Case Manager (Veterans Housing)

Case Manager (Veterans Housing)

Job ID: 106970
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, May 17, 2023.


PAY AND BENEFITS

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits


JOB DETAILS AND QUALIFICATIONS

Clackamas County's Social Services Division is currently seeking a Case Manager to provide case management and support to veterans who are currently experiencing, or who have previously experienced, homelessness to obtain and maintain permanent housing. The Case Manager will also help veterans access other needed support and services to include increasing income, address physical and behavioral health needs, access veterans benefits, and various other supports depending on individual needs. In this position, the Case Manager will provide housing placement and housing retention services using a person-centered, housing first model to support approximately 20 homeless or formerly homeless individual and family veteran households who meet U.S. Department of Housing and Urban Development's (HUD) chronic homelessness eligibility criteria.

The Case Manager in this position will use a strengths-based, person-centered approach to provide supportive service for veterans and their families that are experiencing homelessness or at risk of homelessness. This includes eligibility determination, obtaining and retaining safe and affordable housing in Clackamas County and partnering with a wide variety of community resources. All services will be delivered in a manner that is culturally responsible including military culture.

Successful candidates will have a strong working knowledge of laws, rules, and regulations applicable to veteran's benefits with a background in working with veterans and the ability to assess client needs and apply them to appropriate programs, services, and entitlements. The ideal candidate will be a trained veteran with a strong background and experience in providing assistance to veterans experiencing homelessness or an imminent housing crisis.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role
• Direct case management experience or a comparable function, working with homeless and/or low income populations
• At least one (1) year using creative problem solving, with successful results, in preventing people at high risk of homelessness from becoming homeless or helping people who have been homeless access and maintain permanent housing
• Knowledge of State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, Oregon EHA and other similar programs
• In-depth knowledge, demonstrated by veteran status, education, training and/or working experience, of veteran needs and advocacy
• Demonstrated commitment and experience advancing equity and diversity in a workplace or community setting
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy
• Per the Oregon Health Authority, (OAR 333-091-1010 & OAR 333-019-1030), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Veterans or those with military service are strongly encouraged to apply
• At least one (1) year of experience helping homeless persons access and retain private market permanent housing
• Proficiency with Microsoft office software (Outlook, Word, Excel, etc.)

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

Duties may include but are not limited to the following:

1. Assess and document program eligibility. Accept referrals from Coordinated Housing Access system. Gather documentation and information to confirm initial program eligibility and recertify annually as required by funding source.
2. Provide housing placement and housing retention services using a person centered, housing first model to approximately 20 homeless or formerly homeless individual and family veteran households who meet HUD's chronic homelessness eligibility. Utilize language interpreter service as needed to ensure equal access to housing and support services.
3. Establish participant rent payment levels based on participant income, total unit rent and federal, state and grant requirements. Prepare initial and ongoing rent and related payment vouchers in compliance with applicable regulations.
4. Promote and advance equity in approach to work, initial and ongoing engagement, and in broader community as appropriate.
5. Work closely with participants on person centered action plans to access needed services and accomplish housing stability goals, including a household budget. Revise action plans as needed to meet client needs, preferences, and values using assessment and communication skills; assist clients to receive additional needed and preferred services using knowledge of public and private resources.
6. Coordinate with health care providers, social service personnel, county veteran service office, VA and other agencies to obtain services; reevaluate and update case plans and client eligibility on a regular basis. Advocate for participants with public and private agencies, schools and others.
7. Maintain participant records in a timely, complete and organized manner.
8. Serve on rotation with other supportive housing team staff as back-up for direct service staff in the event of unexpected or planned absence.
9. Collect and submit required data for Service Point Homeless Management Information System at entry, exit, annual recertification and in the event of interim changes.
10. Prevent emergencies whenever possible through pro-active communication, including with landlords and property managers. Respond to emergencies and negotiate resolution of problems.
11. Report witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities.

REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Methods and techniques of strengths based case management, principles and techniques of interviewing, offering supportive services and crisis intervention; Principles and techniques regarding human development and behavior in assigned area, including military culture, geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, and poverty; State and Federal laws, rules and regulations applicable to government programs and funding guidelines, including the HUD HEARTH Act, Oregon EHA and other similar programs; Social, health care, financial (including Veterans Administration benefits) and other community resources and agencies; Effective record keeping procedures and techniques and skill to maintain accurate and concise records.

Skill and ability to: Work effectively in a multicultural environment and to advance equity in all aspects of program delivery; Gather information through research and interviews with applicants, participants, families, care providers and others; Apply comprehensive social service evaluation and assessment methods and develop and assist in implementing appropriate action plans for people with diverse needs in diverse settings.


WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas County Social Services


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Kelly Schaefer, Recruiter
KSchaefer@clackamas.us




To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106970&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



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