Grand Canyon Conservancy
Philanthropy Officer for Planned Giving
Grand Canyon Conservancy seeks a visionary and experienced individual to lead the growth and transformation of GCC’s Planned Giving programs. This key leader will work with a highly skilled and dynamic team of professionals focused on raising private, institutional, and corporate funds in support of GCC’s mission and key initiatives at Grand Canyon National Park.
This position is ideal for a creative and experienced fundraising professional who is passionate about cultivating long-term relationships with donors and possesses a deep understanding of various giving vehicles including bequests and charitable trusts. Development, implementation, and management of a comprehensive planned giving program is central to this role, particularly as it relates to growing the number of Bright Angel Circle donors who focus their charitable contributions on long-term planned giving goals.
In addition, the Philanthropy Officer for Planned Giving is focused on building and maintaining relationships to steward a robust donor portfolio while also collaborating with internal colleagues who also encourage the opportunity for legacy giving among their own donor constituents. Whether partnering with the team in the Philanthropy division, those within other departments at GCC, or stakeholders outside of the organization, our next Philanthropy Officer for Planned Giving will be highly collaborative and possess both confidence and drive in fulfilling strategic objectives.
This is a remote, full-time exempt and benefit-eligible position reporting to the Senior Philanthropy Officer for Individual Giving. It requires episodic travel for donor visits and engagement opportunities in various locations throughout the U.S. as well as functions which are held at Grand Canyon National Park.
ABOUT GRAND CANYON CONSERVANCY
Grand Canyon Conservancy (GCC) is the official nonprofit partner of Grand Canyon National Park. Serving as a collaborative partner for Park leadership, our team focuses on GCC’s mission to inspire generations of park champions who cherish and support the natural and cultural wonder of Grand Canyon. GCC raises private funds, operates retail shops within the park, and provides premier experiential programs about the cultural and physical history of the region and the impact on individuals throughout the world. Underlying how we approach our important work, GCC has identified four core values representing how we foster interactions with our employees, partners, visitors, supporters, and followers. Our values include the following:
• Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential. • Education: We are a dynamic learning organization uniquely positioned to cultivate the “awe” of the Grand Canyon. • Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors. • Connection: We foster a sense of wonder and adventure for the Grand Canyon.
PRIMARY RESPONSIBILITIES
The essential functions of the Philanthropy Officer for Planned Giving position are centered around duties which may include, but are not limited to:
Strategy and Program Leadership • Work with the Senior Philanthropy Office of Individual Giving and the Chief Philanthropy Officer to grow and develop GCC’s current planned giving offerings into a robust, comprehensive planned giving program. • Manage a portfolio of planned and major giving donors, with the ability to give gifts of $25,000+; this includes preparing 15 or more giving proposals each year, and closing at least 75% of these solicitations. • Develop personalized donor cultivation strategies, conduct personal and virtual visits, and increase planned gift donor engagement. • Provide strategic guidance and oversight for the Bright Angel Circle (BAC) to strengthen this key constituency’s engagement and giving at the $25K level. • Recruit, manage, and steward GCC’s Planned Giving Advisory Council (PGAC), while also coordinating a minimum of two meetings each year which focus on providing strategic organizational and programmatic updates that enhance the value of PGAC members’ roles and responsibilities. • Stay current on organizational priorities, programs, and initiatives to ensure prospects and donors receive accurate and compelling information. Internal and external partnerships
• Join forces with GCC's Donor Relations Manager to design, develop, and implement personalized stewardship strategies for BAC members. • Collaborate with colleagues on cultivation and solicitation plans for legacy prospects and donors who are in managed portfolios, including developing tools and training to support the rest of the fundraising team. • Develop promotional planned giving concepts with the support of the Philanthropy Services Team and GCC’s Marketing Team using direct mail, email, and social media efforts to promote and solicit legacy giving. • Collaborate with external legal, financial, and estate planning professionals to facilitate planned gifts. • Participate in donor events held at both Grand Canyon National Park and other locations around the country while serving in roles that include spearheading outreach programs and/or supporting other event leads or speakers as a member of the Philanthropy team; specific duties are determined depending on the event audience and strategy.
Operational Oversight
• Develop, execute, and oversee the program budget for maximum utilization of revenues and expenses. • Maintain working knowledge of CRM (Raiser’s Edge) to enter and track donor information, actions, and proposals. MINIMUM QUALIFICATIONS
• Bachelor’s degree or significant professional experience in a related field. • Minimum of 5 years of fundraising experience, including working with and closing major and planned gifts. • Knowledge regarding the latest estate planning vehicles, including bequests, beneficiary designations, CRTs, life insurance, etc. • Ability to work independently and collaboratively as a part of a team who engage donors, prospects, and partners in the vital work of our organization • Excellent written and verbal communication skills. • Ability to maintain confidential donor, management, and organization information. • Ability to travel and/or work flexible hours on occasion.
PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
• Demonstrated organizational, relationship-building, and networking skills. • Experience with projects, strategic planning, and budgets. • Experience developing planned giving proposals for potential donors. • Proven ability to work on multiple projects, simultaneously paying attention to detail and meeting deadlines. • Proficiency in Microsoft Office Suite and fundraising/CRM software, preferably Raiser’s Edge. • Preference will be given to candidates with additional certifications (i.e., CFRE, CFRM, CPA, CAP, CSPG, CPGM) and training or coursework specific to Planned Giving.
WORKING CONDITIONS AND PHYSICAL DEMANDS
• Perform 60% of job duties in an office setting, 40% outside of the office. • Sit for long periods, up to 4 consecutive hours. • Work may periodically require evening or occasional weekends, as events and donor schedules dictate and to meet deadlines. • Ability to occasionally lift to 25 lbs.
TOTAL COMPENSATION
This is a full-time, exempt, benefit-eligible position. Target salary rate is $100K annually plus fringe benefits including employer-sponsored health insurance options with free or low cost premiums and select HSA contributions; life, disability, and AD&D insurance policies at no charge; eligibility for participation upon hire in retirement plans with employer match and financial planning services; paid time off, leaves, and sick time; and discounted retail store and GCC-sponsored outdoor training classes. A complete list of GCC support with the Total Compensation Program is available through the Human Resources Department.
Grand Canyon Conservancy is an Equal Opportunity Employer
To apply, visit: https://apptrkr.com/7242449
Full Time
Philanthropy Officer for Planned Giving
Grand Canyon Conservancy seeks a visionary and experienced individual to lead the growth and transformation of GCC’s Planned Giving programs. This key leader will work with a highly skilled and dynamic team of professionals focused on raising private, institutional, and corporate funds in support of GCC’s mission and key initiatives at Grand Canyon National Park.
This position is ideal for a creative and experienced fundraising professional who is passionate about cultivating long-term relationships with donors and possesses a deep understanding of various giving vehicles including bequests and charitable trusts. Development, implementation, and management of a comprehensive planned giving program is central to this role, particularly as it relates to growing the number of Bright Angel Circle donors who focus their charitable contributions on long-term planned giving goals.
In addition, the Philanthropy Officer for Planned Giving is focused on building and maintaining relationships to steward a robust donor portfolio while also collaborating with internal colleagues who also encourage the opportunity for legacy giving among their own donor constituents. Whether partnering with the team in the Philanthropy division, those within other departments at GCC, or stakeholders outside of the organization, our next Philanthropy Officer for Planned Giving will be highly collaborative and possess both confidence and drive in fulfilling strategic objectives.
This is a remote, full-time exempt and benefit-eligible position reporting to the Senior Philanthropy Officer for Individual Giving. It requires episodic travel for donor visits and engagement opportunities in various locations throughout the U.S. as well as functions which are held at Grand Canyon National Park.
ABOUT GRAND CANYON CONSERVANCY
Grand Canyon Conservancy (GCC) is the official nonprofit partner of Grand Canyon National Park. Serving as a collaborative partner for Park leadership, our team focuses on GCC’s mission to inspire generations of park champions who cherish and support the natural and cultural wonder of Grand Canyon. GCC raises private funds, operates retail shops within the park, and provides premier experiential programs about the cultural and physical history of the region and the impact on individuals throughout the world. Underlying how we approach our important work, GCC has identified four core values representing how we foster interactions with our employees, partners, visitors, supporters, and followers. Our values include the following:
• Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential. • Education: We are a dynamic learning organization uniquely positioned to cultivate the “awe” of the Grand Canyon. • Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors. • Connection: We foster a sense of wonder and adventure for the Grand Canyon.
PRIMARY RESPONSIBILITIES
The essential functions of the Philanthropy Officer for Planned Giving position are centered around duties which may include, but are not limited to:
Strategy and Program Leadership • Work with the Senior Philanthropy Office of Individual Giving and the Chief Philanthropy Officer to grow and develop GCC’s current planned giving offerings into a robust, comprehensive planned giving program. • Manage a portfolio of planned and major giving donors, with the ability to give gifts of $25,000+; this includes preparing 15 or more giving proposals each year, and closing at least 75% of these solicitations. • Develop personalized donor cultivation strategies, conduct personal and virtual visits, and increase planned gift donor engagement. • Provide strategic guidance and oversight for the Bright Angel Circle (BAC) to strengthen this key constituency’s engagement and giving at the $25K level. • Recruit, manage, and steward GCC’s Planned Giving Advisory Council (PGAC), while also coordinating a minimum of two meetings each year which focus on providing strategic organizational and programmatic updates that enhance the value of PGAC members’ roles and responsibilities. • Stay current on organizational priorities, programs, and initiatives to ensure prospects and donors receive accurate and compelling information. Internal and external partnerships
• Join forces with GCC's Donor Relations Manager to design, develop, and implement personalized stewardship strategies for BAC members. • Collaborate with colleagues on cultivation and solicitation plans for legacy prospects and donors who are in managed portfolios, including developing tools and training to support the rest of the fundraising team. • Develop promotional planned giving concepts with the support of the Philanthropy Services Team and GCC’s Marketing Team using direct mail, email, and social media efforts to promote and solicit legacy giving. • Collaborate with external legal, financial, and estate planning professionals to facilitate planned gifts. • Participate in donor events held at both Grand Canyon National Park and other locations around the country while serving in roles that include spearheading outreach programs and/or supporting other event leads or speakers as a member of the Philanthropy team; specific duties are determined depending on the event audience and strategy.
Operational Oversight
• Develop, execute, and oversee the program budget for maximum utilization of revenues and expenses. • Maintain working knowledge of CRM (Raiser’s Edge) to enter and track donor information, actions, and proposals. MINIMUM QUALIFICATIONS
• Bachelor’s degree or significant professional experience in a related field. • Minimum of 5 years of fundraising experience, including working with and closing major and planned gifts. • Knowledge regarding the latest estate planning vehicles, including bequests, beneficiary designations, CRTs, life insurance, etc. • Ability to work independently and collaboratively as a part of a team who engage donors, prospects, and partners in the vital work of our organization • Excellent written and verbal communication skills. • Ability to maintain confidential donor, management, and organization information. • Ability to travel and/or work flexible hours on occasion.
PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
• Demonstrated organizational, relationship-building, and networking skills. • Experience with projects, strategic planning, and budgets. • Experience developing planned giving proposals for potential donors. • Proven ability to work on multiple projects, simultaneously paying attention to detail and meeting deadlines. • Proficiency in Microsoft Office Suite and fundraising/CRM software, preferably Raiser’s Edge. • Preference will be given to candidates with additional certifications (i.e., CFRE, CFRM, CPA, CAP, CSPG, CPGM) and training or coursework specific to Planned Giving.
WORKING CONDITIONS AND PHYSICAL DEMANDS
• Perform 60% of job duties in an office setting, 40% outside of the office. • Sit for long periods, up to 4 consecutive hours. • Work may periodically require evening or occasional weekends, as events and donor schedules dictate and to meet deadlines. • Ability to occasionally lift to 25 lbs.
TOTAL COMPENSATION
This is a full-time, exempt, benefit-eligible position. Target salary rate is $100K annually plus fringe benefits including employer-sponsored health insurance options with free or low cost premiums and select HSA contributions; life, disability, and AD&D insurance policies at no charge; eligibility for participation upon hire in retirement plans with employer match and financial planning services; paid time off, leaves, and sick time; and discounted retail store and GCC-sponsored outdoor training classes. A complete list of GCC support with the Total Compensation Program is available through the Human Resources Department.
Grand Canyon Conservancy is an Equal Opportunity Employer
To apply, visit: https://apptrkr.com/7242449
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $94,000 -$122,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Operations Department is tasked with operating and maintaining the Kennedy Center’s campus which consists of approximately 1.7 million square feet of usable space spread across 17 acres of land. The Director of Food and Beverage will report directly to the Vice President of Operations and provides strategic leadership and comprehensive oversight of all Food and Beverage (F&B) operations, including public dining facilities, private event catering, and staff/volunteer dining. This role serves as the primary liaison and contract manager for The Kennedy Center’s third-party F&B service providers, ensuring outstanding quality, exceptional visitor experience, financial performance, and strict adherence to all applicable federal, state, and institutional guidelines. The position is a key leadership position responsible for ensuring that all dining, catering, and event hospitality experiences align seamlessly with the solemn, educational, and respectful mission of The Kennedy Center. This role is vital for patron satisfaction and upholding the integrity and high standards of the national cultural center and presidential memorial. As a key leader, this position will provide direct supervision, mentorship, and guidance to direct reports. This responsibility encompasses the full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. The position will champion a culture of excellence by setting clear performance goals, conducting regular evaluations, providing constructive feedback, and ensuring a collaborative, positive, and productive work environment for all team members. Key Responsibilities Strategic and Financial Leadership Financial Management: Develop, manage, and achieve annual F&B budgets, revenue forecasts, and operational goals. Monitor and control labor costs, food costs, and inventory to maximize profitability. Pricing Strategy: Establish competitive and profitable pricing for all menu items, beverage/bar offerings and catering packages. Policy Development: Establish and enforce standard operating procedures for all F&B areas, including inventory control, cash handling, purchasing, and service standards. Define and enforce policies for event bookings, space utilization, and the appropriate use of the memorial and museum spaces for all functions. Federal Guidelines and Relationships: Maintain awareness of and adhere to federal property management and usage guidelines relevant to F&B operations. Act as an institutional ambassador when engaging with external stakeholders, federal institutions and trust instrumentalities. Direct Reports: Responsible for full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. Contract and Vendor Management Senior Liaison: Serve as the principal relationship manager with contracted F&B vendor(s), driving collaboration, accountability, and strategic alignment. Negotiate and manage contracts with suppliers, distributors, and third-party vendors to ensure cost-efficiency and quality. Performance Oversight: Monitor and evaluate vendor performance against contractual obligations, service level agreements, financial targets, and quality standards. Contractual Compliance: Ensure all F&B operations, private/special events adhere to the terms of the contract, including revenue guarantees, commission reporting, and facility usage policies. Menu and Pricing Approval: Review and approve all menus, pricing structures, and promotions to ensure quality, value, and appropriateness for a federal memorial and national cultural institution. Regular Review: Lead regular financial and operational review meetings with the vendor and senior Museum leadership. Operational Excellence and Event Execution Catering and Banquets: Oversee all catering operations for conventions, trade shows, meetings, and social events. Ensure flawless execution of special events from initial setup to cleanup. Concessions and Retail: Direct the operation of all concession sales within the retail food outlets and intermission bars, focusing on efficiency, speed of service, and maximizing per capita spending. Quality Control: Work closely with the Executive Chef to ensure consistency, quality, and presentation of all food products. Facility Management: Oversee the maintenance, cleanliness, and functional operation of all kitchen equipment, service areas, storage rooms, and loading docks in compliance with relevant safety and sanitation codes. Service Standards: Establish and enforce best-in-class standards for visitor service and hospitality across all F&B outlets and event spaces. Special Event Management: Direct the F&B strategy and execution of all private, internal, and high-profile government/VIP events, ensuring seamless coordination with departments (Security, Facilities, Programming, Development, Special Events). Regulatory Compliance: Ensure strict compliance with all applicable federal, state, and institutional guidelines, including kitchen and food safety, health permits, alcohol licensing, and ADA requirements. Risk Mitigation: Oversee robust risk mitigation procedures to ensure the safety of visitors, staff, and the preservation of The Kennedy Center’s collections and facilities during all F&B and event activities. Facility Maintenance: Work closely with the Facilities department and the vendor to ensure all dining and kitchen areas are maintained to the highest standards of cleanliness and operational efficiency. Menu, Concept, and Sales Development Menu Innovation: Lead the creative development of all menus (special events, concession, retail) in collaboration with the internal and external teams and contractors, incorporating current trends, client feedback, and seasonal ingredients. Sales Collaboration: Partner with the Programming, Marketing and Special Events teams to provide customized F&B solutions, conduct site inspections, and participate in client presentations to win new business. Alcohol Service: Ensure strict compliance with all federal, state, and institutional guidelines/laws regarding the sale and service of alcoholic beverages, including responsible service training. Revenue Generation: Identify and drive revenue-generating opportunities through public dining, catering, and event rentals while maintaining the solemnity and mission-focus of the memorial. Team Leadership and Development Recruitment and Training: Oversee the recruitment, hiring, onboarding, and continuous professional development of all F&B management and staff (full-time and part-time). Performance Management: Set clear performance expectations, conduct regular performance reviews, and implement coaching/disciplinary actions as necessary for employees and contractors. Culture: Foster a positive, high-energy work environment that emphasizes teamwork, accountability, and a commitment to exceptional customer service. Compliance and Safety Sanitation: Maintain rigorous adherence to all applicable codes, aiming for top inspection scores. Ensure all employees and contractors hold necessary certifications. Safety: Implement and monitor safety protocols to prevent workplace accidents and ensure the safe handling of food, equipment, and chemicals. Other duties as assigned. Key Qualifications Education: Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred. Experience: Minimum of 10 years of progressive leadership experience in high-volume, multi-unit food service, with at least 5 years in a Director or equivalent role. Business Acumen: Exceptional financial literacy, including experience with P&L statement analysis, budgeting, forecasting, and cost control systems. Leadership: Demonstrated ability to lead, mentor, and motivate an agile and diverse team, often including union or high-volume contract labor. Operational Software: Proficiency with POS (Point of Sale) systems, inventory management software, and MS Office Suite. Experience with event management software is a plus. Client Relations: Strong negotiation, presentation, and interpersonal skills to build rapport with clients, show managers, and internal stakeholders. Adaptability: Proven ability to manage complex logistics, pivot quickly, and maintain composure and efficiency under the high-pressure demands of a live event environment. Patron Relations: Experience working with the public, addressing patron complaints and interfacing individuals from a wide range of backgrounds and expertise. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Walk and stand for extended periods of time. Work a flexible schedule, including evenings, weekends, and holidays based on event demand. Lift and/or move up to 25 pounds, and occasionally lift/move up to 50 pounds.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $94,000 -$122,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Operations Department is tasked with operating and maintaining the Kennedy Center’s campus which consists of approximately 1.7 million square feet of usable space spread across 17 acres of land. The Director of Food and Beverage will report directly to the Vice President of Operations and provides strategic leadership and comprehensive oversight of all Food and Beverage (F&B) operations, including public dining facilities, private event catering, and staff/volunteer dining. This role serves as the primary liaison and contract manager for The Kennedy Center’s third-party F&B service providers, ensuring outstanding quality, exceptional visitor experience, financial performance, and strict adherence to all applicable federal, state, and institutional guidelines. The position is a key leadership position responsible for ensuring that all dining, catering, and event hospitality experiences align seamlessly with the solemn, educational, and respectful mission of The Kennedy Center. This role is vital for patron satisfaction and upholding the integrity and high standards of the national cultural center and presidential memorial. As a key leader, this position will provide direct supervision, mentorship, and guidance to direct reports. This responsibility encompasses the full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. The position will champion a culture of excellence by setting clear performance goals, conducting regular evaluations, providing constructive feedback, and ensuring a collaborative, positive, and productive work environment for all team members. Key Responsibilities Strategic and Financial Leadership Financial Management: Develop, manage, and achieve annual F&B budgets, revenue forecasts, and operational goals. Monitor and control labor costs, food costs, and inventory to maximize profitability. Pricing Strategy: Establish competitive and profitable pricing for all menu items, beverage/bar offerings and catering packages. Policy Development: Establish and enforce standard operating procedures for all F&B areas, including inventory control, cash handling, purchasing, and service standards. Define and enforce policies for event bookings, space utilization, and the appropriate use of the memorial and museum spaces for all functions. Federal Guidelines and Relationships: Maintain awareness of and adhere to federal property management and usage guidelines relevant to F&B operations. Act as an institutional ambassador when engaging with external stakeholders, federal institutions and trust instrumentalities. Direct Reports: Responsible for full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. Contract and Vendor Management Senior Liaison: Serve as the principal relationship manager with contracted F&B vendor(s), driving collaboration, accountability, and strategic alignment. Negotiate and manage contracts with suppliers, distributors, and third-party vendors to ensure cost-efficiency and quality. Performance Oversight: Monitor and evaluate vendor performance against contractual obligations, service level agreements, financial targets, and quality standards. Contractual Compliance: Ensure all F&B operations, private/special events adhere to the terms of the contract, including revenue guarantees, commission reporting, and facility usage policies. Menu and Pricing Approval: Review and approve all menus, pricing structures, and promotions to ensure quality, value, and appropriateness for a federal memorial and national cultural institution. Regular Review: Lead regular financial and operational review meetings with the vendor and senior Museum leadership. Operational Excellence and Event Execution Catering and Banquets: Oversee all catering operations for conventions, trade shows, meetings, and social events. Ensure flawless execution of special events from initial setup to cleanup. Concessions and Retail: Direct the operation of all concession sales within the retail food outlets and intermission bars, focusing on efficiency, speed of service, and maximizing per capita spending. Quality Control: Work closely with the Executive Chef to ensure consistency, quality, and presentation of all food products. Facility Management: Oversee the maintenance, cleanliness, and functional operation of all kitchen equipment, service areas, storage rooms, and loading docks in compliance with relevant safety and sanitation codes. Service Standards: Establish and enforce best-in-class standards for visitor service and hospitality across all F&B outlets and event spaces. Special Event Management: Direct the F&B strategy and execution of all private, internal, and high-profile government/VIP events, ensuring seamless coordination with departments (Security, Facilities, Programming, Development, Special Events). Regulatory Compliance: Ensure strict compliance with all applicable federal, state, and institutional guidelines, including kitchen and food safety, health permits, alcohol licensing, and ADA requirements. Risk Mitigation: Oversee robust risk mitigation procedures to ensure the safety of visitors, staff, and the preservation of The Kennedy Center’s collections and facilities during all F&B and event activities. Facility Maintenance: Work closely with the Facilities department and the vendor to ensure all dining and kitchen areas are maintained to the highest standards of cleanliness and operational efficiency. Menu, Concept, and Sales Development Menu Innovation: Lead the creative development of all menus (special events, concession, retail) in collaboration with the internal and external teams and contractors, incorporating current trends, client feedback, and seasonal ingredients. Sales Collaboration: Partner with the Programming, Marketing and Special Events teams to provide customized F&B solutions, conduct site inspections, and participate in client presentations to win new business. Alcohol Service: Ensure strict compliance with all federal, state, and institutional guidelines/laws regarding the sale and service of alcoholic beverages, including responsible service training. Revenue Generation: Identify and drive revenue-generating opportunities through public dining, catering, and event rentals while maintaining the solemnity and mission-focus of the memorial. Team Leadership and Development Recruitment and Training: Oversee the recruitment, hiring, onboarding, and continuous professional development of all F&B management and staff (full-time and part-time). Performance Management: Set clear performance expectations, conduct regular performance reviews, and implement coaching/disciplinary actions as necessary for employees and contractors. Culture: Foster a positive, high-energy work environment that emphasizes teamwork, accountability, and a commitment to exceptional customer service. Compliance and Safety Sanitation: Maintain rigorous adherence to all applicable codes, aiming for top inspection scores. Ensure all employees and contractors hold necessary certifications. Safety: Implement and monitor safety protocols to prevent workplace accidents and ensure the safe handling of food, equipment, and chemicals. Other duties as assigned. Key Qualifications Education: Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred. Experience: Minimum of 10 years of progressive leadership experience in high-volume, multi-unit food service, with at least 5 years in a Director or equivalent role. Business Acumen: Exceptional financial literacy, including experience with P&L statement analysis, budgeting, forecasting, and cost control systems. Leadership: Demonstrated ability to lead, mentor, and motivate an agile and diverse team, often including union or high-volume contract labor. Operational Software: Proficiency with POS (Point of Sale) systems, inventory management software, and MS Office Suite. Experience with event management software is a plus. Client Relations: Strong negotiation, presentation, and interpersonal skills to build rapport with clients, show managers, and internal stakeholders. Adaptability: Proven ability to manage complex logistics, pivot quickly, and maintain composure and efficiency under the high-pressure demands of a live event environment. Patron Relations: Experience working with the public, addressing patron complaints and interfacing individuals from a wide range of backgrounds and expertise. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Walk and stand for extended periods of time. Work a flexible schedule, including evenings, weekends, and holidays based on event demand. Lift and/or move up to 25 pounds, and occasionally lift/move up to 50 pounds.
