Emergency Communications Supervisor (Emergency Communications Ops Sup 1)

The Role:
Supervisors are role models who fosters a team environment among diverse people that safeguard the lives of community members and responders. If this position interests you, don’t hesitate to apply! This recruitment may also be used to fill upcoming vacancies.

The Emergency Communications Operations Supervisor I positions perform a variety of actions, including, but not limited to:

• Monitor all active emergency service radio traffic and 911 calls; prepare for tactical incidents; ensure timely and appropriate responses by staff; make and prioritize decisions affecting callers and fire, police, and emergency personnel; evaluate resource deficiencies and allocate additional resources accordingly.
• Champion a high-performance team and work culture. Lead, supervise, and assist the diverse staff who report to the organizational unit.
• Schedule and assign work duties, ensure the dispatch center is appropriately staffed; manage overtime and vacation requests; maintain accurate records.
• Supervise performance requirements and personal development targets that foster the betterment of the individual and organization; monitor performance and coach for improvement and development; evaluate performance and complete quarterly and annual performance reviews; recommend discipline, as necessary.
• Provide instruction at new employee training academies and in-service education; provide support to and evaluate coach-trainee teams.
• Investigate caller and responder complaints; follow up with appropriate action; provide counsel and training, as needed; identify exemplary performance, and provide commendations.

For more information or to apply for the job, please visit our website:  

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