Office Specialist 2 (Housing Authority)

Office Specialist 2 (Housing Authority)

Job ID: 107044
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, July 24, 2023.


PAY AND BENEFITS

Office Specialist 2

Annual Pay Range: $50,222.70 - $63,454.30

Hourly Pay Range: $24.145530 - $30.506877

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
  • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains, develops and provides housing for disabled, elderly, and low and moderate-income families. Our mission is to provide and develop affordable housing with supportive services for individuals and families on their path to improved health, wellness, prosperity and inclusion and we prioritize equitable service delivery, financial sustainability, and thriving partnerships to ensure our long-term viability. The HACC is a division of the County's Health, Housing and Human Services Department.

The Housing Authority of Clackamas County (HACC) seeks a customer service-oriented and versatile individual to join our team as an Office Specialist 2. Under close supervision, this position performs a variety of office and clerical functions for HACC's rental assistance programs. The selected candidate will be responsible for HACC's front desk and reception functions. This responsibility includes greeting the public over the telephone and in person and referring them to the appropriate individuals, departments, or agencies. Additionally, the Office Specialist 2 will perform routine office and clerical tasks, including correspondence, basic spreadsheets, mail distribution, file and record maintenance, and maintaining logs and simple databases. In addition, some independent judgment is required for interpreting and applying general office and clerical practices and procedures.

The ideal candidate will have experience with operating standard office equipment including but not limited to copier, fax machine, and computers to complete daily assignments, experience handling a high volume of calls on a multiple line telephone and greet and provide customer service to our walk-in visitors. The ideal candidate will also have experience, knowledge and a commitment to serving a diverse population while promoting equity, diversity and inclusion. Finally, the ideal candidate will have the ability to work 100% onsite and in person (please reference work schedule below).

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of relevant experience in an administrative office support/clerical role or any other relevant experience that would likely provide the required knowledge and skills to perform the functions of the position
• Skills with operating standard office equipment including but not limited to copier, fax machine, and computer to complete daily assignments
• Work experience handling a high volume of calls on a multiple line telephone
• Work experience greeting walk-in visitors
• Customer service experience
• Effective verbal and written communication skills, including ability to communicate well with members of a diverse population
• Ability to maintain composure in difficult situations with challenging customers
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Bilingual fluency in both English and Spanish or Russian (Please note: Language fluency means being capable of using a language easily and accurately. Being "bilingual" means using or able to use two languages with equal fluency)
• Experience interacting with low-income families living in subsidized or special population housing
• Experience utilizing Microsoft Office, including Word, Excel and Outlook
• Providing information and assisting the general public
• Performing administrative office support
• Data entry, create and prepare documents, and mass mailings
• Preparation and processing of requisitions for office purchases and supplies

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

• Performs receptionist duties, answers telephone, and directs calls. Takes and relays accurate messages. Provides information to telephone callers or transfers calls to appropriate personnel. Faxes information, as required. Courteously greets and assists the public and/or clients. Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons, departments, or agencies.
• Performs mail distribution duties. Opens, sorts and distributes mail. Picks up and delivers mail, Updates postage meter machine, ensures sufficient postage for mailings, and meters outgoing mail. Prepares materials for mass mail outs.
• Performs general office clerical duties. Prints, makes copies, orders and maintains adequate supplies. Coordinates pick-ups and deliveries. May scan data and maintain electronic files. Responds to general public and/or client inquiries. Assists clientele in completing forms. Performs data entry duties. Enters, maintains, and updates data or information on a computer.
• May perform cashier-related tasks. Receives and delivers payments for rental assistance programs.
• Performs other job-related duties as assigned.
• Maintains filing and record systems with a variety of subject matter to provide easy access to records and information; provides retention of records as needed and/or requested; assists with record requests as needed; consults with supervisor as to nature of data requested.
• Provides assistance scheduling and setting up conference rooms for meetings and events.

REQUIRED KNOWLEDGE AND SKILLS

Considerable knowledge of: Accepted office practices, procedures and techniques; Basic English composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes.

Some knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.

Working knowledge of: Office equipment, including computers and software programs and their functions/capabilities.

Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment.


WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Preferred work schedule would be four 9.5 hour days. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.

Learn more about the Housing Authority of Clackamas County

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Learn more about Health, Housing, and Human Services


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Jimmy Henry, Recruiter
JHenry@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107044&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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