WIOA Career Navigator I

Minimum Qualifications

Associate degree and one (1) year experience in case management; or any equivalent combination of related training and experience.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

Position Summary

This is professional work in providing aspects of career management and development, using guidance, counseling, coaching and advisory techniques to assist candidates with clarifying and achieving career goals and addressing issues related to employment barriers at CareerSource North Central Florida (CSNCFL). 

An employee assigned to this classification is responsible to create action plans, provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling; document all referrals, services, and follow-up activities in Employ Florida (EF) in accordance with established Local Operating Procedures.

Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.

Examples of Duties

Exudes a positive customer service focus.

Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.

Conducts preliminary interview meetings with candidates to determine candidate eligibility through assessment to establish needs and services.

Engages, interviews, and assesses job candidates to determine their qualifications, work history, job search strengths, challenges, and areas of interest. 

Informs job candidates of how to access the full menu of CareerSource North Central Florida reemployment services.  

Screens and refers job candidates to appropriate workshops. 

Matches and refers job candidates to open and appropriate job orders; creates snapshots and provides endorsed referrals. 

Prepares and maintains case files including documentation such as candidate eligibility information, program performance, services provided, and other relevant information and correspondence. 

Maintains close contact with candidates during training and/or job placements to resolve problems and evaluates placement adequacy; assesses continued needs of services. 

Documents services provided to candidates in applicable database.

Maintains accurate candidate files and case notes as required by laws, agency policies, and regulations.

Prepares budgets, training purchase orders, and supportive service vouchers for candidates to ensure all purchases are in accordance with established policy. 

Assists in the resolution of customer complaints, concerns, and issues.

Answers  public and candidate's questions about eligibility.

Provides performance standard information about candidate status and progress. 

Follows up with candidates, through one-on-one meetings, email, and/or phone discussions. 

Trains candidates on how to use Employ Florida (EF) system to complete a full application (Background Wizard, Virtual Recruiter, and resume) and perform job searches. 

Performs case closures by verifying license, certificate, and employment. 

Provides mock interviews, advice, and information on job search techniques, including looking for job vacancies, filling out applications, and going for interviews.

Assists candidates to formulate a self-marketing plan and job campaign strategy.

Reviews, updates, develops, and provides career information resources. 

Plans and delivers group workshops covering career management skills, interview, resume writing, and creative job searching. 

Maintains compliance with all personnel policies and procedures.

Works retail hours and/or hours as assigned.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of modern management and administration techniques and methods.

Skill in public speaking.

Skills in time management and case organization.

Ability to conduct interviews effectively.

Ability to communicate effectively both orally and in writing. 

Ability to make rational decisions in a timely manner. 

Ability to plan and deliver group workshops.

Ability to evaluate and place candidates appropriately.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits

• Medical/Health Insurance  
• Employee Life Insurance  
• Florida Retirement System  
• Employee Assistance Program

• Dental Insurance  
• Vision Insurance
• Supplemental & Dependent Life Insurance
• Deferred Retirement Program
• Flexible Spending Accounts
• Roth IRA
• Tuition Assistance Program
• Computer Purchase Program

NOTE: For detailed information regarding available benefits click here.

You may also view Frequently Asked Questions (FAQs) regarding benefits. 

• FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee.
• TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details.
• HOLIDAYS Holidays are as follows: 

1. New Years Day  
2. Martin Luther King Day  
3. Memorial Day  
4. Juneteenth
5. Independence Day  
6. Labor Day  
7. Veterans' Day  
8. Thanksgiving Day  
9. Friday following Thanksgiving  
10. Christmas Eve (IAFF*)  
11. Christmas Day  
12. Additional Christmas Holiday (All non-IAFF employees)  
13. 2 Floating Holidays  (All non- IAFF employees)

*IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays.

Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2.

Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.