Specialist/Manager, Student Systems Services

The University of Nevada, Reno is recruiting for a Specialist or Manager, Student Systems Services position.  This position manages system user needs, with the primary focus on enhancing the student experience with the PeopleSoft and the various additional third party systems that extend the functionality of Student Information System. This position works closely with a broad range of university technical and functional offices including but not limited to the office of Information Technologies, Teaching and Learning Technologies, the university Help Desk and PeopleSoft functional and technical leads to ensure that the user experience meets an exemplary standard of customer service.  This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and administrative support to instructors and advisors including the development of electronic, web and printed materials. This position reports to the Registrar.

The Specialist is responsible for the oversight of the user services associated with PeopleSoft and additional third party systems that extend the functionality of the Student Information System.  This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and user support including the development of electronic, web and printed materials.  The incumbent may supervise student employees and graduate assistants.

In addition to the duties required of the Specialist, the Manager supervises faculty and staff in Admissions and Records who provide customer service to a broad range of constituents. The Manager is a key member of the Enrollment Services leadership team and coordinates the customer service and troubleshooting efforts of Financial Aid and Cashier’s. The Manager ensures that student issues are resolved with one point of contact and ensures accessibility of all student systems information and communications technology.