9-1-1 Communications Technology Manager

9-1-1 Communications Technology Manager

Job ID: 107020
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PLEASE NOTE:

Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document.


PAY AND BENEFITS

Annual Pay Range: $109,355.56 - $147,630.59

Hourly Pay Range: $52.574787 - $70.976243

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month
• 8 hours of sick accrual per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time non-represented group 2 County position

Non-Represented Group 2 Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

• Are you passionate about emergency services and specifically, 9-1-1?
• Are you committed to providing excellent customer service to both our residents and our public safety community?
• Do you want to share your technical expertise to support and enhance the operations of our Technical Services program within the Communications 9-1-1 Department?
• Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?
• Do you have exceptional organization skills?
• Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation?

If you answered "yes" to the questions above, please read on! We are searching for our next 9-1-1 Communications Technology Manager within the Clackamas County's Department of Communications 9-1-1 (C-COM). If selected for this position, you will be joining our team to oversee the Technical Services Division within the department, including the agency's technical communications staff and operations for Clackamas County's Emergency Communication Center. In this role, you will have an opportunity to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This is a unique opportunity to work closely with the Operations Manager, sharing the responsibility for overall activities within the agency yet having a focus and emphasis on technical operations, statistical coordination, project management, and agency accreditation.

As a 9-1-1 Communications Technology Manager, you will have a great deal of interaction with County staff, peers in other organizations, as well as represent Clackamas County's interests in a wide range of technical communications organizations and committees.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public. To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of experience in emergency services and/or technical program/project management experience that would provide the required knowledge and skills to perform the responsibilities of this position
• Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training
• Experience with program budget development, implementation, administration and management

Preferred Special Qualifications/ Transferrable Skills:*

• Experience in a consolidated multidisciplinary communications center
• Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, phone, computer-aided dispatch systems, and understanding public safety radio operations
• Understanding or experience with computer networking and/or cyber security
• Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions
• Bachelor's Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university

Pre-employment Requirements:

• Must be available for 24-hour on-call response to emergency situations
• Must pass an extensive background investigation, including national fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Other Qualifications:

• Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification
• Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T)

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

KEY COMPETENCIES FOR SUCCESS IN THIS ROLE:

We are searching for someone who:

• Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT”.
• Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service.
• Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first.
• Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve.
• Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters.
• Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it.
• Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.
• Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues.
• Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas.
• Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values.
• Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions.

TYPICAL TASKS

This position has shared responsibility with the department Operations Manager as outlined below. This position will have an emphasis on duties that are technical and accreditation related.

Duties may include but are not limited to the following:

• Manages, evaluates and oversees the Communication Center's overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure the efficient operations; provides technical project oversight and management; troubleshoots technical problems.
• Hires and manages supervisory, technical and training staff to provide quality service to citizens, public safety, user and partner agencies and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments.
• Manages and oversees the center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with the center's operational policies and procedures; implements and monitors employee work plans to achieve department goals and objectives; plans, evaluates, coordinates and maintains training records; develops and recommends short and long term training goals for training new dispatch staff; tracks trends of progression or decline in trainee performance.
• Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates required technical training and/or equipment or technology related training; coordinates with other County departments.
• Directs and coordinates the operation, preventative maintenance, and service and repair of building systems; schedules with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security.
• Oversees the safety and security of the center, its employees and equipment; responds to changes in County, State, or Federal threat levels and adjusts security accordingly.
• Researches and recommends changes to operational plans and communications programs due to changes in communications technology; performs or coordinates special projects related to the enhancement of dispatch operations; presents recommendations to User Board for consideration and funding approval.
• Receives, investigates and resolves complaints and inquiries from citizens and other agencies regarding services provided; serves as the center's liaison with user agencies to resolve operational problems and concerns.
• Represents the County on User Board, task forces and technical groups; participates in regional and state organizations to promote and coordinate emergency services.
• Prepares annual and supplemental budgets for center's operations; monitors revenues and expenditures; develops and administers grants, requests for proposals, and professional service contracts on behalf of the County; recommends changes in staffing levels, and equipment purchases and upgrades.
• Acts in the capacity of the Communications Director in his/her absence.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments.

Learn more about Clackamas County C-COM


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Victoria Vysotskiy, Recruiter
Vvysotskiy@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107020&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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