Office Specialist 2 (Communications 9-1-1 Department)

Office Specialist 2 (Communications 9-1-1 Department)

Job ID: 107119
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, August 21, 2023.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PLEASE NOTE:

Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document.

PAY AND BENEFITS

Annual Pay Range: $50,222.70 - $63,454.30

Hourly Pay Range: $24.145530 - $30.506877

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 10.7 hours of vacation accrued per month for non-dispatch positions (accrual increases every 5 years by 2 hours)
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• Employer match of 3.5% on Deferred Comp 457 Retirement Plan
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by AFSCME.

AFSCME: C-COM Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

• Are you passionate about helping others?
• Do you have a “gift” for remaining calm under deadline pressure?
• Do you demonstrate compassion and empathy and aim to be helpful in your interactions with others?
• Do you have exceptional organization skills?
• Do you thrive in a customer service oriented environment?
• Do you have creative problem-solving skills?
• Do you have a “knack” for investigation and finding information in computer-based programs that generate a high amount of data?

If you answered "yes" to the questions above, we want you to join our team as an Office Specialist 2 at the Clackamas County Communications 9-1-1 (CCOM) Department. If selected for this position, you will be responsible for managing and responding to requests for public records. In this position, you will find and prepare audio recordings, print-outs of calls from our computer aided dispatch system (CAD) and respond to requests for both the news media and attorneys for information relating to 9-1-1 calls.

We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call-taking services to the public. To that end, we are searching for an individual, who is motivated to be a positive and collaborative contributor to a highly functional department team with strong communication and organizational skills, as well as professional demeanor, calm presence, and commitment to serving diverse populations.

Required Minimum Qualifications/Transferrable Skills:*

• A minimum of two (2) years of relevant experience providing clerical support, with two (2) years of experience in each of the following areas:
  • Data entry & retrieval
  • Reception
  • Document processing
• A minimum of two (2) years of experience providing customer service over the phone and in person
• A minimum of one (1) year of experience working with sensitive and confidential information
• A minimum of one (1) year of experience in positions that required strong organizational skills
• A minimum of one (1) year of experience establishing priorities and managing workload with minimal supervision

Preferred Special Qualifications/Transferrable Skills:*

• Familiarity with 9-1-1 dispatch operations
• Experience with Computer Aided Dispatch (CAD) and logging recorders
• Experience using Request FOIA software application
• Experience listening to and understanding public safety radio traffic
• Intermediate proficiency in Microsoft Suite applications, including Microsoft Word, Microsoft Excel, and Microsoft Outlook

Pre-employment Requirements:

• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

KEY COMPETENCIES FOR SUCCESS IN THIS POSITION:

Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values).

Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders.

Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first.

Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve, both internally and externally, including proactive engagement to keep customers informed.

Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it.

Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations.

Values Technology Use utilizing electronic systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.

Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions.

Engages in Self-Management as evidenced by the individual's ability to demonstrate dependability, flexibility, responsibility, accountability and the ability to develop strategies to effectively manage tasks of one's work.

Puts Ethics into Action by holding himself or herself to a high standard of professional, honest and objective behavior. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve.


TYPICAL TASKS

Duties may include but are not limited to the following:

Records Request Management

• Retrieves requests for Incident Printouts, Address Histories, and/or Audio Recordings; searches records, receives & processes payments
• Contacts requester to clarify, advise, and explain process and fees
• Searches, prints, redacts, scans, crops, converts, burns audio incidents onto CDs
• Files hard copies of requests by date of incident and year

Impounded Incident Record Maintenance

• Processes impounded incidents
• Emails agencies periodically to check continuing impounded status of incidents
• Releases impounded incidents when allowed; redacts, re-saves, and destroys as appropriate

Court Appearance

• Receives subpoenas, appears in court as required, maintains file of cancelled subpoenas

Assist Training & Quality Assurance Coordinators and Administration

• Make recordings for Quality Assurance review and assist with training materials

Continuing Education

• Maintains LEDS and CPR certifications
• Receives training on new programs and technical equipment

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).

Please Note: Incumbent may be required to attend court hearings on Fridays. In the event a Friday court hearing attendance is required, the remaining scheduled work hours will be adjusted accordingly.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

Work Location: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments.

Learn more about Clackamas County C-COM


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


OTHER INFORMATION

TESTING AND SELECTION PROCESS

Applicants must pass ALL STEPS of the testing process. A summary of the testing and selection process steps is outlined below.


STEP 1: INITIAL QUESTIONNAIRE SCREENING

After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. A list of minimum and preferred qualifications is available in the Job Details & Qualifications section.


STEP 2: APPLICATION REVIEW

Applicants passing the first step of the process will have their application materials reviewed. This review will include an evaluation of relevant experience and qualifications as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration.


STEP 3: DEPARTMENT INTERVIEW

Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules.


STEP 4: STATEMENT OF PERSONAL HISTORY (SPH)

Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process.


STEP 5: EXTENSIVE BACKGROUND INVESTIGATION

Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process.


STEP 6: PRE-EMPLOYMENT DRUG SCREEN

Candidates who receive conditional job offers after the department interview and pass the background investigation will take a post-offer pre-employment drug test.


RECRUITING QUESTIONS?

Victoria Vysotskiy, Recruiter
Vvysotskiy@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107119&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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