Occupancy Specialist (Regional Long-Term Rental Assistance)

Occupancy Specialist (Regional Long-Term Rental Assistance)

Job ID: 107026
Location: H3S-Housing Authority
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This position will remain open until filled. The first application review will be Monday, June 5, 2023. We reserve the right to close this recruitment at any time on or after that date.


PAY AND BENEFITS

Annual Pay Range: $46,833.58 - $59,061.12

Hourly Pay Range: $24.017222 - $30.287756

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal days per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Housing Authority Employee Association.

Housing Authority Represented Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

The Housing Authority of Clackamas County (HACC) is recruiting for an Occupancy Specialists to join our team as we work towards providing affordable housing opportunities to help break the cycle of poverty and improve the quality of life for our homeless, disabled, and low-income clients in Clackamas County. We are looking for candidates who can provide strong customer service, are adaptable to changes, manage a varied workload, and understand the importance of providing trauma-informed care services to our clients.

The Occupancy Specialists will help support the operations of the Regional Long-Term Rental Assistance (RLRA) program. The Occupancy Specialist is responsible for eligibility review of applications, rent calculation, providing customer service, reviewing and approving leases and contracts, providing HQS inspection support, managing a caseload, compliance, and other aspects of human services. Occupancy Specialists use significant judgment in interpreting and applying regulations, guidelines, and department policies.

An ideal candidate will have the ability to effectively manage a large and varied caseload of clients and responsibilities and shows a strong commitment to public service. They will also be problem solver who utilizes critical thinking skills when faced with difficult scenarios presented by prospective participants, community partners, and/or inter-agency partnerships.

Required Minimum Qualifications/ Transferrable Skills:*

• At least two (2) years of work experience in housing programs, case management, residential services, property management, or other social services
• Experience in property management
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working with YARDI or other Housing Authority database software
• Experience in a regulated work environment
• Experience working with low income families
• Experience maintaining a client caseload
• Knowledge of basic accounting principles and practices
• Bilingual skills (Spanish or Russian)

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include:

• Coordinates and administers various federal/state housing programs including, but not limited to: Regional Long-term Rent Assistance (RLRA), Housing Choice Voucher (HCV) and Public Housing;
• Performs eligibility determinations for housing programs by obtaining and reviewing third-party verification documentation; calculates rent amounts and utility allowances; obtains landlord/tenant signatures; and completes files according to department standards;
• Interviews and briefs program participants on program regulations and requirements; evaluates requests for accommodation from program participants to determine if reasonable; and assesses for need;.
• Schedules and conducts annual and interim redetermination of eligibility following established guidelines, policies and procedures using prescribed software;
• Support with conducting HQS inspections when needed;
• Review and approve Requests for Tenancy Approval;
• Review leases and create contracts;
• Support with conducting HQS inspections when needed;
• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity, and inclusion; and actively promotes an environment respectful of living and working in a multicultural society;
• Reviews and investigates cases involving lease and/or program or policy violations;
• Maintains rapport with program participants, landlords, and other associated stakeholders;
• Audits co-workers' files for accuracy and completeness

REQUIRED KNOWLEDGE AND SKILLS

Knowledge of:

• Housing assistance program regulations, policies, procedures, and practices;
• Federal, state, and local regulations governing assigned rent assistance programs, including Housing and Urban Development (HUD) guidelines;
• Case management principles and practices relevant to low-income families, homeless populations, veterans, victims of domestic violence, and individuals with disabilities;
• Oregon landlord-tenant law and/or basic property management experience;
• HIPAA and laws governing the privacy of protected and confidential information;
• Knowledge of basic accounting principles and practices.

Skills to:

• Understand and follow oral and written instructions;
• Communicate effectively both orally and in writing;
• Organize resources and establish priorities independently;
• Perceive, respond to, and resolve problems;
• Utilize established training methods and techniques;
• Effectively Speak and communicate in public;
• Provide customer service, including responding to phone calls and e-mails, in-person meetings and appointments, and defusing or de-escalating upset individuals; and
• Use a variety of modern office machines and computer equipment and software.

Ability to:

• Negotiate solutions between stakeholders;
• Organize workload and manage time effectively;
• Work under pressure and remain flexible;
• Prepare and maintain efficient and accurate files, notes, and narratives for both written and electronic records;
• Perform basic mathematical calculations with accuracy;
• Respect privacy and confidentiality of client interviews, information, and files; and
• Establish and maintain cooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, partners and/or vendors.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• Explore Clackamas County
• Working for Clackamas County
• Recreation, Arts & Heritage
• Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division.

The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County.

Learn more about the Housing Authority of Clackamas County


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

• Application Process
• Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

• Request Veterans' Preference
• Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

James Callahan, Recruiter
JCallahan@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107026&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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