Criminal Records Specialist

Criminal Records Specialist

Job ID: 107085
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on July 31, 2023.


PAY AND BENEFITS

Annual Pay Range: $49,288.55 - $62,436.90

Hourly Pay Range: $23.696419- $30.017740

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 11.7 hours of vacation accrual per month
• 8 hours of sick accrual per month
• 10 paid holidays and 2 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• Employer paid 4% Deferred Compensation
• Employer Paid 3.5% to Medical Trust
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Peace Officers Association.

Peace Officers Association (POA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

The Clackamas County Sheriff's Office, Records Unit is seeking highly motivated, detail oriented individuals with experience working well independently in a busy, sometimes hectic, atmosphere with ever changing priorities and demands. The Criminal Records Specialist is responsible for data entry and retrieval of information into Law Enforcement Data Systems (LEDS), National Crime Information Center (NCIC), etc. Each transaction is detailed, requiring reviewing the information to ensure the correct and complete data is entered accurately. Additionally, this position requires answering a multi-line phone system, sometimes handling 911 type calls. This position requires a high level of professionalism and flexibility as there is daily interaction with the public, outside law enforcement agencies, attorneys, and court personnel.

The Records Unit is a 24/7 unit, which handles many of the Sheriff's Office phone calls from both public and law enforcement agencies.

This position MUST be able to work swing shift, nights, weekends and holidays. Employees with the Records Unit are considered "essential" and must report to work regardless of inclement weather, etc.

IMPORTANT INFORMATION

This is not a sworn position, however it does require a complete Statement of Personal History (SPH).

Only those applicants selected will need to submit the SPH. The SPH is due 10 calendar days AFTER you have been notified. Applicants will receive instructions from the Department of Human Resources or the Sheriff's Office on how to login to the electronic SPH.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of relevant clerical or administrative support experience which includes:
  • Experience answering high volume phone calls as a regular part of your duties.
  • Experience working in a fast paced, sometimes hectic, work atmosphere with ever changing priorities.
• Experience doing data entry in a computerized system.
• Experience generating and editing documents using Microsoft Word, Excel or similar software.
• Must be detail oriented and have the ability to multi-task.
• Must be able to work all shifts (night, swing, holiday and weekends).
• Must pass a post-offer, pre-employment drug test
• Must pass an extensive background investigation, including national fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working, volunteering or interning in a judicial or law enforcement administrative office.
• Knowledge of law enforcement terminology.
• Experience working shift work (graveyard, swing shift, weekends, holidays).

Other Qualifications:

• Must possess Law Enforcement Data System (LEDS) certification at the level for entry/update of a record (not query access level) within thirty (30) days of hire.
• Possession of Notary Public Certification within five (5) months of hire.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

1. Performs entry, retrieval and verification of data into State and Federal law enforcement and motor vehicle records management systems; enters, modifies, clears, cancels, validates, confirms, locates, and performs administrative messaging regarding records, including arrest warrants, protected persons, stolen vehicles, articles and firearms, and criminal history information; reviews and analyzes printouts and provided information to ensure correct and complete entry of data for each transaction and within mandated timeframes.

2. Confirms warrants, stolen vehicles and protected orders for law enforcement officers who are in personal contact with a potentially dangerous individual and who cannot act further without confirmation of record validity; prioritizes phone calls and responses to confirmation request teletypes.

3. Assists staff of the Sheriff's Office with questions regarding policies of State and Federal law enforcement databases and their resources; explains how to enter or find data; researches information as necessary.

4. Reviews, verifies and processes incoming criminal reports for completeness, accuracy and reporting requirements for entry into national incident-based collecting and reporting system; examines and performs validation checks of information; determines necessary changes or additions to data gathered or entered; notifies management regarding missing or incorrect information; reviews, verifies and updates entered data to maintain database integrity such as name spelling, birth dates and other identifying data; performs entity merges when multiple profiles are created; according to procedures, distributes reports to interested parties internally within Sheriff's Office and externally to other law enforcement and partner agencies; adheres to deadlines for priority reports including where subjects are “in-custody”.

5. Provides initial reception and assistance for general incoming calls to Sheriff's Office; answers, transfers, and provides resources and contact numbers for calls from various law enforcement agencies, court personnel, and the public such as victims, suspects, attorneys, insurance companies, etc.; responds to and forwards 911-type calls for emergency assistance; receives and provides information to callers from reverse 911 calls related to high profile incidents; quickly and accurately assesses and prioritizes calls.

6. Receives and processes public records requests for criminal information and other requests from the public, prosecutors, attorneys, insurance companies, and law enforcement agencies; processes requests in accordance with state laws and internal policies and procedures including mandated timeframes; interprets data within reports and determines what is releasable or exempt from release, and what information should be redacted before being released.

7. Processes and receipts payments for report requests, parking and park citations; forwards information from citizens for hearings requested for parking and park citations and processes results of hearings; sends unpaid parking citations to collection agency; processes records checks for military, law enforcement and public; provides customer service to citizens when submitting payments in person; acts as back-up for Alarm Unit to accept payments and applications for alarm permits.

8. Performs entry, notifications and assistance for towed vehicles within the County by Sheriff's Office; enters towed vehicle information; processes documents to notify interested parties within mandated timeframe; forwards hearing requests to hearings officer and tracks hearings outcomes; communicates with tow companies on contract with Sheriff's Office to ensure information and fees are accurate; assists tow companies to interpret and/or correct data entered into tow database; provides public with tow contract information and vehicle release information.


REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: English composition, spelling, punctuation and grammar.

Working knowledge of: Criminal offenses and legal terminology; clerical and record keeping procedures; arithmetic; office equipment, including computers and software programs and their functions/capabilities; concepts and techniques of prioritizing and organizing work; customer service and public relations concepts and techniques; local, state, and federal laws, statutes, rules, regulations, policies, and procedures related to the processing of criminal data and information into State and Federal law enforcement databases and incident-based reporting system;.

Skill to: Independently, accurately and effectively perform assigned tasks and duties following established division and law enforcement procedures, regulations and program policies; interpret and apply law enforcement regulations, and department policies and procedures; remain current on records release and exemption laws and Sheriff's Office policies and procedures related to assigned work; skillfully operate office equipment and computer software; timely and accurately input and update information into databases; accurately count and perform arithmetic calculations; communicate effectively, both orally and in writing; establish and maintain effective working relationships with staff, law enforcement and court personnel, other agencies, and the public in a courteous, professional manner; maintain composure under stressful conditions.


WORK SCHEDULE

Patrol Division: Four (4) day work week, ten (10) hour a day basis (POA contract language cites exceptions to this schedule.) Shift schedules are determined by seniority and the Peace Officer's Association Collective Bargaining Agreement.

The Sheriff's Office is a 24 hours per day, 7 days per week operation which requires staffing of Criminal Records Specialists, as assigned, for all shifts. May be assigned to work day, swing or grave shifts, including weekends and holidays.

Criminal Records Specialist positions are considered “essential” and therefore must report to work regardless of inclement weather, etc.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

“A Tradition of Service Since 1845.” The CCSO mission is to provide public safety services to the people in Clackamas County so they can experience a safe and secure community. CCSO will fulfill the mission of the Clackamas County Sheriff's Office through teamwork and partnerships, as reflected in our core values.

Values
Service
Relationships
Resiliency

The CCSO serves over 400,000 residents of the County with over 400 employees. As the County's largest law enforcement agency the Sheriff's Office patrols the unincorporated areas of the county as well as several cities that have contracted with CCSO to provide law enforcement for them. The CCSO has many specialized units such as canine, motorcycle patrol, the dive team, Special Weapons and Tactics (SWAT), search and rescue, narcotics investigation (SIU), detectives and Corrections Emergency Response Team (CERT). The Sheriff's Office is also required by law to provide correctional facilities for the county and to offer support services to other agencies in the County, such as: the jail, special units and occasionally personnel resources.

The CCSO is committed to enhancing a diverse workforce through principles of active recruitment in the community, equal employment opportunity and positive human resource management. The Administration and staff of the Clackamas County Sheriff's Office adopts a philosophy and practice that we recognize the full potential of all employees, treating all persons with respect, fairness and impartiality.

Learn more about the Clackamas County Sheriff's Office.


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


OTHER INFORMATION

Testing Requirements:
Testing is a requirement for this position. Applicants will be able to take the test via our online testing platform. You will be emailed a testing link and allowed to complete the test within an allotted time frame (typically within 72 hours). Applicants may only take the test once.

Testing includes an online OPAC data entry exam. Applicants that pass the initial screening will be invited to take this test and will be notified shortly after the close of the recruitment.


RECRUITING QUESTIONS?

Lindsay White, Recruiter
lindsaywhi@clackamas.us




To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107085&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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