The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Director of Special Events leads a full-time staff of nine to direct and manage all development events—including fundraising and benefit events for the Kennedy Center, National Symphony Orchestra and the Washington National Opera—in order to raise revenue, increase brand awareness, strengthen community connections, and steward current and prospective supporters to new levels of engagement. Scope of work includes developing fundraising strategy and revenue forecasting; determining the allocation of Center resources (full and part-time staff, budget, facilities, vendors, volunteers, etc.) and securing their use for each event; developing department wide systems for financial tracking, progress reporting, and information sharing; long-term planning for optimal event dates, communications schedules, and revenue growth; collaborating with departments across the institution to ensure event goals and customer engagement standards are met; and managing each event’s budget to meet or exceed net margin targets. As a subject matter expert and leader, the Director approaches the planning, execution, and evaluation of events of all sizes with a solutions-oriented spirit of innovation, providing support and insight to fellow leaders on how to both identify and achieve an event’s goals. The Director reports to Senior Vice President of Development and manages a staff of nine event planning and fundraising/sales professionals (as well as intermittent contractors) tasked with achieving year-over-year revenue growth and creating exemplary customer engagement experiences for all participants. The incumbent provides exemplary leadership to the team through goal setting, long-term planning, one-on-one coaching and skill development, and the establishment of effective procedures and working norms. The Director regularly collaborates with departments around the institution, with a particular focus on Restaurant Associates (contracted food service provider), Government Relations, Production, and Campus Planning, and provides regular updates on fundraising progress to institutional leadership, major donors, and other senior level volunteers. Key Responsibilities Revenue Generation and Budget Management Responsible for forecasting the fundraising targets and net margins for all major fundraising events, and ultimately meeting or exceeding those targets. Oversees the development and management of multi-year fundraising pipelines to meet revenue targets. Collaborates with frontline teams across the Development Office to ensure goals are clear, motivating, and attainable. Identifies target audiences and builds appropriate fundraising strategies to successfully solicit, retain, and upgrade event donors. Provide regular, timely, and accurate reports to departmental and institutional leadership on fundraising and event progress. Strategic Planning and Logistics Management Monitor and evaluate the effectiveness of all aspects of fundraising events, including but not limited to fundraising efficiency (cost/expense), event potential, staff management, customer experience, etc. Oversee the evaluation process for all events; develop and implement strategies to enhance growth potential. Collaborate with the Communications team to ensure event communications and media relations strategies are effective, and the Systems team to ensure financial reporting and event management tools are both optimized and well-maintained. In collaboration with the Corporate fundraising team, negotiate with Kennedy Center contractors, outside vendors, and producers and manufacturers of desired products and services for events, to secure the best available price for the delivery of same to achieve the most cost-effective event. Ensure institutional leadership and key donor stakeholders are appropriately briefed on the purpose, desired outcomes, and key attendees prior to each event (partnering with the Prospect Development team as needed). Collaborate with the Government Relations office to ensure external stakeholders’ participation in events while maintaining the highest levels of protocol, etiquette, and tone. Leadership and Team Management Manage and evaluate the skill, experience, and professional development needs of all direct reports, including temporary staff and contractors. Establish performance measurements to ensure consistent and motivating evaluation and goal setting for all employees. Recruit, hire, and oversee training/orientation of all staff members, including seasonal/temporary workers. Provide all necessary resources to create a positive, proactive work environment for all staff. Foster a culture of collaboration and accountability when pursuing individual and organizational performance standards. Understand, advocate for, and communicate the annual institutional/departmental priorities and strategic plan. Participate in departmental initiatives that support a healthy workplace, an empowered workforce, and a supportive leadership team. Other duties as assigned. Key Qualifications Bachelor’s degree or applicable professional experience. 7-10 years proven work experience in event management, including event fundraising, logistics, and vendor management. Minimum 5 years of management experience. Experience working with multiple databases and software platforms is essential. Specific experience with Tessitura is preferred, but not required. Comfort learning and utilizing new technology. Awareness of industry-leading event technology platforms and experience delivering technical implementations/developments that streamline administrative work and improve the guest experience. Experience with budget analysis and the creation of full financial plans, including a path to goal and expense management methodology, in order to forecast multiyear expense budgets. Extensive experience in project management, delegation, and organizational effectiveness, all while operating with a keen attention to detail. Experience managing up to high-level leaders, administrators, donors, governmental representatives, and volunteers. Passion for the Kennedy Center’s mission. Interest in arts, culture, and arts education is ideal, but not required. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Openness to evaluation, feedback, and collaborative working arrangements to find the best way to work together. Excellent verbal and written communications skills required, as well as strong interpersonal and presentation skills in order to build effective business relationships internally and externally. Consummate team player, with a leadership approach that relies on confidence, transparency, empathy, and respect. Ability to embrace change, lead through adversity, and promote a culture grounded in adaptability and trust. Commitment to flexible work arrangements that support how each employee, and the team, works best. Additional Information Travel up to 20% may be required. This position is required to be onsite for event activity, but is also eligible for hybrid working arrangements that accommodate remote work
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Director of Special Events leads a full-time staff of nine to direct and manage all development events—including fundraising and benefit events for the Kennedy Center, National Symphony Orchestra and the Washington National Opera—in order to raise revenue, increase brand awareness, strengthen community connections, and steward current and prospective supporters to new levels of engagement. Scope of work includes developing fundraising strategy and revenue forecasting; determining the allocation of Center resources (full and part-time staff, budget, facilities, vendors, volunteers, etc.) and securing their use for each event; developing department wide systems for financial tracking, progress reporting, and information sharing; long-term planning for optimal event dates, communications schedules, and revenue growth; collaborating with departments across the institution to ensure event goals and customer engagement standards are met; and managing each event’s budget to meet or exceed net margin targets. As a subject matter expert and leader, the Director approaches the planning, execution, and evaluation of events of all sizes with a solutions-oriented spirit of innovation, providing support and insight to fellow leaders on how to both identify and achieve an event’s goals. The Director reports to Senior Vice President of Development and manages a staff of nine event planning and fundraising/sales professionals (as well as intermittent contractors) tasked with achieving year-over-year revenue growth and creating exemplary customer engagement experiences for all participants. The incumbent provides exemplary leadership to the team through goal setting, long-term planning, one-on-one coaching and skill development, and the establishment of effective procedures and working norms. The Director regularly collaborates with departments around the institution, with a particular focus on Restaurant Associates (contracted food service provider), Government Relations, Production, and Campus Planning, and provides regular updates on fundraising progress to institutional leadership, major donors, and other senior level volunteers. Key Responsibilities Revenue Generation and Budget Management Responsible for forecasting the fundraising targets and net margins for all major fundraising events, and ultimately meeting or exceeding those targets. Oversees the development and management of multi-year fundraising pipelines to meet revenue targets. Collaborates with frontline teams across the Development Office to ensure goals are clear, motivating, and attainable. Identifies target audiences and builds appropriate fundraising strategies to successfully solicit, retain, and upgrade event donors. Provide regular, timely, and accurate reports to departmental and institutional leadership on fundraising and event progress. Strategic Planning and Logistics Management Monitor and evaluate the effectiveness of all aspects of fundraising events, including but not limited to fundraising efficiency (cost/expense), event potential, staff management, customer experience, etc. Oversee the evaluation process for all events; develop and implement strategies to enhance growth potential. Collaborate with the Communications team to ensure event communications and media relations strategies are effective, and the Systems team to ensure financial reporting and event management tools are both optimized and well-maintained. In collaboration with the Corporate fundraising team, negotiate with Kennedy Center contractors, outside vendors, and producers and manufacturers of desired products and services for events, to secure the best available price for the delivery of same to achieve the most cost-effective event. Ensure institutional leadership and key donor stakeholders are appropriately briefed on the purpose, desired outcomes, and key attendees prior to each event (partnering with the Prospect Development team as needed). Collaborate with the Government Relations office to ensure external stakeholders’ participation in events while maintaining the highest levels of protocol, etiquette, and tone. Leadership and Team Management Manage and evaluate the skill, experience, and professional development needs of all direct reports, including temporary staff and contractors. Establish performance measurements to ensure consistent and motivating evaluation and goal setting for all employees. Recruit, hire, and oversee training/orientation of all staff members, including seasonal/temporary workers. Provide all necessary resources to create a positive, proactive work environment for all staff. Foster a culture of collaboration and accountability when pursuing individual and organizational performance standards. Understand, advocate for, and communicate the annual institutional/departmental priorities and strategic plan. Participate in departmental initiatives that support a healthy workplace, an empowered workforce, and a supportive leadership team. Other duties as assigned. Key Qualifications Bachelor’s degree or applicable professional experience. 7-10 years proven work experience in event management, including event fundraising, logistics, and vendor management. Minimum 5 years of management experience. Experience working with multiple databases and software platforms is essential. Specific experience with Tessitura is preferred, but not required. Comfort learning and utilizing new technology. Awareness of industry-leading event technology platforms and experience delivering technical implementations/developments that streamline administrative work and improve the guest experience. Experience with budget analysis and the creation of full financial plans, including a path to goal and expense management methodology, in order to forecast multiyear expense budgets. Extensive experience in project management, delegation, and organizational effectiveness, all while operating with a keen attention to detail. Experience managing up to high-level leaders, administrators, donors, governmental representatives, and volunteers. Passion for the Kennedy Center’s mission. Interest in arts, culture, and arts education is ideal, but not required. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Openness to evaluation, feedback, and collaborative working arrangements to find the best way to work together. Excellent verbal and written communications skills required, as well as strong interpersonal and presentation skills in order to build effective business relationships internally and externally. Consummate team player, with a leadership approach that relies on confidence, transparency, empathy, and respect. Ability to embrace change, lead through adversity, and promote a culture grounded in adaptability and trust. Commitment to flexible work arrangements that support how each employee, and the team, works best. Additional Information Travel up to 20% may be required. This position is required to be onsite for event activity, but is also eligible for hybrid working arrangements that accommodate remote work
Job Title: Chief Advancement Officer Reports to (Title): President Department(s): Communications and Development Employment Classification: Full-Time FLSA Status: Exempt Base Annual Compensation Range: The full-time salary range for this role is between $175,000 - $263,000 with exact salary depending on experience, and new staff rarely start at the top of the range. Location: Remote
About Borealis Philanthropy
From Black-led movement-building, to queer and trans liberation, to disability justice and inclusion, community organizers are working every day to bring about transformational change. Borealis Philanthropy exists to listen to, invest in, and support them. Our staff of experts come from the communities we serve, and bring their lived experiences, values, and visions to the work of supporting community-driven change through grantee and funder collaboration.
As a philanthropic intermediary, Borealis Philanthropy builds bridges between funders and organizers by creating opportunities for impact-driven investments. We team with funders to conceive, develop, and implement grantmaking initiatives that resource the many innovative organizations within each of our respective grantmaking funds. In partnering with philanthropy, we remove barriers to funding for grassroots organizations and invest in intersectional movements, building a future that serves all of us.
Where We Are
While Borealis Philanthropy has been quite public about what we believe it takes to fund transformational change as a social justice intermediary, we know the reality that it is rare for intermediaries like ours to consistently be set up for long term success and sustainability.
As Borealis Philanthropy enters our tenth year of partnering with funders and movement leaders and organizers to build the liberatory future we believe possible, we are leaning more deeply into our theory of change , and intentionally investing in the next decade of resourcing justice movements by building an infrastructure to actualize our organizational potential.
Our Values
Alchemy + Healing, Atrevida + Audacity, Accountability + Integrity, Ubuntu + Interconnectedness
JOB OVERVIEW:
The Borealis Philanthropy Chief Advancement Officer (CAO) will be charged with overseeing the development and implementation of an organization-wide fundraising and communications strategy that is grounded in our organizational vision and values. This individual will be responsible for ensuring that the organization not only meets its revenue targets, but is actively working to bring on new donors, with priorities to:
Grow our individual donors and family foundation relationships,
Strengthen and expand our institutional philanthropy portfolio, and
Explore opportunities for corporate giving strategies.
This person will also be responsible for helping to implement strategic campaigns that amplify the work of Borealis and the intersections across our funds, collaborating with colleagues across the organization to leverage existing organizational relationships and identify new potential sources of financial support for Borealis’ funds.
A key member of Borealis’ Senior Leadership Team, the CAO will work closely with colleagues, including the President, Chief of Programs and Chief Financial Officer to facilitate the design of a comprehensive development and communications strategy for the organization that supports the cultivation, solicitation, and stewardship of both individual and institutional donors, as well as partners, grantees, and community aligned with our mission and vision. They will lead a growing team of communications and development staff in operationalizing the organization’s fundraising and communications strategy.
The CAO will play a critical role in cultivating a culture of community-centric philanthropy across the organization – among staff, the Board of Directors, and with funding partners. They will partner with the President to identify opportunities to meaningfully engage staff and Board members in fundraising and communications activity and dialogue in service of increasing awareness of the organization and gifts. They will provide comprehensive support to the President, the Senior Leadership team and the development and communications team in service of building a community of donor organizers. This includes ensuring necessary coaching and guidance is available org-wide to increase individual confidence and impact in philanthropic conversations with prospects and donors. They will build relationships with supporters that value the work of Borealis and our funds while cultivating connections across communities and amplifying movement partners.
KEY RESPONSIBILITIES:
The CAO will oversee the development and communications staffing of the following functional areas over time. To begin, priority will be given to the solidification of fundraising and communications strategy across the organization, effective operations, and the development of engagement strategies that support general operating and fund-specific fundraising.
The vision for this growing portfolio will ultimately include 15-16 staff across the Development and Communications departments. The CAO will have approximately four direct reports.
Fundraising Strategy & Operations
Partner with the President and Executive Team to define Borealis’ fundraising priorities as related to the organization’s strategic priorities.
Develop and implement a multi-year organization-wide fundraising strategy that is reflective and inclusive of diverse revenue streams – including foundations, corporations, and high net wealth individuals. As part of this strategy, set, monitor, and report on measurable goals for revenue sustainability and growth.
Work closely with the Finance team to forecast annual revenue goals, perform monthly revenue reconciliation, and manage donor reports to maintain accuracy and financial accountability.
Supervise internal systems that increase transparency and integration of data across the organization. This includes the evaluation of existing technology and tools and our new Salesforce database.
Recruit, hire, coach, and supervise a team of 5 development staff members and manage budgets related to the fundraising team.
Live and foster a culture of philanthropy that follows the principles of Community-Centric Fundraising , including that:
Fundraising must be grounded in race, equity, and social justice.
Donors are partners, and this means that we are transparent, and occasionally have difficult conversations.
Everyone (donors, staff, funders, board members, volunteers) personally benefits from engaging in the work of social justice – it’s not just charity and compassion.
Individual Major Gifts
Identify and prioritize individual major gift prospects, leveraging existing relationships and Borealis staff and Board member networks.
With Senior Philanthropic Advisor, create and manage cultivation and solicitation strategies for the most promising individual major gift prospects, partnering with Borealis leadership and/or key staff members as relevant.
Partner with the development team to build the organization’s major gifts infrastructure to bring on and steward individual and family foundation giving.
In partnership with the President and Senior Philanthropic Advisor, manage a portfolio of the organization’s highest capacity major gift donors (current and prospective).
Support and advise the President, the Board of Directors, and other senior staff on the cultivation and solicitation of major gift donors and prospects.
Foundation Relations + Corporate Giving
Collaborate with colleagues across the organization to research and identify philanthropic potential within existing organizational relationships, and to identify new prospective corporate and foundation funders, with an emphasis on major national and international foundations.
Supervise a Development Director, Associate, and Fund Directors in cultivation, solicitation, and stewardship strategies for the most promising foundation prospects.
Explore possibilities to grow the organization's corporate fundraising opportunities and the resources required to invest in building the required strategy.
In partnership with the President and key staff, manage a portfolio of the organization’s highest capacity corporate and foundation funders (current and prospective).
Communications & Marketing
Oversee the communications staff in the development and implementation of an organization-wide communications strategy that is culturally responsive and justice focused.
Integrate fundraising and communications strategy to relay the importance internally and externally of a ‘One Borealis’ funding and communications strategy.
Partner with fund leadership and communications staff to create case statements for fundraising priorities. Ensure staff and Board members have the necessary tools to communicate information consistently and effectively to external audiences.
Stay up to date on communications trends, the best ways to communicate to our audiences.
Board Management
Partner with the President in managing fundraising-related activities of the Board of Directors, including the creation of annual engagement plans for each Board member and managing additional vehicles for board engagement (i.e. development committee, etc.).
Identify opportunities to enhance Board confidence and impact in fundraising conversations.
These key responsibilities are not meant to be all-inclusive and may be subject to change at any time.
QUALIFICATIONS & SKILLS:
Bachelor’s degree and ten years of related work experience preferred.
7 years supervisory experience leading staff
A proven track record of developing and implementing values-aligned organizational development plans that include communications and fundraising strategies with clear and measurable outcomes and an ability to monitor success.
Experience soliciting and receiving 8+ figure gifts, multi-year grants and managing complex sets of grant deliverables with excellent outcomes.
Proven track record in fundraising from diverse sources, including experience applying moves management and facilitating leadership gift conversations with individual, foundation donors and/ or corporate giving.
Experience launching and managing strategic fundraising campaigns, capital campaigns, new lines of business or other strategic initiatives.
Demonstrated ability to effectively manage complex processes and projects for multiple priorities in a fast-paced environment in collaboration with others.
Demonstrated experience with and knowledge of the grant-seeking process, including grant writing, submission and reporting. A record of successful grant awards from major national and/or international foundations preferred.
Expertise in the practice and teachings of Community Centric Fundraising and Trust Based Philanthropy.
Salesforce CRM experience or similar CRM use.
Experience in a grantmaking organization is preferred.
Proven track record of leading people and processes within complex organizations, including managing teams to successfully reach and/or exceed fundraising goals.
Demonstrated success in remote and diverse work environments.
Demonstrated ability to work collaboratively, iteratively, and creatively with a diverse set of stakeholders, to co-create processes and solutions that meet the needs of the organization as well as donors and funders.
Excellent interpersonal communication skills, energy, and enthusiasm with the ability to build long-term relationships and represent the organization to external audiences.
Outstanding verbal and written communications skills, including the ability to write and present fundraising materials to a diverse set of audiences.
Ability to engage and support leadership with their efforts in fundraising, consultation, and advocacy.
Demonstrated flexibility, self-awareness, professional integrity, and cultural competence – including commitment to Borealis’ values, and diversity, equity, and inclusion.
ESSENTIAL PHYSICAL REQUIREMENTS:
Ability to travel independently to attend meetings.
Ability to converse verbally and in writing with donors, prospects, and other business partners.
Ability to maintain a full-time position with some extended hours required to travel and attend donor events.
Commitment to Disability, Diversity, Equity & Inclusion
Borealis is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact hr@borealisphilanthropy.org. Borealis is an equal opportunity employer and does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive staff team. We strongly encourage applicants who are people of color, LGBTQ, women, trans and gender non-conforming people, people with disabilities, and/or formerly incarcerated people.
Application Instructions:
Whitney Herrington and McKenzie Midock of Ascend People are supporting this search. Please apply through the below link. Applications should include a resume and cover letter, as well as the required information as described in the application link. Priority will be given to applications submitted by April 19, 2024, though applications will be reviewed on an ongoing basis until the position is filled.
Full Time
Job Title: Chief Advancement Officer Reports to (Title): President Department(s): Communications and Development Employment Classification: Full-Time FLSA Status: Exempt Base Annual Compensation Range: The full-time salary range for this role is between $175,000 - $263,000 with exact salary depending on experience, and new staff rarely start at the top of the range. Location: Remote
About Borealis Philanthropy
From Black-led movement-building, to queer and trans liberation, to disability justice and inclusion, community organizers are working every day to bring about transformational change. Borealis Philanthropy exists to listen to, invest in, and support them. Our staff of experts come from the communities we serve, and bring their lived experiences, values, and visions to the work of supporting community-driven change through grantee and funder collaboration.
As a philanthropic intermediary, Borealis Philanthropy builds bridges between funders and organizers by creating opportunities for impact-driven investments. We team with funders to conceive, develop, and implement grantmaking initiatives that resource the many innovative organizations within each of our respective grantmaking funds. In partnering with philanthropy, we remove barriers to funding for grassroots organizations and invest in intersectional movements, building a future that serves all of us.
Where We Are
While Borealis Philanthropy has been quite public about what we believe it takes to fund transformational change as a social justice intermediary, we know the reality that it is rare for intermediaries like ours to consistently be set up for long term success and sustainability.
As Borealis Philanthropy enters our tenth year of partnering with funders and movement leaders and organizers to build the liberatory future we believe possible, we are leaning more deeply into our theory of change , and intentionally investing in the next decade of resourcing justice movements by building an infrastructure to actualize our organizational potential.
Our Values
Alchemy + Healing, Atrevida + Audacity, Accountability + Integrity, Ubuntu + Interconnectedness
JOB OVERVIEW:
The Borealis Philanthropy Chief Advancement Officer (CAO) will be charged with overseeing the development and implementation of an organization-wide fundraising and communications strategy that is grounded in our organizational vision and values. This individual will be responsible for ensuring that the organization not only meets its revenue targets, but is actively working to bring on new donors, with priorities to:
Grow our individual donors and family foundation relationships,
Strengthen and expand our institutional philanthropy portfolio, and
Explore opportunities for corporate giving strategies.
This person will also be responsible for helping to implement strategic campaigns that amplify the work of Borealis and the intersections across our funds, collaborating with colleagues across the organization to leverage existing organizational relationships and identify new potential sources of financial support for Borealis’ funds.
A key member of Borealis’ Senior Leadership Team, the CAO will work closely with colleagues, including the President, Chief of Programs and Chief Financial Officer to facilitate the design of a comprehensive development and communications strategy for the organization that supports the cultivation, solicitation, and stewardship of both individual and institutional donors, as well as partners, grantees, and community aligned with our mission and vision. They will lead a growing team of communications and development staff in operationalizing the organization’s fundraising and communications strategy.
The CAO will play a critical role in cultivating a culture of community-centric philanthropy across the organization – among staff, the Board of Directors, and with funding partners. They will partner with the President to identify opportunities to meaningfully engage staff and Board members in fundraising and communications activity and dialogue in service of increasing awareness of the organization and gifts. They will provide comprehensive support to the President, the Senior Leadership team and the development and communications team in service of building a community of donor organizers. This includes ensuring necessary coaching and guidance is available org-wide to increase individual confidence and impact in philanthropic conversations with prospects and donors. They will build relationships with supporters that value the work of Borealis and our funds while cultivating connections across communities and amplifying movement partners.
KEY RESPONSIBILITIES:
The CAO will oversee the development and communications staffing of the following functional areas over time. To begin, priority will be given to the solidification of fundraising and communications strategy across the organization, effective operations, and the development of engagement strategies that support general operating and fund-specific fundraising.
The vision for this growing portfolio will ultimately include 15-16 staff across the Development and Communications departments. The CAO will have approximately four direct reports.
Fundraising Strategy & Operations
Partner with the President and Executive Team to define Borealis’ fundraising priorities as related to the organization’s strategic priorities.
Develop and implement a multi-year organization-wide fundraising strategy that is reflective and inclusive of diverse revenue streams – including foundations, corporations, and high net wealth individuals. As part of this strategy, set, monitor, and report on measurable goals for revenue sustainability and growth.
Work closely with the Finance team to forecast annual revenue goals, perform monthly revenue reconciliation, and manage donor reports to maintain accuracy and financial accountability.
Supervise internal systems that increase transparency and integration of data across the organization. This includes the evaluation of existing technology and tools and our new Salesforce database.
Recruit, hire, coach, and supervise a team of 5 development staff members and manage budgets related to the fundraising team.
Live and foster a culture of philanthropy that follows the principles of Community-Centric Fundraising , including that:
Fundraising must be grounded in race, equity, and social justice.
Donors are partners, and this means that we are transparent, and occasionally have difficult conversations.
Everyone (donors, staff, funders, board members, volunteers) personally benefits from engaging in the work of social justice – it’s not just charity and compassion.
Individual Major Gifts
Identify and prioritize individual major gift prospects, leveraging existing relationships and Borealis staff and Board member networks.
With Senior Philanthropic Advisor, create and manage cultivation and solicitation strategies for the most promising individual major gift prospects, partnering with Borealis leadership and/or key staff members as relevant.
Partner with the development team to build the organization’s major gifts infrastructure to bring on and steward individual and family foundation giving.
In partnership with the President and Senior Philanthropic Advisor, manage a portfolio of the organization’s highest capacity major gift donors (current and prospective).
Support and advise the President, the Board of Directors, and other senior staff on the cultivation and solicitation of major gift donors and prospects.
Foundation Relations + Corporate Giving
Collaborate with colleagues across the organization to research and identify philanthropic potential within existing organizational relationships, and to identify new prospective corporate and foundation funders, with an emphasis on major national and international foundations.
Supervise a Development Director, Associate, and Fund Directors in cultivation, solicitation, and stewardship strategies for the most promising foundation prospects.
Explore possibilities to grow the organization's corporate fundraising opportunities and the resources required to invest in building the required strategy.
In partnership with the President and key staff, manage a portfolio of the organization’s highest capacity corporate and foundation funders (current and prospective).
Communications & Marketing
Oversee the communications staff in the development and implementation of an organization-wide communications strategy that is culturally responsive and justice focused.
Integrate fundraising and communications strategy to relay the importance internally and externally of a ‘One Borealis’ funding and communications strategy.
Partner with fund leadership and communications staff to create case statements for fundraising priorities. Ensure staff and Board members have the necessary tools to communicate information consistently and effectively to external audiences.
Stay up to date on communications trends, the best ways to communicate to our audiences.
Board Management
Partner with the President in managing fundraising-related activities of the Board of Directors, including the creation of annual engagement plans for each Board member and managing additional vehicles for board engagement (i.e. development committee, etc.).
Identify opportunities to enhance Board confidence and impact in fundraising conversations.
These key responsibilities are not meant to be all-inclusive and may be subject to change at any time.
QUALIFICATIONS & SKILLS:
Bachelor’s degree and ten years of related work experience preferred.
7 years supervisory experience leading staff
A proven track record of developing and implementing values-aligned organizational development plans that include communications and fundraising strategies with clear and measurable outcomes and an ability to monitor success.
Experience soliciting and receiving 8+ figure gifts, multi-year grants and managing complex sets of grant deliverables with excellent outcomes.
Proven track record in fundraising from diverse sources, including experience applying moves management and facilitating leadership gift conversations with individual, foundation donors and/ or corporate giving.
Experience launching and managing strategic fundraising campaigns, capital campaigns, new lines of business or other strategic initiatives.
Demonstrated ability to effectively manage complex processes and projects for multiple priorities in a fast-paced environment in collaboration with others.
Demonstrated experience with and knowledge of the grant-seeking process, including grant writing, submission and reporting. A record of successful grant awards from major national and/or international foundations preferred.
Expertise in the practice and teachings of Community Centric Fundraising and Trust Based Philanthropy.
Salesforce CRM experience or similar CRM use.
Experience in a grantmaking organization is preferred.
Proven track record of leading people and processes within complex organizations, including managing teams to successfully reach and/or exceed fundraising goals.
Demonstrated success in remote and diverse work environments.
Demonstrated ability to work collaboratively, iteratively, and creatively with a diverse set of stakeholders, to co-create processes and solutions that meet the needs of the organization as well as donors and funders.
Excellent interpersonal communication skills, energy, and enthusiasm with the ability to build long-term relationships and represent the organization to external audiences.
Outstanding verbal and written communications skills, including the ability to write and present fundraising materials to a diverse set of audiences.
Ability to engage and support leadership with their efforts in fundraising, consultation, and advocacy.
Demonstrated flexibility, self-awareness, professional integrity, and cultural competence – including commitment to Borealis’ values, and diversity, equity, and inclusion.
ESSENTIAL PHYSICAL REQUIREMENTS:
Ability to travel independently to attend meetings.
Ability to converse verbally and in writing with donors, prospects, and other business partners.
Ability to maintain a full-time position with some extended hours required to travel and attend donor events.
Commitment to Disability, Diversity, Equity & Inclusion
Borealis is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact hr@borealisphilanthropy.org. Borealis is an equal opportunity employer and does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive staff team. We strongly encourage applicants who are people of color, LGBTQ, women, trans and gender non-conforming people, people with disabilities, and/or formerly incarcerated people.
Application Instructions:
Whitney Herrington and McKenzie Midock of Ascend People are supporting this search. Please apply through the below link. Applications should include a resume and cover letter, as well as the required information as described in the application link. Priority will be given to applications submitted by April 19, 2024, though applications will be reviewed on an ongoing basis until the position is filled.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Digital Content Manager is responsible for overseeing the daily content production for the Kennedy Center web site. The preferred candidate should have experience working in both a high-volume and fast-paced team environment and demonstrate managerial or leadership skills. Experience managing production schedules to ensure on-time delivery of digital projects including coordinating tasks and addressing potential roadblocks is essential. This role includes managing content creators and frequent collaboration with internal stakeholders to ensure the delivery of high-quality content that helps drive engagement while supporting organizational goals. Key Responsibilities Project and Resource Management Oversee the day-to-day web site production pipeline including planning and scheduling of required tasks and resources. Manage service requests to ensure timely and effective resolution of digital content related tasks and issues. Manage the project intake process, ensuring clear communication channels and efficient workflows. Collaborate directly with stakeholders to define project scope, objectives, and success criteria. Evaluate project requests, gather necessary information, and prioritize based on strategic goals and available resources. Content Publishing Create, update and maintain digital content for web site using the content management systems (CMS) platform. Manage staff on using CMS to publish and update website content. Schedule and coordinate the timely release of content, taking into account seasonal performance calendars and marketing initiatives. Participate in development of new website functionality and features through requirements gathering, testing and end-user feedback. Quality Assurance Oversee and coordinate testing to ensure all published content meets quality standards, including grammar, style, and brand guidelines. Training Provide training and documentation for content contributors to ensure consistency in content creation and publishing processes. Other duties as assigned. Key Qualifications Bachelor’s degree Experience working within a team environment in a management or lead role. Minimum 5 years hands-on experience working on large scale websites. Experience using project and task management software such as Jira or Asana. Strong familiarity working with CMS platforms. Advanced understanding of HTML & CSS required. Requires good communication skills, strong problem-solving skills, prioritization skills and be able to learn and adapt to new technologies. Ability to independently complete assignments on schedule as well as function as part of a larger team of admins, developers, systems analysts, and business units. Working knowledge of W3C web standards and accessibility requirements. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Digital Content Manager is responsible for overseeing the daily content production for the Kennedy Center web site. The preferred candidate should have experience working in both a high-volume and fast-paced team environment and demonstrate managerial or leadership skills. Experience managing production schedules to ensure on-time delivery of digital projects including coordinating tasks and addressing potential roadblocks is essential. This role includes managing content creators and frequent collaboration with internal stakeholders to ensure the delivery of high-quality content that helps drive engagement while supporting organizational goals. Key Responsibilities Project and Resource Management Oversee the day-to-day web site production pipeline including planning and scheduling of required tasks and resources. Manage service requests to ensure timely and effective resolution of digital content related tasks and issues. Manage the project intake process, ensuring clear communication channels and efficient workflows. Collaborate directly with stakeholders to define project scope, objectives, and success criteria. Evaluate project requests, gather necessary information, and prioritize based on strategic goals and available resources. Content Publishing Create, update and maintain digital content for web site using the content management systems (CMS) platform. Manage staff on using CMS to publish and update website content. Schedule and coordinate the timely release of content, taking into account seasonal performance calendars and marketing initiatives. Participate in development of new website functionality and features through requirements gathering, testing and end-user feedback. Quality Assurance Oversee and coordinate testing to ensure all published content meets quality standards, including grammar, style, and brand guidelines. Training Provide training and documentation for content contributors to ensure consistency in content creation and publishing processes. Other duties as assigned. Key Qualifications Bachelor’s degree Experience working within a team environment in a management or lead role. Minimum 5 years hands-on experience working on large scale websites. Experience using project and task management software such as Jira or Asana. Strong familiarity working with CMS platforms. Advanced understanding of HTML & CSS required. Requires good communication skills, strong problem-solving skills, prioritization skills and be able to learn and adapt to new technologies. Ability to independently complete assignments on schedule as well as function as part of a larger team of admins, developers, systems analysts, and business units. Working knowledge of W3C web standards and accessibility requirements. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.
Full Time Regular
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description This is a Union position and pay will be determined by the CBA. The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office. Key Responsibilities Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Stay informed of current information pertaining to all Kennedy Center events. Take direction from venue treasurers and perform tasks as assigned. Key Qualifications Ticket sales experience and knowledge of ticketing systems. Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description This is a Union position and pay will be determined by the CBA. The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office. Key Responsibilities Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Stay informed of current information pertaining to all Kennedy Center events. Take direction from venue treasurers and perform tasks as assigned. Key Qualifications Ticket sales experience and knowledge of ticketing systems. Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Marketing Manager develops and implements comprehensive marketing strategy, emphasizing relationship marketing activities, strategic planning, data analysis, and reporting. Focused on maximizing revenue, this role entails developing and executing a comprehensive marketing strategy for the National Symphony Orchestra (NSO), Fortas Chamber Music series, and New Music initiatives. Collaborating closely with the staff of the National Symphony Orchestra, the Marketing Manager plays a pivotal role in growing and maintaining diverse audiences by continuously refining patron pipeline plans and actively engaging with the NSO staff and Audience Development Committee of the NSO board of trustees. This position reports to the Vice President of Marketing. Key Responsibilities Strategic Marketing Oversight : Develop and execute the overarching marketing strategy for the National Symphony Orchestra, Fortas Chamber Music series, and New Music initiatives Supervision and Coordination : Provide guidance and supervision to the Marketing Coordinator, NSO, Fortas, and New Music Dynamic Pricing & Promotions: Implement dynamic pricing strategies and promotions based on analysis of sale cycles to encourage incremental revenue generation and increased venue utilization Revenue Projections : Analyze market trends and sales data to set pricing and predict revenue and capacity utilization expectations Audience Research and Analysis : In collaboration with Marketing Analytics Manager, administer audience research programs, review and analyze findings, prepare comprehensive reports, and make informed recommendations based on the results to enhance marketing strategies NSO Board Involvement : Manage the Audience Development Committee of the NSO board of trustees, actively engaging in discussions and initiatives aimed at fostering audience growth and development. Regularly present marketing updates in board meetings, ensuring alignment of marketing efforts with the board's strategic vision. Technology Utilization : Utilize Tessitura, Tessitura Analytics, Revenue Management Application (RMA), and GA4 for effective patron segmentation for management of email, direct mail, and telemarketing lists, as well as managing list exchanges. Other duties as assigned. Key Qualifications Bachelor’s degree preferred (relevant work experience will be considered) Must have at least four years professional experience in sales, marketing or performing arts management. Must be comfortable working in a fast-paced team environment. Must possess strong selling skills and have the ability to produce effective oral and written communications Advance capabilities with standard personal computing programs and a working knowledge of Tessitura required. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Marketing Manager develops and implements comprehensive marketing strategy, emphasizing relationship marketing activities, strategic planning, data analysis, and reporting. Focused on maximizing revenue, this role entails developing and executing a comprehensive marketing strategy for the National Symphony Orchestra (NSO), Fortas Chamber Music series, and New Music initiatives. Collaborating closely with the staff of the National Symphony Orchestra, the Marketing Manager plays a pivotal role in growing and maintaining diverse audiences by continuously refining patron pipeline plans and actively engaging with the NSO staff and Audience Development Committee of the NSO board of trustees. This position reports to the Vice President of Marketing. Key Responsibilities Strategic Marketing Oversight : Develop and execute the overarching marketing strategy for the National Symphony Orchestra, Fortas Chamber Music series, and New Music initiatives Supervision and Coordination : Provide guidance and supervision to the Marketing Coordinator, NSO, Fortas, and New Music Dynamic Pricing & Promotions: Implement dynamic pricing strategies and promotions based on analysis of sale cycles to encourage incremental revenue generation and increased venue utilization Revenue Projections : Analyze market trends and sales data to set pricing and predict revenue and capacity utilization expectations Audience Research and Analysis : In collaboration with Marketing Analytics Manager, administer audience research programs, review and analyze findings, prepare comprehensive reports, and make informed recommendations based on the results to enhance marketing strategies NSO Board Involvement : Manage the Audience Development Committee of the NSO board of trustees, actively engaging in discussions and initiatives aimed at fostering audience growth and development. Regularly present marketing updates in board meetings, ensuring alignment of marketing efforts with the board's strategic vision. Technology Utilization : Utilize Tessitura, Tessitura Analytics, Revenue Management Application (RMA), and GA4 for effective patron segmentation for management of email, direct mail, and telemarketing lists, as well as managing list exchanges. Other duties as assigned. Key Qualifications Bachelor’s degree preferred (relevant work experience will be considered) Must have at least four years professional experience in sales, marketing or performing arts management. Must be comfortable working in a fast-paced team environment. Must possess strong selling skills and have the ability to produce effective oral and written communications Advance capabilities with standard personal computing programs and a working knowledge of Tessitura required. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Pay: $16.50 per hour The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a sales associate, you will use your knowledge of merchandise, performances and the Kennedy Center to provide best-in-class customer service, creating a memorable experience for guests and exceeding their expectations. Hours/Shifts *Candidates must have availability on weekends* Gift Shop: Tuesday 5pm-11pm Wednesday to Sunday 12 noon-11pm Concessions: Tuesday - Friday 6:00 pm - 10:00 pm Saturday & Sunday 10:30 am - 3:30 pm and 6:00 pm - 10:00 pm Duties & Responsibilities Provide exceptional customer service and engage with and sell to customers using knowledge of products and performances and your prior retail and cash handling experience. Maintain an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Replenish merchandise and maintain displays using plan-o-grams Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Key Qualifications Must have the availability to commit to shifts within the hours specified above High school education or equivalent required Must have previous retail and cash handling experience or equivalent as determined by management Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Physical Demands Ability to work varied shifts, including evenings, weekends and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Pay: $16.50 per hour The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a sales associate, you will use your knowledge of merchandise, performances and the Kennedy Center to provide best-in-class customer service, creating a memorable experience for guests and exceeding their expectations. Hours/Shifts *Candidates must have availability on weekends* Gift Shop: Tuesday 5pm-11pm Wednesday to Sunday 12 noon-11pm Concessions: Tuesday - Friday 6:00 pm - 10:00 pm Saturday & Sunday 10:30 am - 3:30 pm and 6:00 pm - 10:00 pm Duties & Responsibilities Provide exceptional customer service and engage with and sell to customers using knowledge of products and performances and your prior retail and cash handling experience. Maintain an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Replenish merchandise and maintain displays using plan-o-grams Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Key Qualifications Must have the availability to commit to shifts within the hours specified above High school education or equivalent required Must have previous retail and cash handling experience or equivalent as determined by management Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Physical Demands Ability to work varied shifts, including evenings, weekends and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Reporting to the Senior Manager for Social Media, the Assistant Manager for Social Media supports the strategy and execution of paid and organic social media campaigns for a broad portfolio of genres across social media channels for the Kennedy Center and its affiliates, the National Symphony Orchestra (NSO) and the Washington National Opera (WNO). Other genres supported via social media include but are not limited to Comedy, Hip Hop and Contemporary Music, Jazz, Chamber Music, Theater, Development, Social Impact, Education, and Performances for Young Audiences. This role creates advertising and organic storytelling content for appropriate social channels to amplify Kennedy Center messages, engage audiences in the brand’s mission, and drive revenue. This role entails evening and weekend commitments, involving attendance at performances and events, as well as monitoring social inboxes for the Kennedy Center, NSO, and WNO. Additionally, it requires delivering exceptional customer service to patrons across all social platforms ensuring a positive and engaging experience for all customers. Key Responsibilities Works closely with digital marketing agency and internal Kennedy Center teams on content for paid digital campaigns to sell subscriptions, single tickets, and promote events. Provides social media coverage at Kennedy Center, NSO, and WNO events and programming, including regular evening and weekend coverage on and off-site. Monitors customer service inquiries across all platforms and directs questions or patron concerns to appropriate staff members. This also includes a rotation of weekend coverage across the social media team to ensure the highest level of customer service. In collaboration with the Senior Manager for Social Media and Social Media Video Producer, creates and manages daily execution of content needs for all Kennedy Center and affiliate organization social media channels. This includes, but is not limited to, Facebook, Instagram, TikTok, Twitter (X), YouTube, Threads, Medium, and new or developing social media platforms. The Assistant Manager will serve as the primary lead of social strategy and execution for a portfolio of programmatic genres. Working closely with public relations, multimedia, digital, and programming teams, the ideal candidate will be self-directed and execute work to the highest standard that mirrors the Kennedy Center’s brand and programming position as the nation’s performing arts center. The Assistant Manager collaborates closely with the Senior Manager to streamline processes, experiment with workflows, and foster a culture of working smarter. This role involves identifying information gaps, enhancing project management, and promoting collaboration across departments to strengthen the social media team's visibility and engagement. Engages influencers and followers and monitors relevant user-generated content to amplify audience experience where applicable. Other duties as assigned. Key Qualifications 3-5 years of proven experience in social media and/or digital marketing Bachelor’s degree in marketing, communications, arts administration, or a related field preferred. Extensive knowledge of social media platforms including but not limited to Facebook, Instagram, Twitter (X), TikTok, and YouTube. Knowledge of social media platform managers required (i.e., Meta Business Suite; Meta Creative Hub; Sprout Social) Experience with project management systems preferred but not required (e.g., Asana, Basecamp, AirTable, Monday) Excellent verbal and written communication skills Working knowledge of Adobe Creative Suite (i.e., Photoshop), video and audio editing software (i.e., Adobe Rush or Premiere Pro) Must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Reporting to the Senior Manager for Social Media, the Assistant Manager for Social Media supports the strategy and execution of paid and organic social media campaigns for a broad portfolio of genres across social media channels for the Kennedy Center and its affiliates, the National Symphony Orchestra (NSO) and the Washington National Opera (WNO). Other genres supported via social media include but are not limited to Comedy, Hip Hop and Contemporary Music, Jazz, Chamber Music, Theater, Development, Social Impact, Education, and Performances for Young Audiences. This role creates advertising and organic storytelling content for appropriate social channels to amplify Kennedy Center messages, engage audiences in the brand’s mission, and drive revenue. This role entails evening and weekend commitments, involving attendance at performances and events, as well as monitoring social inboxes for the Kennedy Center, NSO, and WNO. Additionally, it requires delivering exceptional customer service to patrons across all social platforms ensuring a positive and engaging experience for all customers. Key Responsibilities Works closely with digital marketing agency and internal Kennedy Center teams on content for paid digital campaigns to sell subscriptions, single tickets, and promote events. Provides social media coverage at Kennedy Center, NSO, and WNO events and programming, including regular evening and weekend coverage on and off-site. Monitors customer service inquiries across all platforms and directs questions or patron concerns to appropriate staff members. This also includes a rotation of weekend coverage across the social media team to ensure the highest level of customer service. In collaboration with the Senior Manager for Social Media and Social Media Video Producer, creates and manages daily execution of content needs for all Kennedy Center and affiliate organization social media channels. This includes, but is not limited to, Facebook, Instagram, TikTok, Twitter (X), YouTube, Threads, Medium, and new or developing social media platforms. The Assistant Manager will serve as the primary lead of social strategy and execution for a portfolio of programmatic genres. Working closely with public relations, multimedia, digital, and programming teams, the ideal candidate will be self-directed and execute work to the highest standard that mirrors the Kennedy Center’s brand and programming position as the nation’s performing arts center. The Assistant Manager collaborates closely with the Senior Manager to streamline processes, experiment with workflows, and foster a culture of working smarter. This role involves identifying information gaps, enhancing project management, and promoting collaboration across departments to strengthen the social media team's visibility and engagement. Engages influencers and followers and monitors relevant user-generated content to amplify audience experience where applicable. Other duties as assigned. Key Qualifications 3-5 years of proven experience in social media and/or digital marketing Bachelor’s degree in marketing, communications, arts administration, or a related field preferred. Extensive knowledge of social media platforms including but not limited to Facebook, Instagram, Twitter (X), TikTok, and YouTube. Knowledge of social media platform managers required (i.e., Meta Business Suite; Meta Creative Hub; Sprout Social) Experience with project management systems preferred but not required (e.g., Asana, Basecamp, AirTable, Monday) Excellent verbal and written communication skills Working knowledge of Adobe Creative Suite (i.e., Photoshop), video and audio editing software (i.e., Adobe Rush or Premiere Pro) Must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Digital Content Coordinator is responsible for the support, maintenance and the enhancement of the Kennedy Center web site across multiple platforms that in turn will support the high availability, the high consumer facing, the social media and the mixed media portions of the website. Extensive experience using Content Management Systems (CMS) to build and edit web pages on a large-scale website is essential. Front-end web development experience doing content adaptation using HTML and CSS is highly desired. The person in this role must utilize a high degree of technical expertise in order to achieve these goals within the budgetary and/or time constraints provided. They must use independent judgment to handle multiple tasks within given priorities and must be able to communicate calmly and effectively with staff to understand requirements and provide digital content support. The Digital Content Editor will work with clients within the Kennedy Center business units to maintain the main website allowing the organization to meet overall institutional goals consistent with Responsible Information Management and other applicable policies and regulations. Key Responsibilities Create, update and maintain web pages using a CMS that function properly on multiple operating systems and browsers and meet legal and accessibility requirements, following established best practices where applicable. Monitors content update requests via Service Desk, using independent judgment to handle multiple tasks within given priorities while communicating calmly and effectively to ensure tasks are completed accurately and on time. Other duties as assigned. Key Qualifications Bachelor ’ s degree Minimum of 3 years working experience using HTML & CSS Strong familiarity working with CMS platforms to build and update website content Requires good communication skills, strong problem-solving skills, prioritization skills and be able to learn and adapt to new technologies. Ability to independently complete assignments on schedule as well as function as part of a larger team of admins, developers, systems analysts, and business units. Working knowledge of W3C web standards and accessibility requirements. Candidate must be local or willing to relocate to the DMV area. Additional Information Must be available after hours as part of emergency support pager on-call rotation. Occasionally available nights and weekends to perform upgrades and other work. This position is eligible for flexible work arrangements.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Digital Content Coordinator is responsible for the support, maintenance and the enhancement of the Kennedy Center web site across multiple platforms that in turn will support the high availability, the high consumer facing, the social media and the mixed media portions of the website. Extensive experience using Content Management Systems (CMS) to build and edit web pages on a large-scale website is essential. Front-end web development experience doing content adaptation using HTML and CSS is highly desired. The person in this role must utilize a high degree of technical expertise in order to achieve these goals within the budgetary and/or time constraints provided. They must use independent judgment to handle multiple tasks within given priorities and must be able to communicate calmly and effectively with staff to understand requirements and provide digital content support. The Digital Content Editor will work with clients within the Kennedy Center business units to maintain the main website allowing the organization to meet overall institutional goals consistent with Responsible Information Management and other applicable policies and regulations. Key Responsibilities Create, update and maintain web pages using a CMS that function properly on multiple operating systems and browsers and meet legal and accessibility requirements, following established best practices where applicable. Monitors content update requests via Service Desk, using independent judgment to handle multiple tasks within given priorities while communicating calmly and effectively to ensure tasks are completed accurately and on time. Other duties as assigned. Key Qualifications Bachelor ’ s degree Minimum of 3 years working experience using HTML & CSS Strong familiarity working with CMS platforms to build and update website content Requires good communication skills, strong problem-solving skills, prioritization skills and be able to learn and adapt to new technologies. Ability to independently complete assignments on schedule as well as function as part of a larger team of admins, developers, systems analysts, and business units. Working knowledge of W3C web standards and accessibility requirements. Candidate must be local or willing to relocate to the DMV area. Additional Information Must be available after hours as part of emergency support pager on-call rotation. Occasionally available nights and weekends to perform upgrades and other work. This position is eligible for flexible work arrangements.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center Marketing and Sales department is charged with planning, creating and optimizing all marketing communications to promote performing arts and other events at the Center and in offsite communities. Reporting to the Senior Marketing Manager, the Marketing Manger (Marketing Analytics) will advance data collection and analysis to inform advertising and sales, strategic planning, and patron experience decision making. This position will also work closely with the Senior Vice President of Marketing and Chief Strategy Officer and the business intelligence and CRM teams within the IT department. Key Responsibilities Analysis Understand the goals of campaigns and marketing activities and collaborate with marketing team to derive relevant metrics, targets, and data collection strategies and communicate insights to stakeholders. Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making. Monitor ongoing analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on our Google Analytics implementation. Set hypotheses, conduct A/B testing and make recommendations for optimization of marketing campaigns using both Wordfly and Google Analytics data. Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various Kennedy Center Boards, including the WNO, NSO, and Kennedy Center Boards Create and maintain statistical regression analysis across genres to inform revenue projection process. Maintain models for forecasting revenue for performances during the sales cycle. Use machine learning tools to help revenue projects get even more accurate. Build predictive models that help solve complex business problems. Reporting Develop recurring reports focused on end user experience and share reports cross functionally. Integrate external data sets from research and surveys into customer data for analysis. Work to help clean and standardize marketing data collection and data input into Tessitura. Plan and execute audience survey strategy, including collaborating with consultants on baseline audience surveys, planning and coordinating intercept surveys for capturing information from millennium stage audiences, and maintaining and reporting on our triggered post performance survey. Maintain regular sales reporting, including daily sales reports, daily forecasting reports, and weekly sales reports for all Kennedy Center programs. Report on audience insights including demographic and geographic trends across genres and over time. Create and manage cross-departmental after-action reviews for select events and campaigns. CRM Establish best practices for segmentation, forecasting, targeting, analysis, and execution of CRM programs across all genres. Manage segmentation strategy for all marketing lists. Evaluate data needs of various marketing and web staff and work with IT team to ensure data is available, reliable, and appropriately secured. Work closely with the BI teams and the CRM teams in the IT department as the representative for marketing in conversations regarding systems upgrades, prioritization of projects, and other moments that need marketing representation. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience 4-6 years’ proven experience in analytics and/or marketing analysis Experience in the arts or entertainment industry preferred Strong knowledge of Google Analytics and e-commerce tracking Experience with customer relationship management databases and ticketing software, Tessitura preferred Working knowledge of data visualization principals and experience using data visualization software Understanding of marketing principles and common metrics Desire to work on both technical and non-technical projects Understanding of basic data science and principles of statistics Familiarity with SQL and Machine Learning a plus Candidate must be local or willing to relocate to the DMV area
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center Marketing and Sales department is charged with planning, creating and optimizing all marketing communications to promote performing arts and other events at the Center and in offsite communities. Reporting to the Senior Marketing Manager, the Marketing Manger (Marketing Analytics) will advance data collection and analysis to inform advertising and sales, strategic planning, and patron experience decision making. This position will also work closely with the Senior Vice President of Marketing and Chief Strategy Officer and the business intelligence and CRM teams within the IT department. Key Responsibilities Analysis Understand the goals of campaigns and marketing activities and collaborate with marketing team to derive relevant metrics, targets, and data collection strategies and communicate insights to stakeholders. Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making. Monitor ongoing analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on our Google Analytics implementation. Set hypotheses, conduct A/B testing and make recommendations for optimization of marketing campaigns using both Wordfly and Google Analytics data. Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various Kennedy Center Boards, including the WNO, NSO, and Kennedy Center Boards Create and maintain statistical regression analysis across genres to inform revenue projection process. Maintain models for forecasting revenue for performances during the sales cycle. Use machine learning tools to help revenue projects get even more accurate. Build predictive models that help solve complex business problems. Reporting Develop recurring reports focused on end user experience and share reports cross functionally. Integrate external data sets from research and surveys into customer data for analysis. Work to help clean and standardize marketing data collection and data input into Tessitura. Plan and execute audience survey strategy, including collaborating with consultants on baseline audience surveys, planning and coordinating intercept surveys for capturing information from millennium stage audiences, and maintaining and reporting on our triggered post performance survey. Maintain regular sales reporting, including daily sales reports, daily forecasting reports, and weekly sales reports for all Kennedy Center programs. Report on audience insights including demographic and geographic trends across genres and over time. Create and manage cross-departmental after-action reviews for select events and campaigns. CRM Establish best practices for segmentation, forecasting, targeting, analysis, and execution of CRM programs across all genres. Manage segmentation strategy for all marketing lists. Evaluate data needs of various marketing and web staff and work with IT team to ensure data is available, reliable, and appropriately secured. Work closely with the BI teams and the CRM teams in the IT department as the representative for marketing in conversations regarding systems upgrades, prioritization of projects, and other moments that need marketing representation. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience 4-6 years’ proven experience in analytics and/or marketing analysis Experience in the arts or entertainment industry preferred Strong knowledge of Google Analytics and e-commerce tracking Experience with customer relationship management databases and ticketing software, Tessitura preferred Working knowledge of data visualization principals and experience using data visualization software Understanding of marketing principles and common metrics Desire to work on both technical and non-technical projects Understanding of basic data science and principles of statistics Familiarity with SQL and Machine Learning a plus Candidate must be local or willing to relocate to the DMV area
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description The Kennedy Center Marketing and Sales department is charged with planning, creating and optimizing all marketing communications to promote performing arts and other events at the Center and in offsite communities. Reporting to the Senior Marketing Manager, the Marketing Analytics Manger will advance data collection and analysis to inform advertising and sales, strategic planning, and patron experience decision making. This position will also work closely with the Senior Vice President of Marketing and Chief Strategy Officer and the business intelligence and CRM teams within the IT department. Key Responsibilities Analysis Understand the goals of campaigns and marketing activities and collaborate with marketing team to derive relevant metrics, targets, and data collection strategies and communicate insights to stakeholders. Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making. Monitor ongoing analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on our Google Analytics implementation. Set hypotheses, conduct A/B testing and make recommendations for optimization of marketing campaigns using both Wordfly and Google Analytics data. Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various Kennedy Center Boards, including the WNO, NSO, and Kennedy Center Boards Create and maintain statistical regression analysis across genres to inform revenue projection process. Maintain models for forecasting revenue for performances during the sales cycle. Use machine learning tools to help revenue projects get even more accurate. Build predictive models that help solve complex business problems. Reporting Develop recurring reports focused on end user experience and share reports cross functionally. Integrate external data sets from research and surveys into customer data for analysis. Work to help clean and standardize marketing data collection and data input into Tessitura. Plan and execute audience survey strategy, including collaborating with consultants on baseline audience surveys, planning and coordinating intercept surveys for capturing information from millennium stage audiences, and maintaining and reporting on our triggered post performance survey. Maintain regular sales reporting, including daily sales reports, daily forecasting reports, and weekly sales reports for all Kennedy Center programs. Report on audience insights including demographic and geographic trends across genres and over time. Create and manage cross-departmental after-action reviews for select events and campaigns. CRM Establish best practices for segmentation, forecasting, targeting, analysis, and execution of CRM programs across all genres. Manage segmentation strategy for all marketing lists. Evaluate data needs of various marketing and web staff and work with IT team to ensure data is available, reliable, and appropriately secured. Work closely with the BI teams and the CRM teams in the IT department as the representative for marketing in conversations regarding systems upgrades, prioritization of projects, and other moments that need marketing representation. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience 4-6 years’ proven experience in analytics and/or marketing analysis Experience in the arts or entertainment industry preferred Strong knowledge of Google Analytics and e-commerce tracking Experience with customer relationship management databases and ticketing software, Tessitura preferred Working knowledge of data visualization principals and experience using data visualization software Understanding of marketing principles and common metrics Desire to work on both technical and non-technical projects Understanding of basic data science and principles of statistics Familiarity with SQL and Machine Learning a plus Candidate must be local or willing to relocate to the DMV area
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description The Kennedy Center Marketing and Sales department is charged with planning, creating and optimizing all marketing communications to promote performing arts and other events at the Center and in offsite communities. Reporting to the Senior Marketing Manager, the Marketing Analytics Manger will advance data collection and analysis to inform advertising and sales, strategic planning, and patron experience decision making. This position will also work closely with the Senior Vice President of Marketing and Chief Strategy Officer and the business intelligence and CRM teams within the IT department. Key Responsibilities Analysis Understand the goals of campaigns and marketing activities and collaborate with marketing team to derive relevant metrics, targets, and data collection strategies and communicate insights to stakeholders. Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making. Monitor ongoing analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on our Google Analytics implementation. Set hypotheses, conduct A/B testing and make recommendations for optimization of marketing campaigns using both Wordfly and Google Analytics data. Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various Kennedy Center Boards, including the WNO, NSO, and Kennedy Center Boards Create and maintain statistical regression analysis across genres to inform revenue projection process. Maintain models for forecasting revenue for performances during the sales cycle. Use machine learning tools to help revenue projects get even more accurate. Build predictive models that help solve complex business problems. Reporting Develop recurring reports focused on end user experience and share reports cross functionally. Integrate external data sets from research and surveys into customer data for analysis. Work to help clean and standardize marketing data collection and data input into Tessitura. Plan and execute audience survey strategy, including collaborating with consultants on baseline audience surveys, planning and coordinating intercept surveys for capturing information from millennium stage audiences, and maintaining and reporting on our triggered post performance survey. Maintain regular sales reporting, including daily sales reports, daily forecasting reports, and weekly sales reports for all Kennedy Center programs. Report on audience insights including demographic and geographic trends across genres and over time. Create and manage cross-departmental after-action reviews for select events and campaigns. CRM Establish best practices for segmentation, forecasting, targeting, analysis, and execution of CRM programs across all genres. Manage segmentation strategy for all marketing lists. Evaluate data needs of various marketing and web staff and work with IT team to ensure data is available, reliable, and appropriately secured. Work closely with the BI teams and the CRM teams in the IT department as the representative for marketing in conversations regarding systems upgrades, prioritization of projects, and other moments that need marketing representation. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience 4-6 years’ proven experience in analytics and/or marketing analysis Experience in the arts or entertainment industry preferred Strong knowledge of Google Analytics and e-commerce tracking Experience with customer relationship management databases and ticketing software, Tessitura preferred Working knowledge of data visualization principals and experience using data visualization software Understanding of marketing principles and common metrics Desire to work on both technical and non-technical projects Understanding of basic data science and principles of statistics Familiarity with SQL and Machine Learning a plus Candidate must be local or willing to relocate to the DMV area
The John F. Kennedy Center for Performing Arts
Washington DC
The Kennedy Center continuously accepts new applications for the Box Office 3rd Assistant Treasurer (Part-Time) position. Applicants will be contacted as new positions/shifts become available. About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Job Description Pay: $33.33/hour as determined by the CBA The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office. Duties and Responsibilities: Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Take direction from venue treasurers and perform tasks as assigned. Stay informed of current information pertaining to all Kennedy Center events. Education/Experience Ticket sales experience and knowledge of ticketing systems. Minimum Skills and/or Knowledge Required Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts.
Part Time Regular
The Kennedy Center continuously accepts new applications for the Box Office 3rd Assistant Treasurer (Part-Time) position. Applicants will be contacted as new positions/shifts become available. About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Job Description Pay: $33.33/hour as determined by the CBA The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office. Duties and Responsibilities: Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Take direction from venue treasurers and perform tasks as assigned. Stay informed of current information pertaining to all Kennedy Center events. Education/Experience Ticket sales experience and knowledge of ticketing systems. Minimum Skills and/or Knowledge Required Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Benefits for full-time staff as determined by the CBA We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description This is a full-time union position with an hourly pay rate as determined by the CBA. The Instant Charge Office is open 7 days per week, including Federal Holidays. This position will work Tuesday-Saturday 10am-6pm EST on site – subject to change as our business needs require. Ticket Sales Operators (Instant Charge) provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience Knowledge of customer service principles and practices Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem analysis and resolution Customer service oriented Exceptional verbal and written communication skills Adaptability Candidate must be local or willing to relocate to the DMV area
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Benefits for full-time staff as determined by the CBA We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description This is a full-time union position with an hourly pay rate as determined by the CBA. The Instant Charge Office is open 7 days per week, including Federal Holidays. This position will work Tuesday-Saturday 10am-6pm EST on site – subject to change as our business needs require. Ticket Sales Operators (Instant Charge) provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience Knowledge of customer service principles and practices Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem analysis and resolution Customer service oriented Exceptional verbal and written communication skills Adaptability Candidate must be local or willing to relocate to the DMV area