Manager of Accreditation

Manager of Accreditation 

 Sector Support Team 

Impact Division 

We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life. 

We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE. This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.  

Inclusion-Courage-Accountability-Respect-Excellence 

Position Summary 

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The manager of accreditation's primary responsibilities include ensuring the accreditation of partner organizations is successful through trainings, application revisions, workgroup preparations, scoring and analysis, and ongoing communication with partner organizations.  

Position Duties & Responsibilities 
The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.   

• Relationship management: Share information with organizations interested in future accreditation. Work closely with partner organizations to ensure successful completion of accreditation and re-accreditation. Support the Accreditation Workgroup of volunteers to engage in accreditation scoring and oversight.  

• Integration and collaboration: Coordinate with Strategic Intelligence Team to 1) understand scores, benchmarks, and analytics and 2) identify key priority areas for focus in future accreditation. Collaborate closely with the Organizational Development Team to ensure that relationships are developed jointly with partners and needed technical assistance and/or interventions have a warm handoff. Integrate accreditation learnings from across the sector and share with internal teams to shape future program planning. 

• Implementation and execution: Identify opportunities for process improvement that simplify the complexity and the workload for partners while maintaining quality of data. Lead efforts to finalize revised tool, launch accreditation process, facilitate workgroup, execute site visits, communicate with partners and make recommendation to Executive Committee of the Board of Directors.  

• Perform special assignments and other work, on an as-needed basis. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment.  

Excellent partnership building skills forming and maintaining external relationships is required. Ability to manage multifaceted projects across multiple environments is required. Must possess effective organizational and interpersonal skills, the ability to work independently, and an attitude toward achieving outcomes. Initiative, attention to detail, and a sense of urgency are essential.  

Reads and interprets documents such as operating instructions and procedure manuals. Routinely writes detailed reports and correspondence and responds to questions. Routinely speaks effectively before groups of customers, clients, and managers and/or employees of UWCI and external partner organizations.  

Routinely solves practical problems and deals with a variety of concrete variables in situations where standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Makes decisions on how to carry out specific day-to-day tasks. Typically consults with supervisor on anything out of the ordinary.   

Education and/or Experience  

• Bachelor's degree preferred* 
• Minimum of five years of relatable experience in the education, nonprofit or public sector preferred* 
• Project and/or program management experience with a demonstrated ability to develop, implement and execute to achieve intended results, by following through on commitments, prioritizing work, and managing time and resources well required 
• Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Outlook, Word, and PowerPoint 
• Must possess excellent interpersonal, writing, and oral communication skills, as well as a sense of humor, diplomacy and discretion, critical thinking, and judgment 
• Experience working within and across a broad range of human service providers including interfacing with community-based organizations, government institutions, and/or system stakeholders preferred 
• Experience with large-scale (e.g., community-wide) program and/or project management across a broad range of stakeholders highly preferred 
• Ability to and/or experience in facilitating convenings, workshops, focus groups, etc.  
• Knowledge of the Central Indiana region is highly preferred. 

*Work experience may substitute for education requirements on a case-by-case basis.  

Position Leader: Operations Director 

Position Leads: n/a 

FLSA Status:  Exempt, Salaried, Full-time                

Salary Range: Low to Mid 60's           

Benefits: Complete Benefits Package Available  

Reviewed: June 2023

Equal Opportunity Employer 

Please apply at uwci.org/careers 

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment.  UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.