Duke Talent Identification Program is seeking a Director of Program Operations reporting to the Director of Educational Programs. The Director of Program Operations manages and oversees the operations of TIP face-to-face educational programming which serves over 7,000 students annually. The position oversees the systematic integration of the work of 12 year-round and 800 seasonal TIP staff with the work of the supporting divisions across TIP, as well as at the 25+ host university and research sites across the United States and Costa Rica to ensure that materials, process, plans are in place for the operations of the programs.
If you are interested in applying, please submit an electronic application with a cover letter and resume to the Duke HR Careers page at https://hr.duke.edu/careers/apply for requisition # 401357313 prior to the close of the position on January 16, 2018.
Program Implementation – 40%
face-to-face educational programs, with over $20 million in budgetary oversight, inclusive of five program models
operating seasonal sites on 25+ university campuses or research sites.
development of effective materials and practices for operating sites and oversee the workflows necessary to implement
across sites, including the development training for the seasonal administrative teams at 15+ summer host university and
research sites. Provide project management support on business process redesign and implementation.
evenings, nights, and weekends to manage emergencies and challenges at any/all of the 25+ sites, assist the director in
overseeing the work of the programs, assisting and consulting with site supervisors on judgment calls and interpretation
of policies; travel to host sites to ensure proper program preparedness and monitor program operations.
presentation materials in support of Educational Programs; maintain effective liaison with Duke University administrators,
host campus administrators, programs or offices in order to accomplish program objectives.
team of 12 year-round and 800 seasonal TIP staff that implement the face-to-face educational programs. Identify further
opportunities for training and development of staff.
development plans, and vacation schedules for both full time and seasonal staff.
of new program models; formulate policies, procedures and schedules to support site operations and initiatives.
and tracking programming arrangements at host campus sites. Oversee the timely monitoring, reporting, and verification
measure the effectiveness of training and development programs.
Collaborations – 40%
plans; conduct needs assessments; determine education, training and development priorities based on assessed needs,
business impact and available resources.
financial stability and sensitivity to the level of student fees. Assist with development and management of the program
budgets. Assure compliance of assigned fiscal operations and performance contracts consistent with Duke University
and Duke TIP policies and procedures. Assist with the review, negotiation and approval of performance and service-
Divisional Communication – 20%
coordinators, and other TIP staff to make sure all deliverables and expectations are being met. Work with TIP staff
across the organization (such as marketing, finance, information technology, and admissions) to coordinate the deadlines
and workflows that various programs use to implement program operations. Work with Educational Programs and other
TIP staff to coordinate the work flows necessary to actualize.
recommendations regarding program direction and operations.
Work requires analytical, organizational and communication skills generally acquired through completion of a
bachelors degree program. Master’s degree or equivalent preferred.
5years of administrative
management and supervisory experience, or an equivalent combination of relevant education and/or experience
Preferred Work Experience:
Requires a minimum of 7 years of experience in K-12 education.
programs at 25+ university sites.
wide variety of constituents, including Duke TIP staff, Duke University administrators, university site contacts, current,
prospective, and alumni families.
when discussing confidential and challenging student or staff related
leadership and teamwork.
Physical Location of Job
Building Name: Power House; 300 Fuller Street, Durham, NC 27701
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.