Senior Case Manager (Community Support Team)

Senior Case Manager (Community Support Team)

Job ID: 107114
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 30, 2023.


PAY AND BENEFITS

Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Case Manager, Senior

Annual Pay Range: $62,895.96 - $79,493.86

Hourly Pay Range: $30.238443 - $38.218203

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County Health Centers is seeking a senior level Case Manager to work as part of the Community Support Team. The Senior Case Manager position within the Community Support Team will help impact social determinants of health for our vulnerable clients, who often have chronic medical and mental health needs. This position will provide assistance to clients who are diagnosed with Severe Mental Health or Substance Use Disorders. The Senior Case Manager develops case plans to match individual client needs, preferences, and eligibility status with a broad range of financial, medical, social, vocational, and other services and resources. The Senior Case Manager also coordinates and oversees a work unit, assigns cases, monitors caseloads, assists with training of staff and participates in program planning and services development through communities.

Successful applicants will have a strong commitment to providing equitable services to the community and supporting Clackamas County's commitment to equity, inclusion, and diversity. Additionally, they will have an anti-racist lens, have completed some personal reflection and growth in their own equity journey, have a strong commitment to providing equitable services to the community, foster an open and productive environment, and demonstrate sensitivity to and respect for the diverse populations we serve. You will be expected to participate in and support increased diversity and equity within our team, clinic, and county.

Clackamas County is committed to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience, including those in recovery, or who identify as having lived experience.

We are looking for an energetic, resourceful, and empathic individual who works well independently and as part of a team. The Senior Case Manager in this position must be very skillful in interacting and engaging with a diverse client base while maintaining professionalism in a stressful environment. The position will include in-home visits and transporting individuals as part of a service delivery model.

This position will support clients at the Development Services Building (DSB) Behavioral Health Center, located on the Red Soils Campus at Oregon City.

Required Minimum Qualifications/ Transferrable Skills:*

• Must be a Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO)

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an ISSP.

• A minimum of three (3) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Experience providing case management services for adults diagnosed with severe and persistent mental illness and substance use issues (SPMI)
• Experience in assessing client needs and developing treatment plans
• Must maintain a Basic Life Support (BLS) certificate
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Three (3) or more years of experience working with individuals with severe and persistent mental illness (SPMI)
• Three (3) or more years of experience in assessing client needs and developing treatment plans
• Qualified Mental Health Associate 2 (QMHA-2)

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

• Leads the work of staff in assigned work units; trains and provides direction to Case Managers and related staff on complex technical or procedural issues; assigns caseloads and reviews decisions on difficult case problems; identifies training needs for work unit; assists in evaluating work performance; acts on behalf of the unit or program supervisor as directed.
• Provides group, individual, and family services as appropriate and identified in the MH treatment plan. Actively engages clients in most appropriate setting (home, office, community). Provides outreach to clients for missed appointments. Utilizes agency approved Evidence Based Practices. Utilizes outcome measures identified by CCBHS to monitor client progress in their recovery. Makes mandatory reports as defined by state law and agency policy.
• Provides case management and care coordination services for individuals who are diagnosed with SPMI and/or SUD. Provides outreach as indicated in client's care plan. Develops and coordinates resources to provide clients and potential clients with needed services; community outreach and coordination with services provided.
• Coordinates with health care providers, social service personnel, and other agencies to obtain services; provides information and referral services to clients and families, reevaluates and updates case plans and client eligibility on a regular basis; advocates for client with other agencies for services.
• Provides individual/family skills training as appropriate and identifies in the treatment plan the following activities of daily living as needed: safety planning, health practices, communication, time management, money management, nutrition, mental health symptoms, medication management, problem solving, family relationships, alcohol/drug use, leisure, community resources, social network, sexuality, productivity, coming skills, behavior norms, personal hygiene, grooming and dress.
• Develops and coordinates resources to provide clients and potential clients with needed services; develops support groups and volunteer programs.
• Researches and compiles case statistics; develops, submits, and modifies necessary documentation to implement payments and program benefits; prepares documentation for reports.
• Other duties as assigned.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques of human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs.

Some knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology; principles of management and organization design; principles and techniques of supervision.

Skill to: Plan and coordinate the work of assigned staff; direct staff in continuous efforts to improve quality, productivity and effectiveness; develop creative strategies to respond to unusual and complex case management problems and situations; gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment.


WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday. Preferred work schedule would be 8:30 AM - 5:00 PM.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Jimmy Henry, Recruiter
JHenry@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107114&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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