Retail Sales Lead (Part-Time)

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all employees including: 

• Staff offers for discount tickets
• We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

Candidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business.

This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems.

Key Responsibilities

• Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day.
• Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects.
• Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies.
• Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe.
• In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies.
• Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager.

Key Qualifications

• Associate degree and some college coursework desired
• High school education and/or GED required
• Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail
• Previous supervisory or lead sales experience
• Strong sales and customer service skills
• Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology
• Ability to multi-task in a fast paced environment with quickly changing priorities