Business Systems Analyst

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a total rewards package to all full-time employees to include: 

• Staff offers for discount tickets
• Retirement plan with organization matching (after 1 year of employment)
• Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
• Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
• Annual Leave, Sick Leave, and Personal Days available immediately upon hire
• 11 paid holidays per year 
• Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
• We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video!

Pay Details

The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $80,000 - $105,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities.

Job Description 

The Business Systems Analyst will join the Information Technology Department at the Kennedy Center, reporting to the Sr Director, Data & Systems. The Kennedy Center Information Technology (IT) Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The IT Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed.

No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions.

As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen.

The principal purpose of the Systems Analyst is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue. 

The Kennedy Center is undergoing multiple digital transformation efforts on various systems and this role will be involved in the adoption and ongoing support of these new systems.  Within the next 6 months we will be launching a new ERP (Finance) system, Sage Intacct and a new HRIS system, UKG.  This unique timing is an exciting opportunity to deeply understand how our systems are implemented to facilitate business practices and play an advisory role where appropriate. 

Key Responsibilities

• Work closely with Finance/Payroll/HR/CRM users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems.

• Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states.

• Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately).

• Create and maintain detailed technical documentation for IT. Staff. Follow IT processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process.

• Other duties as assigned.

Key Qualifications

• This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions.
• Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired. 
• Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful.  Strong SQL skills are required and experience with or an interest in data analytics and reporting using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful.
• The ideal candidate would likely have 3-5 years of professional experience in a Systems Analyst / Business Analyst / Support Analyst role.
• Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. 
• Candidate must be willing to work onsite. 

Additional Information

• The noise level in the work environment is moderate, with shared office space (cubicles) and sometimes the noise of performers rehearsing can be heard around the building.
• Travel up to 5% may be required.