Box Office Treasurer

About The Kennedy Center  

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy  

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.   

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.   

Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts.  

Pay Details

The pay for this position is determined by the Collective Bargaining Agreement and is set at $53.57 per hour.

Job Description

The Treasurer will supervise ticketing operations for venues as assigned with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency.

Key Responsibilities

• Establish priorities and delegate duties to assistant treasurers and ticket sellers on a daily basis.
• Set up events in Tessitura ticketing system.
• Reconcile box office receipts and deposits on a daily basis.
• Prepare performance statements.
• Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from assistants and ticket sellers.
• Maintain positive attitude and team spirit within the box office while keeping the environment professional.
• Work with theater managers and company managers to fulfill policy and contractual agreements as well as helping to ensure smooth front of house operation.
• Work with promoters on setup and sales of their events.
• Work with IT department as part of treasurer team to keep up to date and provide input on all applications and processes pertaining to ticketing, sales, and event setups.

Key Qualifications

• The candidate must have at least 5 years of experience in box office and sales, as well as a minimum 2 years of experience supervising and training.
• The candidate must have a proven strong customer service background.
• The candidate must have excellent writing, communication, and problem-solving skills, and must be detail-oriented and well-organized.
• The candidate must exhibit a professional demeanor - diplomacy and tact are essential.
• The candidate must have proven leadership skills.
• Knowledge of computerized ticketing systems is a must, preferably in Tessitura (experience in Tessitura setups and reporting a plus).
• Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.   
• Candidate must be willing to work onsite.  
• Flexibility to work weekends and holidays as required.