Case Manager Crisis Center

  • Alachua County Board of County Commissioners
  • Gainesville, FL, United States
Full Time Consultant Government Health Care Professional Services Science

Job Description


Salary: $24.05 - $37.35 Hourly
$50,016.72 - $77,695.49 Annually

Master's degree in counseling, psychology or related social services field and one year crisis intervention and suicide counseling experience; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience may be considered for trainee status.
 Position Summary: This is responsible professional crisis intervention counseling work in the County's Crisis Center.

An employee assigned to this classification directs the daily processing of crisis calls, develops appropriate action plans for immediate client cases and coordinates needed client-supporting resources.

Work is directed and reviewed by the Crisis Center Director through conferences, reports and observation of the results obtained.

Assigns caseloads and related duties, and coordinates activities of staff, volunteers, and graduate students in providing counseling services to assist clients with problems of emergency or crises nature.

Assists all staff through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills.

Reviews case records and evaluates performance of staff members and recommends indicated action.

Participates in developing and implementing agency administrative policy.

Counsels clients individually and/or in groups on planned basis and in emergencies.

Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.

Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.

Represents department in community or in interagency activities.

Conducts and/or directs staff development programs.

Directs and assists volunteer and graduate student counselors in effective processing of immediate telephone and walk-in requests for assistance.

Continuously reviews current case load.

Counsels and refers clients to appropriate agencies or services in the community.

Continuously evaluates and advises crisis intervention volunteers, practicum and internship graduate students.

Maintains effective liaison with assisting community mental health and other agencies.

Keeps records and maintains client files.

Performs related work as required.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide counseling.

Considerable knowledge of laws, rules and regulations relating to operations of community crisis intervention centers.

Knowledge of community counseling/intervention resources available to the center.

Ability to effectively train and supervise volunteers.

Ability to respond calmly, quickly and effectively in crisis situations; ability to supervise volunteer crisis intervention counselors in crisis situations.

Ability to work with and counsel suicidal/distraught clients.

Ability to establish and maintain good working relationship with assisting agencies, other County departments and employees and the general public.

Ability to ensure continuous availability of needed supplies; ability to manage daily shift operations.

Ability to keep records and maintain files.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


Administrative Support, Claims Processing, Filing-Records Management, General-Other: Administrative-Clerical, Clinical Research, Managerial Consulting, Strategic Planning-Intelligence, Town-City Planning, HR Systems Administration, General-Other: Medical-Health, Healthcare Aid, Laboratory-Pathology, Medical Imaging, Medical Practitioner, Medical Therapy-Rehab Services, Mental Health, Nursing, Physician's Assistant-Nurse Practitioner, Social Service, Occupational Health and Safety

Education Requirements

Master's Degree (M.A. or M.S.), M.B.A. Degree, Other Graduate Degree, J.D. or Law Degree, M.D. or Medical Degree, Ph.D Degree, Other Doctorate Degree


$24.05 - $37.35 Hourly $50,016.72 - $77,695.49 Annually