Community Service Officer (Non-Sworn)

Community Service Officer (Non-Sworn)

Job ID: 107042
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on July 5, 2023.


PAY AND BENEFITS

Annual Pay Range: $51,850.42 - $65,673.02

Hourly Pay Range: $24.928086 - $31.573565

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 11.7 hours of vacation accrual per month
• 8 hours of sick accrual per month
• 10 paid holidays and 2 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• Employer paid 4% Deferred Compensation
• Employer Paid 3.5% to Medical Trust
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Peace Officers Association.

Peace Officers Association (POA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

The Clackamas County Sheriff's Office is looking for a Community Service Officer (CSO) to provide public information and administrative support to uniformed personnel in the Sheriff's Office, Patrol Division.

The CSO is an unarmed, uniformed position that supports the Sheriff's Office by assisting the public and providing a variety of services which includes assisting sworn deputies with some of their more routine duties. This work is done in one of several secure Sheriff's facilities and involves significant contact with the public to supply or gather information by telephone or in person, provide law enforcement related services, take police reports, and assist law enforcement personnel in administrative functions.

The Sheriff's Office is seeking individuals who enjoy working with the public and thrive in a fast paced work environment. Competitive candidates will have strong administrative support/ office skills, outstanding communication and customer service skills, excellent multitasking abilities, proficiency with computers, and a desire to work in a law enforcement environment. Previous experience in a law enforcement agency is preferred.

The eligibility list established from this recruitment may be used to fill additional vacancies in the Sheriff's Office.

This is a civilian classification that does not require full certification under the Department of Public Safety Standards and Training.

Testing is a requirement for this position, testing will be done all online. Applicants will be allotted a time frame in which to log onto the testing module and complete the test and must do so in order to move forward in the recruitment process. Additional details on the testing requirements is located in the "Other Information" section of this job announcement.

IMPORTANT INFORMATION

This is not a sworn position, however it does require a complete Statement of Personal History (SPH).

Only those applicants selected will need to submit the SPH. The SPH is due 10 calendar days AFTER you have been notified. Applicants will receive instructions from the Department of Human Resources or the Sheriff's Office on how to login to the electronic SPH.


Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Must have customer service experience, including serving a diverse population.
• Must have experience doing data entry in a computerized system.
• Must have experience developing and/or writing reports containing comprehensive and detailed information.
• Ability to work in an environment requiring flexibility due to rapidly changing priorities.
• Experience handling confidential information and materials.
• Must be able to work weekends, holidays, nights and be subject to call back as required/scheduled.
• Must pass a post-offer, pre-employment drug test
• Must pass an extensive background investigation, which will include national or state fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in a law enforcement or judicial environment.
• Experience providing customer service in a noisy and busy environment where there are many distractions.
• A high level of experience explaining compliance issues, department regulations and policies to customers/citizens.
• Intermediate level proficiency in Microsoft Office Suite, specifically Word and Excel.

Other Qualifications:

• 
  Possession of a Law Enforcement Data System (LEDS) Certification is required within 3 months of employment.
  

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

1. Provides general, complex and technical information to the public, other agencies and the news media; explains law enforcement procedures and activities; assists in preparing press releases; refers callers to appropriate agency, division, or individual; provides relief switchboard coverage.

2. Takes, completes, enters and files non-emergency crime reports from victims by telephone and in person; dispatches, assigns and clears out desk calls in computer aided dispatch (CAD) system; compiles, organizes and enters information into standard computerized formats; receives and records evidence and takes photographs; identifies reports requiring follow-up by a sworn officer.

3. Orients and provides information to County law enforcement, reserve and volunteer personnel regarding office operations; explains procedures, forms, non-emergency report writing, and use of office equipment and computer hardware and software; provides assistance regarding computer system problems and questions.

4. Performs administrative support functions; researches and retrieves computerized data; collects, sorts and distributes subpoenas and teletypes; completes custody and vehicle release forms; gathers criminal histories; confirms warrants and restraining orders; updates emergency resource information.

5. Schedules and coordinates shift coverage and support services; contacts employees for overtime and other shifts; calls other agencies to request support services and research information; requests special operations services such as S.W.A.T., Hazardous Materials, Search and Rescue and detectives; assists in scheduling ride-alongs.

6. Logs evidence into the property room as needed; assists with the release of property and vehicles.


REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Local, state and federal laws and ordinances; law enforcement procedures and policies; functions, responsibilities and policies of the Sheriff's Department; general office practices and procedures; Basic English composition, spelling and grammar; recordkeeping and report writing techniques; LEDS and CLASS computerized data base systems; CAD system; office equipment including personal computers and software programs.

Skill to: Interpret and apply law enforcement laws, ordinances and department policies and procedures; maintain, prepare, enter and file records and reports; gather, record and compile facts and descriptive information; research, retrieve and organize data; communicate effectively, both orally and in writing; train law enforcement personnel in desk operations; decipher maps; operate computer software and other office equipment; type and operate the keyboard of specific office equipment accurately and at an acceptable rate of speed; assist individuals who may be hostile, verbally abusive and/or emotionally distressed; establish and maintain cooperative working relationships with the public, and department and other agency personnel.


WORK SCHEDULE

This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays.

Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

“A Tradition of Service Since 1845.” The CCSO mission is to provide public safety services to the people in Clackamas County so they can experience a safe and secure community. CCSO will fulfill the mission of the Clackamas County Sheriff's Office through teamwork and partnerships, as reflected in our core values.

Values
Service
Relationships
Resiliency

The CCSO serves over 400,000 residents of the County with over 400 employees. As the County's largest law enforcement agency the Sheriff's Office patrols the unincorporated areas of the county as well as several cities that have contracted with CCSO to provide law enforcement for them. The CCSO has many specialized units such as canine, motorcycle patrol, the dive team, Special Weapons and Tactics (SWAT), search and rescue, narcotics investigation (SIU), detectives and Corrections Emergency Response Team (CERT). The Sheriff's Office is also required by law to provide correctional facilities for the county and to offer support services to other agencies in the County, such as: the jail, special units and occasionally personnel resources.

The CCSO is committed to enhancing a diverse workforce through principles of active recruitment in the community, equal employment opportunity and positive human resource management. The Administration and staff of the Clackamas County Sheriff's Office adopts a philosophy and practice that we recognize the full potential of all employees, treating all persons with respect, fairness and impartiality.

Learn more about the Clackamas County Sheriff's Office.


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


OTHER INFORMATION

Testing is a requirement for this position, testing will be done all online. Applicants will be able to take the test via our online testing platform. You will be emailed a testing link and allowed to complete the test within an allotted time frame (typically within 72 hours).

Testing includes an online OPAC data entry test. Applicants will be allotted a time frame in which to log onto the testing module and complete the test and must do so in order to move forward to a department interview.


RECRUITING QUESTIONS?

Lindsay White, Recruiter
lindsaywhi@clackamas.us




To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107042&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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