Office Specialist 2 (Bilingual English/Spanish) - Sunnyside Health Center

Office Specialist 2 (Bilingual English/Spanish) - Sunnyside Health Center

Job ID: 107149
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, September 11, 2023.


PAY AND BENEFITS

Annual Pay Range: $50,222.70 - $63,454.30

Hourly Pay Range: $24.145530 - $30.506877

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County's Health Centers Division is seeking a bilingual Office Specialist to join our team. The Office Specialist provides complex administrative support including billing and insurance information, client intakes, and data requests from clinicians. We are a highly engaged and collaborative team that is passionate about the diverse patients we serve and supportive of the County's mission. The clinic is fast-paced and we are passionate about creating a positive work culture.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of two (2) years of relevant experience in administrative office support or similar that that would provide the required knowledge and skills to perform the duties of the job
• Bilingual English/Spanish skills
• At least one (1) year of customer service experience
• At least one (1) year of data entry experience
• Intermediate to expert level experience with Microsoft Suite (Word, Excel, Outlook, Teams)
• Work experience handling a high volume of calls and greeting walk-in visitors
• Experience working at a front desk
• Exceptional organizational skills
• Strong verbal and written communication skills, including ability to communicate well with members of a diverse population
• Ability to maintain composure in stressful situations when dealing with a variety of people
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Two (2) or more years of experience working in a health care environment/medical facility

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

• Greets patients, assesses their insurance status, and checks them in for their appointment. Engages patient regarding their insurance status either on the phone or in person. Refers to Oregon Health Plan staff if patient is uninsured and potentially eligible for coverage.
• Processes complex or technical materials such as legal forms, formal documents and records where specific procedural requirements are somewhat complicated, and where accuracy and effectiveness are critical. Reviews paperwork for accuracy and corrects mistakes prior to submission. Runs data reports through Epic, Anasazi, and Dentrix as needed.
• Receives, transfers or refers calls to proper sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; meets and greets the general public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.
• Effectively operates complex equipment and office machinery in the office served which may include, sophisticated electronic transcribers, and other data entry machinery; may serve as departmental liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
• Reconciles problems by consulting technical manuals; serves as a departmental liaison with service and vendor personnel when problems occur; processes transactions; computes or verifies data, fees or payments.
• Types complex, technical, financial or confidential correspondence, reports, typed or handwritten material for entry as needed.

REQUIRED KNOWLEDGE AND SKILLS

Considerable Knowledge of: Accepted office practices, procedures and techniques; Basic English & Spanish composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes, HIPAA privacy practices.

Some Knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.

Working Knowledge of: Office equipment, including computers and software programs and their functions/capabilities.

Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment.


WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday: 8:00am - 5:00pm on-site; hybrid only as needed (weather related, clinic closures due to extreme circumstances).

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Jenn Johnson, Recruiter
JJohnson2@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107149&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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