Supportive Housing Services Housing Navigation Program Coordinator

Supportive Housing Services Housing Navigation Program Coordinator

Job ID: 107049
Location: H3S-Community Development
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This position will remain open until filled. The first application review will be Tuesday, June 20, 2023. We reserve the right to close this recruitment at any time on or after that date.


PAY AND BENEFITS

Annual Pay Range: $62,998.53 - $79,828.05

Hourly Pay Range: $30.287756 - $38.378872

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as a Human Services Coordinator 2.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County's Housing & Community Development Division (HCDD) seeks experienced case managers or program coordinators to join our team as the Supportive Housing Services Housing Navigation Program Coordinator.

The Supportive Housing Services Program supports those in the Metro region experiencing homelessness or at-risk of experiencing homelessness. The Supportive Housing Services Program provides services for people across the Metro region in Multnomah, Washington and Clackamas Counties. Each county developed its own Local Implementation Plan based on need. We are currently in our second year of SHS program implementation.

This position will lead a group of agencies, case managers, peers, and other staff providing housing navigation and placement services through the Supportive Housing Services program for HCDD.

The selected candidate will provide support and guidance to providers navigating challenging situations through one-on-one coaching and case conferencing. The positions will also assist with document creation, compliance, and co-facilitating meetings. In addition, the Supportive Housing Services Housing Navigation Program Coordinator will use a by-name list to prioritize and facilitate access to programs, identify and meet agency training and capacity-building needs, connect with service providers, and provide direct participant support in special circumstances. Competitive candidates will be able to facilitate complex meetings among various service providers, often using a by-name list.

This recruitment may also be used to establish an eligibility list that may be used to fill additional openings during the life of the eligibility list.

Required Minimum Qualifications/ Transferrable Skills:*

• At least four (4) years of experience working as a case manager or program coordinator for a safety on the streets/outreach, emergency shelter, housing navigation, and/or supportive housing program (programs that include a housing subsidy and support services)
• At least two (2) years of experience, either directly or in a program management or support role, with housing navigation and placement services
• An understanding of racial equity and demonstrated experience leading their work with a racial equity lens
• Ability to facilitate complex meetings among various service providers, often using a by-name-list
• Ability to identify and meet training needs
• Ability to establish and maintain effective working relationships with participants, mainstream and culturally specific supportive services in the community, SHS team members, other public and private agencies, and county employees.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working with high-needs or highly vulnerable communities
• Experience developing documentation and/or framework for documentation
• Ability to understand regulations and use plain language to develop documentation and/or framework for documentation

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

1. Provide support and guidance to service providers navigating challenging situations with participants, property management or the wider services system. This support can be with a single agency or program or with a larger group of agencies or programs.
2. Create documents using provider feedback and make them widely available for provider use. Consider Culturally Specific needs concerning document creation including language and content. Ensure compliance on documents necessary to capture participant information, inform participants of rights, collect releases of information, etc.
3. Facilitate service-matching meetings, as part of a team, to move people experiencing homelessness off by-name-lists and into permanent housing through housing navigation and placement programs, prioritizing the most vulnerable, and recognizing the impacts of historic oppression on the BIPOC community
4. Identify training needs among the service provider community. Develop a process for meeting training needs through a combination of local expertise and technical assistance. Examples of needs might include creation/development of case plans, life skill building, how to facilitate a safe and non-traumatic move, money management, etc.
5. Identify and support capacity-building needs among service providers, for example: Quality Assurance of files and intake procedures, support for case managers to build system navigation skills, build stronger connections to mainstream services, etc.
6. Maintain connections with the SHS team and mainstream and culturally specific supportive services in the community to ensure: easy access to emergency services; prioritization of the most vulnerable for shelter; connection to service providers based on participant preference; a quick, smooth transition into permanent housing; stability while in permanent housing with supportive services.
7. Take on a small case load, as needed. This case load could be referred to the HSC2 Lead for a variety of reasons including challenges connecting with a person needing services, emerging needs of those living outside, an urgent public safety issue, special housing navigation needs, short-term support during a case management transition, helping with an urgent need to connect participants to services, assisting with case management to mitigate a conflict between the participant and the agency, etc.
8. Support and lead the creation of housing and services strategies including but not limited to: system-wide engagement, step-up services when a higher level of intervention is needed, move-on strategy to be applied where appropriate, coordination with other systems of care, etc.
9. Participating in relevant meetings and trainings.

REQUIRED KNOWLEDGE AND SKILLS

Working Knowledge of: Principles, methods and techniques in specific area/field relevant to assigned program; principles and practices of public administration, including organization design, and budget/grant administration; principles and practices of public relations; needs of individuals with limited economic and social resources; needs of individuals/families within assigned program area; community resources; case management methods and techniques; program evaluation methods and research procedures; office equipment, including personal computers and software programs.

Some Knowledge of: Techniques of supervision, leading work, training, developing and recommending improvements for staff.

Skill to: Plan and coordinate a human service or community program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; lead the work of assigned staff and volunteers; incorporate team participation in decision-making; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; establish and maintain effective working relationships with program clients, community, private and government agencies, County employees and the public; prepare and present written materials and oral presentations for the public;; provide direct program services; interpret policies and develop corresponding program procedures; operate computer software and other office equipment.


WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• Explore Clackamas County
• Working for Clackamas County
• Recreation, Arts & Heritage
• Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Housing and Community Development Division (HCDD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate-income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.

Learn more about Health, Housing, and Human Services


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

• Application Process
• Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

• Request Veterans' Preference
• Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

James Callahan, Recruiter
JCallahan@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107049&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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