Apartment Coordinator (Coordinator 1) - (RES00000071)

Hourly Range: 

$21.65 per hour 

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University’s entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

This role is an on-campus, in-person position.

This position oversees the leasing and management of leased, 12-month, apartment communities (currently 4 properties) at SMU, totaling 48 units. This position is responsible for all aspects related to marketing, leasing, rent collection, day-to-day management, and unit make-ready on the apartments. Also assists in response to crisis management when situations arise. This position provides assistance and support for some financial duties of the department and operations area, and performs customer service work related to apartments and other Residence Life and Student Housing functions. Serves as back-up to the Administrative Coordinator/Service Coordinator in overseeing the student ambassador team and other front of house functions. Will assists with other RLSH main office initiatives and office supply ordering as directed/requested. This position is deemed "Remote Essential" under modified operations.

Essential Functions:

• Accurately and thoroughly process applications for residency, prepare lease agreements, and occupancy-related paperwork. Collects security deposits and rent payments to be deposited into RLSH accounts, and institutes procedures against delinquent accounts. Oversees marketing of apartments to SMU students. Provides data/details necessary for annual reporting.

• Physically walks and inspects communities on a regular basis. Inspects units prior to move out to coordinate make-ready process. Walks all move-outs, assesses charges and inspects vacant units prior to move-in. Manages all keys, lock changes, garage and apartment codes, and resets as needed. Coordinates with facilities staff to ensure timely Work Order response and make-ready of apartment after move out.

• Manages resident experience and provides proper response and customer service when complaints are received. Responds to emergency matters as situations arise. Triages any billing discrepancies. Provides high quality customer service to all tenants. Maintains knowledge about local market conditions and impact that has on RLSH apartment properties.

• Serves as backup for RLSH front of house operations. Assists with oversight and support of student ambassador team. Makes operations area purchases to maintain daily functions as directed. Supports and communicates RLSH policies to callers and/or walk-ins. Assists with clearance/access audits on a semester by semester basis.

• Serves on department or institutional committees as needed or directed. Provides leadership and support during opening and closing of the residence halls each quarter. Serves as a resource to residents who have questions about housing policies and procedures. Supports RLSH processes and policies year-round. Other duties as assigned.

• Occasional weekend hours may be required during peak periods. 

Qualifications

Education and Experience:

A high school diploma or equivalent is required. 

A minimum of one year of experience working in university housing or other relevant university setting, apartment management or real estate is required. One year of experience serving in a role with accounting or financial duties is preferred. 

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Candidate familiarity with Microsoft Office suite is essential. 

Physical and Environmental Demands:

• Sit for long periods of time
• Bend, squat, climb, kneel, stand
• Reach above shoulders
• Carry/lift over 25-50 lbs. 
• Handle objects (dexterity)
• Push/pull
• Walk for long distances
• Drives motorized equipment

Deadline to Apply:

This position is open until filled.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.