Office Specialist 2 (Social Services)

Office Specialist 2 (Social Services)

Job ID: 106958
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, May 17, 2023.


PAY AND BENEFITS

Annual Pay Range: $45,056.25 - $56,926.71

Hourly Pay Range: $23.105770 - $29.193184

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County's Social Services Division in the Health, Housing, and Human Services Department is seeking an Office Specialist 2 to provide reception, program, and administrative support to staff, clients, and the general public. This position will provide front desk reception support, information, and assistance for the Social Services Division, but a majority of the support duties will focus on complex data entry, monitoring, corrections, and interpretation for compliance with program requirements, explaining technical information requiring the interpretation of office or program policies and procedures to assist the public, and organization, maintenance, and management of files, documents, records, and office supplies.

An ideal candidate will have demonstrated work experience with complex data and information entry, monitoring, recordkeeping, and reporting in accordance with various program requirements, as well as familiarity and ease interacting with diverse populations, both in person and on the phone, while providing highest level customer service.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• At least one (1) year of customer service experience
• At least one (1) year of complex data entry experience including accurate and timely data entry into spreadsheets, databases, and other formats, along with ability to identify inconsistencies or errors in documentation and report to the appropriate program or administrative staff as needed
• Work experience handling a high volume of calls and greeting walk-in visitors
• Experience working at a front desk
• Exceptional organizational skills
• Strong verbal and written communication skills, including ability to communicate well with members of a diverse population
• Ability to maintain composure in stressful situations when dealing with a variety of people
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy
• Must pass a criminal history check which may include national or state fingerprint records check

Preferred Special Qualifications/ Transferrable Skills:*

• Experience with HMIS (Homeless Management Information System) and procurement systems
• Experience processing accounting and purchasing information and documents
• Experience working in a social services and/or human services setting
• Bilingual skills

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to:

1. Receives, transfers or refers calls to appropriate sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; schedules appointments for clients with appropriate staff members; meets and greets the general public and/or clients and directs individuals to appropriate staff; checks in and processes clients in preparation for appointments; determines when to refer clients and the public to appropriate staff for assistance.
2. Monitors and documents information and data in accordance with program requirements; enters data into reporting databases or spreadsheets and makes adjustments or corrections to records as needed; examines and edits data for completeness and accuracy; corrects error in math, names, addresses, and other input data; interprets data for proper input to program formats; proofreads reports to verify accuracy of input.
3. Sorts, arranges, files, and maintains documents and records; reviews files for completeness and accuracy; updates and purges files according to department/division guidelines. Independently consults with program and office staff to establish and revise clerical systems, files, and recordkeeping procedures to meet specific program needs; presents and/or interprets information to supervisor or staff if necessary.
4. Orders and maintains adequate office supplies; processes accounting and purchasing information and documents.
5. Provides assistance scheduling and setting up conference rooms for meetings and events.

REQUIRED KNOWLEDGE AND SKILLS

Considerable knowledge of: Accepted office practices, procedures and techniques; Basic English composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes. Accurate and timely data entry into spreadsheets, databases, and other formats. Able to identify inconsistencies or errors in documentation and report to the appropriate program or administrative staff as needed.

Some knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities.

Working knowledge of: Office equipment, including computers and software programs and their functions/capabilities.

Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment.


WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas County Social Services


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Kelly Schaefer, Recruiter
KSchaefer@clackamas.us




To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106958&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



jeid-3535af5d64313c4698b71c1615f16547