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Help Desk & Staff Support Services Manager R505770 San Francisco The Help Desk & Staff Support Services Manager employs excellent communication and customer service skills to collaborate with other members of Educational Technology Services in supporting staff, faculty and student use of CCA's technology infrastructure. The incumbent is responsible for the daily operations of Help Desk, which serves as the 1st tier of technical support for all CCA staff, faculty and students, and Staff Support Services, which provides technical support to staff and maintains installations and implementations of computers, peripherals and software for staff. The Help Desk & Staff Support Manager employs a hands-on approach to ensure excellence in customer service, and efficient and effective resolution to all technology support requests. The Help Desk & Staff Support Manager also provides front-line service to end users, including responding to support requests via email, phone or walk-in, advanced troubleshooting, system administration, and training staff on use of software, computers and peripherals. MAIN RESPONSIBILITIES: Management of Help Desk & Staff Support Operations (60%) • Develop and optimize strategy, procedures, processes and tools involved in delivery of Help Desk and Staff Support services. Responsible for optimal configuration of ticketing system and documentation in support of high quality service delivery. • Ensure professional and consistent customer service delivery through hands-on engagement in staff and request management. • Coordinate escalation of technical support and issue resolution with staff in Educational Technology Services. • Collaborate with service leads and support staff to determine, post, and update documentation that supports effective technical support, as well as self-help documentation for end users. • Develop Service Level Agreements for Help Desk and Staff Support to set expectations and measure performance. Gather and analyze metrics to benchmark workload, performance, and identifies trends. Communicate results with management and staff. • Hire, train, manage and mentor Help Desk and Staff Support staff including career development. • Participate in planning of improvements to services and processes. • In collaboration with Academic Computing, maintain mobile device management for staff computers, hardware and peripherals. • Manage process for communicating outage/emergency activities to the organization. • Promote CCA's commitment to collaborative and inclusive environment by: • - Building effective partnerships with co-workers throughout CCA by freely sharing appropriate information and providing assistance when needed. • - Ensuring optimum service to all internal and external partners in response to all requests for service and information. • - Maintaining an environment that is welcoming and inclusive to persons of all backgrounds, nationalities, and roles. Front-line Technical Support for Staff (40%) • Provides front line support as needed to support Help Desk and Staff Support Services. Performs advanced level troubleshooting, technical assistance and support on various software applications and hardware. • In collaboration with technical staff, provide end user instruction, troubleshooting, and some administrative support for numerous systems supported by Educational Technology Services, including user account management, Google Apps for Education, Workday, Portal, Symplicity, Eventbrite, and other information systems. • In collaboration with user support specialists, provide end user instruction and troubleshooting in computing, networking, security, software and device management. • Provide individual and/or group instruction and training to constituents on computer hardware and software. • Deploy new software and hardware including printers and other related peripheral hardware. Includes configuration, security and patching solutions. • Perform routine backups, virus software updates and routine cleaning of hardware as required. • Assist System Administrators with server and equipment moves as necessary. • Assist Academic Computing team as needed to manage computing labs, printing and related support services. • May need to work evenings or weekends as necessary. MINIMUM REQUIREMENTS: • 2+ years supervisory/management experience in an IT service/Help Desk environment. • Bachelor's degree in computer sciences or related field, and/or equivalent work experience and training. • Experience as a computer technician, installing and maintaining hardware, software and peripherals. • Familiarity with current versions of Macintosh OS, Microsoft Windows, Google Apps, client/server/cloud applications, security protocols, and computer networking concepts. • Completion of Apple Certified Mac Technician Certification (ACMT) preferred. • Prior experience with digital media, art and design applications (e.g., Adobe Creative Cloud software, Apple Pro applications, Autodesk, etc.) preferred. • Knowledge of best practices for utilizing technology in an academic environment preferred. • Comfortable working with a small team of highly technical individuals in a high pressure, customer service focused unit of ETS. • Must be a self-motivated individual who can juggle many projects at once, including time-management and prioritization of workflow. • Ability to support non-technical persons with technical issues, and ability to explain computing concepts to users in a clear, supportive, and easily understood manner. • Strong interpersonal and communication skills, with ability to be diplomatic and highly responsive in all interpersonal interactions. • Excellent attention to detail and routine daily functions, as well as the ability to keep focused and productive with long-term projects in an inherently interrupt-driven job. • An enthusiasm for working with people in an agile and creative environment. • A demonstrated systems thinker. • Collaborative leadership abilities. Location San Francisco Additional Locations Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Application Deadline For staff positions, screening begins immediately and continues until the position is filled. EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education. We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity. Questions? Please address any questions to hr@cca.edu. To apply, visit https://apptrkr.com/1931554. Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students. Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-286a54862646bf488b2593d60a11ecc6

Role This position will lead a team of computer technicians, system administrators, and other IT staff to meet the technology needs of SANDAG and will work closely with the Director on strategy, operations, budget, and continuous improvement initiatives. Overview of Information Technology Service and Infrastructure The Information Technology Service and Infrastructure team is comprised of twelve system specialists, network, cloud, and system administrators supporting nearly 400 employees at multiple San Diego locations. The division is responsible for all IT end-user services, such as application and desktop support, maintenance of enterprise applications, data center and cloud storage systems, as well as network management including Local Area Network (LAN), Wide Area Network (WAN) and Metropolitan Area Network (MAN). The division supports all aspects of Microsoft Office 365 including application support, user management, data management, and Azure cloud storage and compute. Job Responsibilities Provide leadership, management, and technical expertise related to IT strategic planning, enterprise architecture, applications, desktop support, IT infrastructure, and budget and resource management; participate in the implementation of the IT Strategic Plan. Plan, manage, and coordinate the development and implementation of program goals; develops and implements IT operations and security policies, procedures, and practices based on industry best practices and in compliance with agency policies and regulatory requirements. Manage the operations, maintenance, and implementation of IT infrastructure including Enterprise System Administration, Network and Communication management, as well as the creation, adoption, and administration of standard operating procedures and policies. Oversee the design, testing, acquisition, development, operation, integrity, support, performance, maintenance, protection, and enhancement of a comprehensive system of information technologies, including hardware, software, system infrastructure, network and Internet connectivity, specialized equipment, third-party services, enterprise databases, telephone systems, traffic management systems, and/or interactive voice response and recording systems. Collaborate with member agencies on broader IT solutions that improve the region’s transportation system. Develop and implement new or revised programs, policies, procedures, and methods of operation; monitor and evaluate various systems and processes; recommend and implement enhancements to ensure effective systems and services are in place. Coordinate projects, services, and activities with those of other departments and outside agencies and organizations; respond to, negotiate, and resolve sensitive, significant, and controversial issues. Supervise, mentor, train, and support career development opportunities for a team of technical employees; oversee and coordinate projects assigned to the team; review and evaluate work products, methods, and procedures. Prepare Requests for Proposals (RFPs) including scopes of work and project budgets; evaluate competitive project proposals and participate in the selection of consultants; oversee and administer contracts. Develop, implement, and administer the IT portion of the annual SANDAG Program Budget; supervise the forecasting of additional funds needed for staffing, resources, equipment, and/or supplies; supervise the monitoring and approval of expenditures and the preparation and implementation of budgetary adjustments as necessary. Experience and Qualifications Bachelor’s degree from an accredited college or university, with major course work in software engineering, computer science, information technology, or a related field and at least seven years of increasingly responsible professional information technology systems experience, including two years of supervisory experience. ITIL certification is desirable. Demonstrated knowledge and experience providing professional leadership and direction, management, and technical expertise for a comprehensive technology service program. Experience managing the operations, maintenance, and implementation of IT infrastructure, including the creation, adoption, and administration of standard operating procedures and policies. Experience supervising and evaluating the work of technical employees; experience evaluating internal business processes and balancing workload with staff resources; experience providing leadership and direction for assigned programs. Understanding of the principles and practices of budget preparation and control; ability to prepare and administer large budgets; demonstrated ability to meet program and project goals in a timely manner and within budget. Experience coordinating projects through consultants; experience with the development of RFPs, scopes of work, budgets, and schedules, consultant selection, and contract management; experience managing consultants, vendors, and integrators, to ensure projects are completed on time, within budget, and at a high level of quality. Ability to communicate technical information effectively, both orally and in writing, to a broad range of audiences; ability to prepare clear and concise administrative, technical, and informational reports; ability to prepare and deliver public presentations and recommendations to a variety of audiences with diverse viewpoints such as upper management, member agencies, Boards, and other audiences. Proficiency with the Windows operating system and Microsoft Office 365 applications, and technical understanding of Microsoft platforms such as Azure, SQL Server, and various Microsoft servers. Benefits and Salary Our benefits include health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. SANDAG offers flexible work schedules and employees are provided with paid time off and paid holidays. Careers at SANDAG A job at SANDAG is guaranteed to engage your mind, expand your skills, and enhance your professional development. We are committed to hiring talented individuals who are dedicated to working on important issues and enthusiastic about making significant contributions that improve the lives of people in the San Diego region. How to Apply We encourage interested candidates to apply for this position by completing a SANDAG Employment Application. Resumes, cover letters, and work samples may be submitted but are not a substitute for the Application. The Employment Application can be downloaded from the SANDAG website or requested by emailing hr@sandag.org or calling (619) 699-1900. Completed applications can be submitted via email, fax, or regular mail. See our Careers / How to Apply webpage for additional information. In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at hr@sandag.org , (619) 699-1900, (619) 699-1904 (TTY), or fax (619) 699-6905. Further Information In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business. SANDAG is an Equal Opportunity Employer

Computational and Data Science Research Specialist (6104U), Haas School of Business About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our https://strategicplan.berkeley.edu/guiding-values-and-principles/, our https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/. Application Review Date The First Review Date for this job is: February 20, 2020 Departmental Overview UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to increasing diversity and creating a welcoming environment for all. Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment, conducive to teamwork, collaboration, and career growth. For more information about the Haas School of Business visit: https://haas.berkeley.edu/about/ The Haas School of Business provides Research IT support to its Ladder Faculty, Professional Faculty, Ph.D. and Master of Financial Engineering students. Additionally, Research IT support is provided to affiliated research centers and institutes, such as the Fisher Center for Real Estate and Urban Economics and the Berkeley Energy Institute. There are eight academic disciplinary groups represented by the Haas faculty. The Research IT support provided is heavily data-centric, computationally intense, rich in diversity of topics, and highly complex and dynamic. Responsibilities This position specifically provides consulting and support for designing, developing, testing and troubleshooting, and maintaining or updating code and data for the complete lifecycle of a research project. This involves writing programs in several computer languages that are specifically appropriate for research analytics, such as SAS, R, Python, and C/C++. The role also designs and optimizes related data structures, with the scope comprised of individual data sets, various forms of databases, “Big Data” structures in a Hadoop/Spark service, and data repositories. The work includes the documentation and change management of code and data. Data Visualization is also an important component of the role, which may include web applications programming. Research Programming and Development: • Applies advanced applications programming concepts to designs, develop, modifies, debug and evaluate highly complex programs for functional areas. • Provides analysis for highly complex existing programs or works to formulate logic for new systems, devise logic procedures, prepare flowcharting, perform coding, data analysis, interacting directly with faculty. • Analyzes existing software, scientific codes, data science / analytics codes / algorithms, and HPC related software or works to formulate logic for enhancing or augmenting existing systems and devises complex algorithms. • Designs, develops, tests, troubleshoots, and maintains scientific and financial libraries and packages. • Integrates applications and code with databases and systems. • Articulates findings and works with researchers to adjust specifications and code as interim results are found. • Provides ongoing programming and development support. • Provides ongoing input to the establishment of programming standards, procedures, and methodologies. • Plans, designs, develops, modifies, debugs, deploys and evaluates complex HPC and data science research software. • Performs complex quality assurance analysis, performance and benchmark tests and debugging of software, methods and algorithms. • Works regularly with domain scientists where applicable to perform these responsibilities and uses domain science knowledge where relevant. Consulting and Constituent Engagement: • Interacts directly with Ladder and Professional Faculty, Ph.D. and MFE Students • Trains users in the acquisition and conversion of data. • Trains users in the implementation of methods and code. • Advises users in the optimization of methods and data structures. • Interacts with senior level internal personnel. • Critically reviews requirements and data, identifies gaps, suggests solutions, and applies expertise to improve efficiency of research methods and programming tasks and/or improve overall quality of programming deliverables. • Participates and contributes to HPC / Data Science / CI research proposals in collaboration with other researchers and Principal Investigator (PI) s from the organization. • Has the ability to negotiate research and development project plans with interested collaborators, stakeholders and users as applicable. Data Acquisition, Curation, Management, and Archiving: • Initiates, designs and uses complex databases, selecting the form most appropriate for the research use case (e.g., relational, non-relational/NoSQL, graph, probabilistic, spatial, temporal, unstructured, etc.). • Initiates, designs and uses complex “Big Data” services, such as Hadoop, Spark, LexisNexis HPCC, and others. • Performs highly complex data modeling to be used on HPC, Spark/Hadoop, and Containerized computing infrastructures. • Designs, develops, maintains and users highly interactive and complex data acquisition processes. This includes the use of Application Program Interfaces provided by other systems and web automation frameworks such as Selenium, Beautiful Soup, Scrapy. Change Management and Documentation: • Develops and executes moderately complex test plans. • Prepares and obtains approval of system and programming documentation. • Initiates and recommends changes in development, maintenance and system standards. • Documents usage modes, capabilities, characteristics and performance of research codes, research and Data Science systems software. • Publishes and presents, based on research and development work, results about Data Science techniques and tools, performance and algorithm enhancement, CI tools, HPC systems, and Containerized systems in research venues to attract usage from domain science communities, or to promote latest technologies within the community. IT and Data Security Policy and Compliance Enforcement: • Understands industry practices and department policies and procedures relating to work assignments. • Provides evidence that supports full compliance with applicable regulatory law, departmental and university policies, data provider contract requirements and policies. • Understands and applies complex research and development practices, community standards and department policies and procedures relating to work assignments. Interacts with senior level internal personnel. Required Qualifications • A strong academic record in economics, mathematics, statistics, public health, public administration, public policy, sociology, political science, or a related field. • Minimum of three years of experience in SAS statistical programming. • Minimum of three years of experience in R and Python research/scientific programming. • Minimum of two years of experience data ingestion technologies with reference to the previously-mentioned database types. • Minimum of one year of experience using Hadoop or Spark ecosystem - Spark, Impala, HDFS, MapReduce, YARN, Hbase, Hive, Pig, etc. • Demonstrated experience associated with one or more of the following: HPC, Data Science, and Containerized software development and analysis for research. • Experience selecting samples, processing, coding and reviewing data, conducting literature reviews, producing written technical documentation, conducting univariate, bivariate (e.g., ANOVA, T-test, etc.) and multivariate analysis (e.g., logistic regression, decision tree), calculating survey weights, and writing/reviewing proposal material. • Requires advanced skills associated with programming design, modification and implementation. • Demonstrated ability to contribute research and technical content to grant proposals. • Knowledge of academic processes and procedures supporting the research lifecycle. • A strong intellectual curiosity and a passion for solving complex problems. • Proven ability to successfully work on multiple concurrent projects. • Proven ability to understand research computing / data / CI needs, mapping use cases to requirements and how systems / software /infrastructure can support those needs and meet the requirements. Demonstrated ability to develop and implement such solution. • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Must be able to communicate technical information in a clear and concise manner. Has ability to engage all constituency levels on a regular basis. Has ability to engage all constituency levels on a regular basis. • Demonstrated ability of effective and sustained relationship management of principal investigators, faculty and graduate student researchers. • Strong change management skills, particularly in research data lifecycle management and workflow, from acquisition, cleaning/munging, curation, warehousing and archiving • Perform data lifecycle management processes such as data cleaning/munging, and data merging/integration. • Prepare thorough written technical documentation that provides value to faculty Principal Investigators and to pass IT security and data provider audits. • Requires ability to understand research and academic needs and how research methods and software/systems can support those needs. • Must be self-motivated, work independently or as part of a team, adapt to changing priorities, able to learn quickly, meet deadlines and demonstrate problem solving skills. • Requires knowledge of other related areas of IT. Education/Training: • Bachelor's degree in Computer / Computational / Data Science, or Domain Sciences with computer / computational / data specialization or equivalent experience/training. Preferred Qualifications • Minimum of one year of Machine Learning/AI programming, utilizing NVIDIA GPUs with Tensor Flow, etc. preferred. Licenses or certifications: • SAS certification. • Certificate in Statistical Analysis With R and Python programming. • Cloudera Certified Associate Spark and Hadoop Developer certification. Salary & Benefits This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $75,400.00 - $130,000.00. For information on the comprehensive benefits package offered by the University visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html How to Apply Please submit your cover letter and resume as a single attachment when applying. Other Information This is a full-time (40-hours per week), 1-year Contract position. This Contract role is eligible for vacation & sick leave accrual, as well as eligiblity to participate in UC's full benefits package. To see what benefits are available with our full benefits package, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/eligibility/index.html Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct To apply, visit https://apptrkr.com/1821719 Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-a45daba5d9788249b0576ff0514119cb

MAJOR DUTIES: Serves as the designated Division of Information Technology (DIT) Field Office Representative (FOR) for the Chief Information Officer Organization (CIOO) to implement the Service Level Agreement (SLA). Serves as the principal focal point and coordinating interface with the client Divisions of the Corporation in the Field Offices on all DIT IT services. Exercises IT responsibility for multiple FDIC Field Offices. Serves as the principal focal point and coordinating interface with the client Divisions in the implementation of major IT improvement programs, renovations, and service implementations within the Regional and Field Offices of the FDIC. Monitors the operation and functions of the local area networks (LAN) within the Field Offices, and the integration of such LANs with the Regional Office networks and other telecommunications systems. Supports and implements hardware, software and network configuration of the client server environment of all systems within the Field Office of his/her responsibility. Has functional and operational responsibility for all IT equipment within the Field Offices. Prepares and coordinates operational specifications and procedures for the installation and implementation of IT improvements, renovations, and service implementations at the Field Offices of the Corporation. Prepares operational specifications and procedures for implementation of systems at the Field Office level. Specifies hierarchical structure and systems configuration interface plans for deployed systems in the Field Offices. Consults with and advises clients of IT considerations with respect to overall FDIC functions in support of IT activities and in satisfying current information requirements. Advises and coordinates with other Division management at the Field and Regional Office level, and with DIT management at the Regional and Headquarter level, of the operational status of all IT and telecommunication systems assets in the Field Offices. Serves as a member of the Client Services Section team and partners collaborates with both Headquarters and Regional counterparts. Continuously monitors and analyzes evolving IT requirements of his/her clients in the Field Offices. Proposes specific changes to the IT infrastructure requirement at his/her Field Offices to DIT HQ based upon analyses of the client Division's needs in the Field Offices. Routinely performs analyses of operational requirements in the Field Offices as compared to the clients stated needs. 2019-KCD-B0062 WHO MAY BE CONSIDERED : All United States Citizens. (Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement 2019-KC-B0061. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.) 2019-KC-B0061 WHO MAY BE CONSIDERED: Applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for a VEOA appointment. Applicants without status should apply under FDIC announcement 2019-KCD-B0062 to be considered.