Primary Care Clinic Operations Manager

Primary Care Clinic Operations Manager

Job ID: 107102
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This position will remain open until filled. The first application review will be Monday, August 14, 2023, then weekly thereafter.

• We reserve the right to close this recruitment at any time on or after that date.
• Screening interviews may be conducted while job is still open.

PAY AND BENEFITS

Annual Pay Range: $103,653.15 - $139,931.99

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month
  • NEW BENEFIT - Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrual per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time non-represented group 2 County position

Non-Represented Group 2 Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County's Health Centers Division is looking for an experienced Primary Care Operations Manager for its Federally Qualified Health Center (FQHC).

Health Centers is dedicated to offering high quality physical health, dental and behavioral health services to individuals throughout Clackamas County, with a focus on patient-centered care that helps individuals and families thrive! Our skilled staff includes doctors, nurse practitioners, dentists, nurses, mental health specialists, and certified medical assistants who work together with our patients and their families to help them achieve their health goals. The integrated Health Clinics offer affordable, high quality health care services to the entire family. Primary Care Clinic locations include:

• Beavercreek Health Center (Oregon City, OR)
• Gladstone Health Center
• Sandy Health Center
• Sunnyside Health Center (Clackamas, OR)
• School Based Health Centers (Adrienne C. Nelson High School - Happy Valley, Clackamas High School, Oregon City High School, Rex Putnam High School - Milwaukie )

The Primary Care Clinic Operations Manager provides leadership, program management and supervision of all primary care programs. The Primary Care Clinic Operations Manager will be responsible for policy development and implementation of workflows that impact direct patient services, as well as, ensuring community based practices maintain productivity measures, improve and maintain effectiveness of operations, and provide exceptional service to patients. The Primary Care Clinic Operations Manager reports directly to the FQHC Director.

Successful candidates will possess strong leadership and operational skills with a solid background in setting program priorities and monitoring the ability to meet goals and objectives, with management experience focused on quality improvement with services. It is critical that the Primary Care Clinic Operations Manager be able to effectively communicate with staff, prioritize clinic workloads, and develop objective standards of performance.

Competitive candidates will have proven experience in successfully managing personnel and clinical operations in a primary care clinic setting and strong working knowledge related to policies and procedures, confidentiality issues, information systems, program service delivery systems, and organizational structure. The ideal candidate will be able to immediately step into the role of managing personnel and support services of a unionized, FQHC primary care clinic setting with experience supervising professional and clinical staff at multiple locations.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of experience in planning, organizing and/or management health care services and operations, or other that would provide the required knowledge and skills to perform the duties of the role.
  • A minimum of two (2) years of the experience must be in a supervisory, leadership, or program management role, including developing, assigning, implementing and reviewing operational work, providing training for staff, preparing and reviewing performance appraisals and work improvement plans, correcting performance deficiencies and taking action for improvement as necessary, and providing leadership to staff.
• At least one (1) year of experience in healthcare/primary care management and operation in community health care clinic setting.
• Working knowledge of federal regulations of an Federally Qualified Health Center (FQHC).
• Experience with budget preparation and monitoring.
• Experience developing, implementing and interpreting policies and procedures.
• Experience responding to complaints and/or complex requests for information.
• Experience with electronic health records and using a clinical management data system.
• Must successfully pass a criminal history check which may include national or state fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working for a Federally Qualified Health Centers (FQHC).
• Supervisory experience within a unionized environment.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

• Manage, direct, organize and evaluate primary care operations for the Clackamas Health Centers Division in accordance with federal, state and local regulations governing health care operating and financing practices; ensures productivity standards are met and generation of revenue occurs; ensures quality standards are met throughout the service delivery system; participates in long and short range strategic and financial planning activities related to health care operations; reviews, researches and analyzes legislative issues and proposed laws, regulations and rules for potential impact to funding and operations and recommends strategies to respond.
• Determines program design, staff assignments and allocation of resources; hires and directs supervisory, professional, paraprofessional and support personnel; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and other County divisions and departments; motivates employees to provide quality services to clients and staff; fosters and supports a diverse workforce and environment; encourages creativity and teamwork among staff.
• As directed, serves as liaison to federal and state agencies as related to the operations of the FQHC; ensures performance standards identified in grant applications are developed, monitored and met; in conjunction with Administrative and Financial Services Manager, ensures grant compliance, ensures special reporting requirements are monitored and met and monitors fiscal performance.
• Consults with Health Centers Division Director and other members of the management team on matters of policy, program formulation, budget development and grant submission; develops, recommends and/or evaluates new and revised rules, policies, procedures, variance requests, goals and priorities to respond to division needs, and to improve the effectiveness of primary care operations; represents Health Centers Division at department, County and State meetings.
• Serves as a liaison and provides direct support to the Community Health Council (CHC), operating as part of the governance requirements assigned to the FQHC's; participates and organizes information for the meetings as directed; identifies actions that require CHC approval/input in conjunction with the Health Centers Division Director, and ensures information is prepared and provided to the Council in a timely and appropriate manner; reports status of primary care clinical operations and healthcare plan for FQHC documentation to CHC.
• Provides highly responsible and complex management support and consultation to, or as requested by, the Health Centers Division Director.

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: Principles and practices of community health services, managed care, care coordination, case management, collaboration and integration and/or behavioral health and addiction treatment, ethical and legal issues related to treatment and community behavioral health services, and recovery based treatment; federal, state and local statutes and regulations governing Federally Qualified Health Center guidelines; available community resources; rules, laws, regulations and ethics governing the medical management of patients; grant and budget preparation and administration; project management, analysis and evaluation; strategic planning; Federal and commercial insurance billing and payment systems.

Working knowledge of: State of Oregon Health Division Administrative rules and Oregon Revised Statutes related to division services and/or behavioral health services; principles and practices of supervision, training personnel management, public administration, organizational processes and design; participative management theories; research methodologies, techniques of data collection and statistical analysis and applies data based decision making techniques; office equipment, including personal computers and software programs.

Skill to: Communicate effectively, both orally and in writing with diverse groups of people; organize, direct, train, evaluate and discipline supervisory, professional, technical and administrative staff; produce measurable outcomes using applicable data and participatory management strategies within budgetary limits and time constraints; plan and organize personnel, equipment and budgetary resources to achieve program goals, objectives, quality improvement, productivity and effectiveness; interpret and apply pertinent provisions of Federal, State, and County statutes, relevant laws, ordinances, rules, regulations, policies and procedures; analyze problems and identify alternative solutions; establish and maintain effective working relationships as a member of a professional community and/or behavioral health care team; keep accurate and timely records; operate computer software and other office equipment.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

E.D. Barnett, Recruiter
EBarnettHerro@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107102&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



jeid-3e6129bc78be33429d39f1cfbcf592a6