Risk Manager

POSITION SUMMARY

The Risk Manager is responsible for the development, implementation, and oversight of the Eden's risk management program for its portfolio of affordable housing units. Their responsibility includes but is not limited to identifying, assessing, and mitigating insurance related risks to Eden’s assets, operations, and reputation in relation to property management practices. This position is also responsible for managing insurance claims, preparing and analyzing reports on losses and incidents, identifying and evaluating risks relating to property loss and personal injury liabilities, developing and implementing risk prevention measures, contract reviews and analysis, developing and implementing safety education and training programs, as well as coordinating and collaborating with internal and external stakeholders and subject-matter experts, while partnering with key cross- departmental staff to develop and implement risk-based decision-making processes. This role requires someone who is able to work independently, is highly analytical, and has strong problem-solving skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as an integral subject matter expert and advisor to property management and other leaders within Eden regarding property-level risk and trends throughout the portfolio.
• Responsible for understanding insurance policy limits and functionality of all property insurance lines for the portfolio.
• Research trends and practices in risk management, including new products, regulations, and recommendations. Explore findings with senior leadership.
• Responsible for overall claims management duties including but not limited to working closely with Eden’s insurance broker, claims adjuster, and internal staff to manage property level insurance claims from start to finish. Ensure that all eligible costs are recovered.
• Manage investigation, response, repairs, monetary reimbursement for all property damage and general liability insurance claims.
• Work closely with Property Management, Asset Management and Facilities departments to decide whether to submit incident report(s) to insurance broker to file a claim.
• Collaborate with Eden’s General Counsel, insurance adjuster(s) and underwriter(s) in insurance carrier’s investigation, response, and resolution of any legal disputes, settlement agreements and subrogation.
• Collaborate with Talent Development to ensure proper training of site staff on incident reporting, loss mitigation, safety, risk prevention and mitigation procedures.
• Responsible for ongoing maintenance and management of Eden’s automated incident reporting system.
• Review all incident reports and generate summaries of all incidents monthly, or as often as required, for senior leadership review.
• Provide internal reporting of claims to include status, cause, amounts and other information of interest to the internal stakeholders.
• Maintains records and reports in an organized and easily referenced manner.
• Ensure that insurance claims are handled in accordance with the requirement of lenders and investors, including reporting notifications, disclosures, and management of proceeds.
• Conduct risk assessments to identify issues and patterns in losses and implement solutions to reduce losses and incidents at properties. Advise on which risk control techniques to apply.
• Coordinate development of Eden’s risk management and safety related procedures and policies.
• Conduct site surveys, assess risk, and creates reports with recommendations for improvements. Monitors and adjust actions and improvements as needed.
• Represent Eden on risk management matters with internal and external stakeholders.
• Work with members of the management team to develop and implement risk-based decision-making processes.
• Stay up to date on risk management trends and best practices.
• Develops and implements risk management and risk compliance policies and procedures.
• Other duties as assigned.
• Actively participate in our culture of inclusivity.

SUPERVISORY RESPONSIBILITIES

This position could directly supervise administrative support employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work and ensuring completion, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in business, Risk Management, Paralegal Studies, Finance, Accounting, or a related field is desired but not required. An Associate in Risk Management (ARM) highly preferred but not required. A minimum of 3-6 years of professional risk management experience with demonstrated knowledge of claims management.

PREFFERED SKILLS and/or ABILITIES

• Proven ability to direct departmental activities; lead by example; formulate and execute company-wide goals and objectives and assess achievement.
• Strong analytical, problem-solving, and decision-making skills.
• Use tact, initiative, prudence, and independent judgement.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team and meet deadline with minimum supervision.
• Ability to relate with staff at multiple levels from various backgrounds.
• Preferred knowledge and understanding of affordable housing practices, internal auditing, contract administration and procurement management.
• Software System: Proficiency in Microsoft Office Suite, and Yardi desired.
• Excellent written and oral communication skills, problem-solving, interpersonal and time management skills.
• Ability to represent the company to internal and external stakeholders.
• Ability to work under pressure and successfully meet deadlines.
• Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with this position.
• Ability to handle shifting and multiple priorities in a fast paced, growth environment.
• Commitment to the companies' goals and philosophy.
• Proven ability to work with diverse groups in cooperative problem-solving and consensus building.
• A passion for housing justice and equity is highly desirable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.