Case Manager (Mental Health Navigator)

Case Manager (Mental Health Navigator)

Job ID: 106949
Location: H3S-Children, Youth & Families
Full/Part Time: Full Time
Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.



CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, May 30, 2023.


PAY AND BENEFITS

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
  • OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

Do you value teamwork, initiative, and service? Our team does! Come help us build community partnerships and provide unique services to Clackamas County residents.

The Case Manager (Mental Health Navigator) provides support and connection for adults and children to resources, programs and services related to mental health, emotional health and addiction recovery. This position will work with families receiving TANF (temporary assistance for needy families) enrolled in the JOBS Program operated by CFCC. The most critical component to success in this role is an individual who can quickly develop rapport and trust while maintaining professional boundaries and completing rigorous documentation requirements. People with lived experience frequently do well in this position.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of two (2) years of related case management or peer support experience that would provide the required knowledge and skills to perform the responsibilities of this position - see knowledge and skills
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Lived experience is a plus

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


TYPICAL TASKS

• Provides navigational assistance and support for adults and children receiving TANF needing access to mental health, peer support services and parenting resources. Coordinates access to initial behavioral health assessment appointment and documents follow up per contract requirements. Develops referral relationships with mental health service providers and community partners to increase access for TANF participants.
• Meets regularly with ODHS staff and partner program staff to coordinate services, staff client needs and determine availability of mental health services and other community resources to meet client needs. Works collaboratively with ODHS staff, CFCC team members and community partners to coordinate services and advocate for client needs and preferences.
• Documents client meetings, phone calls, outreach attempts in the ODHS system, TRACS, and/or record-keeping systems per contract requirements.
• Collects, maintains and verifies client release of information documentation. Gathers additional paperwork and documentation needed to assist in making referrals for mental health assessments and community resources. Ensures client information is maintained in a confidential manner per program and stare of Oregon guidelines.
• Participates in on-going program development including training and assisting team members. Attends county, department, division and program meetings and trainings as required.
• Maintain knowledge of changes in laws, regulations, program eligibility criteria, reporting requirements and resources. Provides program eligibility and information to community partners.

REQUIRED KNOWLEDGE AND SKILLS

• Skill and ability to provide navigational assistance to participants seeking mental health services. Ability to clearly and compassionately articulate the process for obtaining a mental health screening assessment and respond to questions and concerns. Knowledge and skill to obtain required releases and documentation between client, ODHS and mental health provider per specific contract requirements. Ability to provide support for the client as requested, including waiting with client at appointment. Ability to assist in scheduling appointments and requesting referrals.
• Ability to connect with individuals experiencing mental health, addiction, parenting challenges, poverty, housing insecurity, job loss, abuse, and other stressful life events to facilitate supports and referrals. Ability to share perspectives that promote resiliency, facilitate recovery, advocate for self-care and reduce the effects of stigma in receiving assistance. Skill and ability to deliver services utilizing the principles of Trauma Informed Care, de-escalation and harm reduction techniques.
• Ability to assist program participants in identifying their needs and preferences for service. Experience in using negotiation and conflict resolution skills to quickly address issues and advocate for client needs and preferences with providers, funders and community partners.
• Knowledge of professional boundaries and mandatory reporting standards. Adherence to ethical standards, code of conduct and confidentiality requirements.
• Ability to utilize Microsoft Office products and various proprietary and public databases for eligibility, scheduling, tracking and managing due dates and data collection purposes. Documentation of client meetings will require use of multiple systems.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Typical work schedule: M-Th 7:30am - 5:50pm or 7:30am - 6:00pm; 30-60 minute lunch

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
• Applicants will need to drive a personal vehicle during the workday to multiple worksite locations (mileage reimbursement is provided for commuting during work hours). County vehicle is available for client transport.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420 000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Children, Family and Community
Connections (CFCC) Division of the Department of Health, Housing and Human Services (H3S) provides a range of programs and services to improve the wellbeing of children, youth and families in Clackamas. These include workforce development, family and community mediation services, the Early Learning Hub, Parenting Hub, substance abuse prevention and family violence prevention and services.

Learn more about Clackamas County Children, Family and Community Connections Division (CFCC)


APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


RECRUITING QUESTIONS?

Jenn Johnson, Recruiter
JJohnson2@clackamas.us


To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106949&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant



jeid-273b4727096984489330ad1d5528b416