select jobs found

About The Kennedy Center   “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy   The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.    At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.    Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts.   Pay Details The pay for this position is determined by the Collective Bargaining Agreement and is set at $53.57 per hour. Job Description The Treasurer will supervise ticketing operations for venues as assigned with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency. Key Responsibilities Establish priorities and delegate duties to assistant treasurers and ticket sellers on a daily basis. Set up events in Tessitura ticketing system. Reconcile box office receipts and deposits on a daily basis. Prepare performance statements. Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from assistants and ticket sellers. Maintain positive attitude and team spirit within the box office while keeping the environment professional. Work with theater managers and company managers to fulfill policy and contractual agreements as well as helping to ensure smooth front of house operation. Work with promoters on setup and sales of their events. Work with IT department as part of treasurer team to keep up to date and provide input on all applications and processes pertaining to ticketing, sales, and event setups. Key Qualifications The candidate must have at least 5 years of experience in box office and sales, as well as a minimum 2 years of experience supervising and training. The candidate must have a proven strong customer service background. The candidate must have excellent writing, communication, and problem-solving skills, and must be detail-oriented and well-organized. The candidate must exhibit a professional demeanor - diplomacy and tact are essential. The candidate must have proven leadership skills. Knowledge of computerized ticketing systems is a must, preferably in Tessitura (experience in Tessitura setups and reporting a plus). Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.    Candidate must be willing to work onsite.   Flexibility to work weekends and holidays as required.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $94,000 -$122,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Operations Department is tasked with operating and maintaining the Kennedy Center’s campus which consists of approximately 1.7 million square feet of usable space spread across 17 acres of land. The Director of Food and Beverage will report directly to the Vice President of Operations and provides strategic leadership and comprehensive oversight of all Food and Beverage (F&B) operations, including public dining facilities, private event catering, and staff/volunteer dining. This role serves as the primary liaison and contract manager for The Kennedy Center’s third-party F&B service providers, ensuring outstanding quality, exceptional visitor experience, financial performance, and strict adherence to all applicable federal, state, and institutional guidelines. The position is a key leadership position responsible for ensuring that all dining, catering, and event hospitality experiences align seamlessly with the solemn, educational, and respectful mission of The Kennedy Center. This role is vital for patron satisfaction and upholding the integrity and high standards of the national cultural center and presidential memorial. As a key leader, this position will provide direct supervision, mentorship, and guidance to direct reports. This responsibility encompasses the full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. The position will champion a culture of excellence by setting clear performance goals, conducting regular evaluations, providing constructive feedback, and ensuring a collaborative, positive, and productive work environment for all team members. Key Responsibilities Strategic and Financial Leadership Financial Management: Develop, manage, and achieve annual F&B budgets, revenue forecasts, and operational goals. Monitor and control labor costs, food costs, and inventory to maximize profitability. Pricing Strategy: Establish competitive and profitable pricing for all menu items, beverage/bar offerings and catering packages. Policy Development: Establish and enforce standard operating procedures for all F&B areas, including inventory control, cash handling, purchasing, and service standards. Define and enforce policies for event bookings, space utilization, and the appropriate use of the memorial and museum spaces for all functions. Federal Guidelines and Relationships: Maintain awareness of and adhere to federal property management and usage guidelines relevant to F&B operations. Act as an institutional ambassador when engaging with external stakeholders, federal institutions and trust instrumentalities. Direct Reports: Responsible for full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. Contract and Vendor Management Senior Liaison: Serve as the principal relationship manager with contracted F&B vendor(s), driving collaboration, accountability, and strategic alignment. Negotiate and manage contracts with suppliers, distributors, and third-party vendors to ensure cost-efficiency and quality. Performance Oversight: Monitor and evaluate vendor performance against contractual obligations, service level agreements, financial targets, and quality standards. Contractual Compliance: Ensure all F&B operations, private/special events adhere to the terms of the contract, including revenue guarantees, commission reporting, and facility usage policies. Menu and Pricing Approval: Review and approve all menus, pricing structures, and promotions to ensure quality, value, and appropriateness for a federal memorial and national cultural institution. Regular Review: Lead regular financial and operational review meetings with the vendor and senior Museum leadership. Operational Excellence and Event Execution Catering and Banquets: Oversee all catering operations for conventions, trade shows, meetings, and social events. Ensure flawless execution of special events from initial setup to cleanup. Concessions and Retail: Direct the operation of all concession sales within the retail food outlets and intermission bars, focusing on efficiency, speed of service, and maximizing per capita spending. Quality Control: Work closely with the Executive Chef to ensure consistency, quality, and presentation of all food products. Facility Management: Oversee the maintenance, cleanliness, and functional operation of all kitchen equipment, service areas, storage rooms, and loading docks in compliance with relevant safety and sanitation codes. Service Standards: Establish and enforce best-in-class standards for visitor service and hospitality across all F&B outlets and event spaces. Special Event Management: Direct the F&B strategy and execution of all private, internal, and high-profile government/VIP events, ensuring seamless coordination with departments (Security, Facilities, Programming, Development, Special Events). Regulatory Compliance: Ensure strict compliance with all applicable federal, state, and institutional guidelines, including kitchen and food safety, health permits, alcohol licensing, and ADA requirements. Risk Mitigation: Oversee robust risk mitigation procedures to ensure the safety of visitors, staff, and the preservation of The Kennedy Center’s collections and facilities during all F&B and event activities. Facility Maintenance: Work closely with the Facilities department and the vendor to ensure all dining and kitchen areas are maintained to the highest standards of cleanliness and operational efficiency. Menu, Concept, and Sales Development Menu Innovation: Lead the creative development of all menus (special events, concession, retail) in collaboration with the internal and external teams and contractors, incorporating current trends, client feedback, and seasonal ingredients. Sales Collaboration: Partner with the Programming, Marketing and Special Events teams to provide customized F&B solutions, conduct site inspections, and participate in client presentations to win new business. Alcohol Service: Ensure strict compliance with all federal, state, and institutional guidelines/laws regarding the sale and service of alcoholic beverages, including responsible service training. Revenue Generation: Identify and drive revenue-generating opportunities through public dining, catering, and event rentals while maintaining the solemnity and mission-focus of the memorial. Team Leadership and Development Recruitment and Training: Oversee the recruitment, hiring, onboarding, and continuous professional development of all F&B management and staff (full-time and part-time). Performance Management: Set clear performance expectations, conduct regular performance reviews, and implement coaching/disciplinary actions as necessary for employees and contractors. Culture: Foster a positive, high-energy work environment that emphasizes teamwork, accountability, and a commitment to exceptional customer service. Compliance and Safety Sanitation: Maintain rigorous adherence to all applicable codes, aiming for top inspection scores. Ensure all employees and contractors hold necessary certifications. Safety: Implement and monitor safety protocols to prevent workplace accidents and ensure the safe handling of food, equipment, and chemicals. Other duties as assigned. Key Qualifications Education: Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred. Experience: Minimum of 10 years of progressive leadership experience in high-volume, multi-unit food service, with at least 5 years in a Director or equivalent role. Business Acumen: Exceptional financial literacy, including experience with P&L statement analysis, budgeting, forecasting, and cost control systems. Leadership: Demonstrated ability to lead, mentor, and motivate an agile and diverse team, often including union or high-volume contract labor. Operational Software: Proficiency with POS (Point of Sale) systems, inventory management software, and MS Office Suite. Experience with event management software is a plus. Client Relations: Strong negotiation, presentation, and interpersonal skills to build rapport with clients, show managers, and internal stakeholders. Adaptability: Proven ability to manage complex logistics, pivot quickly, and maintain composure and efficiency under the high-pressure demands of a live event environment. Patron Relations: Experience working with the public, addressing patron complaints and interfacing individuals from a wide range of backgrounds and expertise. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.  Additional Information Walk and stand for extended periods of time. Work a flexible schedule, including evenings, weekends, and holidays based on event demand. Lift and/or move up to 25 pounds, and occasionally lift/move up to 50 pounds.

***Please submit a cover letter for consideration*** About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $71,000 - $82,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description   The Kennedy Center seeks a proactive and results-driven Manager of Campus Rentals and Sales to lead outreach, sales, and execution for private events across the Center’s premier venues. This role combines business development with hands-on event management, offering the opportunity to drive revenue growth while ensuring exceptional client experiences. This position is responsible for supporting the Campus Rentals team, along with approval duties within the ArtsVision scheduling software for all internal and external events across the entire Kennedy Center Campus.  The manager will serve as the primary logistician and manager of events within the Center and REACH consisting of ticketed components both for either private or public, with consideration of all patron, artist and staff needs.  The Manager of Campus Rentals is a key member of the Campus Rentals department at the John F. Kennedy Center for the Performing Arts.  Campus Rentals is responsible for the marketing and licensing of theatrical and non-theatrical venues and event spaces for external use.  Campus Rentals Coordinates schedules and executes all external events across the entire Kennedy Center Campus. Key Responsibilities   Lead outreach efforts to promote Kennedy Center venues for private events, meetings, receptions, and conferences. Conduct market research to identify and cultivate prospective clients, including local, national, and international businesses, cultural organizations, and event planners. Develop outreach campaigns, draft marketing materials and emails, and support call initiatives to generate new business leads. Manage accurate client and event information in the Kennedy Center’s Customer Relationship Management (CRM) system. Respond to rental inquiries, gather event details, and prepare customized proposals and cost estimates. Oversee planning and logistics for confirmed events, including scheduling, contract preparation, and client communications. Provide on-site event management from setup through conclusion, ensuring flawless execution and client satisfaction. Collaborate with internal teams (production, catering, operations, etc.) to deliver seamless event experiences. Perform administrative and operational duties to ensure efficient team performance and achievement of revenue goals. Other duties as assigned.  Key Qualifications     Bachelor’s degree in Business, Marketing, Hospitality, Arts Management, or related field, or equivalent experience. 3–5 years of experience in sales, business development, event planning, or hospitality management. Proven success in generating new business, cultivating client relationships, and meeting revenue goals. Strong written and verbal communication skills with a client-first approach. Highly organized with the ability to manage multiple projects and deadlines in a fast-paced environment. Proficiency in Microsoft Office Suite; experience with CRM systems preferred. Flexible schedule, with the ability to work evenings and weekends as required by events. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information This is a very busy, fast-paced environment which requires flexibility in adjusting to changing priorities and demands. Safety, guest service and teamwork are the primary values in this division. The noise level in the work environment is normal, with occasional loud noise when backstage in a theater or during social event programs. Some extended hours including nights and weekends.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the  Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $108,000 - $129,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Director, Campus Rentals and Sales, is responsible for leading the strategic sales, business development, and client engagement efforts related to the rental and use of Kennedy Center’s performance venues, event spaces, rehearsal rooms, and outdoor areas. This role focuses on maximizing earned revenue, expanding the Center’s rental client base, and cultivating relationships with commercial, nonprofit, and high-profile clients. This position oversees a team responsible for executing rental logistics and scheduling, ensuring smooth operations and consistent client service. The Director is expected to set ambitious revenue goals, lead pricing strategy and sales forecasting, negotiate major contracts, and identify new business opportunities that align with the Kennedy Center’s mission and financial objectives. This role works in close partnership with internal stakeholders, including Artistic Programming, Campus Planning, Development, Restaurant Associates and Occasions, and Special Events, to ensure holistic rental experiences that enhance the visibility and profitability of the Center’s event spaces. Key Responsibilities Lead strategic sales efforts for campus rentals, including proactively identifying, pitching, and closing rental opportunities. Cultivate and grow a robust pipeline of rental clients including corporate, nonprofit, wedding, and diplomatic clients. Oversee revenue forecasting and progress toward annual targets exceeding $XX. Supervise and mentor the Campus Rentals team. Set and manage clear performance goals around client satisfaction, retention, sales growth, and team collaboration. Ensure that team members are supported in delivering seamless logistical execution for all rentals. Serve as lead negotiator for rental contracts, working closely with legal and finance to manage risk and ensure compliance with insurance and policy requirements. Guide complex or high-value clients through the sales funnel with a focus on relationship management and long-term engagement. In collaboration with Campus Planning, oversee pricing structures, inventory of rentable spaces, and policies governing space use. Continuously evaluate the competitiveness of rental offerings and make recommendations for improvement. Lead strategic initiatives to expand rental visibility—partner with Marketing on promotions, collateral, and website presence. Attend industry networking events and represent the Kennedy Center in external business development settings. Partner with the Campus Planning and Senior Director of Strategic Partnerships (or VP of Strategic Revenue and Partnerships) to maintain a cohesive long-range calendar. Final approval of external rental placements and high-level scheduling decisions. Other duties as assigned. Key Qualifications Bachelor’s degree in Arts Administration, Business, Hospitality, or related field Minimum 5 years of experience in venue sales, hospitality sales, or event rentals Proven success in closing high-value sales and building external client relationships Supervisory experience required; experience overseeing cross-functional teams a plus Strong sales acumen with a customer-first mindset Excellent communication, negotiation, and client stewardship skills Experience with CRM and event management software; ArtsVision a plus Strong organizational and strategic planning skills Familiarity with contracts, insurance, and venue use agreements Adept at working with high-profile or VIP clientele with discretion Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the  Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $55,000 - $65,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description   The Business Systems Coordinator will join the Information Technology Department at the Kennedy Center, reporting to the Sr Director, Data and Systems. The Kennedy Center Information Technology (IT) Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The IT Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed. The Business Systems Coordinator position will have the opportunity to work with over 100 users of a CRM system in various departments across the organization. This role supports operations critical to a nonprofit performance venue, from performance calendar and pricing setup and configuration, to marketing analytics tools, to implementing measures that allow for a better in-person and digital patron experience. The candidate should be a curious, patient, friendly, and solutions-oriented individual who is a quick study of new technology. The Kennedy Center is a fast-paced environment and no day in this position will be like the last, as the nature of live performance changes the day-to-day work. The principal purpose of the Business Systems Coordinator position is to provide first-class support to users of the business-critical CRM system. The ideal candidate should enjoy forming working relationships and be comfortable communicating across platforms with users at all technical levels. The Business Systems Coordinator will become an expert in the CRM platform and be a key advocate for usage and best practices across the organization, eventually becoming a primary contact for the CRM Super User Group and lead participate in the biweekly group meetings. This team member will also support other projects and systems within the Information Systems team as needed, whether that be identifying requirements for a customization, leading user testing for a system upgrade, or creating documentation for new system features.  Our other systems include HRIS, Finance, Project Management, and other tools. The Kennedy Center is undergoing multiple digital transformation efforts on various systems and this role will be involved in the adoption and ongoing support of these new systems.  Within the next 6 months we will be launching a new ERP (Finance) system, Sage Intacct and a new HRIS system, UKG.  This unique timing is an exciting opportunity to deeply understand how our systems are implemented to facilitate business practices and play a supportive role where appropriate.   Key Responsibilities Pro-actively and professionally manage the CRM Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Provide ad-hoc and scheduled training sessions with accompanying materials to support new staff and new system functions. Provide back-up support for other systems and solutions, including Finance (currently Lawson, soon Sage Intacct), HRIS (currently Lawson, soon UKG), Venue Management (currently ArtsVision), SurveyMonkey/SM Apply, CRM (currently Tessitura), and Jira/Confluence/Asana. On-call responsibilities on a rotating basis (monthly, approximately). Work with CRM platform stakeholders in fundraising, marketing, sales, and education to fully understand their business practices, challenges, and goals for platform usage. Field and analyze requests for changes in use, configuration, or access of CRM, make recommendations, and implement new measures as needed. Understand capabilities of CRM system and map to needs. Join online user groups and forums to stay current on community best practices. Consider data hygiene and maintenance opportunities, provision users with data clean-up guidelines and materials, and set an excellent example as to how data should be maintained and refined within various systems. Collaborate with the larger IT Department to support backend system integrations, upgrades, maintenance, including vendor-provided service packs and patches, version upgrades, and required website improvements and testing. Follow IT Department processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process. Other duties as assigned. Key Qualifications Familiarity with CRM and/or experience with a ticketing/fundraising platform such as Tessitura, Ticketmaster, SalesForce, Raiser’s Edge, etc. 1-2 years customer service (internal or external-facing) or equivalent experience, including verbal and written communication Experience with Microsoft Office tools, especially Excel Excellent communication skills, both written and verbal Personable, friendly, and patient Detail-oriented and thorough when capturing customer issues or challenges Curious and creative problem-solver Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information The noise level in the work environment is moderate, with shared office space (cubicles) and sometimes the noise of performers rehearsing can be heard around the building. Travel up to 5% may be required.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the  Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $108,000 - $130,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Director of Revenue Accounting and Special Projects is responsible for recording and reconciling all areas of the Center’s contribution and grant revenue, endowment activity, box office sales and other earned revenues, auxiliary services, investments, fixed assets and debt. The individual will lead a team of accountants to record the revenues of the Kennedy Center (including affiliated/related entities) and other financial activity in accordance with Generally Accepted Accounting Principles (GAAP), Code of Federal Regulations (CFR), and other regulatory requirements as applicable to facilitate the organization’s internal and external reporting needs. The Director of Revenue Accounting and Special Projects will support the preparation of the organization’s audited financial statements; the schedule of expenditures of Federal Awards; Forms 990 and 990T; financial reports to the Board of Trustees, donors or grantors; and periodic ad hoc reporting, research, and analysis for internal and external stakeholders. The individual will assist the Chief Financial Officer and Vice President, Accounting with the development of and conformity with corporate practices, policies and procedures in an effort to promote greater efficacy and transparency around the Center’s revenues. This position will oversee the work of up to five direct reports and coordinate with others on the Finance Team in fulfillment of this key accounting function.  Additionally, the Director of Revenue Accounting and Special Projects will frequently collaborate and communicate with others outside the Finance Department. Key Responsibilities Oversee and manage the staff responsible for the Center’s contribution and box office accounting and reconciliation processes. Supervise the regular journal transfer from Tessitura of contribution and box office information into the Finance ERP.  Ensure proper controls are in place and operating effectively to record these revenues in compliance with GAAP and to meet management’s internal and external reporting needs.  Collect and organize documentation in support of the proper accounting for transactions.  Resolve all erroneous entries, open items, and reconciliation issues with relevant staff from the Development department in a timely manner, preferably within 30 days. Review and post regular journal entries and supervise preparation of staff reconciliations as a part of the monthly closing procedures. Oversee the monthly accounting of endowment and board designated funds including additions, spend, and changes in the share of endowment investment asset market values. Support administration of the spending policy in keeping with the Investment Policy Statement and Board action. Effectively and efficiently account for the investments of the endowment with external servicer providers, fiduciaries, and/or endowment software.  When required, review new endowment agreements for language, payment schedules, proposed restrictions, and feasibility issues. Track cash due to and from the endowment, and project changes in months ahead.  Perform routine analysis, including calculations, budgets, and projections. Work with programmers to identify activities that meet restricted revenue purposes. Oversee federal and private grant accounting and reporting function staffed by the Senior Grants Accounting Manager who review charges against the grant for allowable and unallowable costs, track the Federal source for allowable costs, work with Programming and Development personnel during pre-Award, Award, Implementation, and Close out phases of the Grant Cycle, maintain the organization’s Grants Administration Architecture (SAM, G5, Grants.gov, etc.), and lead the institution’s annual Indirect Cost Recovery Rate negotiation process. Oversee compliance with the Center’s capitalization policy, maintenance of fixed asset and depreciation subsidiary ledgers, evaluation of repairs and maintenance expense, and support FP&A’s efforts to create and stand up a capital budget.  Manage debt activity and amortization schedules, to include recording all related financial transactions and preparing financial reports. Ensure compliance with all debt related reporting requirements and covenants. Manage compliance with the Treasury Collateral Management and Monitoring regulations and reporting requirements. Lead the Revenues and Special Projects team with and contribute to the annual financial statement preparation and audit, the uniform guidance audit (compliance with Federal regulations), and preparation of the Center’s and its affiliates’ Forms 990 and 990T; financial reports to management, the Board of Trustees, donors or grantors; and periodic ad hoc reporting, research, and analysis for internal and external stakeholders. Develop revenue recognition and capitalization policies and procedures and train staff on the above functions as needed. Determine the most optimal methods and procedures on new assignments and coordinate the work of senior accountants or staff accountants as directed by Finance leadership. Other duties as assigned. Key Qualifications Education: Bachelor’s degree in accounting or finance, or an active CPA license is required. Experience: At least 10 years of private or 5 – 7 years of public not-for-profit accounting experience with 5 – 10 years of progressive experience with contributions, endowments, grant compliance, restricted net assets, and tax preparation required.  Performing arts industry experience is a plus. Critical skills: Strong Excel and other Microsoft Office/Teams experience. Good written-oral communication and interpersonal skills; proficiency in use of general ledger applications. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite. 

The Kennedy Center continuously accepts new applications for part-time positions on our Ticket Sales team. Applicants will be considered as new positions/shifts become available.  About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Job Description Pay: $24.42/hour as determined by the CBA Instant Charge Flex Operators provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Flex Operators must have availability to work part time hours on weekdays, weekends, and holidays. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient, professional, and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience One or more years of experience in sales and/or customer service Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues Exceptional phone contact handling skills and active listening Excellent verbal and written communication skills Ability to multi-task, prioritize, manage time effectively and be able to maintain a positive demeanor under pressure Problem analysis and resolution; proven accuracy and attention to detail Adaptability Interest in and knowledge of the performing arts Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the   Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $250,000 - $325,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The CIO will lead the development of the Kennedy Center’s strategic technology direction, foster collaboration and community amongst KC’s IT team and oversee the people and services of the KC’s central Information Technology. The CIO will be a thought partner, collaborator, and source of innovative ideas to position technology in support of IT systems across KC locations.  He/she/they will provide strong leadership, leverage expertise to help create world-class, strategic, scalable, and sustainable information technology capabilities of value to staff, visiting workers and performers and guests.  Services provided include campus-wide networking and support for secure remote access, hosting for the Center’s public-facing website, intranet and self-hosted applications supporting sales and ticketing operations, donor management (Tessitura), financial and human resources management (Lawson), procurement, and parking operations. The Kennedy Center runs redundant, on-premise data centers, as well as hosted application servers in AWS. These environments are predominantly Microsoft based running Windows Servers and PCs, SQL Server databases and .net custom applications running on IIS. The Center also supports a custom Amazon Redshift Data Warehouse that is positioned for machine learning and offers real-time analytics and dashboards.     Key Responsibilities Design, implement, and manage technology initiatives, maintain existing applications, and develop new technical solutions to identify opportunities for the company to gain a competitive advantage  Own and be the technical executive sponsor of Kennedy Center’s ongoing digital transformation efforts that include migration of legacy and proprietary systems to SaaS-based platforms including UKG and Sage Intacct  Ensure that adequate and appropriate measures are in place to protect the privacy and security of Kennedy Center assets  Implement an AI strategy Create a technology roadmap that supports long-term, organizations-wide priorities ensuring the infrastructure is built to be scalable, flexible, and sustainable  Develop and maintain a collaborative and productive relationship with all stakeholders to enable thorough understanding of their business models, needs, challenges and future strategies and partner with them to explore and provide technology solutions that optimize their business or artistic results. Keep abreast of developing technology and advise stakeholders as to features, advantages and costs  Understand current technology trends and be able to identify any risk to the business for communication to the senior leadership team  Lead the development and implementation for best practices and standards in process, design, architecture, and operations of all aspects of service-oriented information technology delivery  Identify problems, determine accuracy and relevance of information of information, use sound judgement to generate and evaluate alternatives and make recommendations  Recruit/Retain, develop and manage a competent team of technology staff capable of maintaining and supporting current technology and delivering new solutions as needed.  Ensure appropriate standards of performance for systems and staff are set, measured and achieved.  In collaboration with stakeholders, prepare and communicate long-term and short-term IT plans to optimize the use of technology by the organization.  Prepares and manages capital and operating budgets.  Track and measure performance against goals (both solutions and staff)  Other duties as assigned.  Key Qualifications 15 years’ experience working in a technical field such as systems engineering, network engineering, software development, IT management.  At least 5 years leading a significant IT function, providing and supporting computing services, tools and systems, managing budget, planning and staff  Demonstrated ability to manage complex enterprise-wide technical transformation projects  Demonstrated ability to analyze system needs, generate and assess options and facilitate the choosing of the best fit solutions.  Demonstrated ability to undertake implementation of 3rd party systems, 3rd party customized systems, SaaS solutions and in house developed systems.  Knowledge of and comfort with the principles of ITIL, SDLC   Knowledge of and comfort with the core elements of data center management and optimization including virtualization, business continuity/disaster recovery planning, IaaS  Experience overseeing a helpdesk function  Experience overseeing compliance with PCI and other data privacy standards  Excellent verbal and written communication, collaboration and people management skills  Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Additional Information Travel up to 15% may be required. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Job Description This is a Union position and pay will be determined by the CBA. The current hourly pay rate for this position is set at $36.77. The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office.    Key Responsibilities Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Stay informed of current information pertaining to all Kennedy Center events. Take direction from venue treasurers and perform tasks as assigned.  Key Qualifications Ticket sales experience and knowledge of ticketing systems. Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts.  Candidate must be local or willing to relocate to the DMV area. Candidate must be willing to work onsite.