9-1-1 Communications Operations Supervisor

9-1-1 Communications Operations Supervisor

Job ID: 107118
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 30, 2023.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PLEASE NOTE:

Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document.

PAY AND BENEFITS

Annual Pay Range: $104,784.54 - $126,921.52

Hourly Pay Range: $50.377181 - $61.019963

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

* For estimation purposes only:

• Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in a coaching, shift lead, or supervisory role, will start at $50.78 per hour / $105,622 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement.
• Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in the coaching, shift lead, or supervisory role, and experience with a MAJCS PSAP, will start at $52.56 per hour / $109,324 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrual per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
  • Clackamas County will match up to 3.5% of deferred contribution by employees within the Communications Operations Supervisor classification
• A variety of additional optional benefits (see links below for additional information)

This is a full time non-represented group 2 County position

Non-Represented Group 2 Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

• Are you passionate about emergency services and specifically, 9-1-1?
• Are you committed to providing excellent customer service to both our residents and our public safety community?
• Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?
• Do you have exceptional organization skills?

If you answered "yes" to the questions above, we want you to join our team as a Communications Operations Supervisor. If selected for this position, you would perform the highest level technical duties and have responsibilities for shift supervision in the operation of a 24-hour central communications system. Our dispatchers use an Enhanced 911 system with a progressive Computer Aided Dispatch system. Clackamas County's 911 Communications Center is committed to our dispatchers receiving complete cross-training and maintaining currency in all skills to dispatch police, fire and medical units. The most critical components of the Communications Operations Supervisor position are to perform supervisory, administrative and technical duties, in order to ensure the center's efficient operation, and to maintain compliance with established policies, procedures, and federal and local laws, rules, and regulations.

As a Communications Operations Supervisor you will have a key role in providing effective management of emergency situations, either directly or indirectly. Therefore, in order to be successful in this position, you must be able to think clearly and respond appropriately and professionally under stressful and rapidly evolving conditions. Additionally, you will also be responsible for monitoring the performance of all on-duty personnel as well as for ongoing performance feedback for the assigned employees.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public. To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of five (5) years of directly relevant experience that includes the following:
  • A minimum of three (3) years of dispatch experience in a consolidated (police, fire, medical emergency) 9-1-1 dispatch center
  • A minimum of two (2) years of experience in the coaching, shift lead, or supervisory role

Preferred Special Qualifications/ Transferrable Skills:*

• Experience as a supervisor or a lead worker in a dispatch center
• Advanced Department of Public Safety Standards and Training (DPSST) Telecommunicator Certification
• DPSST Supervisor Certification in accordance with OAR 259-008-0025(3)
• DPSST Emergency Medical Dispatch (EMD) Certification
• Associate's degree or higher in a Public Administration, Business Administration, or related field

Pre-employment Requirements:

• Must be able to work shifts, including evenings, weekends and holidays
• Must be available for 24-hour on-call response to emergency situations or other urgent issues
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass an extensive background investigation, including a national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Other Requirements:

• Within twelve (12) months of hire, possession of the following certifications, issued by the Department of Public Safety Standards and Training (DPSST):
  • Basic Certification as a Telecommunicator
  • Law Enforcement Data Systems (LEDS) Certification
  • Emergency Medical Dispatch (EMD) Certification
  • Supervisor Certification in accordance with OAR 259-008-0025(3)
  • Communications Training and Evaluation Program Certification

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

KEY COMPETENCIES FOR SUCCESS IN THIS POSITION:

Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work.

Creates a Respectful and Safe Environment by promoting a working environment and culture in which all feel physically and emotionally safe and able to express themselves without repercussion. The ideal candidate is committed to serving diverse populations, and recognizes that everyone we work with and everyone we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to: people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, gender diverse, gender-nonconforming, and queer people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses.

Leads Employees by providing effective guidance and strategic direction to employees towards meeting the organization's vision, mission and goals.

Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all endeavors and actions. Maintains professional relationships and appropriate social, emotional and physical boundaries with all they come in contact with.

Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners, and stakeholders.

Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving, and putting team success first.

Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse population we serve.

Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning, self- improvements, and demonstrating willingness to grow within the job as technology and organizational changes demand it.

Honors Confidentiality in compliance with privacy laws and in accordance with the Clackamas County Communications (C-COM) 911 Department standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization.

Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.

Seeks to Problem Solve as evidenced by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions.

Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks.


TYPICAL TASKS

Please review the classification specification, which includes the typical tasks of this position by clicking on the following link: Communications Operations Supervisor.


WORK SCHEDULE

This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended.

Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments.

Learn more about Clackamas County C-COM


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Victoria Vysotskiy, Recruiter
Vvysotskiy@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107118&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



jeid-ccc131e244a7154999bbf172f026ccec