NNE Preference Policy Customer Service Specialist (Assistant Housing Program Specialist)

NNE Preference Policy Customer Service Specialist (Assistant Housing Program Specialist)

City of Portland

Salary: $37.51 - $49.10 Hourly

Job Type: Regular

Job Number: 2024-01110

Location: OR, OR

Bureau: Portland Housing Bureau

Closing: 11/25/2024 11:59 PM Pacific

The Position

Job Appointment: Regular, full-time

Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.

Work Location: Hybrid; In-Person work to be conducted at 1190 SW 4th Avenue, Suite 7007 Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, https://employees.portland.gov/human-resources/people-culture/workplace-framework-and-requirements.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Applicants start at the entry salary rate. If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative.

Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.

Position Summary:
The City of Portland is seeking an Assistant Housing Program Specialist, to join the Equity and Business Operations Section of the Portland Housing Bureau as an NNE Preference Policy Customer Service Specialist.
The Housing Bureau, as a part of its NNE Housing Strategy has developed a program to identify and prioritize Portland residents who have been disproportionately harmed by the city's urban renewal actions over the last 5-7 decades for affordable home ownership and rental housing programs. This position is primarily responsible providing customer service to the public and applicants for the NNE Preference Policy housing waitlist.

To accomplish this, the individual in this position should expect to work regularly with members of the public, city staff, industry representatives, and community leaders. This position requires excellent communication skills and the exercise of tact and diplomacy. Individuals applying for this position should have a strong understanding of Racial Equity and integrating Racial Equity into policy and programs.
As a NNE Preference Policy Customer Service Specialist, you will:
• Administer education, outreach, and technical assistance to the public.
• Administer the application process and manage the case files of applicants on the prioritized service list.
• Develop data sets and analyze program performance and results.
• Work regularly with members of the public, city staff, industry representatives, and community leaders.
• Provide recommendations on administrative policies, program rules, and funding levels.

Our Ideal Candidate is:

• Inclusive: Someone who understands, respects, and effectively engages with diverse communities, especially those impacted by historical inequities.
• Collaborative: An outgoing professional who works effectively with diverse teams and community partners to achieve common goals and promote equitable outcomes.
• Solutions Oriented: A person who uses strong communication skills to work with internal and external stakeholders, creating and implementing solutions while addressing challenges effectively.
• Emotionally Intelligent: A motivated, empathetic team player who fosters a positive, supportive environment and works to inspire similar qualities in others to strengthen team dynamics.

About the Bureau:

Since 2009, the Portland Housing Bureau (PHB) has worked toward a vision that "all Portlanders can find affordable homes...and have equitable access to housing." To that end, we are charged with developing citywide housing policy, delivering programs that increase the supply of affordable housing and promote stable homeownership, and administering a broad range of federal and local resources. Through our policies, plans, and funding, PHB works to stabilize families in their current homes, provide new affordable housing opportunities, and foster equitable, integrated, and diverse communities.

The mission of the Portland Housing Bureau is to solve the unmet housing needs of the people of Portland. The Bureau accomplishes its mission by building and preserving quality, affordable rental, and owner-occupied housing; supporting and sponsoring programs that help low-income Portlanders find, rent, buy, retain, and repair their homes; bringing together partners and leading them to assess the city's housing needs, choose sustainable solutions to efficiently meet them, and identify how best to pay for them; and reaching out to Communities of Color to ensure their participation in the economic opportunities that quality housing investments create.
Questions?Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:

• Abilityto apply the methods of program, administrative, and procedural analysis.
• Experienceeffectively communicating in both oral and written formats, including preparing clear, concise, and comprehensive reports, correspondence, and other documents appropriate to diverse audiences.
• Ability to analyze, explain, and apply relevant laws, regulations, ordinances, and policies.
• Experienceusing standard data management, and office software to maintain files, records, and documentation.
• Experiencecollecting, evaluating, and interpreting data, either in statistical or narrative form.
Applicant must also:

• Possess a valid state driver's license and https://www.portland.gov/sites/default/files/2020-06/3-09-driving-records.pdf https://get.adobe.com/reader/

The Recruitment Process

STEP 1: Apply online between November 11, 2024 - November 25, 2024Required Application Materials:
• Resume
• Answer the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:
• The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
• Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• You can use AI tools to assist with your job application, but please personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of November 25, 2024
• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of December 2, 2024
• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): December
• The hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: January
Step 6: Start Date: January
• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity

To apply, please visit https://apptrkr.com/5800371