Lead Occupancy Specialist

Lead Occupancy Specialist

Job ID: 106993
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, July 5, 2023.


PAY AND BENEFITS

Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Lead Occupancy Specialist

(Classified as an HACC Occupancy Specialist, Sr.)

Annual Pay Range: $54,882.10 - $69,154.62

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

The listed salary range above will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Housing Authority Employee Association.

Housing Authority Represented Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

The Housing Authority of Clackamas County (HACC) is looking for a highly motivated, self-directed individual to join our Housing & Community Development (HCD) Division as a Senior Occupancy Specialist (classified as an HACC Occupancy Specialist, Sr.).

The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains and develops housing for low and moderate income persons particularly for those with special needs. The HACC is a division of the County's Health, Housing and Human Services Department.

This position, under general direction from the Program Supervisor, provides guiding support to the Housing Services Occupancy Team. The Senior Occupancy Specialist is the team expert and identifies areas of concern regarding systemic procedures and policies on how to calculate rental assistance across all programs, projects and properties. The expertise required in this role includes interpreting policies and regulations and making sure rent is calculated consistently and properly. The selected candidate will educate and train HACC staff, partners, and landlords on the differences in programs including, but not limited to, Public Housing rental assistance, Regional Long-term Rent Assistance (RLRA), Mainstream, VASH, Shelter Plus Care (SPC), and RLRA project based vouchers (PBV). The Senior Occupancy Specialist is responsible for quality control of files, training and making recommendations on division policies and procedures related to rental assistance.

The ideal candidates will have experience working with low income families, experience maintaining a client caseload, and experience working with HAB, YARDI or other housing authority database software.

This is a great opportunity to join the Housing Authority of Clackamas County.

Required Minimum Qualifications/ Transferrable Skills:*

• 
  A minimum of three (3) years of experience in customer service for low income and disabled clientele, working with financial information, and entering, retrieving and analyzing data or related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
  
  • 
    At least one (1) year of the experience must be as an Occupancy Specialist or an equivalent position with another housing organization
    
• An understanding of racial equity and demonstrated experience leading their work with a racial equity lens
• Experience working with HAB, YARDI or other Housing Authority database software
• Experience in a regulated work environment
• Experience working with low income families
• Experience maintaining a client caseload
• Knowledge of basic accounting principles and practices
• Effective verbal and written communication skills, including the ability to communicate well with members of a diverse population
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Working knowledge of the Housing Services Occupancy program

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

• Assists in maintaining grant performance in support of the Program Supervisor
• Conducts the sampling and Quality Control of all file work
• Identifies any inconsistencies in the rent and move- in calculation process
• Creates uniformity in processes and procedures to the extent possible given Program development
• Mentors and trains new hires on rental calculation processing, new software, program requirements and principles and is the main point of contact
• Suggest agenda items for team meeting to meet goals of the division
• Builds team cohesiveness and morale by creating a healthy and sage learning environment
• Suggests policy, procedural, or form changes as needed to improve customer service and save staff time
• Maintains a caseload of approximately 100 tenants from a sampling of all program types to keep abreast of all programs unique grant requirements
• Distribute Rent Increase Notices according to case load assignments
• Responsible for handling vacation or sick leave coverage of the team
• Serve as the main point of contact for staff to resolve landlord and tenant issues that are unique or not defined by prescribed policy or procedural requirements
• Handles the end of Participation final file process
• Handles all port billing files and resolves billing discrepancies

REQUIRED KNOWLEDGE AND SKILLS

Thorough knowledge of: HUD regulations and Housing Quality Standards; Fair Housing and Americans with Disabilities Act (ADA) laws.

Working knowledge of: Landlord/tenant laws; low income housing programs; low-income housing tax credits; caseload management techniques; records management; computer software programs; general office procedures and practices; basic math; basic principles of supervision, leading work, training, developing, and recommending improvement for staff.

Skill to: Lead the work of assigned staff, including coaching, mentoring, and helping to move toward each program's vision and attain goals; plan, develop, and implement new procedures; build comradery and open team atmosphere for creative and active problem solving; communicate effectively both verbally and in writing; interpret complex program regulations; make independent decisions and exercise good judgment in applying established procedures and regulations to new and recurring work situations; facilitate conflict resolutions; work independently; create and maintain record keeping systems; establish and maintain cooperative working relationships with clients from diverse ethnic cultures, landlords, social services agencies, and other department staff.


WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.

Learn more about the Housing Authority of Clackamas County

The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Learn more about Health, Housing, and Human Services



APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Jimmy Henry, HR Recruiting Analyst
JHenry@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106993&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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