proficiency with incorporating the use of technology to deliver career services. Ability to research and develop knowledge of career development trends, markets and issues. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet. Local travel up to 5% may be required. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description The Administrative Services Project Management Office (PMO) Director position is key in assisting the Chief Administrative Officer in managing a portfolio of projects primarily encompassing, Finance, IT, and HR departments. *May work with other departments as assigned. This position will lead the operations of the Program Management Office (PMO), which will collaborate with leaders across the organization to drive a portfolio of strategic projects. The PMO is responsible for introducing and developing project management standards including tools and techniques, developing processes that increase visibility across the department’s projects portfolio and providing administrative and project management support including training, mentoring, and coaching of identified Project Managers within the Kennedy Center.  Key elements of the position include developing a robust roadmap which prioritizes resources for planned projects, coordinating with a large number of stakeholders across functional areas, providing regular updates to the Chief Administrative Officer and the leadership team, and escalating and helping to drive a resolution to risks and required decisions. Duties & Responsibilities This position provides leadership, strategic direction, and management for the PMO programs and related activities. Aligns stakeholders around project goals and works proactively with the Chief Administrative Officer and Leadership to strategically develop a coordinated portfolio of projects and related roadmaps, while aligning to KC’s business plan and resolving conflicts between projects Collaborates with other department leaders to define, prioritize, and develop projects. Manages capacity planning for resources required for successful project delivery Develops and implements an organizational reporting process which notifies management of progress on goals and informs of risks, and required organizational decisions including resource allocation. Facilitates process flow design and mapping across departments to create organizational efficiency. Supports change management, including development of communications regarding to projects in the PMO’s portfolio Establishes industry standard processes and techniques for defining/scoping/implementing projects, including best practices in change management. Leads, trains, mentors, and coaches project managers within Administration division and across KC. *Change management ambassador. Develops and maintains strong relationships with leadership and stakeholders including in Finance, Human Resources and IT while fostering open dialogue and exchange of information. Oversees development of RFPs and vendor selection process. Responsible for the budget of the PMO department. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A    Other duties as assigned. Key Qualifications What this position brings to the team: 7-10 years program/project management experience with Bachelor’s degree; or 5-7 years with Master’s degree in business, information systems or related field; or equivalent combination of education and experience. Change management and culture shift experience Previous supervisory experience is preferred. Experience with Finance and/or Human Resources processes and systems, and related transformation experience is strongly preferred Project Management Professional (PMP) Certification is a plus Demonstrated success managing large scale programs/projects end-to-end. Skills & Knowledge Qualifications Strong project management acumen, with excellent grasp of program management methodologies including project risk management. Excellent analytical, organizational, and problem-solving skills, as well as a demonstrated ability to simultaneously control numerous projects. Capacity to anticipate, comprehend and manage project dependencies across other initiatives in the organization Ability to provide technical leadership and guidance of traditional and agile project management frameworks. Strong leadership skills and the ability to communicate easily and effectively with technical and non-technical audiences, and senior executives of KC, vendor partners, and staff. Ability to sell ideas and use strong diplomatic skills in conjunction with communication abilities. Must be collaborative in nature, utilizing exceptional listening and facilitation skills to build effective teams, drive effective outcomes and develop innovative solutions that meet the needs of multiple stakeholders. Ability to plan, organize, train, evaluate, and direct work of assigned staff. Understanding of databases and project management software is a must. Report preparation and research skills. Excellent time management skills and ability to multitask. Ability to work in a fast-paced environment and anticipate the needs of a changing landscape. Ability to exercise highest level of discretion and sensitivity on both internal and external confidential matters. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment). 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Commitment to Diversity & Inclusion The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves. Job Description Salary: $108-119,000 The Director, Talent Acquisition oversees and leads a diverse body of work including diversity & inclusion, talent acquisition and selection, orientation and onboarding, the Kennedy Center Internship Program and the Fellowship in Arts Management program, as well as employee coaching and counseling at the Kennedy Center. The Director plays a key management role on an HR team that delivers a range of consulting services that help ensure a superior workforce and environment. The Director exhibits excellent project and team management skills, driving a variety of projects and resourcing of various assignments, as well as collaboration with a team of HR professionals. The Director enhances and develops new consulting services, and collaborates with other departments within the organization in order to provide cross-functional support to internal customers. The position involves managing internal customer relationships and ensuring employee satisfaction. The Director provides quarterly updates to the HR Committee of the Board and the senior leadership team on the progress of diversity & inclusion efforts and supporting data. The Director directly supervises a Talent Acquisition Manager and an Internship & Fellowship Coordinator. Duties and Responsibilities 30%    Employment Equity:   Lead recruitment strategies for the organization. Manage, plan, organize, and assess all facets of the sourcing and recruitment process to include:  policies, strategies, assessments and pre-admission activities. Drive the activation of successful recruitment strategies, determining sourcing and advertising strategies for the organization and departments, as well as key programs such as campus and intern recruiting. Ensure equity in employment practices by developing, implementing and monitoring efforts that promote diversity within the organization.  Manage initiatives to create and foster an open and inclusive environment to include:  development of policies & practices to attract, retain and promote a diverse work force, determine appropriateness of diversity initiatives and consider the unique needs of the organization, and develop metrics for measuring the effectiveness of diversity initiatives. Work with Chief Administrative Officer to analyze and determine position leveling of recruited positions, in accordance with institutional comp structure. 30%    Recruitment:   Review applications, interview applicants, and liaison with executive search firms, specifically for managerial and executive roles 10%    Consulting:   Deliver and support key HR services that support employees.  Services include: orientation, consulting, coaching & mentoring for employees at all levels of the institution, assisting with career and job transitions and discussions including but not limited to, performance, policy, benefits, compensation, “difficult conversations,” and other related employee inquiries. Work with Chief Administrative Officer to manage department restructure requests, working with department leaders to facilitate each phase of the restructuring process before final review by the President. 10%    Diversity & Inclusion (D&I):   Act as leader of D&I initiatives for the institution, implementing D&I actions in accordance with the established action plan; additionally building on the action plan for sustained progress in the near term and for the future of D&I initiatives at the Kennedy Center. Provide regular staff wide training tailored to D&I philosophy and practices. Build D&I network of partners and individuals to aide in institution wide-efforts.  10%    Internships and Fellowships:  Oversee Kennedy Center Internships (KCI), including revamp of existing collegiate program to a rigorous educational program. Oversee Arts Management Fellowship Program (KC FAM), in partnership with American University. Build institutional career advancement strategy for continually expanded partnerships to impact a stronger and more diverse workforce pipeline and the arts field at large. 10%    HR Strategic Planning and Project Work:    As a member of the HR team, work with the Chief Administrative Officer in developing and executing strategic vision using a multi-year planning process.  Advance critical project work as required including, but not limited to, department budget forecasting and allocation, focus and evaluation of employee onboarding & orientation, strategizing and delivering opportunities to promote the Kennedy Center as a premier employer both externally and internally, and ongoing evaluation and improvement of HR processes and policies. N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. N/A   Other duties as assigned. Key Qualifications Bachelor’s Degree required.  7+ years of related experience is required.  PHR or SPHR strongly preferred. Skills & Knowledge Qualifications Behavioral based interview experience (both high volume and corporate) Employment Law experience Excellent written and oral communications skills Self-starter, self-directed, team player Ability to delegate and multitask Excellent leadership abilities Proven organization and prioritization skills Project management experience Develop professionals Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Travel up to 10% may be required. Benefits We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment).