The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description In consultation with the Director of Music Education, this position supports the planning and implementation of all music education career development programs at the Center, with a specific focus on National Symphony Orchestra (NSO) and Washington National Opera (WNO) programs. Working closely with the Director of Music Education, the Manager serves as a direct point of contact for NSO and WNO staff, musicians, and school & community partners. In addition to planning and implementation, the Manager also provides logistical support in terms of scheduling, budgeting, contracting, and management of interns, volunteers, and seasonal staff. Key Responsibilities Assumes primary responsibility for implementing day-to-day work of the NSO Youth Fellowship Program and Summer Music Institute. These responsibilities includes planning programming and managing all faculty and student communications, auditions, marketing, website updating, scheduling, and logistics for the NSO Youth Fellowship Program and Summer Music Institute and providing onsite supervison; managing all information needed for programs to function; and preparing all necessary paperwork and documentation. Assumes primary responsibility for implementing day-to-day work of the WNO Opera Institute. These responsibilities include planning programming and managing all faculty and student communications, auditions, marketing, website updating, scheduling, and logistics for the Opera Institute and providing onsite supervision. Coordinates basic administrative tasks such as maintaining financial records, preparing POs, depositing checks, communicating with Finance and individuals to handle payment problems; preparing contracts, travel and meeting arrangements, mailings, production requests; compiling all year-end reports for all Music Education Career Development related projects, updating program webpages, preparing demographic statistics, updating all program histories. Creates online evaluations for Music Education Career Development programs and documents the results, in consultation with the Research and Evaluation team. Serves as liaison with other Kennedy Center departments (Advertising, Box Office, Development, Finance, Government Liaison, Group Sales, Theater Operations, Marketing and Public Relations), as well as Restaurant Associates and NSO Volunteer Council members regarding the various Music Education Program needs. Assists with Washington Musical Pathways Initiative student activities and facilities scheduling, and participates as an active member of the WMPI Task Force. Other duties as assigned. Key Qualifications Undergraduate degree in music (preferred) or extensive music knowledge with knowledge of diverse repertoire or repertory Minimum of 3 years’ experience in previous position in arts administration Experience managing orchestral or vocal music training programs for youth Self-motivated individual who works well at juggling several projects concurrently Program evaluation experience Writing and editing skills necessary to compose and/or edit public correspondence and written reports Good communication and human relations skills in dealing with people in person and by telephone Organized and can anticipate what needs to be done well ahead of time, allowing time to effectively carry-out all projects Able to work independently and prioritize work Experience with Word, Excel & PowerPoint, skills necessary for accurate demographic analyses, preparing reports, keeping financial records Must be able to work more than a 40-hour work week as needed in order to keep all programs running effectively; occasional evening and weekend work during the course of each season; be willing to incur many hours of overtime work during Summer Music Institute and Opera Institute each summer. Must be willing to move materials from one place to another (can use a cart) and move between Education offices and Concert Hall backstage area, and the REACH classroom and studio spaces. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description In consultation with the Director of Music Education, this position supports the planning and implementation of all music education career development programs at the Center, with a specific focus on National Symphony Orchestra (NSO) and Washington National Opera (WNO) programs. Working closely with the Director of Music Education, the Manager serves as a direct point of contact for NSO and WNO staff, musicians, and school & community partners. In addition to planning and implementation, the Manager also provides logistical support in terms of scheduling, budgeting, contracting, and management of interns, volunteers, and seasonal staff. Key Responsibilities Assumes primary responsibility for implementing day-to-day work of the NSO Youth Fellowship Program and Summer Music Institute. These responsibilities includes planning programming and managing all faculty and student communications, auditions, marketing, website updating, scheduling, and logistics for the NSO Youth Fellowship Program and Summer Music Institute and providing onsite supervison; managing all information needed for programs to function; and preparing all necessary paperwork and documentation. Assumes primary responsibility for implementing day-to-day work of the WNO Opera Institute. These responsibilities include planning programming and managing all faculty and student communications, auditions, marketing, website updating, scheduling, and logistics for the Opera Institute and providing onsite supervision. Coordinates basic administrative tasks such as maintaining financial records, preparing POs, depositing checks, communicating with Finance and individuals to handle payment problems; preparing contracts, travel and meeting arrangements, mailings, production requests; compiling all year-end reports for all Music Education Career Development related projects, updating program webpages, preparing demographic statistics, updating all program histories. Creates online evaluations for Music Education Career Development programs and documents the results, in consultation with the Research and Evaluation team. Serves as liaison with other Kennedy Center departments (Advertising, Box Office, Development, Finance, Government Liaison, Group Sales, Theater Operations, Marketing and Public Relations), as well as Restaurant Associates and NSO Volunteer Council members regarding the various Music Education Program needs. Assists with Washington Musical Pathways Initiative student activities and facilities scheduling, and participates as an active member of the WMPI Task Force. Other duties as assigned. Key Qualifications Undergraduate degree in music (preferred) or extensive music knowledge with knowledge of diverse repertoire or repertory Minimum of 3 years’ experience in previous position in arts administration Experience managing orchestral or vocal music training programs for youth Self-motivated individual who works well at juggling several projects concurrently Program evaluation experience Writing and editing skills necessary to compose and/or edit public correspondence and written reports Good communication and human relations skills in dealing with people in person and by telephone Organized and can anticipate what needs to be done well ahead of time, allowing time to effectively carry-out all projects Able to work independently and prioritize work Experience with Word, Excel & PowerPoint, skills necessary for accurate demographic analyses, preparing reports, keeping financial records Must be able to work more than a 40-hour work week as needed in order to keep all programs running effectively; occasional evening and weekend work during the course of each season; be willing to incur many hours of overtime work during Summer Music Institute and Opera Institute each summer. Must be willing to move materials from one place to another (can use a cart) and move between Education offices and Concert Hall backstage area, and the REACH classroom and studio spaces. Candidate must be local or willing to relocate to the DMV area.
Brentwood School inspires every student to: Think critically and creatively. Act ethically. Shape a future with meaning.
BRENTWOOD SCHOOL Bookstore Manager
Brentwood School, a vibrant and diverse K-12 independent school, is looking for a full time Bookstore Manager. This is a 12- month position and the Bookstore Manager is responsible for the overall efficient and effective operations of the Brentwood School Bookstore.
Responsibilities
Education Materials
o Communicate with Department Chairs and Middle School faculty regarding the curriculum and instruction materials required for each school year
o Order books and/or digital products that are necessary for the upcoming school year as requested by faculty
o Contact and connect with publication companies
o Purchase digital licenses to work with the students’ online-access licenses
o Order specialized materials for certain subjects such as Art, Film, Photography and Stained Glass
o Preparation of student print materials for pick-up
o Purchase books for Summer School as requested
o Purchase and distribute the chosen summer reading book for all faculty and staff
Athletic Department Sports Clothing
o Assist the Athletic department to create community and school pride with the purchase of promotional clothing highlighting each sport
o Work with the Athletic department on the ordering of all athletic team uniforms including Cheer, Drill and Poms clothing and ensure proper student billing
o Coordinate and order letterman jackets on an annual basis
Data Entry
o Create purchase orders in Retail Management Hero (“RMH”), the Bookstore’s computer program
o Enter relevant new student information into RMH each year
o Enter all invoices into RMH to update inventory
o Work closely with the Business Office to ensure proper student billing for all Bookstore purchases
Monthly/Quarterly Reporting
o Produce all the required reporting needed by the Business Office to ensure proper student billing, monthly credit card reconciliations, and sales tax reporting
Eagle Cards
o Print and distribute Eagle Cards for grades 6- 12 Grade prior to the start of the school year and replacement cards as needed during the school year
Other Duties
o Other duties as assigned by the Chief Financial Officer or the Senior Administrative Team
Qualifications
Minimum High School Diploma or GED; Bachelor’s degree in a related field preferred
Three (3) years of experience directly related to the duties and responsibilities
Preferred knowledge of database administration and customer service
Experience working in a Business Office setting in an educational environment preferred
Strong retail, marketing, financial, and analytical skills
Strong communication skills, both written and verbal; capable of drafting and editing correspondence and written materials
Highly professional manner that conveys integrity, patience, and warmth while providing the highest level of customer service
Strong interpersonal skills that lead to the cultivation of relationships with parents and colleagues
Strong collaboration and cross-cultural competency
Highly organized with an ability to multitask and prioritize work
Committed to working in a collaborative, team-oriented environment
Proficient in Excel and Word
Ability to learn and adapt to new software systems
Ability to think creatively with the motivation to enhance the Bookstore operations
Participate and initiate opportunities that demonstrate one's growth, knowledge, and skills
Engage in professional and personal development and commit to growth in the areas of diversity, equity and inclusion
A sense of humor, warmth of personality, and energy
Flexibility
While being vaccinated for COVID-19 is not required, it is strongly recommended.
COMPENSATION: Brentwood School's employment requirements vary, from positions requiring no experience to those needing 20+ years of expert experience. Our salary range includes all levels of experience, from $75,000 - $95,000. Salaries are determined based on years of experience, education, full- or part-time status, the category of the role, and the number of months of worked per school year. Salary ranges do not include benefits, i.e. 403b retirement matching, paid lunch time, free breakfast and lunch, free parking, subsidy toward medical, dental, vision, life/AD&D plans, and generous time off. The pay range is an estimate and is not guaranteed. If hired, your actual base salary will be determined by your education, experience, and category.
Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com. Please submit a letter of interest and a resume to the contact person listed below. In your letter, highlight your education and experience including your work in diversity, equity, and inclusion.
Name: Susanne McNeil Eng
Title: Chief Financial Officer
Email: smcneileng@bwscampus.com
Full Time
Brentwood School inspires every student to: Think critically and creatively. Act ethically. Shape a future with meaning.
BRENTWOOD SCHOOL Bookstore Manager
Brentwood School, a vibrant and diverse K-12 independent school, is looking for a full time Bookstore Manager. This is a 12- month position and the Bookstore Manager is responsible for the overall efficient and effective operations of the Brentwood School Bookstore.
Responsibilities
Education Materials
o Communicate with Department Chairs and Middle School faculty regarding the curriculum and instruction materials required for each school year
o Order books and/or digital products that are necessary for the upcoming school year as requested by faculty
o Contact and connect with publication companies
o Purchase digital licenses to work with the students’ online-access licenses
o Order specialized materials for certain subjects such as Art, Film, Photography and Stained Glass
o Preparation of student print materials for pick-up
o Purchase books for Summer School as requested
o Purchase and distribute the chosen summer reading book for all faculty and staff
Athletic Department Sports Clothing
o Assist the Athletic department to create community and school pride with the purchase of promotional clothing highlighting each sport
o Work with the Athletic department on the ordering of all athletic team uniforms including Cheer, Drill and Poms clothing and ensure proper student billing
o Coordinate and order letterman jackets on an annual basis
Data Entry
o Create purchase orders in Retail Management Hero (“RMH”), the Bookstore’s computer program
o Enter relevant new student information into RMH each year
o Enter all invoices into RMH to update inventory
o Work closely with the Business Office to ensure proper student billing for all Bookstore purchases
Monthly/Quarterly Reporting
o Produce all the required reporting needed by the Business Office to ensure proper student billing, monthly credit card reconciliations, and sales tax reporting
Eagle Cards
o Print and distribute Eagle Cards for grades 6- 12 Grade prior to the start of the school year and replacement cards as needed during the school year
Other Duties
o Other duties as assigned by the Chief Financial Officer or the Senior Administrative Team
Qualifications
Minimum High School Diploma or GED; Bachelor’s degree in a related field preferred
Three (3) years of experience directly related to the duties and responsibilities
Preferred knowledge of database administration and customer service
Experience working in a Business Office setting in an educational environment preferred
Strong retail, marketing, financial, and analytical skills
Strong communication skills, both written and verbal; capable of drafting and editing correspondence and written materials
Highly professional manner that conveys integrity, patience, and warmth while providing the highest level of customer service
Strong interpersonal skills that lead to the cultivation of relationships with parents and colleagues
Strong collaboration and cross-cultural competency
Highly organized with an ability to multitask and prioritize work
Committed to working in a collaborative, team-oriented environment
Proficient in Excel and Word
Ability to learn and adapt to new software systems
Ability to think creatively with the motivation to enhance the Bookstore operations
Participate and initiate opportunities that demonstrate one's growth, knowledge, and skills
Engage in professional and personal development and commit to growth in the areas of diversity, equity and inclusion
A sense of humor, warmth of personality, and energy
Flexibility
While being vaccinated for COVID-19 is not required, it is strongly recommended.
COMPENSATION: Brentwood School's employment requirements vary, from positions requiring no experience to those needing 20+ years of expert experience. Our salary range includes all levels of experience, from $75,000 - $95,000. Salaries are determined based on years of experience, education, full- or part-time status, the category of the role, and the number of months of worked per school year. Salary ranges do not include benefits, i.e. 403b retirement matching, paid lunch time, free breakfast and lunch, free parking, subsidy toward medical, dental, vision, life/AD&D plans, and generous time off. The pay range is an estimate and is not guaranteed. If hired, your actual base salary will be determined by your education, experience, and category.
Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com. Please submit a letter of interest and a resume to the contact person listed below. In your letter, highlight your education and experience including your work in diversity, equity, and inclusion.
Name: Susanne McNeil Eng
Title: Chief Financial Officer
Email: smcneileng@bwscampus.com
Mind Share Partners (MSP) is a national nonprofit that is changing the culture of workplace mental health so that both employees and organizations can thrive. It does this for two reasons: to normalize what it looks like to have a mental health challenge at work--which is everyone at some point in their lives--and to address the workplace factors that can cause poor mental health for all employees/workers. MSP believes that if workplaces commit to reducing stigma, supporting their employees with mental health challenges, and addressing related workplace factors, they can drastically improve individual lives, company cultures, and workplace productivity.
MSP has been at the start of a growing movement to support mentally healthy workplaces and is poised to grow its impact with offerings that meet the increasingly complex needs of employers with customized workplace training, strategic advising, and implementation as well as its advocacy work. Over 50% of MSP’s revenue is from client services earned income, with the remainder from a range of philanthropic sources. As one of the only nonprofits exclusively focused on workplace mental health in an increasingly competitive space, MSP brings a unique mission and value proposition to this important work as both a trusted service provider and a movement builder. In close concert with the Board of Directors and the team, the CEO will guide the development of a newly refreshed vision to drive revenue growth and increased impact.
The next CEO will be an authentic storyteller, entrepreneurial visionary, exceptional fundraiser, and sales strategist who will drive the co-creation of MSP’s next iteration of a vision and strategic plan. They will demonstrate the ability to set clear priorities and goals, formulate and execute new revenue generation strategies, and stay agile to pivot in response to external conditions and impact data. The CEO will bring a nuanced, asset-based understanding of mental health as a spectrum, including an understanding of the intersectionality with DEIBJ concepts and the experiences of people with marginalized identities. They will be able to speak personally and openly about their own mental health experience and inspire others to support the organization and the movement. They will bring exceptional communications skills, sales and fundraising expertise, team management and leadership, and an entrepreneurial mindset to the work of elevating MSP’s mission and nurturing connectivity and culture among the team and stakeholders.
HISTORY AND VALUES
Mind Share Partners grew out of the idea that both employees and organizations should and could thrive in working relationships. Founder Kelly Greenwood knew that mental health is integral to the future of work as well as to diversity, equity, and inclusion. Old systems, practices, and styles that were negatively impacting employee mental health needed to be reevaluated in an effort to improve the future of work and DEIBJ in our country. Since 2020, workplace mental health has moved from a nice-to-have to a must-have, but few workplaces know how to execute well in this area. The pandemic’s lasting effects, racial reckoning, the political divide, and other factors created an unprecedented awareness of the mental health challenges and has normalized the conversation. MSP seeks to eliminate stigma and create more mentally healthy workplaces. MSP tripled its impact during 2020 and is seeking significant growth this year and beyond.
OPPORTUNITIES AND EXPECTATIONS FOR THE CEO
The CEO will be a seasoned executive leader (10+ years in a senior leadership role) who can passionately and authentically speak to current challenges in workplace mental health, the demands that C-Suite leadership and employees are facing to create and sustain supportive environments, and advocate for practical solutions. In collaboration with the Board and team, the CEO will create a 3–5-year strategic plan to grow and position MSP in an increasingly competitive client services landscape of well-resourced for-profit market players. Essential to success will be: (1) networks and relationships to drive business opportunity in client services and with new major donors, (2) examination and evolution of the client services portfolio to drive growth and maximize earned revenue, and (3) capacity and skill to drive thought leadership, movement building, and communications activities to support strategic growth and impact.
Revenue Generation: Fundraising & Sales The CEO will demonstrate skill in fundraising and resource development, including securing major gifts from high-net-worth individuals, foundation grants, corporate sponsorships, and the like to fuel growth. A core responsibility of the CEO will also be to drive sales and effective market positioning for the client services work. In addition to bringing networks and relationships for potential new work, they will build on a unique mission identity as a nonprofit and support development of new offerings that meet the moment for companies looking for tailored, flexible tools and strategies to measurably improve workplace mental health.
Movement Building The CEO will be an impactful spokesperson who can speak personally to the importance of mentally healthy workplaces across a range of external stakeholders including historically underrepresented communities, cross-sector thought leaders, advocates, and other strategic partners and influencers such as national press/media, nonprofits, companies, and coalitions – to share and build support for MSP’s vision and mission. In close partnership with the marketing and communications team the CEO will support strategic communications and movement building activities including building a social media presence focused on workplace mental health that will engage and grow an audience of followers, bylined articles, and other published contributions.
People Management & Culture Development MSP’s passionate team is the heart of the organization. Throughout the COVID pandemic, racial reckoning, national and global challenges, and internal organizational change, the team has tirelessly pushed to think differently about the changing and increased needs of MSP and its offerings. Aligned with MSP’s mission and vision, the CEO will build and nurture honest, authentic, and accountable relationships. They will embody and actualize an organization-wide commitment to listening to, working with, and learning from internal and external partners. The CEO will be a people-centered leader and strong manager with experience in hiring, coaching, and resourcing managers in a values-driven environment as well as implementing effective performance management practices to facilitate the team’s growth and success.
The CEO will support the development and growth of the team and a healthy organizational culture. Specifically, continued development and measurable progress on DEIBJ integration is critical, such that both MSP’s culture and its programmatic work reflects the organization’s collective understanding of intersectionality and centers the experiences and needs of people with marginalized identities. They will work to foster a culture that values equity, transparency, trust, clear communication, and collaboration across MSP while maintaining a healthy, flexible, and caring culture.
Financial Management & Stewardship In partnership with the senior leadership team, the CEO will lead and nurture a deeply committed team of 14 and bring strong business and financial acumen to manage an operating budget of $2 million and will advance effective business operations. This includes aligning growth with mission, planning for sustainability, and advancing internal policies and practices that reflect the organization’s core values.
Board Relations & Governance The CEO will partner with the Board to ensure transparency and accountability in organizational governance, financial health, and compliance, and identify current and future leadership needs. The CEO will also leverage the experience, relationships, and wisdom of the board to mobilize and motivate champions for the movement.
DESIRED EXPERIENCE AND QUALIFICATIONS
While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:
Personal Connection to Mental Health
A personal mental health story that can be told from the “I-voice”/personal lived experience (rather than from a friend or family perspective) and made broadly relevant and engaging, as well as shared in an authentic and vulnerable way.
Understanding of mental health as a broad spectrum of experiences in a strengths-based frame, both inextricable and intersectional to personal identity and lived experiences. Demonstrated depth of understanding of relevant fields and spaces, such as workplace mental health, human resources, learning and development, and diversity, equity, inclusion, belonging, and justice (DEIBJ).
Revenue Generator
Experience and orientation toward other types of revenue generation. Background in client services, sales, and/or earned income revenue strategies, including market positioning, services business development, and connecting with senior leaders around MSP’s unique value proposition.
Strategic fundraising orientation to effectively nurture, build, and sustain relationships with mission aligned donors as well as experience raising significant investments from public and private sources, including high net worth individuals, companies, corporate sponsorships, and foundations.
Inspiring Thought Leader
Experience with thought leadership, advocacy, and external relations via writing and speaking, building strategic partnerships, and establishing effective messaging and organizational voice.
Powerful communicator in writing, one on one, in small group settings, and with large audiences. Ability to authentically share the mission of MSP that draws in others. A natural brand-builder, connector, and networker to help expand the MSP network and motivate others. Models humility, vulnerability (especially around mental health) and authenticity.
Strategist and Scaler
Entrepreneurial and audacious spirit with demonstrated organizational, financial, and operational management expertise of a similarly sized or larger organization. Experience with scaling organizations is highly desirable.
Proven experience developing strategic plans, operationalizing effective planning processes, and implementing action steps that align programs and resources with mission and values.
Capacity to take multiple pieces of data, identify trends, risks and opportunities and make strategic recommendations for a path forward.
Team Culture Builder
Collaborative and compassionate leadership mindset, an openness to shared leadership with the Board and team, as well as an effective internal management style with both individuals and teams that breaks down silos and fosters mutual learning and cross team collaboration. A record of bringing a holistic lens to leadership regarding race, socioeconomic status, gender, sexuality, religion, nationality, and other identities impacted by equity barriers.
Strong relationship-building skills and a genuine interest in listening to and learning from others. Ability to establish trust, engage partners, as well as act with intentionality and accountability.
Empathy, emotional intelligence, and expertise in change management to guide and further cultivate a values-centered, positive, supportive, and transparent work environment.
The Basics
Ability and willingness to travel as needed for MSP meetings, fundraising events, conferences, and speaking engagements.
Combination of educational, professional, and lived experience aligned with MSP’s mission and values.
This full-time, exempt role can be based anywhere in the United States; MSP has a nationally distributed and fully remote team.
COMPENSATION, BENEFITS, AND LOCATION
MSP seeks to live its vision of a mentally healthy and inclusive workplace and below are just some examples of what that looks like in practice:
PTO (Paid Time Off) : Four weeks of PTO and 12 paid holidays plus an office shutdown the week prior to New Year’s—more importantly, MSP encourages team members to completely sign off from work when they are on vacation and at the end of their workdays.
Flexibility : MSP has always been a nationally distributed team that puts employees first with flexible work practices. Team members connect often and convene in person for two in-person retreats each year and when necessary.
Benefits : MSP has strong medical (including mental health), dental, and vision benefits, life insurance, a 401k with 2% matching, professional development funds, and a stipend to set up a home office.
Culture : The MSP team is made up of good humans who strive for excellence with balance—they recognize the whole person at work.
The location of this role is flexible within the United States as it is a remote position. The salary for this role will be $220,000.
TO APPLY
More information about Mind Share Partners may be found at: www.mindsharepartners.org
This search is being led with support from the national executive search firm NPAG . We invite interested candidates to submit a cover letter that includes: (1) what draws you personally to care about the mission of Mind Share Partners, and (2) a brief outline of your qualifications and relevant professional and lived experiences, along with a resume or CV via NPAG’s website .
Mind Share Partners’ Hiring Values We look at the whole picture : We recognize that neither job descriptions nor people are perfect. If you think you can be successful in this role but don’t meet every listed qualification, we encourage you to apply—we’d love to get to know you and see what you have to offer. We look for “culture adds” not “culture fits.” We want people who push our thinking and who bring a unique perspective to our work.
We seek to build an inclusive team : Mental health is a new frontier of DEIBJ and an intersectional issue that affects groups differently. At Mind Share Partners, we seek to reflect this in our team. We are an equal opportunity employer deeply committed to building an inclusive team with diverse perspectives and experiences from a range of backgrounds and cultures. We actively seek out identities, experiences, and perspectives that we don’t have represented on our team and do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. We strongly encourage people from underrepresented communities within the workplace mental health space to apply.
Full Time
Mind Share Partners (MSP) is a national nonprofit that is changing the culture of workplace mental health so that both employees and organizations can thrive. It does this for two reasons: to normalize what it looks like to have a mental health challenge at work--which is everyone at some point in their lives--and to address the workplace factors that can cause poor mental health for all employees/workers. MSP believes that if workplaces commit to reducing stigma, supporting their employees with mental health challenges, and addressing related workplace factors, they can drastically improve individual lives, company cultures, and workplace productivity.
MSP has been at the start of a growing movement to support mentally healthy workplaces and is poised to grow its impact with offerings that meet the increasingly complex needs of employers with customized workplace training, strategic advising, and implementation as well as its advocacy work. Over 50% of MSP’s revenue is from client services earned income, with the remainder from a range of philanthropic sources. As one of the only nonprofits exclusively focused on workplace mental health in an increasingly competitive space, MSP brings a unique mission and value proposition to this important work as both a trusted service provider and a movement builder. In close concert with the Board of Directors and the team, the CEO will guide the development of a newly refreshed vision to drive revenue growth and increased impact.
The next CEO will be an authentic storyteller, entrepreneurial visionary, exceptional fundraiser, and sales strategist who will drive the co-creation of MSP’s next iteration of a vision and strategic plan. They will demonstrate the ability to set clear priorities and goals, formulate and execute new revenue generation strategies, and stay agile to pivot in response to external conditions and impact data. The CEO will bring a nuanced, asset-based understanding of mental health as a spectrum, including an understanding of the intersectionality with DEIBJ concepts and the experiences of people with marginalized identities. They will be able to speak personally and openly about their own mental health experience and inspire others to support the organization and the movement. They will bring exceptional communications skills, sales and fundraising expertise, team management and leadership, and an entrepreneurial mindset to the work of elevating MSP’s mission and nurturing connectivity and culture among the team and stakeholders.
HISTORY AND VALUES
Mind Share Partners grew out of the idea that both employees and organizations should and could thrive in working relationships. Founder Kelly Greenwood knew that mental health is integral to the future of work as well as to diversity, equity, and inclusion. Old systems, practices, and styles that were negatively impacting employee mental health needed to be reevaluated in an effort to improve the future of work and DEIBJ in our country. Since 2020, workplace mental health has moved from a nice-to-have to a must-have, but few workplaces know how to execute well in this area. The pandemic’s lasting effects, racial reckoning, the political divide, and other factors created an unprecedented awareness of the mental health challenges and has normalized the conversation. MSP seeks to eliminate stigma and create more mentally healthy workplaces. MSP tripled its impact during 2020 and is seeking significant growth this year and beyond.
OPPORTUNITIES AND EXPECTATIONS FOR THE CEO
The CEO will be a seasoned executive leader (10+ years in a senior leadership role) who can passionately and authentically speak to current challenges in workplace mental health, the demands that C-Suite leadership and employees are facing to create and sustain supportive environments, and advocate for practical solutions. In collaboration with the Board and team, the CEO will create a 3–5-year strategic plan to grow and position MSP in an increasingly competitive client services landscape of well-resourced for-profit market players. Essential to success will be: (1) networks and relationships to drive business opportunity in client services and with new major donors, (2) examination and evolution of the client services portfolio to drive growth and maximize earned revenue, and (3) capacity and skill to drive thought leadership, movement building, and communications activities to support strategic growth and impact.
Revenue Generation: Fundraising & Sales The CEO will demonstrate skill in fundraising and resource development, including securing major gifts from high-net-worth individuals, foundation grants, corporate sponsorships, and the like to fuel growth. A core responsibility of the CEO will also be to drive sales and effective market positioning for the client services work. In addition to bringing networks and relationships for potential new work, they will build on a unique mission identity as a nonprofit and support development of new offerings that meet the moment for companies looking for tailored, flexible tools and strategies to measurably improve workplace mental health.
Movement Building The CEO will be an impactful spokesperson who can speak personally to the importance of mentally healthy workplaces across a range of external stakeholders including historically underrepresented communities, cross-sector thought leaders, advocates, and other strategic partners and influencers such as national press/media, nonprofits, companies, and coalitions – to share and build support for MSP’s vision and mission. In close partnership with the marketing and communications team the CEO will support strategic communications and movement building activities including building a social media presence focused on workplace mental health that will engage and grow an audience of followers, bylined articles, and other published contributions.
People Management & Culture Development MSP’s passionate team is the heart of the organization. Throughout the COVID pandemic, racial reckoning, national and global challenges, and internal organizational change, the team has tirelessly pushed to think differently about the changing and increased needs of MSP and its offerings. Aligned with MSP’s mission and vision, the CEO will build and nurture honest, authentic, and accountable relationships. They will embody and actualize an organization-wide commitment to listening to, working with, and learning from internal and external partners. The CEO will be a people-centered leader and strong manager with experience in hiring, coaching, and resourcing managers in a values-driven environment as well as implementing effective performance management practices to facilitate the team’s growth and success.
The CEO will support the development and growth of the team and a healthy organizational culture. Specifically, continued development and measurable progress on DEIBJ integration is critical, such that both MSP’s culture and its programmatic work reflects the organization’s collective understanding of intersectionality and centers the experiences and needs of people with marginalized identities. They will work to foster a culture that values equity, transparency, trust, clear communication, and collaboration across MSP while maintaining a healthy, flexible, and caring culture.
Financial Management & Stewardship In partnership with the senior leadership team, the CEO will lead and nurture a deeply committed team of 14 and bring strong business and financial acumen to manage an operating budget of $2 million and will advance effective business operations. This includes aligning growth with mission, planning for sustainability, and advancing internal policies and practices that reflect the organization’s core values.
Board Relations & Governance The CEO will partner with the Board to ensure transparency and accountability in organizational governance, financial health, and compliance, and identify current and future leadership needs. The CEO will also leverage the experience, relationships, and wisdom of the board to mobilize and motivate champions for the movement.
DESIRED EXPERIENCE AND QUALIFICATIONS
While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:
Personal Connection to Mental Health
A personal mental health story that can be told from the “I-voice”/personal lived experience (rather than from a friend or family perspective) and made broadly relevant and engaging, as well as shared in an authentic and vulnerable way.
Understanding of mental health as a broad spectrum of experiences in a strengths-based frame, both inextricable and intersectional to personal identity and lived experiences. Demonstrated depth of understanding of relevant fields and spaces, such as workplace mental health, human resources, learning and development, and diversity, equity, inclusion, belonging, and justice (DEIBJ).
Revenue Generator
Experience and orientation toward other types of revenue generation. Background in client services, sales, and/or earned income revenue strategies, including market positioning, services business development, and connecting with senior leaders around MSP’s unique value proposition.
Strategic fundraising orientation to effectively nurture, build, and sustain relationships with mission aligned donors as well as experience raising significant investments from public and private sources, including high net worth individuals, companies, corporate sponsorships, and foundations.
Inspiring Thought Leader
Experience with thought leadership, advocacy, and external relations via writing and speaking, building strategic partnerships, and establishing effective messaging and organizational voice.
Powerful communicator in writing, one on one, in small group settings, and with large audiences. Ability to authentically share the mission of MSP that draws in others. A natural brand-builder, connector, and networker to help expand the MSP network and motivate others. Models humility, vulnerability (especially around mental health) and authenticity.
Strategist and Scaler
Entrepreneurial and audacious spirit with demonstrated organizational, financial, and operational management expertise of a similarly sized or larger organization. Experience with scaling organizations is highly desirable.
Proven experience developing strategic plans, operationalizing effective planning processes, and implementing action steps that align programs and resources with mission and values.
Capacity to take multiple pieces of data, identify trends, risks and opportunities and make strategic recommendations for a path forward.
Team Culture Builder
Collaborative and compassionate leadership mindset, an openness to shared leadership with the Board and team, as well as an effective internal management style with both individuals and teams that breaks down silos and fosters mutual learning and cross team collaboration. A record of bringing a holistic lens to leadership regarding race, socioeconomic status, gender, sexuality, religion, nationality, and other identities impacted by equity barriers.
Strong relationship-building skills and a genuine interest in listening to and learning from others. Ability to establish trust, engage partners, as well as act with intentionality and accountability.
Empathy, emotional intelligence, and expertise in change management to guide and further cultivate a values-centered, positive, supportive, and transparent work environment.
The Basics
Ability and willingness to travel as needed for MSP meetings, fundraising events, conferences, and speaking engagements.
Combination of educational, professional, and lived experience aligned with MSP’s mission and values.
This full-time, exempt role can be based anywhere in the United States; MSP has a nationally distributed and fully remote team.
COMPENSATION, BENEFITS, AND LOCATION
MSP seeks to live its vision of a mentally healthy and inclusive workplace and below are just some examples of what that looks like in practice:
PTO (Paid Time Off) : Four weeks of PTO and 12 paid holidays plus an office shutdown the week prior to New Year’s—more importantly, MSP encourages team members to completely sign off from work when they are on vacation and at the end of their workdays.
Flexibility : MSP has always been a nationally distributed team that puts employees first with flexible work practices. Team members connect often and convene in person for two in-person retreats each year and when necessary.
Benefits : MSP has strong medical (including mental health), dental, and vision benefits, life insurance, a 401k with 2% matching, professional development funds, and a stipend to set up a home office.
Culture : The MSP team is made up of good humans who strive for excellence with balance—they recognize the whole person at work.
The location of this role is flexible within the United States as it is a remote position. The salary for this role will be $220,000.
TO APPLY
More information about Mind Share Partners may be found at: www.mindsharepartners.org
This search is being led with support from the national executive search firm NPAG . We invite interested candidates to submit a cover letter that includes: (1) what draws you personally to care about the mission of Mind Share Partners, and (2) a brief outline of your qualifications and relevant professional and lived experiences, along with a resume or CV via NPAG’s website .
Mind Share Partners’ Hiring Values We look at the whole picture : We recognize that neither job descriptions nor people are perfect. If you think you can be successful in this role but don’t meet every listed qualification, we encourage you to apply—we’d love to get to know you and see what you have to offer. We look for “culture adds” not “culture fits.” We want people who push our thinking and who bring a unique perspective to our work.
We seek to build an inclusive team : Mental health is a new frontier of DEIBJ and an intersectional issue that affects groups differently. At Mind Share Partners, we seek to reflect this in our team. We are an equal opportunity employer deeply committed to building an inclusive team with diverse perspectives and experiences from a range of backgrounds and cultures. We actively seek out identities, experiences, and perspectives that we don’t have represented on our team and do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. We strongly encourage people from underrepresented communities within the workplace mental health space to apply.
Cascade PBS is a non-profit public media organization. This position will drive new revenue for creative agency services supporting companies and nonprofits in the Pacific Northwest. Help clients solve marketing and communication challenges with video production, animation, editing, writing, brand consulting and more!
The revenue from the creative agency contributes to the operations and programming of Cascade PBS, a community-supported, locally-owned public media organization serving the Cascade region with PBS national programming, original local TV series, independent investigative journalism and a diverse range of community events.
Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
Salary: $42,000 base plus competitive commission structure ($42,000 - $100,000)
Location: Seattle - Must live in WA State, hybrid schedule available
Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:
11 paid holidays
1 personal holiday
4 weeks of Paid Time Off (PTO) to start
Half-day Fridays during Summer
Company-matched 401(k) Retirement Plan that is fully-vested immediately
Employee Assistance Program (EAP)
Employer-paid Orca Pass
Medical
Dental
Vision
KEY RESPONSIBILITIES/DUTIES
Initiate, cultivate, and secure creative agency partnerships with companies and nonprofits through outside sales tactics.
Develop comprehensive knowledge of creative products, packaging and pricing.
Craft compelling sales message and sales materials in partnership with the Director of Sponsorship and Chief Creative Officer.
Plan and conduct sales presentations.
Negotiate and finalize contracts.
Secure clients and meet or exceed revenue goals.
Manage and grow ongoing client relationships.
Maintain up-to-date account and prospect information, including contact management information and affidavits.
Work with producers, editors, writers, animators and other creative team members to ensure client satisfaction.
Coordinate payment schedules with Accounts Receivable.
Plan and conduct team sales calls including staff from Creative Works, Sponsorship and other departments as needed.
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
REQUIRED SKILLS/ABILITIES
Excellent presentation skills and proven track record of sales success required
Must be comfortable with cold calls
Ability to multi-task, troubleshoot and deal with deadlines required
A working knowledge of audience research, contact management and traffic systems preferred
Working knowledge of MS Office (Word, Excel, and Outlook)
EDUCATION AND EXPERIENCE
Three years’ creative agency or business-to-business sales experience required
Familiarity with creative agency sales preferred
Experience in outside sales required
Established clients and/or contact list preferred
PHYSICAL REQUIREMENTS
Ability to view data on a computer screen for long periods of time
Ability to type on a keyboard for long periods of time
Ability to sit or stand for extended periods
Must have a valid driver’s license or reliable means of transportation to meet requirements of the job
Ability to work some evenings and weekends
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@kcts9.org .
Full Time
Cascade PBS is a non-profit public media organization. This position will drive new revenue for creative agency services supporting companies and nonprofits in the Pacific Northwest. Help clients solve marketing and communication challenges with video production, animation, editing, writing, brand consulting and more!
The revenue from the creative agency contributes to the operations and programming of Cascade PBS, a community-supported, locally-owned public media organization serving the Cascade region with PBS national programming, original local TV series, independent investigative journalism and a diverse range of community events.
Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
Salary: $42,000 base plus competitive commission structure ($42,000 - $100,000)
Location: Seattle - Must live in WA State, hybrid schedule available
Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:
11 paid holidays
1 personal holiday
4 weeks of Paid Time Off (PTO) to start
Half-day Fridays during Summer
Company-matched 401(k) Retirement Plan that is fully-vested immediately
Employee Assistance Program (EAP)
Employer-paid Orca Pass
Medical
Dental
Vision
KEY RESPONSIBILITIES/DUTIES
Initiate, cultivate, and secure creative agency partnerships with companies and nonprofits through outside sales tactics.
Develop comprehensive knowledge of creative products, packaging and pricing.
Craft compelling sales message and sales materials in partnership with the Director of Sponsorship and Chief Creative Officer.
Plan and conduct sales presentations.
Negotiate and finalize contracts.
Secure clients and meet or exceed revenue goals.
Manage and grow ongoing client relationships.
Maintain up-to-date account and prospect information, including contact management information and affidavits.
Work with producers, editors, writers, animators and other creative team members to ensure client satisfaction.
Coordinate payment schedules with Accounts Receivable.
Plan and conduct team sales calls including staff from Creative Works, Sponsorship and other departments as needed.
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
REQUIRED SKILLS/ABILITIES
Excellent presentation skills and proven track record of sales success required
Must be comfortable with cold calls
Ability to multi-task, troubleshoot and deal with deadlines required
A working knowledge of audience research, contact management and traffic systems preferred
Working knowledge of MS Office (Word, Excel, and Outlook)
EDUCATION AND EXPERIENCE
Three years’ creative agency or business-to-business sales experience required
Familiarity with creative agency sales preferred
Experience in outside sales required
Established clients and/or contact list preferred
PHYSICAL REQUIREMENTS
Ability to view data on a computer screen for long periods of time
Ability to type on a keyboard for long periods of time
Ability to sit or stand for extended periods
Must have a valid driver’s license or reliable means of transportation to meet requirements of the job
Ability to work some evenings and weekends
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@kcts9.org .
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center for the Performing Arts strives to deliver efficient and effective technology solutions across a wide range of disciplines and departments. Our success is largely dependent on the stellar ability of the program and project management team. We’re currently searching for an experienced Senior Program Director, (SPD) Technology to join our team. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. This position requires hands-on experience in all aspects of program and project management and software architecture. The SPD must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP. The SPD will also play a key role in managing several vendor relationships. Key Responsibilities Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances Partner with IT and non-IT business sponsors to define success metrics and criteria Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Kennedy Center’s operational and mission objectives Manage user expectations with respect to the finished product; provide projects oversight Create and communicate project status, team and stakeholder meeting agendas, and other communication as required Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs Prioritize IT initiatives across functional work areas for effective resource planning Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports. Assess and resolve all high priority project risks as they are encountered Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts Works in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors Organizes and guides project operations through Agile methodologies; defines roles and responsibilities for users and stakeholders Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects Mentor project team and stakeholders on project management process and requirements Assist the Technology, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals, and project scoping Key Qualifications Bachelor’s degree (or equivalent) preferably in IT, Project Management, or a business-related field. At least 10 years of experience in IT program and project management. 10+ years’ experience with Agile project management delivery. PMP certification, business analyst background, highly desired. End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS (UKG), ERP (Sage Intacct) systems Experience working within a highly complex organization as a project or program manager and enterprise IT environments Outstanding knowledge of change management principles Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience Proficiency in Microsoft Office and working knowledge of related financial systems
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center for the Performing Arts strives to deliver efficient and effective technology solutions across a wide range of disciplines and departments. Our success is largely dependent on the stellar ability of the program and project management team. We’re currently searching for an experienced Senior Program Director, (SPD) Technology to join our team. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. This position requires hands-on experience in all aspects of program and project management and software architecture. The SPD must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP. The SPD will also play a key role in managing several vendor relationships. Key Responsibilities Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances Partner with IT and non-IT business sponsors to define success metrics and criteria Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Kennedy Center’s operational and mission objectives Manage user expectations with respect to the finished product; provide projects oversight Create and communicate project status, team and stakeholder meeting agendas, and other communication as required Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs Prioritize IT initiatives across functional work areas for effective resource planning Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports. Assess and resolve all high priority project risks as they are encountered Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts Works in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors Organizes and guides project operations through Agile methodologies; defines roles and responsibilities for users and stakeholders Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects Mentor project team and stakeholders on project management process and requirements Assist the Technology, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals, and project scoping Key Qualifications Bachelor’s degree (or equivalent) preferably in IT, Project Management, or a business-related field. At least 10 years of experience in IT program and project management. 10+ years’ experience with Agile project management delivery. PMP certification, business analyst background, highly desired. End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS (UKG), ERP (Sage Intacct) systems Experience working within a highly complex organization as a project or program manager and enterprise IT environments Outstanding knowledge of change management principles Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience Proficiency in Microsoft Office and working knowledge of related financial systems
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
University of Illinois - Urbana-Champaign
Urbana, IL, USA
Communications Director - Krannert Center for the Performing Arts
Krannert Center for the Performing Arts is accepting applications for a Communications Director. Krannert Center is looking for an organized and collaborative communicator to lead a team of diversely skilled communications professionals in creating, implementing, and evaluating communications strategies and plans. The Communications Director manages the Communications team's workflow, fostering and empowering a collaborative work environment, positive team dynamic, efficient work processes, and creative, effective problem-solving in order to deepen and increase engagement with Krannert Center and the Performing Arts at Illinois.
Diversity, equity, inclusion, and accessibility are core values of the University of Illinois and Krannert Center for the Performing Arts. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. We believe every member on our team enriches our efforts to fulfill our goals by demonstrating the broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions.
Duties and Responsibilities-
Communications Leadership
• Working with Krannert Center's Communications team and other stakeholders, collaboratively and proactively brainstorm, develop, coordinate, implement, and evaluate integrated online/offline external communications strategies and plans that support business goals for Krannert Center and the performance related areas of Illinois Theatre, Lyric Theatre mailto:@ Illinois, and Dance at Illinois.
◦ Oversee and contribute to the Communications team's areas of responsibility, which include direct communications (digital and print), on-site environmental design and communications, paid advertising (digital, print, radio, TV, outdoor, other), publicity and media relations, social media, website content, photography, videography, performance program booklets, and other aspects of the student, customer, and employee journey. ◦ Lead the Communications team in collaboratively identifying and pursuing strategic promotional and paid advertisement opportunities. ◦ Provide creative briefs when appropriate. ◦ Keep clients up-to-date on the progress of their communications projects. ◦ Oversee the ongoing development and enhancement of the Center's website, developing and maintaining a roadmap for the Center's web initiatives, based on input from relevant stakeholders and working in collaboration with a partner web development company. ◦ Working with the Ticket Services Director, manage the relationship between the Center's website and its ticketing software, identifying and pursuing opportunities for enhanced communications and increased ticket sales. ◦ Oversee the management and enhancement of photography and videography resources.
• Build and maintain Krannert Center's brand through communications work.
• Develop and implement standards to measure the success of communications work in order to make wise decisions about opportunities and the use of resources. Seek, research, and collaboratively implement best practices in external and internal communications.
• Lead the communications team's budget management process.
• Build relationships with staff, students, and faculty involved with Krannert Center and the Performing Arts at Illinois and stay well informed about the Center's creative processes and performances.
• Stay informed about campus life, campus policies and procedures, and community life in order to create current, relevant, and responsive communications.
• Maintain knowledge of Krannert Center's diversity, equity, inclusion, and accessibility (DEIA) efforts and actively apply DEIA principles to the work.
• Across Krannert Center communications, ensure visual unity and consistency in messaging along with adherence to Krannert Center, College of Fine and Applied Arts, and University of Illinois writing and identity standards.
• Lead management and maintenance of Krannert Center's physical and digital communications archives.
• Contribute to crisis communications planning and management, both external and internal.
Staff Management
• Supervise, guide, and empower the members of the Communications team: Assistant Communications Director, Program and Web Editor, Art Director, and freelance partners. This work includes but is not limited to,
◦ Assign projects and ensure deadlines are met, projects are routed to appropriate stakeholders, work is completed in a satisfactory manner, and solutions stay within budget. ◦ Identify crossover between projects to streamline work processes as well as create opportunities for collaboration. ◦ As appropriate, use technology to increase the efficiency and effectiveness of Krannert Center's communications work and collaborations. ◦ Facilitate resource-gathering for the team; provide coaching, mentoring, and performance evaluation as appropriate. ◦ Facilitate learning experiences as part of the team's work to stay up to date in the industry. ◦ Determine need for and budget available for freelance specialists to complete necessary work; areas could include but are not limited to graphic design, photography, and videography.
Other Collaborative, Administrative, and Committee work
• As appropriate, participate in various committees and initiatives at Krannert Center, in the College of Fine and Applied Arts, and at the campus level.
• Perform other related duties as assigned.
Work requires some evening and weekend shifts at Krannert Center events.
Position Qualifications-
Required
• Bachelor's degree in marketing, business administration, communications, public relations, or a closely related field.
• Three (3) years (36 months)of professional work experience in marketing, public relations, communications, brand management, or a related professional area.
• Demonstrated supervisory experience.
Preferred
• Master's degree
• Experience working or volunteering directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience with communications analytics, market research, competitive analysis, content management systems, and graphic design production (digital and print).
• Experience with collaborative software such as Microsoft Teams, project management software, and proofing management programs.
Successful candidates will have the following-
• Commitment to diversity, equity, inclusion, and accessibility efforts at Krannert Center.
• Must possess and be able to put into action a passion for connecting people with arts experiences.
• Excellent collaboration, planning, organizational, time management, public relations, and verbal and written communication skills.
• Ability to develop, coordinate, and manage team-based projects across a complex organization, usually in a deadline-based context.
• Good independent judgment; ability to creatively resolve issues as they arise, adjust priorities as needed, and thrive in a fast paced environment.
• Ability to work professionally, flexibly, respectfully, and effectively with colleagues and the public, with sensitivity to the diverse perspectives of stakeholders.
• Understanding of the principles of effective written communication and graphic design.
• Ability to find and implement technology to improve working conditions, efficiency, and effectiveness.
• Ability to solve communications, work flow, and managerial issues imaginatively and create support for those solutions.
• Ability to use analytical and organizational skills to both perform day-to-day operations and to be proactive concerning larger picture issues and trends.
• Knowledge, experience, and/or skills in an artistic discipline. Appointment Information
This is a 100% full-time Civil Service 5004 - Marketing Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Salary is commensurate with experience and qualifications. Immigration sponsorship is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx. Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on January 5, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting and upload a cover letter, resume and contact information for three professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jennifer Steiling at mailto:steiling@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit https://go.uillinois.edu/noticesandposters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations https://illinois-accommodate.symplicity.com/public_accommodation/, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing mailto:accessibility@illinois.edu.
Requisition ID: 1021680 Job Category: Administrative
To apply, visit .
Requisition ID: 1021680 Job Category: Administrative
To apply, visit https://apptrkr.com/4856431
Full Time
Communications Director - Krannert Center for the Performing Arts
Krannert Center for the Performing Arts is accepting applications for a Communications Director. Krannert Center is looking for an organized and collaborative communicator to lead a team of diversely skilled communications professionals in creating, implementing, and evaluating communications strategies and plans. The Communications Director manages the Communications team's workflow, fostering and empowering a collaborative work environment, positive team dynamic, efficient work processes, and creative, effective problem-solving in order to deepen and increase engagement with Krannert Center and the Performing Arts at Illinois.
Diversity, equity, inclusion, and accessibility are core values of the University of Illinois and Krannert Center for the Performing Arts. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. We believe every member on our team enriches our efforts to fulfill our goals by demonstrating the broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions.
Duties and Responsibilities-
Communications Leadership
• Working with Krannert Center's Communications team and other stakeholders, collaboratively and proactively brainstorm, develop, coordinate, implement, and evaluate integrated online/offline external communications strategies and plans that support business goals for Krannert Center and the performance related areas of Illinois Theatre, Lyric Theatre mailto:@ Illinois, and Dance at Illinois.
◦ Oversee and contribute to the Communications team's areas of responsibility, which include direct communications (digital and print), on-site environmental design and communications, paid advertising (digital, print, radio, TV, outdoor, other), publicity and media relations, social media, website content, photography, videography, performance program booklets, and other aspects of the student, customer, and employee journey. ◦ Lead the Communications team in collaboratively identifying and pursuing strategic promotional and paid advertisement opportunities. ◦ Provide creative briefs when appropriate. ◦ Keep clients up-to-date on the progress of their communications projects. ◦ Oversee the ongoing development and enhancement of the Center's website, developing and maintaining a roadmap for the Center's web initiatives, based on input from relevant stakeholders and working in collaboration with a partner web development company. ◦ Working with the Ticket Services Director, manage the relationship between the Center's website and its ticketing software, identifying and pursuing opportunities for enhanced communications and increased ticket sales. ◦ Oversee the management and enhancement of photography and videography resources.
• Build and maintain Krannert Center's brand through communications work.
• Develop and implement standards to measure the success of communications work in order to make wise decisions about opportunities and the use of resources. Seek, research, and collaboratively implement best practices in external and internal communications.
• Lead the communications team's budget management process.
• Build relationships with staff, students, and faculty involved with Krannert Center and the Performing Arts at Illinois and stay well informed about the Center's creative processes and performances.
• Stay informed about campus life, campus policies and procedures, and community life in order to create current, relevant, and responsive communications.
• Maintain knowledge of Krannert Center's diversity, equity, inclusion, and accessibility (DEIA) efforts and actively apply DEIA principles to the work.
• Across Krannert Center communications, ensure visual unity and consistency in messaging along with adherence to Krannert Center, College of Fine and Applied Arts, and University of Illinois writing and identity standards.
• Lead management and maintenance of Krannert Center's physical and digital communications archives.
• Contribute to crisis communications planning and management, both external and internal.
Staff Management
• Supervise, guide, and empower the members of the Communications team: Assistant Communications Director, Program and Web Editor, Art Director, and freelance partners. This work includes but is not limited to,
◦ Assign projects and ensure deadlines are met, projects are routed to appropriate stakeholders, work is completed in a satisfactory manner, and solutions stay within budget. ◦ Identify crossover between projects to streamline work processes as well as create opportunities for collaboration. ◦ As appropriate, use technology to increase the efficiency and effectiveness of Krannert Center's communications work and collaborations. ◦ Facilitate resource-gathering for the team; provide coaching, mentoring, and performance evaluation as appropriate. ◦ Facilitate learning experiences as part of the team's work to stay up to date in the industry. ◦ Determine need for and budget available for freelance specialists to complete necessary work; areas could include but are not limited to graphic design, photography, and videography.
Other Collaborative, Administrative, and Committee work
• As appropriate, participate in various committees and initiatives at Krannert Center, in the College of Fine and Applied Arts, and at the campus level.
• Perform other related duties as assigned.
Work requires some evening and weekend shifts at Krannert Center events.
Position Qualifications-
Required
• Bachelor's degree in marketing, business administration, communications, public relations, or a closely related field.
• Three (3) years (36 months)of professional work experience in marketing, public relations, communications, brand management, or a related professional area.
• Demonstrated supervisory experience.
Preferred
• Master's degree
• Experience working or volunteering directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience with communications analytics, market research, competitive analysis, content management systems, and graphic design production (digital and print).
• Experience with collaborative software such as Microsoft Teams, project management software, and proofing management programs.
Successful candidates will have the following-
• Commitment to diversity, equity, inclusion, and accessibility efforts at Krannert Center.
• Must possess and be able to put into action a passion for connecting people with arts experiences.
• Excellent collaboration, planning, organizational, time management, public relations, and verbal and written communication skills.
• Ability to develop, coordinate, and manage team-based projects across a complex organization, usually in a deadline-based context.
• Good independent judgment; ability to creatively resolve issues as they arise, adjust priorities as needed, and thrive in a fast paced environment.
• Ability to work professionally, flexibly, respectfully, and effectively with colleagues and the public, with sensitivity to the diverse perspectives of stakeholders.
• Understanding of the principles of effective written communication and graphic design.
• Ability to find and implement technology to improve working conditions, efficiency, and effectiveness.
• Ability to solve communications, work flow, and managerial issues imaginatively and create support for those solutions.
• Ability to use analytical and organizational skills to both perform day-to-day operations and to be proactive concerning larger picture issues and trends.
• Knowledge, experience, and/or skills in an artistic discipline. Appointment Information
This is a 100% full-time Civil Service 5004 - Marketing Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Salary is commensurate with experience and qualifications. Immigration sponsorship is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx. Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on January 5, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting and upload a cover letter, resume and contact information for three professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jennifer Steiling at mailto:steiling@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit https://go.uillinois.edu/noticesandposters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations https://illinois-accommodate.symplicity.com/public_accommodation/, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing mailto:accessibility@illinois.edu.
Requisition ID: 1021680 Job Category: Administrative
To apply, visit .
Requisition ID: 1021680 Job Category: Administrative
To apply, visit https://apptrkr.com/4856431
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Director, Enterprise Systems leads a high-performing team of technology professionals and stakeholders to create and implement a technical strategy and provide business value by delivering superior IT solutions for The Kennedy Center for the Performing Arts. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. The SD, ES plays a key leadership role in the research and development of new technologies and pushes for innovation and creativity to drive productivity. This position requires exceptional communication and technical design skills to drive innovation. Systems integration and leadership experience is necessary to ensure that applications are integrated across the Kennedy Center ecosystem. This position requires hands-on experience in all aspects of application management and software architecture. The SD, ES must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP and experience with Tessitura, UKG, and Lawson is a definite plus. The SD, ES will also play a key role in managing several vendor relationships. Key Responsibilities Define, develop, and manage IT systems team members to provide high quality application solutions. Ensure Systems team is structured to effectively deliver value via high quality solutions. Continuously evaluate staff and create a go forward organizational strategy. Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of The Kennedy Center’s operational and mission objectives. Manage user expectations with respect to the finished product; provide projects oversight. Prioritize IT systems initiatives across functional work areas for effective resource planning. Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs. Evaluate installed software solutions and identify areas to improve standards, simplify, enhance functionality and/or transition to solutions to improve supportability. Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances. Motivate, lead and develop a team of diverse individuals with a variety of experience levels and skill sets. Assist the Project Management, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals and project scoping. Key Qualifications 10+ years’ management experience in information technology, with some of that time in a performing arts, cultural institution or non-profit environment. Strong understanding of end-user technology experiences. Knowledge of the system development life cycle, especially current and emerging application management tools/platforms. Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time, delivering expected business results. Expertise in a broad range of business problems and their various system solutions. Strong critical thinking and managerial skills, including management of remote staff. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Director, Enterprise Systems leads a high-performing team of technology professionals and stakeholders to create and implement a technical strategy and provide business value by delivering superior IT solutions for The Kennedy Center for the Performing Arts. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. The SD, ES plays a key leadership role in the research and development of new technologies and pushes for innovation and creativity to drive productivity. This position requires exceptional communication and technical design skills to drive innovation. Systems integration and leadership experience is necessary to ensure that applications are integrated across the Kennedy Center ecosystem. This position requires hands-on experience in all aspects of application management and software architecture. The SD, ES must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP and experience with Tessitura, UKG, and Lawson is a definite plus. The SD, ES will also play a key role in managing several vendor relationships. Key Responsibilities Define, develop, and manage IT systems team members to provide high quality application solutions. Ensure Systems team is structured to effectively deliver value via high quality solutions. Continuously evaluate staff and create a go forward organizational strategy. Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of The Kennedy Center’s operational and mission objectives. Manage user expectations with respect to the finished product; provide projects oversight. Prioritize IT systems initiatives across functional work areas for effective resource planning. Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs. Evaluate installed software solutions and identify areas to improve standards, simplify, enhance functionality and/or transition to solutions to improve supportability. Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances. Motivate, lead and develop a team of diverse individuals with a variety of experience levels and skill sets. Assist the Project Management, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals and project scoping. Key Qualifications 10+ years’ management experience in information technology, with some of that time in a performing arts, cultural institution or non-profit environment. Strong understanding of end-user technology experiences. Knowledge of the system development life cycle, especially current and emerging application management tools/platforms. Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time, delivering expected business results. Expertise in a broad range of business problems and their various system solutions. Strong critical thinking and managerial skills, including management of remote staff. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
Portland Japanese Garden
Portland Japanese Garden, Southwest Kingston Avenue, Portland, OR, USA
Portland Japanese Garden – a 501(c)(3) non-profit in Portland, Oregon – is hiring for a Retail Manager (RM). The Retail Manager is responsible for overseeing all aspects of the Retail department, including overall staff development and management, financial budgeting, reporting, and optimizing the customer experience in adherence to Garden standards. The Retail Manager reports to the Director of Guest Experience (DGE). This position works from the primary Garden campus, located at 611 SW Kingston Ave.
The benefits packet for this position includes 100% employer-paid insurance premiums for medical, vision, and dental insurance and a 4% employer match on the 401k.
COVID-19 Vaccination Policy: For the safety of our staff, volunteers, and guests, Portland Japanese Garden requires all staff and volunteers to be vaccinated against the COVID-19 virus, including at least one booster shot. Candidates must be fully vaccinated by their hire date and must provide proof of vaccination upon hire.
Primary Duties
Staff Management
Mentor, coach, and develop Retail staff to promote a work environment where team members’ input and individual strengths are encouraged and valued, and performance issues or conflicts are addressed promptly and fairly
Oversee overall performance management, hiring, and training of Retail staff, ensuring guest experience is the primary focus
Create weekly schedules and manage staff timesheets
Develop and maintain department policies, procedures, and training resources
Responsible for overseeing and training Retail staff on POS procedures, cash handling, Garden policies/procedures, product knowledge/presentation, and customer service standards
Operations
Work as needed in the Garden Gift Shops (shops), developing knowledge of and ability to perform all front-of-house functions, ensuring functional continuity and being the primary role model for positive, proactive customer service
Serve as primary Retail Manager on Duty, which includes opening and closing the shops, troubleshooting POS or operational issues, and responding to guest concerns
Attend regular meetings with Retail leadership regarding staff management, Garden events or policies, product merchandising strategies, revenue goals, etc
Oversee inventory and shipping policies and procedures
Work closely with IT to maintain and make improvements to hardware and software
Oversee operational aspects, including installation, breakdown and inter-department coordination, of Behind the Shoji summer marketplace, “Garden” Gift Shop, and other retail Garden programs and exhibitions
Oversee the restocking/merchandising of shops, and in conjunction with the Director of Buying and Merchandising (DBM), ensure retail spaces are optimally merchandised and presentable in alignment with the aesthetics and mission of the Garden
Collaborate with Cultural and Exhibition Department Managers and DBM to integrate retail elements, when appropriate, into Garden programs and events
Collaborate with Director of Marketing and DBM to ensure Retail marketing collateral is in alignment with the aesthetics and mission of the Garden and maximizes sales
Collaborate with Garden curators to develop working knowledge of Japanese aesthetic and culture
Engage in external events/associations to develop department knowledge of retail and customer service trends
Financial
Responsible for evaluating and improving financial performance by meeting key sales and profit performance targets including revenue, capture rate, average sale per visitor, profit margin and shrinkage
Develop and manage annual Retail budget
Oversee end-of-month reports including Sales, COGS, Inventory Returned/Received and Ending Inventory Balance, and work closely with Finance department to ensure accuracy
In conjunction with Inventory Specialist and Finance Department, oversee and participate in annual physical inventory count process including preparation, counting, and rectifying any discrepancies
Oversee and participate in department deposit and cash handling procedures
Other periodic duties as assigned
Other Responsibilities
Familiarize oneself with the organization and the Employee Handbook
Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication
Be welcoming and friendly with PJG volunteers, Board members, and visitors
Maintain a high level of professionalism in manner and appearance
Adhere to Garden Dress Code (business casual)
Qualifications
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.
Minimum four years retail experience, with at least two years in a management role
Proven track record of excellent customer service and effective team leadership skills
Excellent verbal and written English communication skills
Proficient on a computer, and in-depth knowledge of point-of-sale software and other programs such as Microsoft Word, Excel, and Outlook
Special Requirements
Flexible work schedule and able to accommodate changing Garden needs, including working occasional overtime
Must successfully complete first aid training, provided by the Garden
Must be comfortable lifting up to 40lbs
Must be able to remain in a standing position and/or move about the Gift Shops for several hours
Knowledge of Japanese culture and/or bilingual in Japanese is a plus
Current driver’s license; must be able to supply a satisfactory DMV report once hired
Compensation & Schedule
Wage: $55,000 - $65,000/year, depending on experience
This is a full-time, salaried position with 40-45 hours per week. Regular workdays vary but are generally Sunday-Thursday. Shifts are typically 8-9 hours (plus ½ hour lunch) between 7:30am–7:30pm but may be needed for occasional Friday/Saturday shifts and/or evenings
Benefits:
health, dental, and vision insurance (premium 100% covered for employees), with partial deductible reimbursement
401k plan (after 6 months, with 4% employer match after 1 year)
flexible spending accounts for medical and dependent care expenses
paid vacation, sick, and holiday time
free access to the Employee Assistance Program (EAP)
Transportation
The Garden is located at 611 SW Kingston Avenue, in Washington Park. Below are the transportation options for staff commuting to the Garden:
Parking: Staff may park in the pay-to-park spaces throughout Washington Park. The cost is $8/day, or staff may request parking permits from Washington Park. The Garden subsidizes a portion of the cost for parking permits; the cost for staff is $75/month during the high season (March – September) and $50/month during the low season (October – February).
Bus Passes: For staff who take public transit as their primary means of commuting to the Garden, we provide paid bus passes. Full-time staff receive a monthly TriMet pass, and part-time staff receive daily passes, based on their work schedule.
Transportation Stipend: Staff who take any form of alternative transit to get to work qualify for a $5 daily stipend. This includes taking public transit, walking, biking, carpooling, or getting dropped off. The only staff who do not qualify for the stipend are those who are receiving a bus pass through the Garden.
Applications
To apply, please submit a resume, cover letter, and three work-related references. Incomplete applications will not be considered. Please no phone calls or hand delivered applications. Applications will be accepted until the position is filled.
Full Time
Portland Japanese Garden – a 501(c)(3) non-profit in Portland, Oregon – is hiring for a Retail Manager (RM). The Retail Manager is responsible for overseeing all aspects of the Retail department, including overall staff development and management, financial budgeting, reporting, and optimizing the customer experience in adherence to Garden standards. The Retail Manager reports to the Director of Guest Experience (DGE). This position works from the primary Garden campus, located at 611 SW Kingston Ave.
The benefits packet for this position includes 100% employer-paid insurance premiums for medical, vision, and dental insurance and a 4% employer match on the 401k.
COVID-19 Vaccination Policy: For the safety of our staff, volunteers, and guests, Portland Japanese Garden requires all staff and volunteers to be vaccinated against the COVID-19 virus, including at least one booster shot. Candidates must be fully vaccinated by their hire date and must provide proof of vaccination upon hire.
Primary Duties
Staff Management
Mentor, coach, and develop Retail staff to promote a work environment where team members’ input and individual strengths are encouraged and valued, and performance issues or conflicts are addressed promptly and fairly
Oversee overall performance management, hiring, and training of Retail staff, ensuring guest experience is the primary focus
Create weekly schedules and manage staff timesheets
Develop and maintain department policies, procedures, and training resources
Responsible for overseeing and training Retail staff on POS procedures, cash handling, Garden policies/procedures, product knowledge/presentation, and customer service standards
Operations
Work as needed in the Garden Gift Shops (shops), developing knowledge of and ability to perform all front-of-house functions, ensuring functional continuity and being the primary role model for positive, proactive customer service
Serve as primary Retail Manager on Duty, which includes opening and closing the shops, troubleshooting POS or operational issues, and responding to guest concerns
Attend regular meetings with Retail leadership regarding staff management, Garden events or policies, product merchandising strategies, revenue goals, etc
Oversee inventory and shipping policies and procedures
Work closely with IT to maintain and make improvements to hardware and software
Oversee operational aspects, including installation, breakdown and inter-department coordination, of Behind the Shoji summer marketplace, “Garden” Gift Shop, and other retail Garden programs and exhibitions
Oversee the restocking/merchandising of shops, and in conjunction with the Director of Buying and Merchandising (DBM), ensure retail spaces are optimally merchandised and presentable in alignment with the aesthetics and mission of the Garden
Collaborate with Cultural and Exhibition Department Managers and DBM to integrate retail elements, when appropriate, into Garden programs and events
Collaborate with Director of Marketing and DBM to ensure Retail marketing collateral is in alignment with the aesthetics and mission of the Garden and maximizes sales
Collaborate with Garden curators to develop working knowledge of Japanese aesthetic and culture
Engage in external events/associations to develop department knowledge of retail and customer service trends
Financial
Responsible for evaluating and improving financial performance by meeting key sales and profit performance targets including revenue, capture rate, average sale per visitor, profit margin and shrinkage
Develop and manage annual Retail budget
Oversee end-of-month reports including Sales, COGS, Inventory Returned/Received and Ending Inventory Balance, and work closely with Finance department to ensure accuracy
In conjunction with Inventory Specialist and Finance Department, oversee and participate in annual physical inventory count process including preparation, counting, and rectifying any discrepancies
Oversee and participate in department deposit and cash handling procedures
Other periodic duties as assigned
Other Responsibilities
Familiarize oneself with the organization and the Employee Handbook
Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication
Be welcoming and friendly with PJG volunteers, Board members, and visitors
Maintain a high level of professionalism in manner and appearance
Adhere to Garden Dress Code (business casual)
Qualifications
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.
Minimum four years retail experience, with at least two years in a management role
Proven track record of excellent customer service and effective team leadership skills
Excellent verbal and written English communication skills
Proficient on a computer, and in-depth knowledge of point-of-sale software and other programs such as Microsoft Word, Excel, and Outlook
Special Requirements
Flexible work schedule and able to accommodate changing Garden needs, including working occasional overtime
Must successfully complete first aid training, provided by the Garden
Must be comfortable lifting up to 40lbs
Must be able to remain in a standing position and/or move about the Gift Shops for several hours
Knowledge of Japanese culture and/or bilingual in Japanese is a plus
Current driver’s license; must be able to supply a satisfactory DMV report once hired
Compensation & Schedule
Wage: $55,000 - $65,000/year, depending on experience
This is a full-time, salaried position with 40-45 hours per week. Regular workdays vary but are generally Sunday-Thursday. Shifts are typically 8-9 hours (plus ½ hour lunch) between 7:30am–7:30pm but may be needed for occasional Friday/Saturday shifts and/or evenings
Benefits:
health, dental, and vision insurance (premium 100% covered for employees), with partial deductible reimbursement
401k plan (after 6 months, with 4% employer match after 1 year)
flexible spending accounts for medical and dependent care expenses
paid vacation, sick, and holiday time
free access to the Employee Assistance Program (EAP)
Transportation
The Garden is located at 611 SW Kingston Avenue, in Washington Park. Below are the transportation options for staff commuting to the Garden:
Parking: Staff may park in the pay-to-park spaces throughout Washington Park. The cost is $8/day, or staff may request parking permits from Washington Park. The Garden subsidizes a portion of the cost for parking permits; the cost for staff is $75/month during the high season (March – September) and $50/month during the low season (October – February).
Bus Passes: For staff who take public transit as their primary means of commuting to the Garden, we provide paid bus passes. Full-time staff receive a monthly TriMet pass, and part-time staff receive daily passes, based on their work schedule.
Transportation Stipend: Staff who take any form of alternative transit to get to work qualify for a $5 daily stipend. This includes taking public transit, walking, biking, carpooling, or getting dropped off. The only staff who do not qualify for the stipend are those who are receiving a bus pass through the Garden.
Applications
To apply, please submit a resume, cover letter, and three work-related references. Incomplete applications will not be considered. Please no phone calls or hand delivered applications. Applications will be accepted until the position is filled.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Senior Accountant Job ID: 107056 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $74,525.49- $94,356.21 Hourly Pay Range: $38.218202 - $48.387801 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions include: Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Treasurer's Office seeks an experienced accounting professional to join our team as a Senior Accountant. The selected candidate will perform highly complex professional accounting, auditing, and fiscal management duties with a substantial impact on the entire county. Our Senior Accountant, on behalf of the County Treasurer, will produce sophisticated forecasts of business and operating revenues and expenses and economic and financial conditions for the county. Acting with a high degree of autonomy, this position also serves as the formal lead of the Office's accounting staff. Other duties include serving as the merchant services liaison and certifying tax revenue distributions on behalf of the county. The ideal candidate will have excellent communication and interpersonal skills, a flexible work style to achieve results, exhibit organizational acumen, and strong attention to detail. In addition, we are seeking a candidate who will employ a hands-on, proactive, and collaborative approach that builds trust and develops positive internal and external relationships. The Treasurer's Office has responsibility for all cash management and investment activities of the county, including bank reconciliation, distribution of tax revenues, Clackamas County investment purchases and sales, maintenance of banking and investment custody agreements, and all other responsibilities as defined by Oregon Revised Statutes and the Oregon Constitution. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of progressively responsible advanced level accounting/auditing experience in a professional setting Any combination of relevant education and/or training in a relevant discipline that would likely provide the required knowledge and skills, may substitute for up to one (1) year of the required years of experience Experience with governmental accounting and budgeting procedures and operations Experience ensuring compliance with contracts and/or grant requirements Thorough knowledge of Generally Accepted Accounting Principles (GAAP) and Government Accounting Standards Board (GASB) Effective communication skills Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Possession of an active Certified Public Accountant (CPA) license, in good standing Advanced government level professional accounting, financial analysis and reporting, and audit experience Experience performing audits of local governments Experience auditing, analyzing and evaluating financial records, internal controls, policies and procedures Experience implementing GASB Standards *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Run daily bank reports from SinglePoint and Eon-Use Reports to Update Cash projections spreadsheet with previous day clearings. Determine transfers to/from bank, LGIP, and other sources. Process and setup new escrow retainage accounts. Help ensure compliance with Oregon Revised Statutes. Help ensure compliance with Oregon Revised Statutes. Process applications for departments wanting to take ACH/EFT payments (UPIC accounts). Update cash projection spreadsheet with daily activity (e.g., Payroll County Orders, AP County Orders Check requests, etc.); update and reconcile Sympro with daily activities; update actuals and cash flow spreadsheet using daily bank reports from SinglePoint and Eon; update cash by fund analysis and report concerns to the Treasurer; update and analyze bond proceed expenditure tracking sheet and update Treasurer. Cheque Suite issuances for Tax, TXTO, Trust, and Clack funds. Serve as the Merchant Services Liaison; prepare Journal Entries for Merchant Charge Backs or Merchant Credits Process applications for new merchant IDs. Review postings done the previous day and review bank reconciliations completed by Treasury staff. Setup purchased investments in Sympro and prepare journal entries to record purchased investment, called investments. Prepare Journal Entries to record: checks issued by Jail and District Attorney; correcting entries, debts service payments; investment coupon interest and maturities; entries for money market and LGIP accounts. Initiate ACH and Wire Transfers; process ACH for Community Development Loans and Self Pay Insurance Premiums. Run budget reports and review for inaccuracies or missed postings; reconcile to actual transactions to ensure completeness; analyzes variances and prepares status reports for management; work with Finance AP/AR on errors or issues; perform initial analysis of budget to ensure the Treasurer's Office is staying on budget. Other duties as assigned. REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: The principles and practices of financial reporting, auditing and internal controls; governmental accounting and budgeting procedures and operations; Generally Accepted Accounting Principles (GAAP); Governmental Accounting Standards (GASB statements); techniques used to locate errors in accounting records; computerized accounting systems and how they aid in compiling, maintaining and using accounting information; public sector accounting needs; general laws and rules regulating and influencing County fiscal operations; data processing as it relates to accounting records and applications; general office practices and procedures; application and use of standard office equipment. Skill to: Research technical accounting guidelines and literature to determine applicability; use accounting-related software and financial reporting systems; develop complex financial reports; design, generate and reconcile accounting reports, statements, projections and schedules; interpret and apply accounting and fiscal-related laws, ordinances, rules, regulations, policies and procedures; prepare and maintain accurate reports, spreadsheets and fiscal records; apply and adapt established accounting principles and procedures to a variety of County fiscal applications; apply mathematical and statistical analysis to data from various sources, draw logical conclusions and make appropriate recommendations; lead the work of professional accounting staff; communicate professionally, clearly and concisely, both orally and in writing; establish and maintain effective working relationships with co-workers, managers, customers and the general public. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Mission of the Treasurer's office is to actively invest, account for, manage, distribute and safeguard the County's cash assets. The Clackamas County Treasurer is the Chief Investment Officer for the County. The Treasurer maintains bank accounts and accounts with the State Treasury Investment Pool and various banks. Funds are invested in accordance with the County's investment policy, assuring that adequate cash is available to meet the obligations of the County. Maintenance of all banking and investment custody agreements are performed by the Treasurer's office. This also includes maintenance of approximately 50 County and public trust accounts. The Treasurer's office has responsibility for all the cash management activities of the County, including but not limited to: reconciling functions for the county's bank accounts, distribution of all property tax collected by the County Assessor to the over 125 different taxing districts within the County, and payment card industry, data security standard (PCI DSS) compliance. The Treasurer participates in the issuance of County debt instruments in accordance with the County debt policy, makes debt service payments and assists with arbitrage calculations. The Treasurer's office and the Finance office are separate departments. The Treasurer is also the Internal Audit Administrator and has responsibility for managing the internal audit function in Clackamas County and managing the County's fraud, waste and abuse hotline. Learn more about Clackamas County Treasurer APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107056&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-ff96b34c2ffc764c869bdd507c92f23a
Full Time
Senior Accountant Job ID: 107056 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $74,525.49- $94,356.21 Hourly Pay Range: $38.218202 - $48.387801 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions include: Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Treasurer's Office seeks an experienced accounting professional to join our team as a Senior Accountant. The selected candidate will perform highly complex professional accounting, auditing, and fiscal management duties with a substantial impact on the entire county. Our Senior Accountant, on behalf of the County Treasurer, will produce sophisticated forecasts of business and operating revenues and expenses and economic and financial conditions for the county. Acting with a high degree of autonomy, this position also serves as the formal lead of the Office's accounting staff. Other duties include serving as the merchant services liaison and certifying tax revenue distributions on behalf of the county. The ideal candidate will have excellent communication and interpersonal skills, a flexible work style to achieve results, exhibit organizational acumen, and strong attention to detail. In addition, we are seeking a candidate who will employ a hands-on, proactive, and collaborative approach that builds trust and develops positive internal and external relationships. The Treasurer's Office has responsibility for all cash management and investment activities of the county, including bank reconciliation, distribution of tax revenues, Clackamas County investment purchases and sales, maintenance of banking and investment custody agreements, and all other responsibilities as defined by Oregon Revised Statutes and the Oregon Constitution. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of progressively responsible advanced level accounting/auditing experience in a professional setting Any combination of relevant education and/or training in a relevant discipline that would likely provide the required knowledge and skills, may substitute for up to one (1) year of the required years of experience Experience with governmental accounting and budgeting procedures and operations Experience ensuring compliance with contracts and/or grant requirements Thorough knowledge of Generally Accepted Accounting Principles (GAAP) and Government Accounting Standards Board (GASB) Effective communication skills Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Possession of an active Certified Public Accountant (CPA) license, in good standing Advanced government level professional accounting, financial analysis and reporting, and audit experience Experience performing audits of local governments Experience auditing, analyzing and evaluating financial records, internal controls, policies and procedures Experience implementing GASB Standards *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Run daily bank reports from SinglePoint and Eon-Use Reports to Update Cash projections spreadsheet with previous day clearings. Determine transfers to/from bank, LGIP, and other sources. Process and setup new escrow retainage accounts. Help ensure compliance with Oregon Revised Statutes. Help ensure compliance with Oregon Revised Statutes. Process applications for departments wanting to take ACH/EFT payments (UPIC accounts). Update cash projection spreadsheet with daily activity (e.g., Payroll County Orders, AP County Orders Check requests, etc.); update and reconcile Sympro with daily activities; update actuals and cash flow spreadsheet using daily bank reports from SinglePoint and Eon; update cash by fund analysis and report concerns to the Treasurer; update and analyze bond proceed expenditure tracking sheet and update Treasurer. Cheque Suite issuances for Tax, TXTO, Trust, and Clack funds. Serve as the Merchant Services Liaison; prepare Journal Entries for Merchant Charge Backs or Merchant Credits Process applications for new merchant IDs. Review postings done the previous day and review bank reconciliations completed by Treasury staff. Setup purchased investments in Sympro and prepare journal entries to record purchased investment, called investments. Prepare Journal Entries to record: checks issued by Jail and District Attorney; correcting entries, debts service payments; investment coupon interest and maturities; entries for money market and LGIP accounts. Initiate ACH and Wire Transfers; process ACH for Community Development Loans and Self Pay Insurance Premiums. Run budget reports and review for inaccuracies or missed postings; reconcile to actual transactions to ensure completeness; analyzes variances and prepares status reports for management; work with Finance AP/AR on errors or issues; perform initial analysis of budget to ensure the Treasurer's Office is staying on budget. Other duties as assigned. REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: The principles and practices of financial reporting, auditing and internal controls; governmental accounting and budgeting procedures and operations; Generally Accepted Accounting Principles (GAAP); Governmental Accounting Standards (GASB statements); techniques used to locate errors in accounting records; computerized accounting systems and how they aid in compiling, maintaining and using accounting information; public sector accounting needs; general laws and rules regulating and influencing County fiscal operations; data processing as it relates to accounting records and applications; general office practices and procedures; application and use of standard office equipment. Skill to: Research technical accounting guidelines and literature to determine applicability; use accounting-related software and financial reporting systems; develop complex financial reports; design, generate and reconcile accounting reports, statements, projections and schedules; interpret and apply accounting and fiscal-related laws, ordinances, rules, regulations, policies and procedures; prepare and maintain accurate reports, spreadsheets and fiscal records; apply and adapt established accounting principles and procedures to a variety of County fiscal applications; apply mathematical and statistical analysis to data from various sources, draw logical conclusions and make appropriate recommendations; lead the work of professional accounting staff; communicate professionally, clearly and concisely, both orally and in writing; establish and maintain effective working relationships with co-workers, managers, customers and the general public. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Mission of the Treasurer's office is to actively invest, account for, manage, distribute and safeguard the County's cash assets. The Clackamas County Treasurer is the Chief Investment Officer for the County. The Treasurer maintains bank accounts and accounts with the State Treasury Investment Pool and various banks. Funds are invested in accordance with the County's investment policy, assuring that adequate cash is available to meet the obligations of the County. Maintenance of all banking and investment custody agreements are performed by the Treasurer's office. This also includes maintenance of approximately 50 County and public trust accounts. The Treasurer's office has responsibility for all the cash management activities of the County, including but not limited to: reconciling functions for the county's bank accounts, distribution of all property tax collected by the County Assessor to the over 125 different taxing districts within the County, and payment card industry, data security standard (PCI DSS) compliance. The Treasurer participates in the issuance of County debt instruments in accordance with the County debt policy, makes debt service payments and assists with arbitrage calculations. The Treasurer's office and the Finance office are separate departments. The Treasurer is also the Internal Audit Administrator and has responsibility for managing the internal audit function in Clackamas County and managing the County's fraud, waste and abuse hotline. Learn more about Clackamas County Treasurer APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107056&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-ff96b34c2ffc764c869bdd507c92f23a
United Way of Central Indiana
Indianapolis, IN, USA
Major Gifts Operations Associate
Fundraising
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. Major Gifts Operations Associate will help advance the mission of UWCI by providing strategic project support to the Major Gifts Team members, volunteers, and donors. This includes coordinating schedules internally and externally, data entering and reporting, and overall tracking of events and deadlines for the team. Major Gifts reporting and basic prospect research will be part of the role. This role is also responsible for assisting with events involving the Tocqueville and Meridian Societies, as well as the Forever United Network (FUN)
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Partnership: Actively participate in team meetings, providing suggestions and feedback to further the effectiveness of the team fundraising efforts.
Team Support: Responsible for timely, accurate, thorough and pro-active support of the major gifts fundraising team members. Efforts include, but are not limited to the following:
Provide primary fundraising and project support.
Schedule meetings, prepare agendas and materials, track RSVPs, and coordinate logistics.
Query organizational database and extract data as requested.
Generate and run multiple accurate reports from organizational database.
Pull lapsed donor reports and send lapsed donor letters as requested.
Monitor check log for real time knowledge of individual gifts arriving in the mail and process accordingly.
Compile and type statistical reports (charts, graphs, and spreadsheets)
Managing email communication lists and mailing lists for Tocqueville Society, Meridian Society, and the Forever United Network. Pulling and organizing as needed for specific invitations and communications.
Manage the Tocqueville and Meridian Master List and cross checking with available pledge data sources.
Type & prepare correspondence, mail merges, labels & other documents.
Proofread and edit documents as needed and requested.
Update mailing lists and record bulk communications and event participation in the database.
Data tracking and reporting for Major Gifts and Forever United Network.
Request and collect data for the Major Gift Executive Summary and other executive/board reports and create the summary.
Troubleshoot and field general requests from donors and team members.
Provide donor and/or company reports and other materials for weekly meetings.
Assist with the evaluation of trends within portfolios.
Manage special event cash payments and deposits.
Track inventory & ordering of fundraising supplies not managed by logistics.
Work collaboratively with Major Gifts Team and Fundraising Team to deliver a quality experience to constituents.
Troubleshoot and field general requests from donors and team members.
Annual Goals: Achieve established goals. Work with the Leadership Giving Director to ensure goals reflect, align, and contribute to the broader goals of the organization.
Constituent Relationships
Work collaboratively with Major Gifts Team and Fundraising Team to deliver a quality experience to constituents.
Troubleshoot and field general requests from donors and team members.
Flexibility: As with any successful organization, UWCI is evolving with our changing external environment. Flexibility is a key attribute for this position. A willingness to take on additional duties to ensure the success of the team is essential.
Performs special assignments and other work, on an as-needed basis
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.
This individual is able to read and comprehend instructions, correspondence, and memos. Writes routine reports and correspondence. Presents information in one-on-one and/or group situations to customers, clients, managers and other employees of the organization and/or responds to questions and complaints. Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Is able to deal with problems involving concrete variables in standardized situations. Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is usually low to moderate cost.
Education and/or Experience
Bachelor's degree preferred. Four years administrative or sales support experience required. Thorough knowledge of all aspects of non-profit organizations preferred.
Must have excellent written and verbal communication skills, a strong reputation for integrity and professionalism, ability to resolve conflict constructively, strong performance management and evaluation capabilities including the willingness and ability to ensure accountability, ability to build strong relationship both inside and outside UWCI, ability to think strategically, commitment to fostering an inclusive environment consistent with UWCI's commitment to diversity and inclusion. Must have the ability to prepare, explain, and monitor performance, manage a diverse group of donors and volunteers, manage projects and workload, and engage constructively with the other members of the UWCI team.
Must be proficient with Microsoft Office Suite.
*Work experience may substitute for education requirements on a case-by-case basis.
Core Competencies
United Way of Central Indiana's team is evaluated on the following core competencies:
Inclusion
Courage
Accountability
Respect
Excellence
Job Knowledge
Thriving in Change
Position Leader: Leadership Giving Director
Position Leads: N/A
FLSA Status: Non-Exempt, Full-Time
Salary Range : $23/hr
Benefits: Complete Benefits Package Available
Reviewed: May 2023
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.
Full Time
Major Gifts Operations Associate
Fundraising
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. Major Gifts Operations Associate will help advance the mission of UWCI by providing strategic project support to the Major Gifts Team members, volunteers, and donors. This includes coordinating schedules internally and externally, data entering and reporting, and overall tracking of events and deadlines for the team. Major Gifts reporting and basic prospect research will be part of the role. This role is also responsible for assisting with events involving the Tocqueville and Meridian Societies, as well as the Forever United Network (FUN)
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Partnership: Actively participate in team meetings, providing suggestions and feedback to further the effectiveness of the team fundraising efforts.
Team Support: Responsible for timely, accurate, thorough and pro-active support of the major gifts fundraising team members. Efforts include, but are not limited to the following:
Provide primary fundraising and project support.
Schedule meetings, prepare agendas and materials, track RSVPs, and coordinate logistics.
Query organizational database and extract data as requested.
Generate and run multiple accurate reports from organizational database.
Pull lapsed donor reports and send lapsed donor letters as requested.
Monitor check log for real time knowledge of individual gifts arriving in the mail and process accordingly.
Compile and type statistical reports (charts, graphs, and spreadsheets)
Managing email communication lists and mailing lists for Tocqueville Society, Meridian Society, and the Forever United Network. Pulling and organizing as needed for specific invitations and communications.
Manage the Tocqueville and Meridian Master List and cross checking with available pledge data sources.
Type & prepare correspondence, mail merges, labels & other documents.
Proofread and edit documents as needed and requested.
Update mailing lists and record bulk communications and event participation in the database.
Data tracking and reporting for Major Gifts and Forever United Network.
Request and collect data for the Major Gift Executive Summary and other executive/board reports and create the summary.
Troubleshoot and field general requests from donors and team members.
Provide donor and/or company reports and other materials for weekly meetings.
Assist with the evaluation of trends within portfolios.
Manage special event cash payments and deposits.
Track inventory & ordering of fundraising supplies not managed by logistics.
Work collaboratively with Major Gifts Team and Fundraising Team to deliver a quality experience to constituents.
Troubleshoot and field general requests from donors and team members.
Annual Goals: Achieve established goals. Work with the Leadership Giving Director to ensure goals reflect, align, and contribute to the broader goals of the organization.
Constituent Relationships
Work collaboratively with Major Gifts Team and Fundraising Team to deliver a quality experience to constituents.
Troubleshoot and field general requests from donors and team members.
Flexibility: As with any successful organization, UWCI is evolving with our changing external environment. Flexibility is a key attribute for this position. A willingness to take on additional duties to ensure the success of the team is essential.
Performs special assignments and other work, on an as-needed basis
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.
This individual is able to read and comprehend instructions, correspondence, and memos. Writes routine reports and correspondence. Presents information in one-on-one and/or group situations to customers, clients, managers and other employees of the organization and/or responds to questions and complaints. Routinely applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Is able to deal with problems involving concrete variables in standardized situations. Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is usually low to moderate cost.
Education and/or Experience
Bachelor's degree preferred. Four years administrative or sales support experience required. Thorough knowledge of all aspects of non-profit organizations preferred.
Must have excellent written and verbal communication skills, a strong reputation for integrity and professionalism, ability to resolve conflict constructively, strong performance management and evaluation capabilities including the willingness and ability to ensure accountability, ability to build strong relationship both inside and outside UWCI, ability to think strategically, commitment to fostering an inclusive environment consistent with UWCI's commitment to diversity and inclusion. Must have the ability to prepare, explain, and monitor performance, manage a diverse group of donors and volunteers, manage projects and workload, and engage constructively with the other members of the UWCI team.
Must be proficient with Microsoft Office Suite.
*Work experience may substitute for education requirements on a case-by-case basis.
Core Competencies
United Way of Central Indiana's team is evaluated on the following core competencies:
Inclusion
Courage
Accountability
Respect
Excellence
Job Knowledge
Thriving in Change
Position Leader: Leadership Giving Director
Position Leads: N/A
FLSA Status: Non-Exempt, Full-Time
Salary Range : $23/hr
Benefits: Complete Benefits Package Available
Reviewed: May 2023
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Vice President of Marketing at the Kennedy Center is the chief marketing officer responsible for developing, implementing and maintaining the brand proposition for the Center, its programs and affiliate organizations. Working collaboratively with the senior management team in the Office of the President, the SVP Marketing has the primary responsibility for leading the marketing initiatives to fulfill the Center’s strategic plans and institutional initiatives. These include world class artistic endeavors, powerful national and local education programs and the expanding reach of the Living Memorial of President John F. Kennedy, for whom the Center is named. The SVP Marketing leads a sophisticated professional team to develop and implement annual and long-range marketing strategies including the creation and maintenance of a robust customer relationship management (CRM) approach. The SVP leads and manages the Marketing, Sales, Digital Media, and Retail Operations Departments. The Kennedy Center is a complex, dynamic performing arts organization with collaborative, matrixed reporting relationships. The role is extremely varied, spanning a wide range of activities. Key Responsibilities Provide strategic direction for the Kennedy Center brand proposition, ensuring broad and thorough implementation and effectiveness through all physical and virtual channels, programs and activities. Provide strong collaborative leadership with Center colleagues to ensure understanding, enthusiastic adoption and implementation. Carry out research on market trends, market opportunity, and competitor and target customer analysis to inform future value propositions. Keep abreast of new and emerging marketing techniques and new channels. Lead all facets of marketing and sales to achieve participation and engagement goals for the Center, whether through attendance at events (paid and unpaid) and visitor/tourism objectives. Provide strategic and annual direction to assist in meeting artistic and financial goals and objectives. Work with artistic leadership in planning programs and seasons. Supervise marketing/ticket sales campaigns and strategies for approximately 750 Kennedy Center presented events across the course of a 52 week season, including oversight of the National Symphony Orchestra and the Washington National Opera marketing operations. Institute and manage a robust Customer Relationship Management approach across the center in coordination with IT and Development. Oversee integrated, cross-functional strategies to increase lifetime value of current patrons. Identifying opportunities for new business ventures by researching industries and markets trends. Conduct market research to inform customer-facing strategies organization-wide as well as identifying potential customers and develop strategies to reach them. Provide oversight in the ongoing execution and advancement of the Kennedy Center’s customer experience initiatives in collaboration with the SVP Operations. Guide the evolving digital and social media strategies. Ensure the strategic integration of social media, website and digital content strategies achieve marketing, customer relationship and strategic communications goals. Work with the IT/Digital Committee in furtherance of digital objectives at the Board level. Provide ongoing input and development of new programmatic activities responding to and leading customer taste and interests. Identify and access new market segments and deepen existing segments in order to broaden patron engagement. Supervise effective, high performing customer-facing services including Box Office, Instant Charge and retail Operations. This includes leading and managing complex teams, ensuring full alignment with and consistent execution of the organization’s mission and goals and collaborating with colleagues across the center to identify and maximize cross-functional/cross-market opportunities. Fosters the culture and talent critical to advancing our mission in the most compelling way. This includes attracting, engaging and developing a diverse, highly engaged staff team that values collaboration, trust, communication, continuous learning and accountability. Act as Kennedy Center leadership with external agencies and organizations including Destination DC, DC Visitors and Tourism, Performing Arts Center Consortium Marketing team, and others. Other duties as may be assigned. Key Qualifications Education/Experience A minimum of 7-10 years senior level marketing and advertising experience at a managerial level Executive-level experience with major non-profit cultural institution, preferably a presenting organization of Performing Arts Center Experience/skill in marketing events within extremely competitive environment Excellent written and verbal communications skills Candidate must be local or willing to relocate to the DMV area Minimum Skills and/or Knowledge Required Brand management Direct marketing, including direct mail and telemarketing Database marketing Relationship and loyalty marketing Advertising Digital marketing, including social media Consumer research Customer experience and guest service management Revenue and expense budgeting Project Management
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Vice President of Marketing at the Kennedy Center is the chief marketing officer responsible for developing, implementing and maintaining the brand proposition for the Center, its programs and affiliate organizations. Working collaboratively with the senior management team in the Office of the President, the SVP Marketing has the primary responsibility for leading the marketing initiatives to fulfill the Center’s strategic plans and institutional initiatives. These include world class artistic endeavors, powerful national and local education programs and the expanding reach of the Living Memorial of President John F. Kennedy, for whom the Center is named. The SVP Marketing leads a sophisticated professional team to develop and implement annual and long-range marketing strategies including the creation and maintenance of a robust customer relationship management (CRM) approach. The SVP leads and manages the Marketing, Sales, Digital Media, and Retail Operations Departments. The Kennedy Center is a complex, dynamic performing arts organization with collaborative, matrixed reporting relationships. The role is extremely varied, spanning a wide range of activities. Key Responsibilities Provide strategic direction for the Kennedy Center brand proposition, ensuring broad and thorough implementation and effectiveness through all physical and virtual channels, programs and activities. Provide strong collaborative leadership with Center colleagues to ensure understanding, enthusiastic adoption and implementation. Carry out research on market trends, market opportunity, and competitor and target customer analysis to inform future value propositions. Keep abreast of new and emerging marketing techniques and new channels. Lead all facets of marketing and sales to achieve participation and engagement goals for the Center, whether through attendance at events (paid and unpaid) and visitor/tourism objectives. Provide strategic and annual direction to assist in meeting artistic and financial goals and objectives. Work with artistic leadership in planning programs and seasons. Supervise marketing/ticket sales campaigns and strategies for approximately 750 Kennedy Center presented events across the course of a 52 week season, including oversight of the National Symphony Orchestra and the Washington National Opera marketing operations. Institute and manage a robust Customer Relationship Management approach across the center in coordination with IT and Development. Oversee integrated, cross-functional strategies to increase lifetime value of current patrons. Identifying opportunities for new business ventures by researching industries and markets trends. Conduct market research to inform customer-facing strategies organization-wide as well as identifying potential customers and develop strategies to reach them. Provide oversight in the ongoing execution and advancement of the Kennedy Center’s customer experience initiatives in collaboration with the SVP Operations. Guide the evolving digital and social media strategies. Ensure the strategic integration of social media, website and digital content strategies achieve marketing, customer relationship and strategic communications goals. Work with the IT/Digital Committee in furtherance of digital objectives at the Board level. Provide ongoing input and development of new programmatic activities responding to and leading customer taste and interests. Identify and access new market segments and deepen existing segments in order to broaden patron engagement. Supervise effective, high performing customer-facing services including Box Office, Instant Charge and retail Operations. This includes leading and managing complex teams, ensuring full alignment with and consistent execution of the organization’s mission and goals and collaborating with colleagues across the center to identify and maximize cross-functional/cross-market opportunities. Fosters the culture and talent critical to advancing our mission in the most compelling way. This includes attracting, engaging and developing a diverse, highly engaged staff team that values collaboration, trust, communication, continuous learning and accountability. Act as Kennedy Center leadership with external agencies and organizations including Destination DC, DC Visitors and Tourism, Performing Arts Center Consortium Marketing team, and others. Other duties as may be assigned. Key Qualifications Education/Experience A minimum of 7-10 years senior level marketing and advertising experience at a managerial level Executive-level experience with major non-profit cultural institution, preferably a presenting organization of Performing Arts Center Experience/skill in marketing events within extremely competitive environment Excellent written and verbal communications skills Candidate must be local or willing to relocate to the DMV area Minimum Skills and/or Knowledge Required Brand management Direct marketing, including direct mail and telemarketing Database marketing Relationship and loyalty marketing Advertising Digital marketing, including social media Consumer research Customer experience and guest service management Revenue and expense budgeting Project Management
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Digital & Web Program Manager
University of Notre Dame
The University of Notre Dame (https://jobs.nd.edu) is accepting applications for a Digital & Web Program Manager.
Applications will be accepted until 6/22/2023.
This role is responsible for managing the functionality of and content for the center's digital marketing platforms -- including, but not limited to, the website, DPAC's mobile app, digital programs, social media accounts, and, in concert with the Operations Team, the mobile ticketing platform, Tessitura/TNEW. The ability to identify and implement effective processes and lead projects with minimal direction is required. As part of their communications responsibilities, this role is responsible for the overall strategy and dissemination plans for the center's social media and blog posts, website updates, and managing the student ambassador team. Additionally, this role is tasked with developing and implementing strategic campaigns across multiple online channels to promote events at the center and generate revenue. Understanding the ever-changing digital marketing landscape is key for success in this role.
Key Responsibilities:
• Work with media partners to develop, execute, and measure the performance of paid digital campaigns including, but not limited to, display, social media, OTT/CTV, YouTube, and geo-targeted ads.
• Identifies Tessitura data management process improvements that support the center's marketing initiatives and leads projects through to fruition.
• Maintains and integrates applications important to business operations and employee productivity.
• Develop and maintain editorial calendar(s) for social media, blog, and student ambassadors.
• Liaise with the Operations Team to review internal processes of the ticketing platform to ensure the database, and its integrations, are working as intended.
• Collaborate with the Creative Team to develop digital content that is optimized for appropriate channels.
• Create timely, relevant, and engaging content for the center's social media accounts: Facebook, Twitter, Instagram, and YouTube.
• Create and refresh content on the website, TNEW, app, podcast, and blog, using HTML and CSS when necessary.
• Monitor website, campaign, and app performance using Google's suite of tools including, but not limited to, Analytics, Data Studio, Tag Manager, and Firebase.
• Manage the app and website's platform integrations, working with developers to enhance functionality when needed.
• Report website and campaign performance to senior management.
• Regularly survey patrons to monitor satisfaction levels with the center.
• Research industry and digital marketing trends, both locally and globally, to make strategic marketing decisions that will best impact the center.
• Identify and understand key audiences for marketing communication efforts and work with the Marketing Team to develop a communications strategy that aligns target audiences with revenue goals.
• Lead and empower the student ambassador team.
Minimum Qualifications:
• Bachelor’s degree with a preference in Marketing, Communications, or related field. • 5+ years of previous experience. • Superb oral and written communication skills, including negotiating vendor agreements. • Strong project management skills. • Highly skilled at prioritizing projects and working collaboratively within a complex, dynamic environment. • Knowledgeable about brand management best practices. • Experience using HTML and a working knowledge of CSS. • Proficiency with Adobe Creative Suite, specifically but not limited to, Photoshop, InDesign, Premier Pro, and Lightroom. • Must have extensive experience with website content management systems and working with website integrations, plugins, and APIs. • Experienced in crafting engaging social media content to increase awareness and drive sales. • Comfortable working with Google Analytics, especially GA4. • Experience in digital media planning and buying. • Familiarity with email marketing principles, including automated/dynamic email campaigns and personalization. • Experienced in developing and working within specified budgets specifically related to digital media planning and buying. • Experience managing and directing a team.
Preferred Qualifications:
The following certifications are a plus:
• Google Ads, database management, project management (PMP), SQL, HTML, and CSS.
ABOUT NOTRE DAME: The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!
This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.
Equal Opportunity Employment Statement The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).
APPLICATION PROCESS: Please apply online at http://ND.jobs to Job # https://apptrkr.com/4210207. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.
Full Time
Digital & Web Program Manager
University of Notre Dame
The University of Notre Dame (https://jobs.nd.edu) is accepting applications for a Digital & Web Program Manager.
Applications will be accepted until 6/22/2023.
This role is responsible for managing the functionality of and content for the center's digital marketing platforms -- including, but not limited to, the website, DPAC's mobile app, digital programs, social media accounts, and, in concert with the Operations Team, the mobile ticketing platform, Tessitura/TNEW. The ability to identify and implement effective processes and lead projects with minimal direction is required. As part of their communications responsibilities, this role is responsible for the overall strategy and dissemination plans for the center's social media and blog posts, website updates, and managing the student ambassador team. Additionally, this role is tasked with developing and implementing strategic campaigns across multiple online channels to promote events at the center and generate revenue. Understanding the ever-changing digital marketing landscape is key for success in this role.
Key Responsibilities:
• Work with media partners to develop, execute, and measure the performance of paid digital campaigns including, but not limited to, display, social media, OTT/CTV, YouTube, and geo-targeted ads.
• Identifies Tessitura data management process improvements that support the center's marketing initiatives and leads projects through to fruition.
• Maintains and integrates applications important to business operations and employee productivity.
• Develop and maintain editorial calendar(s) for social media, blog, and student ambassadors.
• Liaise with the Operations Team to review internal processes of the ticketing platform to ensure the database, and its integrations, are working as intended.
• Collaborate with the Creative Team to develop digital content that is optimized for appropriate channels.
• Create timely, relevant, and engaging content for the center's social media accounts: Facebook, Twitter, Instagram, and YouTube.
• Create and refresh content on the website, TNEW, app, podcast, and blog, using HTML and CSS when necessary.
• Monitor website, campaign, and app performance using Google's suite of tools including, but not limited to, Analytics, Data Studio, Tag Manager, and Firebase.
• Manage the app and website's platform integrations, working with developers to enhance functionality when needed.
• Report website and campaign performance to senior management.
• Regularly survey patrons to monitor satisfaction levels with the center.
• Research industry and digital marketing trends, both locally and globally, to make strategic marketing decisions that will best impact the center.
• Identify and understand key audiences for marketing communication efforts and work with the Marketing Team to develop a communications strategy that aligns target audiences with revenue goals.
• Lead and empower the student ambassador team.
Minimum Qualifications:
• Bachelor’s degree with a preference in Marketing, Communications, or related field. • 5+ years of previous experience. • Superb oral and written communication skills, including negotiating vendor agreements. • Strong project management skills. • Highly skilled at prioritizing projects and working collaboratively within a complex, dynamic environment. • Knowledgeable about brand management best practices. • Experience using HTML and a working knowledge of CSS. • Proficiency with Adobe Creative Suite, specifically but not limited to, Photoshop, InDesign, Premier Pro, and Lightroom. • Must have extensive experience with website content management systems and working with website integrations, plugins, and APIs. • Experienced in crafting engaging social media content to increase awareness and drive sales. • Comfortable working with Google Analytics, especially GA4. • Experience in digital media planning and buying. • Familiarity with email marketing principles, including automated/dynamic email campaigns and personalization. • Experienced in developing and working within specified budgets specifically related to digital media planning and buying. • Experience managing and directing a team.
Preferred Qualifications:
The following certifications are a plus:
• Google Ads, database management, project management (PMP), SQL, HTML, and CSS.
ABOUT NOTRE DAME: The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!
This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.
Equal Opportunity Employment Statement The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).
APPLICATION PROCESS: Please apply online at http://ND.jobs to Job # https://apptrkr.com/4210207. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.