Customer Information Specialist (Department of Transportation & Development)

Customer Information Specialist (Department of Transportation & Development)

Job ID: 106981
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21st, 2023.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.


PAY AND BENEFITS

Annual Pay Range: $48,060.00 - $60,721.82

Hourly Pay Range: $23.105770 - $29.193184

*The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023.

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by AFSCME.

AFSCME: Department of Transportation (DTD) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

• Are you passionate about helping others?
• Do you have exceptional organization skills?
• Are you a creative problem solver?
• Do you thrive in a fast paced environment, where change is encouraged and continuously promoted?
• Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity?

If you answered "yes" to the questions above, please read on! We are searching for a customer-focused, motivated individual to join our team as a Customer Information Specialist in the Clackamas County Department of Transportation and Development (DTD). If selected for this position, your key responsibility will be providing a high caliber of customer service to a multitude of internal and external stakeholders. In this role, you will often be the customer's first point of contact to our visitors and phone customers and play an integral role in providing a good customer experience in a demanding and fast paced environment. As a Customer Information Specialist, you will be providing general information in response to public inquiries, handling routine questions regarding our development permit process, researching property information, and performing other administrative support work. This position is located in our development permitting lobby of the Development Services Building (DSB).

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of customer service experience, including experience assisting challenging customers
• A minimum of one (1) year experience interacting with the public on a daily basis
• A minimum of one (1) year experience in positions that required multi-tasking, prioritizing and balancing in-person and phone requests
• A minimum of one (1) year experience using Microsoft Office Suite software applications, such as Excel, Outlook and Word
• Experience explaining policies, procedures, guidelines, and/or general regulatory requirements
• Experience handling high volume (50 or more) walk-in visitors per day
• Experience handling high volume (50 or more) phone calls per day

Preferred Special Qualifications/ Transferrable Skills:*

• Knowledge of permitting processes and software systems (ex. Accela, PlanMap, ProjectDox)
• Experience working in the public sector
• Experience using a multi-line phone and voicemail system or software
• Basic knowledge of building plans and related documents
• Beginner-level proficiency in Microsoft Word, Excel and Outlook
• Exerperience working with PDF documents in Adobe or a similar software program

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

KEY COMPETENCIES FOR SUCCESS IN THIS POSITION:

• Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values).
• Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service.
• Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first.
• Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve and maintaining composure in difficult, stressful, and quickly emerging situations.
• Exhibits Strong Interpersonal Skills including excellent professional verbal and written communication and the ability to effectively communicate with emotional or upset customers and maintain tact, good judgment, and diplomacy.
• Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it.
• Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.
• Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems.
• Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks.
• Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve.
• Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values.

TYPICAL TASKS

Please review the classification specification which includes the typical tasks of this position by clicking on the following link: Customer Information Specialist


WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30am - 4:30pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion


ABOUT THE DEPARTMENT

The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service.

DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD.

Learn more about the divisions in DTD


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Lindsay Roberts, Recruiter
LRoberts2@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106981&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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