CareerSource WIOA Program Lead

Minimum Qualifications

Bachelor's degree in business administration, human resources, or social services and one (1) year experience in counseling and vocational planning or employment; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.
A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.

Successful completion of all applicable background checks pre-hire and ongoing are required.

Complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired.Position Summary

This is professional work in the monitoring of the day-to-day activities of CareerSource North Central Florida service team(s) in the CareerSource North Central Florida (NCF) Office of the Alachua County Community and Administrative Services Department.  The employee assigned to this classification ensures the efficient and effective operation and integration of all One Stop services, procedures, and resources; and evaluations the service activities and identifies problem resolution to ensure exceptional customer service; and monitors program performance. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.

 Exudes a positive customer service focus. Advocates  building  organizational  culture  through  aligning  decisions  with  core  values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Supervises and coordinates the activities of employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting training and orientation.   Monitors individual performance, tracks and recommends corrective action. Reviews and signs training vouchers and requests for purchases. Coordinates and monitors technical issues for staff. Performs core intensive, case management, and customer service quality reviews. Prepares for and attends follow-ups after program exit Coordinates cross training programs. Coordinates, monitors, and acts as the liaison in resolving complex issues preventing program participation or barriers to employment. Ensures files are updated and customer records are documented accurately. Implements quality improvement processes. Assists customers in developing case plans and Individual Responsibility Plans (IRPs). Runs customer-tracking reports. Implements and conducts workshops for employability purposes. Reviews, corrects, and processes applications and determines eligibility. Answers questions about eligibility and services for the public and candidates. Maintains compliance with all personnel policies and procedures. Works retail hours and/or hours as assigned. Drives a personal vehicle regularly to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Workforce Innovation and Opportunity Act (WIOA) and other pertinent program regulations and requirements in regards to employment and training techniques. Knowledge of how to foster independence and self-advocacy in customers. Knowledge of developing a service plan. Skill in interpersonal communication. Skill in computer word processing, spreadsheets, and database programs. Ability to deliver exceptional customer service skills, excellent organizational and team building skills. Ability to communicate effectively both orally and in writing. Ability to identify the types of services and resources that can address the specific candidate needs and circumstances. Ability to work independently and to work effectively with others. Ability to effectively supervise staff.  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet.

An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits

• Medical/Health Insurance  
• Employee Life Insurance  
• Florida Retirement System  
• Employee Assistance Program

Optional Benefits

• Dental Insurance  
• Vision Insurance
• Supplemental & Dependent Life Insurance
• Deferred Retirement Program
• Flexible Spending Accounts
• Roth IRA
• Tuition Assistance Program
• Computer Purchase Program

NOTE: For detailed information regarding available benefits click here.

You may also view Frequently Asked Questions (FAQs) regarding benefits. 

• FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee.
• TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details.
• HOLIDAYS Holidays are as follows: 

1. New Years Day  
2. Martin Luther King Day  
3. Memorial Day  
4. Juneteenth
5. Independence Day  
6. Labor Day  
7. Veterans' Day  
8. Thanksgiving Day  
9. Friday following Thanksgiving  
10. Christmas Eve (IAFF*)  
11. Christmas Day  
12. Additional Christmas Holiday (All non-IAFF employees)  
13. 2 Floating Holidays  (All non- IAFF employees)

*IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays.

Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2.

Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.

$46,030.40 Annually