Digital Content Manager

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including: 

• Staff offers for discount tickets
• Retirement plan with organization matching (after 1 year of employment)
• Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
• Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
• Annual Leave, Sick Leave, and Personal Days available immediately upon hire
• 11 paid holidays per year 
• Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
• Flexible work arrangements
• We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

The Digital Content Manager is responsible for overseeing the daily content production for the Kennedy Center web site. The preferred candidate should have experience working in both a high-volume and fast-paced team environment and demonstrate managerial or leadership skills. Experience managing production schedules to ensure on-time delivery of digital projects including coordinating tasks and addressing potential roadblocks is essential. This role includes managing content creators and frequent collaboration with internal stakeholders to ensure the delivery of high-quality content that helps drive engagement while supporting organizational goals.

Key Responsibilities

Project and Resource Management

• Oversee the day-to-day web site production pipeline including planning and scheduling of required tasks and resources.
• Manage service requests to ensure timely and effective resolution of digital content related tasks and issues.
• Manage the project intake process, ensuring clear communication channels and efficient workflows.
• Collaborate directly with stakeholders to define project scope, objectives, and success criteria.
• Evaluate project requests, gather necessary information, and prioritize based on strategic goals and available resources.

Content Publishing

• Create, update and maintain digital content for web site using the content management systems (CMS) platform.
• Manage staff on using CMS to publish and update website content.
• Schedule and coordinate the timely release of content, taking into account seasonal performance calendars and marketing initiatives.
• Participate in development of new website functionality and features through requirements gathering, testing and end-user feedback. 

Quality Assurance

• Oversee and coordinate testing to ensure all published content meets quality standards, including grammar, style, and brand guidelines. 

Training

• Provide training and documentation for content contributors to ensure consistency in content creation and publishing processes. 

Other duties as assigned. 

Key Qualifications

• Bachelor’s degree  
• Experience working within a team environment in a management or lead role.
• Minimum 5 years hands-on experience working on large scale websites.
• Experience using project and task management software such as Jira or Asana.
• Strong familiarity working with CMS platforms. 
• Advanced understanding of HTML & CSS required.
• Requires good communication skills, strong problem-solving skills, prioritization skills and be able to learn and adapt to new technologies. 
• Ability to independently complete assignments on schedule as well as function as part of a larger team of admins, developers, systems analysts, and business units. 
• Working knowledge of W3C web standards and accessibility requirements.
• Candidate must be local or willing to relocate to the DMV area.