ServiceNow Administrator (Principal Information Systems Analyst - Generalist)

The Bureau of Technology Services (BTS) is seeking a Principal Information Systems Analyst (PISA) to join our ServiceNow Team, which handles all administration, operation, and support for our cloud-based ServiceNow platform.  Additionally, the team handles development tasks in conjunction with an implementation partner for larger or more complex projects.

As a ServiceNow Admin, you will:

• Manage and support day-to-day the ServiceNow core platform including ITSM, CMDB, asset, and Discovery, assisting with MID server configuration and LDAP sync, and supporting end users.
• Perform the ongoing operational tasks needed to keep ServiceNow instances stable and healthy, including  reviewing the Instance Security Center, logs, performance information for issues that need to be resolved, planning and execution for system patches, and upgrades to keep in sync with ServiceNow’s releases. BTS is currently at the Utah version.