Usher (Part-Time)

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all employees including: 

• Staff offers for discount tickets
• We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

The Usher is responsible for the seating and the safety of patrons in all performance venues in The John F.  Kennedy Center for the Performing Arts, including, but not limited to: the Concert Hall, the Opera House, the Eisenhower Theater, the Terrace Theater, the Theater Lab, the Family Theater, the Millennium Stage, the Terrace Gallery, the REACH and other venues and spaces as directed. Ushers are expected to offer the highest level of customer service possible to patrons, donors, visiting artists, artist management, guests, and any other member of the public or administration they may encounter. Ushers are also expected to carry out any job function management deems as appropriate and within the scope of customer service, audience experience, pre-show prep, post-show breakdown, guest and staff safety/emergency response/security.

Duties & Responsibilities

• Politely directing and escorting patrons to their seats.
• Providing patrons with programs and other relevant materials.
• Checking assigned section for cleanliness.
• Visually sweep the theaters to check for potential safety issues and lost and found items.
• Be aware of and enforce appropriate house rules.
• Remain at assigned post throughout the event unless taking an assigned break.
• Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
• Attend pre-event Usher meetings and other trainings as required by management.
• Demonstrate an in-depth knowledge of all assigned venues within The Center and a thorough understanding of evacuation procedures from all points within each venue.
• Other duties as directed.

Education/Experience

Formal training beyond a high school diploma of 6 months to one year's duration or equivalent desired. Successful completion of usher orientation and specific-theater training, including general knowledge and safety/security.

Minimum Skills and/or Knowledge Required

• Knowledgeable of all theater seat locations.
• Knowledgeable of proper directions on getting to all seat location.
• Ability to deal discreetly and sensitively with disruptive or dissatisfied patrons.
• Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
• Provide immediate and appropriate response to safety incidents and emergencies.
• Flexible work schedule. Evening, weekend and holiday work is required.
• General theater knowledge helpful.
• Maintain a professional, neat and well-groomed appearance in accordance with Kennedy Center guidelines.
• Communicate effectively in English.
• Ability to read small print.
• Digital proficiency skills to use a digital scheduling and programming tool.

Physical Demands

Must have the ability to stand for long periods of time, be able to move up and down stairs, be able to descend/ascend ramps and inclines/declines, be able to open theater doors repeatedly, and be able to lift and carry up to 10 pounds with or without reasonable accommodation. Close concentration, visual attention and need for manual dexterity. 

Work Environment

Will be working in a fast-paced, busy environment with environmental conditions such as low-to-high noise levels, varying heights and slopes, and limited lighting (ranging from dim to dark).