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The John F. Kennedy Center for Performing Arts
Business Systems Analyst
The John F. Kennedy Center for Performing Arts Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the  Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $80,000 - $105,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description   The Business Systems Analyst will join the Information Technology Department at the Kennedy Center, reporting to the Sr Director, Data & Systems. The Kennedy Center Information Technology (IT) Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The IT Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed. No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions. As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen. The principal purpose of the Systems Analyst is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue.  The Kennedy Center is undergoing multiple digital transformation efforts on various systems and this role will be involved in the adoption and ongoing support of these new systems.  Within the next 6 months we will be launching a new ERP (Finance) system, Sage Intacct and a new HRIS system, UKG.  This unique timing is an exciting opportunity to deeply understand how our systems are implemented to facilitate business practices and play an advisory role where appropriate.   Key Responsibilities Work closely with Finance/Payroll/HR/CRM users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems. Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states. Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately). Create and maintain detailed technical documentation for IT. Staff. Follow IT processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process. Other duties as assigned. Key Qualifications This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions. Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired.  Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful.  Strong SQL skills are required and experience with or an interest in data analytics and reporting using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful. The ideal candidate would likely have 3-5 years of professional experience in a Systems Analyst / Business Analyst / Support Analyst role. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information The noise level in the work environment is moderate, with shared office space (cubicles) and sometimes the noise of performers rehearsing can be heard around the building. Travel up to 5% may be required.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the  Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $80,000 - $105,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description   The Business Systems Analyst will join the Information Technology Department at the Kennedy Center, reporting to the Sr Director, Data & Systems. The Kennedy Center Information Technology (IT) Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The IT Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed. No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions. As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen. The principal purpose of the Systems Analyst is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue.  The Kennedy Center is undergoing multiple digital transformation efforts on various systems and this role will be involved in the adoption and ongoing support of these new systems.  Within the next 6 months we will be launching a new ERP (Finance) system, Sage Intacct and a new HRIS system, UKG.  This unique timing is an exciting opportunity to deeply understand how our systems are implemented to facilitate business practices and play an advisory role where appropriate.   Key Responsibilities Work closely with Finance/Payroll/HR/CRM users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems. Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states. Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately). Create and maintain detailed technical documentation for IT. Staff. Follow IT processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process. Other duties as assigned. Key Qualifications This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions. Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired.  Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful.  Strong SQL skills are required and experience with or an interest in data analytics and reporting using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful. The ideal candidate would likely have 3-5 years of professional experience in a Systems Analyst / Business Analyst / Support Analyst role. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information The noise level in the work environment is moderate, with shared office space (cubicles) and sometimes the noise of performers rehearsing can be heard around the building. Travel up to 5% may be required.
Alachua County Board of County Commissioners
*Case Manager II
Alachua County Board of County Commissioners Gainesville, FL
Minimum Qualifications                                                                             Bachelor's degree in human services or behavioral sciences, and two years of experience in case management of chronically homeless individuals; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment.  If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position.   Must successfully pass a pre-employment drug screen. Successful completion of all applicable background checks pre-hire and ongoing are required. Must successfully pass a Level 2 background check as specified by the Florida Department of Law Enforcement.   Position Summary This is professional counseling work assigned to Alachua County Community Support Services Department, Social Services, OPUS and Fire Rescue Department, Mobile Integrated Healthcare (MIH).  An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals with a history of chronic homelessness who have exhibited significant behaviors that threaten their safety and wellbeing; and delivers services to individuals with one or several of the following: living with severe mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders. This classification requires working alongside highly vulnerable populations impacted by chronic physical, mental, substance use, and/or incarceration issues.  Additionally, clients may have processing disorders affecting comprehension and ability to communicate.  Cases will likely remain part of the program for undefined periods of time, resulting in the case manager serving same caseload for several years after program entry. The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values.     Analyzes when individuals are experiencing crisis, helps resolve conflicts, and assists in de-escalation.Explores expressed and unexpressed client needs. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long-term goals), which is the foundation to maintaining housing; inclusive of counseling, advocacy, and referral services. Conducts daily visits (home, site, hospitals, encampments, etc.) using various strategies to assess living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per week in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (hygiene, cleaning, budgeting, etc.) as well as directly assisting in completing those tasks. Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information; will accompany clients to appointments and will assist client in developing communication skills. Determines eligibility for all financial and support services that can assist client in meeting stabilization plan. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes.  Participates in interdisciplinary teams that address both system and client specific situations, in an effort to provide holistic approaches to stabilization. Continuously reviews federal, state, and local regulations on social services benefits administration. Provides housing placement assistance, inclusive of identifying leads, accompanying clients to potential rental units for application process, and advocating for client with landlords. Conducts physical housing inspections using the Housing Habitability Standards. Provides mediation between client and landlord when issues arise that may cause concern leading to eviction. Assesses and completes SOAR disability process for clients not currently receiving benefits; will also assist with reestablishing and recertifying disability benefits. Represents programs at various community fairs and events Drives a County and/or personal vehicle to perform required duties.  Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Supplemental Information SOAR certification preferred Master's degree is preferred   An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications                                                                             Bachelor's degree in human services or behavioral sciences, and two years of experience in case management of chronically homeless individuals; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment.  If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position.   Must successfully pass a pre-employment drug screen. Successful completion of all applicable background checks pre-hire and ongoing are required. Must successfully pass a Level 2 background check as specified by the Florida Department of Law Enforcement.   Position Summary This is professional counseling work assigned to Alachua County Community Support Services Department, Social Services, OPUS and Fire Rescue Department, Mobile Integrated Healthcare (MIH).  An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals with a history of chronic homelessness who have exhibited significant behaviors that threaten their safety and wellbeing; and delivers services to individuals with one or several of the following: living with severe mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders. This classification requires working alongside highly vulnerable populations impacted by chronic physical, mental, substance use, and/or incarceration issues.  Additionally, clients may have processing disorders affecting comprehension and ability to communicate.  Cases will likely remain part of the program for undefined periods of time, resulting in the case manager serving same caseload for several years after program entry. The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values.     Analyzes when individuals are experiencing crisis, helps resolve conflicts, and assists in de-escalation.Explores expressed and unexpressed client needs. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long-term goals), which is the foundation to maintaining housing; inclusive of counseling, advocacy, and referral services. Conducts daily visits (home, site, hospitals, encampments, etc.) using various strategies to assess living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per week in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (hygiene, cleaning, budgeting, etc.) as well as directly assisting in completing those tasks. Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information; will accompany clients to appointments and will assist client in developing communication skills. Determines eligibility for all financial and support services that can assist client in meeting stabilization plan. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes.  Participates in interdisciplinary teams that address both system and client specific situations, in an effort to provide holistic approaches to stabilization. Continuously reviews federal, state, and local regulations on social services benefits administration. Provides housing placement assistance, inclusive of identifying leads, accompanying clients to potential rental units for application process, and advocating for client with landlords. Conducts physical housing inspections using the Housing Habitability Standards. Provides mediation between client and landlord when issues arise that may cause concern leading to eviction. Assesses and completes SOAR disability process for clients not currently receiving benefits; will also assist with reestablishing and recertifying disability benefits. Represents programs at various community fairs and events Drives a County and/or personal vehicle to perform required duties.  Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Supplemental Information SOAR certification preferred Master's degree is preferred   An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Case Manager I
Alachua County Board of County Commissioners Gainesville, FL
Minimum Qualifications                                                                      Bachelor's degree in human services or behavioral sciences and one year of experience in social or human services; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement; may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.   Must have registered and insured vehicle. Successful completion of all applicable background checks pre-hire and ongoing are required.   Position Summary This is responsible professional social services coordination and case management work in the Alachua County Department of Community Support Services, Social Services Division. An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals who are experiencing housing instability and homelessness that have exhibited behaviors that are detrimental to their wellbeing; and delivers services to individuals with one or several of the following: living with mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders.   The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including integrity, honesty, respect, diversity, innovation, accountability and communication.  Analyzes individual crisis situations, helps resolve conflicts, and assists in de-escalation. Explores expressed and unexpressed client needs in order to determine need for referral services. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long term goals), which is the foundation to maintaining housing.  Conducts visits  (home, site,  hospitals, encampments, etc.)  using  various strategies to assess  living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per month in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (cleaning, budgeting, etc.).Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information.  Determines eligibility for financial and other essential services. Advocates on behalf of clients based on individuals' circumstances. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes. Coordinates with next of kin, contracted funeral homes, and City of Gainesville for burial or cremation of indigent persons/unclaimed bodies found in Alachua County.  Assists with general community inquiries and requests for services (via multiple methods of communication).  Assists in managing client expectations regarding service delivery; responds to high call volumes and walk-in requests.   Drives a County and/or personal vehicle to perform required duties.   Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.   KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications                                                                      Bachelor's degree in human services or behavioral sciences and one year of experience in social or human services; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement; may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.   Must have registered and insured vehicle. Successful completion of all applicable background checks pre-hire and ongoing are required.   Position Summary This is responsible professional social services coordination and case management work in the Alachua County Department of Community Support Services, Social Services Division. An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals who are experiencing housing instability and homelessness that have exhibited behaviors that are detrimental to their wellbeing; and delivers services to individuals with one or several of the following: living with mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders.   The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including integrity, honesty, respect, diversity, innovation, accountability and communication.  Analyzes individual crisis situations, helps resolve conflicts, and assists in de-escalation. Explores expressed and unexpressed client needs in order to determine need for referral services. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long term goals), which is the foundation to maintaining housing.  Conducts visits  (home, site,  hospitals, encampments, etc.)  using  various strategies to assess  living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per month in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (cleaning, budgeting, etc.).Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information.  Determines eligibility for financial and other essential services. Advocates on behalf of clients based on individuals' circumstances. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes. Coordinates with next of kin, contracted funeral homes, and City of Gainesville for burial or cremation of indigent persons/unclaimed bodies found in Alachua County.  Assists with general community inquiries and requests for services (via multiple methods of communication).  Assists in managing client expectations regarding service delivery; responds to high call volumes and walk-in requests.   Drives a County and/or personal vehicle to perform required duties.   Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.   KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Case Manager II (PSH)
Alachua County Board of County Commissioners Gainesville, FL
Minimum Qualifications Bachelor's degree in human services or behavioral sciences, and two years of experience in case management of chronically homeless individuals; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment.  If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position.   Must successfully pass a pre-employment drug screen. Successful completion of all applicable background checks pre-hire and ongoing are required. Must successfully pass a Level 2 background check as specified by the Florida Department of Law Enforcement.   Position Summary This is professional counseling work assigned to Alachua County Community Support Services Department, Social Services, OPUS and Fire Rescue Department, Mobile Integrated Healthcare (MIH).  An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals with a history of chronic homelessness who have exhibited significant behaviors that threaten their safety and wellbeing; and delivers services to individuals with one or several of the following: living with severe mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders. This classification requires working alongside highly vulnerable populations impacted by chronic physical, mental, substance use, and/or incarceration issues.  Additionally, clients may have processing disorders affecting comprehension and ability to communicate.  Cases will likely remain part of the program for undefined periods of time, resulting in the case manager serving same caseload for several years after program entry. The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes when individuals are experiencing crisis, helps resolve conflicts, and assists in de-escalation.Explores expressed and unexpressed client needs. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long-term goals), which is the foundation to maintaining housing; inclusive of counseling, advocacy, and referral services. Conducts daily visits (home, site, hospitals, encampments, etc.) using various strategies to assess living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per week in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (hygiene, cleaning, budgeting, etc.) as well as directly assisting in completing those tasks. Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information; will accompany clients to appointments and will assist client in developing communication skills. Determines eligibility for all financial and support services that can assist client in meeting stabilization plan. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes.  Participates in interdisciplinary teams that address both system and client specific situations, in an effort to provide holistic approaches to stabilization. Continuously reviews federal, state, and local regulations on social services benefits administration. Provides housing placement assistance, inclusive of identifying leads, accompanying clients to potential rental units for application process, and advocating for client with landlords. Conducts physical housing inspections using the Housing Habitability Standards. Provides mediation between client and landlord when issues arise that may cause concern leading to eviction. Assesses and completes SOAR disability process for clients not currently receiving benefits; will also assist with reestablishing and recertifying disability benefits. Represents programs at various community fairs and events Drives a County and/or personal vehicle to perform required duties.  Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Bachelor's degree in human services or behavioral sciences, and two years of experience in case management of chronically homeless individuals; or any equivalent combination of related training and experience.   Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment.  If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position.   Must successfully pass a pre-employment drug screen. Successful completion of all applicable background checks pre-hire and ongoing are required. Must successfully pass a Level 2 background check as specified by the Florida Department of Law Enforcement.   Position Summary This is professional counseling work assigned to Alachua County Community Support Services Department, Social Services, OPUS and Fire Rescue Department, Mobile Integrated Healthcare (MIH).  An employee assigned to this classification interviews, counsels, and investigates clients' background to determine eligibility for community-offered services; works with and coordinates services for individuals with a history of chronic homelessness who have exhibited significant behaviors that threaten their safety and wellbeing; and delivers services to individuals with one or several of the following: living with severe mental illness, developmental delays, emotional trauma, substance use disorder, and/or other disorders. This classification requires working alongside highly vulnerable populations impacted by chronic physical, mental, substance use, and/or incarceration issues.  Additionally, clients may have processing disorders affecting comprehension and ability to communicate.  Cases will likely remain part of the program for undefined periods of time, resulting in the case manager serving same caseload for several years after program entry. The work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes when individuals are experiencing crisis, helps resolve conflicts, and assists in de-escalation.Explores expressed and unexpressed client needs. Assists individuals in developing a self-sufficiency and/or stabilization plan (including short and long-term goals), which is the foundation to maintaining housing; inclusive of counseling, advocacy, and referral services. Conducts daily visits (home, site, hospitals, encampments, etc.) using various strategies to assess living conditions/environments, engage, and maintain client to case manager relationship. Builds trust and rapport by maintaining ongoing contact with the individual, family, or other support members.  Interviews and conducts biopsychosocial assessments (BPSAs) in various domains of life. Meets with individuals at a minimum of once per week in-person; additional contact will be based on severity of need. Provides assistance in re-establishing or developing skills, such as life skills (hygiene, cleaning, budgeting, etc.) as well as directly assisting in completing those tasks. Communicates with employers, property owners, pharmacies, physicians, and others as needed to verify information; will accompany clients to appointments and will assist client in developing communication skills. Determines eligibility for all financial and support services that can assist client in meeting stabilization plan. Records all contacts, requests for assistance, dispositions, and referrals directly into the various case management systems, including extensive detailed data and case notes.  Participates in interdisciplinary teams that address both system and client specific situations, in an effort to provide holistic approaches to stabilization. Continuously reviews federal, state, and local regulations on social services benefits administration. Provides housing placement assistance, inclusive of identifying leads, accompanying clients to potential rental units for application process, and advocating for client with landlords. Conducts physical housing inspections using the Housing Habitability Standards. Provides mediation between client and landlord when issues arise that may cause concern leading to eviction. Assesses and completes SOAR disability process for clients not currently receiving benefits; will also assist with reestablishing and recertifying disability benefits. Represents programs at various community fairs and events Drives a County and/or personal vehicle to perform required duties.  Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current principles and practices of social services and established casework methods/techniques. Considerable knowledge of laws, rules, and regulations relating to operations of community social service agencies. Knowledge of the various services provided by community agencies for clients. Strong interpersonal skills that result in effective relationships with clients, their relatives, and other persons. High attention to detail abilities, as there is a significant amount of paperwork both paper and electronic to process.  Ability to work effectively in chaotic, unstable environments.  Ability to be compassionate as well as firm in various situations. Ability to demonstrate high-level customer service skills, understanding, and empathy. Ability to communicate effectively, both orally and in writing, prepare reports, and maintain accurate records. Ability to establish and maintain a good working relationship with colleagues, support staff, other County employees, community agencies, vendors, and the public. Ability to efficiently and accurately input data into the computer systems.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is consistently required to reach and to be mobile. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to drive locally and long distance with reasonable short-notice.   WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
SUNY Oswego
Assistant Dean of Students, Case Manager
SUNY Oswego Oswego, NY, USA
Assistant Dean of Students, Case Manager SUNY Oswego's Office of the Dean of Students (ODS) champions the student experience, ensures student success, and offers dynamic student engagement opportunities that ensure an inclusive, healthy, and safe learning environment for all students. Our team advocates for students as they navigate personal and educational challenges and responds to the emerging needs of our diverse students. The ODS supports a holistic network of care and cultivates collaborative partnerships to forward campus-wide efforts that integrate academic and student life; seeks to ensure that sufficient support networks for all students exist; engage with students in their campus communities; and support the implementation of a campus-wide focus on well-being. The Office of the Dean of Students at the State University of New York at Oswego invites applications to fill a full time Assistant Dean of Students - Case Manager. Posting Date: January 28, 2025 Review Date: Review of applications will begin immediately and will continue until the position is filled. Compensation: https://www.suny.edu/hr/compensation/salary/ $60,000 (SL-3) commensurate with experience plus full New York State benefits package. Benefit Information: The State University of New York provides an excellent benefit package. This is a United University Professions (UUP) position. https://www.suny.edu/benefits/ for more information on benefits for full-time United University Professions (UUP) professional staff. Date of Appointment: As soon as possible Description of Responsibilities: Reporting to the Associate Dean of Students, the Assistant Dean of Students Case Manager serves as a resource, advocate, and liaison for a diverse population of students and works with a wide variety of student issues. This position provides case management for all students including undergraduate, graduate, online and Syracuse Campus students experiencing significant difficulties that impact their ability to successfully function at the University. This individual assists students in navigating campus and community services; plans and provides a variety of interventions, referrals, and follow-up services; serves as a resource to University colleagues; and helps to provide quality integrated support for students. The Assistant Dean of Students Case Manager plays an integral role in promoting an increase in learning, persistence, and graduation by holistically addressing students' college experiences. As such, this person provides individualized outreach to students based on identified risk factors including academic, financial, and social and assists them in developing realistic goals that will contribute to academic and personal success in college. This individual builds and maintains professional relationships with students that foster developmental conversations, performs proactive and reactive communication, and motivates students to achieve educational and personal goals. The case manager will actively engage with and assist key faculty and administrators across divisions to connect students to relevant university resources, and coordinate with those offices to advocate on the student's behalf, when necessary. This position coordinates care, interventions, and social support with appropriate referrals and follow-up services within a broad network of campus and community resources. In collaboration with Student Affairs and other campus staff, this position provides a safe, welcoming, accessible, and affirming environment for all SUNY Oswego students. Key duties and responsibilities: • Provide case management functions within the Office of the Dean of Students that respond to the needs of students encountering disruptions due to personal or academic challenges, including medical leave of absence, general leaves and withdrawals, injury or illness, student emergency fund applications, child care needs and housing insecurity/homelessness. • Assist students in resolution of urgent and non-urgent needs. Make contact with appropriate resources to connect students to services/departments. Provide follow up as needed. Manage documentation of interventions and support provided. • Assist in meeting with students and distributing emergency funds to students experiencing financial emergency. • In role as the Homeless Liaison for the campus, serve as a touch point for students who are unhoused or experiencing housing insecurity, connect them with available resources, and follow them to ensure they are on track with their academics. • Assess and identify issues and barriers individuals who are unhoused are encountering and advocate for resources, policies and procedures that support unhoused students including partnering with local organizations, accessing on-campus services and finding external resources. • Institute best practices to identify students experiencing housing insecurity or homelessness and ensure that they have information about financial aid, support services, health services, housing resources offered by the college and external housing, and other community-based resources, including public benefits. • Ensure homeless students are aware of their rights and protections, including eligibility as independent students for financial aid. • Liaise with K-12 McKinney-Vento liaisons to identify incoming students who are experiencing or have experienced homelessness, and assist with a successful transition to higher education. • Support departmental assessment and planning and use assessment data to inform programs, practice and protocols, for continuous improvement. • Report requested data regarding de-identified information about homelessness and housing insecurity. • Supervise Graduate Assistant and/or undergraduate students to engage them in work related to outreach, assessment, supportive education and services. • Provide referrals and maintain an accurate directory of campus and community resources available to students (including Oz Concern Navigator). Review resources on a regular basis and revise or enhance information provided. • Build and maintain positive collaborative relationships with University staff and outside agencies to provide care coordination and support through advocacy and referrals. Serve as liaison and consultant to faculty, staff, and students as it relates to supporting the diverse needs of student wellbeing through a diversity and inclusion framework that ensures equity and access for all students, especially marginalized groups of students. • Outreach to campus through orientations, departmental meetings, student organizations, etc. to inform members of the campus community on how to identify students who might be struggling with housing insecurity and connect them to the homeless liaison, interventions and referral processes. • Support the campus food, clothing and toiletry pantry, SHOP (Students Helping Oz Peers) and participate in the SHOP Advisory Board. • Interpret University policy regarding students and make recommendations when policy changes are needed. • Collaborate within the Division and in conjunction with campus partners to develop programming and services to respond to the needs of all student populations and support an inclusive and welcoming university community. • Participate in professional development opportunities. • Participate in Departmental, Divisional and Institutional committee work as assigned. SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's https://ww1.oswego.edu/diversity/ As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues. Job Requirements: Required Qualifications: • Master's Degree in education, counseling, social work, public health, or a related field. • 3 years of experience in Higher Education or related field. • Demonstrated commitment to serving students through care and compassion to support student success. • Demonstrated ability to work with persons of diverse social, cultural, economic, and international backgrounds in support of student services, wellbeing and learning. • Capacity to multitask and prioritize tasks to accommodate the immediate needs of the student. Ability to effectively communicate with various stakeholders from students to campus leaders in the support, promotion, and advocacy of student wellbeing. • Must have the ability to troubleshoot and exercise sound judgment and confidentiality; interact professionally with others using tact and discretion. Preferred Qualifications: • Two or more years of full-time case management experience in a higher education setting, including direct service to students. • Progressive leadership experience including supervision of graduate and undergraduate students. Experience overseeing programs and services designed to support unhoused or housing insecure students. At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's https://ww1.oswego.edu/diversity/ As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions) Additional Information: Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please https://www.oswego.edu/human-resources/non-discrimination-policy to see our full non-discrimination policy. In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing mailto:hr@oswego.edu. For Campus Safety information, please https://www.oswego.edu/police/annual-report to see the Annual Security and Fire Report (Clery). SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf for further policy details, including education and cessation resources. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at mailto:info@oer.ny.gov. Search Chair: Corie Kohlbach, Search Chair at http://corie.kohlbach@oswego.edu Visa sponsorship not available for this position To apply, visit https://apptrkr.com/5961210
Full Time
Assistant Dean of Students, Case Manager SUNY Oswego's Office of the Dean of Students (ODS) champions the student experience, ensures student success, and offers dynamic student engagement opportunities that ensure an inclusive, healthy, and safe learning environment for all students. Our team advocates for students as they navigate personal and educational challenges and responds to the emerging needs of our diverse students. The ODS supports a holistic network of care and cultivates collaborative partnerships to forward campus-wide efforts that integrate academic and student life; seeks to ensure that sufficient support networks for all students exist; engage with students in their campus communities; and support the implementation of a campus-wide focus on well-being. The Office of the Dean of Students at the State University of New York at Oswego invites applications to fill a full time Assistant Dean of Students - Case Manager. Posting Date: January 28, 2025 Review Date: Review of applications will begin immediately and will continue until the position is filled. Compensation: https://www.suny.edu/hr/compensation/salary/ $60,000 (SL-3) commensurate with experience plus full New York State benefits package. Benefit Information: The State University of New York provides an excellent benefit package. This is a United University Professions (UUP) position. https://www.suny.edu/benefits/ for more information on benefits for full-time United University Professions (UUP) professional staff. Date of Appointment: As soon as possible Description of Responsibilities: Reporting to the Associate Dean of Students, the Assistant Dean of Students Case Manager serves as a resource, advocate, and liaison for a diverse population of students and works with a wide variety of student issues. This position provides case management for all students including undergraduate, graduate, online and Syracuse Campus students experiencing significant difficulties that impact their ability to successfully function at the University. This individual assists students in navigating campus and community services; plans and provides a variety of interventions, referrals, and follow-up services; serves as a resource to University colleagues; and helps to provide quality integrated support for students. The Assistant Dean of Students Case Manager plays an integral role in promoting an increase in learning, persistence, and graduation by holistically addressing students' college experiences. As such, this person provides individualized outreach to students based on identified risk factors including academic, financial, and social and assists them in developing realistic goals that will contribute to academic and personal success in college. This individual builds and maintains professional relationships with students that foster developmental conversations, performs proactive and reactive communication, and motivates students to achieve educational and personal goals. The case manager will actively engage with and assist key faculty and administrators across divisions to connect students to relevant university resources, and coordinate with those offices to advocate on the student's behalf, when necessary. This position coordinates care, interventions, and social support with appropriate referrals and follow-up services within a broad network of campus and community resources. In collaboration with Student Affairs and other campus staff, this position provides a safe, welcoming, accessible, and affirming environment for all SUNY Oswego students. Key duties and responsibilities: • Provide case management functions within the Office of the Dean of Students that respond to the needs of students encountering disruptions due to personal or academic challenges, including medical leave of absence, general leaves and withdrawals, injury or illness, student emergency fund applications, child care needs and housing insecurity/homelessness. • Assist students in resolution of urgent and non-urgent needs. Make contact with appropriate resources to connect students to services/departments. Provide follow up as needed. Manage documentation of interventions and support provided. • Assist in meeting with students and distributing emergency funds to students experiencing financial emergency. • In role as the Homeless Liaison for the campus, serve as a touch point for students who are unhoused or experiencing housing insecurity, connect them with available resources, and follow them to ensure they are on track with their academics. • Assess and identify issues and barriers individuals who are unhoused are encountering and advocate for resources, policies and procedures that support unhoused students including partnering with local organizations, accessing on-campus services and finding external resources. • Institute best practices to identify students experiencing housing insecurity or homelessness and ensure that they have information about financial aid, support services, health services, housing resources offered by the college and external housing, and other community-based resources, including public benefits. • Ensure homeless students are aware of their rights and protections, including eligibility as independent students for financial aid. • Liaise with K-12 McKinney-Vento liaisons to identify incoming students who are experiencing or have experienced homelessness, and assist with a successful transition to higher education. • Support departmental assessment and planning and use assessment data to inform programs, practice and protocols, for continuous improvement. • Report requested data regarding de-identified information about homelessness and housing insecurity. • Supervise Graduate Assistant and/or undergraduate students to engage them in work related to outreach, assessment, supportive education and services. • Provide referrals and maintain an accurate directory of campus and community resources available to students (including Oz Concern Navigator). Review resources on a regular basis and revise or enhance information provided. • Build and maintain positive collaborative relationships with University staff and outside agencies to provide care coordination and support through advocacy and referrals. Serve as liaison and consultant to faculty, staff, and students as it relates to supporting the diverse needs of student wellbeing through a diversity and inclusion framework that ensures equity and access for all students, especially marginalized groups of students. • Outreach to campus through orientations, departmental meetings, student organizations, etc. to inform members of the campus community on how to identify students who might be struggling with housing insecurity and connect them to the homeless liaison, interventions and referral processes. • Support the campus food, clothing and toiletry pantry, SHOP (Students Helping Oz Peers) and participate in the SHOP Advisory Board. • Interpret University policy regarding students and make recommendations when policy changes are needed. • Collaborate within the Division and in conjunction with campus partners to develop programming and services to respond to the needs of all student populations and support an inclusive and welcoming university community. • Participate in professional development opportunities. • Participate in Departmental, Divisional and Institutional committee work as assigned. SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's https://ww1.oswego.edu/diversity/ As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues. Job Requirements: Required Qualifications: • Master's Degree in education, counseling, social work, public health, or a related field. • 3 years of experience in Higher Education or related field. • Demonstrated commitment to serving students through care and compassion to support student success. • Demonstrated ability to work with persons of diverse social, cultural, economic, and international backgrounds in support of student services, wellbeing and learning. • Capacity to multitask and prioritize tasks to accommodate the immediate needs of the student. Ability to effectively communicate with various stakeholders from students to campus leaders in the support, promotion, and advocacy of student wellbeing. • Must have the ability to troubleshoot and exercise sound judgment and confidentiality; interact professionally with others using tact and discretion. Preferred Qualifications: • Two or more years of full-time case management experience in a higher education setting, including direct service to students. • Progressive leadership experience including supervision of graduate and undergraduate students. Experience overseeing programs and services designed to support unhoused or housing insecure students. At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's https://ww1.oswego.edu/diversity/ As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions) Additional Information: Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please https://www.oswego.edu/human-resources/non-discrimination-policy to see our full non-discrimination policy. In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing mailto:hr@oswego.edu. For Campus Safety information, please https://www.oswego.edu/police/annual-report to see the Annual Security and Fire Report (Clery). SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. https://www.oswego.edu/human-resources/sites/human-resources/files/tobacco_smoke_free_policy_final.pdf for further policy details, including education and cessation resources. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at mailto:info@oer.ny.gov. Search Chair: Corie Kohlbach, Search Chair at http://corie.kohlbach@oswego.edu Visa sponsorship not available for this position To apply, visit https://apptrkr.com/5961210
University of California, Santa Cruz
Director of Medical Services
University of California, Santa Cruz Santa Cruz, CA, USA
Director of Medical Services JOB POSTING Update as of 8/7/2024: The salary range for the Director of Medical Services has increased to $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Student Health Services is hiring our new Director of Medical Services! Come to Santa Cruz, California, and join a team of dedicated health care professionals serving students at the University of California Santa Cruz. Provide clinical service and leadership in a beautiful redwood forest surrounded by ocean views, wildlife and fresh air. Our Medical Director will be a licensed physician who is passionate about and committed to serving the medical needs of a diverse college student population by providing direct service and leading a team of well experienced clinicians ensuring the highest quality of medical care for students. If desired, opportunities available for this position include: • Both on campus and remote work • Relocation Expense reimbursement, when eligibility guidelines are met UC Santa Cruz staff have access to comprehensive benefits packages. Here is sample of benefits: • Medical, Dental & Vision Care Insurance Plans • UC Retirement Plan • Group Term Life Insurance • Legal Insurance • Pet Insurance • 13 Paid Holidays plus accrued vacation and sick leave For more information on the comprehensive benefits package offered by the university visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Thank you for your interest in UC Santa Cruz. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the https://shr.ucsc.edu/talent-acquisition/applicant_resources/index.html on our Talent Acquisition website. • https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/troubleshooting.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/tips-for-applicants/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/Frequently-Asked-Questions/index.html INITIAL REVIEW DATE (IRD) Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, https://shr.ucsc.edu/talent-acquisition/applicant_resources/ird-and-applicant-review-process.html. The IRD for this job is: 08-28-2024 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university’s diverse campus communities, through equitable access and culturally competent, high-quality programs and services. The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs. Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Empowerment) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs. Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health and Wellness welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities. More information can be found at: https://healthcenter.ucsc.edu JOB SUMMARY Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness Chief Well Being Officer, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service. In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological, and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety, and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients. As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director oversees all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision, and indirectly supervises all other staff involved in the delivery of medical care to students. The Director directly oversees the Associate Medical Director (NP/PA Supervisor) Clinic Director (Nurse Supervisor), Lab Director, Dietician, and X-Ray operations. APPOINTMENT INFORMATION Budgeted Salary: $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information: • Full-time, Fixed • Percentage of Time: 100%, 40 Hours per Week • Days of the Week: Mon-Fri • Shift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: Non-Represented Job Code Classification: 000587 (PHYSCN SHS MGR 2) Grade 31 Travel: Never or Rarely JOB DUTIES 25% - Leadership and Management • Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS). • Provide high-quality, cost-effective, and accessible primary care, specialty care, ancillary services, and medical/pharmaceutical products to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income-generating operations. • Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, ancillary services, or other clinical support staff involved in direct patient care. • Provide medical consultation and review for laboratory, radiology, pharmacy, travel clinic, nutrition, health education, optometry, and insurance. Provide ongoing analysis and monitoring of patient scheduling systems to ensure patient needs are met. • Set and interpret goals, directions, policies and procedures, and operational processes, as well as assess interactions of all areas/departments within SHS in the provision of quality medical services. • Plan for potential crises and ensure business continuity in the event of building or system disruptions or a pandemic event. • Confer with other campus departments, medical groups, and the Santa Cruz County Public Health Department on the health care needs of students or public health issues. • Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues. Serve as needed on campus-wide and system-wide committees, and represent UCSC on initiatives and efforts related to oversight of Student Health Centers at the Office of the President. Collaborate closely with other members of the Student Health Services cluster to ensure seamless delivery of services to students. • Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices. • Provide oversight for the on-campus Student Health Services Insurance plans and referral processes. • Ensure compliance with state and federal regulations to maintain state licensures for the pharmacy, clinical laboratory, and x-ray. • Collaborate with the other directors to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other nationally recognized accrediting agencies for purposes of ensuring the quality of care that meets recognized standards in the medical community. • Participate as a colleague with all members of the senior management team for joint management decisions, and provide medical leadership for management team decisions and program priorities. • Maintain a positive working relationship with the campus staff and campus community. Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example. Serve as a role model and perform effectively in a service environment. 25% - Program Management Program Development: • Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services, and their modification or addition designed to maximize the well-being of students attending UCSC. • Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health-related education and outreach activities. Establish benchmarks for evaluating the status of student health and trends. Conduct assessments and studies to evaluate services, service needs, and the status of student health. • Coordinate with the AVC for Student Health and Wellness, Directors of SHOP (Student Health Outreach and Prevention), CAPS (Counseling and Psychological Services), Psychiatry, and CARE (Advocate Office for Sexual and Gender-Based Violence and Sexual Misconduct) on policy and program issues to provide integrated, comprehensive patient care services. Specifically, collaborate with SHOP to provide integrated services in areas such as sleep, nutrition and healthy eating, sexual health, and screening for alcohol and other substance abuse; CAPS, Psychiatry, and Case Management to provide integrated services for patients; and with CARE to support and improve the care for students utilizing their services. Clinical Quality Improvement: • Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and staff education. • Provide leadership to the senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends. • In collaboration with the Quality Assurance Manager, perform independent clinical audits, oversee and participate in activities of the Quality Assurance, Peer Review Committees, and benchmarking studies with other UC student health centers to ensure delivery of high-quality medical care at Student Health Services (SHS). • Participate on the credentialing committee responsible for credentialing and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, pharmacists, optometrists, registered nurses, psychologists, psychiatrists, LCSW, MFT, and radiologic/laboratory technicians. • Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary, and on all risk management activities related to the provision of clinical care. • Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC of potential risk matters. • Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies. • Public Health Response and Communicable Disease Management: • Contribute to Campus protocols, supervise clinical response teams; and provide guidance to pandemic nurses, residence staff, and dining. Cover night and weekend concerns cases, where applicable, and act as Medical Consultant to Child Care, CHES, EH&S, Athletics, and Workers Comp, especially regarding pandemic cases and exposures. • Supervise and provide consultation to lab and providers on the best options for lab tests. Add and remove Quest and in-house lab tests based on the latest data. • Conduct Office of Health and Human Services (OHSS) OHSS Assessments: review and approve clearances for animal workers. • Provide leadership for the integrated care of students in need of behavioral health services. 25% - Clinic supervision • Oversee all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision. Indirectly supervise all other staff involved in the delivery of medical care to students. • Encourage and train SHS staff in the continuous development of customer service orientation and focus on the provision of high-quality, cost-effective, and accessible medical care for the students of UCSC. • Recruit, screen applications, interview candidates, and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals, and SHS policies and procedures. • Support UCSC's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration. • Train and assign work to new and continuing employees. Routinely assess staff capabilities and workload, monitoring productivity and redistributing work when necessary. Identify areas that need backup support. • Independently provide supervision and conduct performance evaluations. Clearly communicate job expectations, and monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend the same to higher level management. Contribute to developing and presenting positions for collective bargaining. • Provide leadership for and support clinician continuing education and professional development for medical staff. 25% - Direct Care • Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury. • Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system. • Order and interpret lab tests, x-rays, and other diagnostic studies. • Assume responsibility for assigned patients until care is transferred. Consult with and provide referrals to specialists as necessary. • Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries, and excision or biopsy of minor lesions. • Provide care in medical emergencies, including CPR, and administration of medications. • Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse. • Maintain confidentiality of patients, students, and staff. REQUIRED QUALIFICATIONS • Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO) • Must be Licensed MD or DO in State of California in good standing; See Special Conditions of Employment for further requirements. • At least 5 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice. • Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business. • Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations. • Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences. • Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline. • Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups. • Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment. • Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments • Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality. • Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures. • Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advanced skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems. PREFERRED QUALIFICATIONS • At least 3 years administrative experience including direct supervision and personnel management. • Experience supervising staff and making personnel decisions in a collective bargaining environment. • Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California. • Board Certification in Family Medicine (See Special Conditions of Employment for additional information on licensure and board certification requirements) • Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions. • Prior experience providing and/or administering health care and services on a university campus. • Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment. • Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results. • Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures. • Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements. SPECIAL CONDITIONS OF EMPLOYMENT • Must be Licensed MD or DO in State of California in good standing • Current valid federal controlled substance registration (DEA certificate) • BLS Certified or the ability to become BLS certified within 6 months of hire (unit will sponsor such training) • Must be Board Certified in Primary Care Specialty, Family Medicine, Internal Medicine, Pediatrics, or Emergency Medicine • Graduate of an accredited medical or osteopathic school. • Must possess a current CPR certificate. • Selected candidate will be required to successfully complete a pre-hire criminal history background check and a pre-hire credentialing check. • Selected candidate will be required to take a TB test within 60 days of hire. • Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire • Selected candidate will be required to complete training within established time frames as directed including UC compliance training. • The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement. Ability to work occasional evenings and weekends as directed. Ability to respond to emergencies after hours as necessary. • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)). • Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting. • Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds. • Ability to maintain appearance and conduct suitable for working in a professional setting. • Must comply with current care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview. • The University of California has implemented a https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program. • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhttps://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5. SAFETY STATEMENT All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. EEO/AA The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://apptrkr.com/5483561
Full Time
Director of Medical Services JOB POSTING Update as of 8/7/2024: The salary range for the Director of Medical Services has increased to $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Student Health Services is hiring our new Director of Medical Services! Come to Santa Cruz, California, and join a team of dedicated health care professionals serving students at the University of California Santa Cruz. Provide clinical service and leadership in a beautiful redwood forest surrounded by ocean views, wildlife and fresh air. Our Medical Director will be a licensed physician who is passionate about and committed to serving the medical needs of a diverse college student population by providing direct service and leading a team of well experienced clinicians ensuring the highest quality of medical care for students. If desired, opportunities available for this position include: • Both on campus and remote work • Relocation Expense reimbursement, when eligibility guidelines are met UC Santa Cruz staff have access to comprehensive benefits packages. Here is sample of benefits: • Medical, Dental & Vision Care Insurance Plans • UC Retirement Plan • Group Term Life Insurance • Legal Insurance • Pet Insurance • 13 Paid Holidays plus accrued vacation and sick leave For more information on the comprehensive benefits package offered by the university visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Thank you for your interest in UC Santa Cruz. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the https://shr.ucsc.edu/talent-acquisition/applicant_resources/index.html on our Talent Acquisition website. • https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/troubleshooting.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/tips-for-applicants/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/Frequently-Asked-Questions/index.html INITIAL REVIEW DATE (IRD) Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, https://shr.ucsc.edu/talent-acquisition/applicant_resources/ird-and-applicant-review-process.html. The IRD for this job is: 08-28-2024 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university’s diverse campus communities, through equitable access and culturally competent, high-quality programs and services. The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs. Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Empowerment) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs. Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health and Wellness welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities. More information can be found at: https://healthcenter.ucsc.edu JOB SUMMARY Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness Chief Well Being Officer, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service. In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological, and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety, and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients. As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director oversees all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision, and indirectly supervises all other staff involved in the delivery of medical care to students. The Director directly oversees the Associate Medical Director (NP/PA Supervisor) Clinic Director (Nurse Supervisor), Lab Director, Dietician, and X-Ray operations. APPOINTMENT INFORMATION Budgeted Salary: $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information: • Full-time, Fixed • Percentage of Time: 100%, 40 Hours per Week • Days of the Week: Mon-Fri • Shift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus Union Representation: Non-Represented Job Code Classification: 000587 (PHYSCN SHS MGR 2) Grade 31 Travel: Never or Rarely JOB DUTIES 25% - Leadership and Management • Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS). • Provide high-quality, cost-effective, and accessible primary care, specialty care, ancillary services, and medical/pharmaceutical products to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income-generating operations. • Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, ancillary services, or other clinical support staff involved in direct patient care. • Provide medical consultation and review for laboratory, radiology, pharmacy, travel clinic, nutrition, health education, optometry, and insurance. Provide ongoing analysis and monitoring of patient scheduling systems to ensure patient needs are met. • Set and interpret goals, directions, policies and procedures, and operational processes, as well as assess interactions of all areas/departments within SHS in the provision of quality medical services. • Plan for potential crises and ensure business continuity in the event of building or system disruptions or a pandemic event. • Confer with other campus departments, medical groups, and the Santa Cruz County Public Health Department on the health care needs of students or public health issues. • Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues. Serve as needed on campus-wide and system-wide committees, and represent UCSC on initiatives and efforts related to oversight of Student Health Centers at the Office of the President. Collaborate closely with other members of the Student Health Services cluster to ensure seamless delivery of services to students. • Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices. • Provide oversight for the on-campus Student Health Services Insurance plans and referral processes. • Ensure compliance with state and federal regulations to maintain state licensures for the pharmacy, clinical laboratory, and x-ray. • Collaborate with the other directors to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other nationally recognized accrediting agencies for purposes of ensuring the quality of care that meets recognized standards in the medical community. • Participate as a colleague with all members of the senior management team for joint management decisions, and provide medical leadership for management team decisions and program priorities. • Maintain a positive working relationship with the campus staff and campus community. Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example. Serve as a role model and perform effectively in a service environment. 25% - Program Management Program Development: • Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services, and their modification or addition designed to maximize the well-being of students attending UCSC. • Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health-related education and outreach activities. Establish benchmarks for evaluating the status of student health and trends. Conduct assessments and studies to evaluate services, service needs, and the status of student health. • Coordinate with the AVC for Student Health and Wellness, Directors of SHOP (Student Health Outreach and Prevention), CAPS (Counseling and Psychological Services), Psychiatry, and CARE (Advocate Office for Sexual and Gender-Based Violence and Sexual Misconduct) on policy and program issues to provide integrated, comprehensive patient care services. Specifically, collaborate with SHOP to provide integrated services in areas such as sleep, nutrition and healthy eating, sexual health, and screening for alcohol and other substance abuse; CAPS, Psychiatry, and Case Management to provide integrated services for patients; and with CARE to support and improve the care for students utilizing their services. Clinical Quality Improvement: • Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and staff education. • Provide leadership to the senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends. • In collaboration with the Quality Assurance Manager, perform independent clinical audits, oversee and participate in activities of the Quality Assurance, Peer Review Committees, and benchmarking studies with other UC student health centers to ensure delivery of high-quality medical care at Student Health Services (SHS). • Participate on the credentialing committee responsible for credentialing and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, pharmacists, optometrists, registered nurses, psychologists, psychiatrists, LCSW, MFT, and radiologic/laboratory technicians. • Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary, and on all risk management activities related to the provision of clinical care. • Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC of potential risk matters. • Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies. • Public Health Response and Communicable Disease Management: • Contribute to Campus protocols, supervise clinical response teams; and provide guidance to pandemic nurses, residence staff, and dining. Cover night and weekend concerns cases, where applicable, and act as Medical Consultant to Child Care, CHES, EH&S, Athletics, and Workers Comp, especially regarding pandemic cases and exposures. • Supervise and provide consultation to lab and providers on the best options for lab tests. Add and remove Quest and in-house lab tests based on the latest data. • Conduct Office of Health and Human Services (OHSS) OHSS Assessments: review and approve clearances for animal workers. • Provide leadership for the integrated care of students in need of behavioral health services. 25% - Clinic supervision • Oversee all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision. Indirectly supervise all other staff involved in the delivery of medical care to students. • Encourage and train SHS staff in the continuous development of customer service orientation and focus on the provision of high-quality, cost-effective, and accessible medical care for the students of UCSC. • Recruit, screen applications, interview candidates, and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals, and SHS policies and procedures. • Support UCSC's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration. • Train and assign work to new and continuing employees. Routinely assess staff capabilities and workload, monitoring productivity and redistributing work when necessary. Identify areas that need backup support. • Independently provide supervision and conduct performance evaluations. Clearly communicate job expectations, and monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend the same to higher level management. Contribute to developing and presenting positions for collective bargaining. • Provide leadership for and support clinician continuing education and professional development for medical staff. 25% - Direct Care • Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury. • Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system. • Order and interpret lab tests, x-rays, and other diagnostic studies. • Assume responsibility for assigned patients until care is transferred. Consult with and provide referrals to specialists as necessary. • Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries, and excision or biopsy of minor lesions. • Provide care in medical emergencies, including CPR, and administration of medications. • Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse. • Maintain confidentiality of patients, students, and staff. REQUIRED QUALIFICATIONS • Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO) • Must be Licensed MD or DO in State of California in good standing; See Special Conditions of Employment for further requirements. • At least 5 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice. • Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business. • Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations. • Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences. • Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline. • Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups. • Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment. • Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments • Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality. • Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures. • Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advanced skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems. PREFERRED QUALIFICATIONS • At least 3 years administrative experience including direct supervision and personnel management. • Experience supervising staff and making personnel decisions in a collective bargaining environment. • Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California. • Board Certification in Family Medicine (See Special Conditions of Employment for additional information on licensure and board certification requirements) • Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions. • Prior experience providing and/or administering health care and services on a university campus. • Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment. • Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results. • Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures. • Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements. SPECIAL CONDITIONS OF EMPLOYMENT • Must be Licensed MD or DO in State of California in good standing • Current valid federal controlled substance registration (DEA certificate) • BLS Certified or the ability to become BLS certified within 6 months of hire (unit will sponsor such training) • Must be Board Certified in Primary Care Specialty, Family Medicine, Internal Medicine, Pediatrics, or Emergency Medicine • Graduate of an accredited medical or osteopathic school. • Must possess a current CPR certificate. • Selected candidate will be required to successfully complete a pre-hire criminal history background check and a pre-hire credentialing check. • Selected candidate will be required to take a TB test within 60 days of hire. • Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire • Selected candidate will be required to complete training within established time frames as directed including UC compliance training. • The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement. Ability to work occasional evenings and weekends as directed. Ability to respond to emergencies after hours as necessary. • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)). • Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting. • Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds. • Ability to maintain appearance and conduct suitable for working in a professional setting. • Must comply with current care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview. • The University of California has implemented a https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program. • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhttps://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5. SAFETY STATEMENT All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. EEO/AA The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://apptrkr.com/5483561
San Francisco Bay University
Safety and Emergency Administrator
San Francisco Bay University Fremont, CA, USA
Safety and Emergency Administrator Fremont, CA Category: Staff Type: Full-time Min. Experience: Some Experience Salary: $90,000 - $110,000 To apply, visit: https://apptrkr.com/5398917 About San Francisco Bay University: San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Safety and Emergency Administrator. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. Our professors are accomplished professionals who provide real-world experience in the classrooms to enhance the learning experience and prepare students for future careers. Our student body is reflective of the rich cultural diversity of the world, supported by a dynamic and inclusive learning environment. Moreover, our university captures the vibrancy of Silicon Valley. SFBU is in growth mode and we are looking to make a difference in our communities by enhancing access to affordable education for all students. We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan . Position Overview: Under the general direction of the Director of Campus Operations, the Safety and Emergency Administrator is responsible for the day to day administration of safety and emergency management programs and services and also serves as the university’s Clery official. The administrator ensures planning and systems are in place to respond to emergencies, effectively manage incidents, and systematically restore the campus to full operation following adverse events; works directly with staff, faculty, and students to develop, implement, manage, and continually improve safety and campus-wide emergency preparedness; and serves as a liaison with local, state, and federal agencies. The administrator manages planning, budgeting, training, and programming related to safety and emergency preparedness and response functions. Essential Duties and Responsibilities: Safety Develop a comprehensive safety and security program for all campus constituents and campus properties. Oversees and actively participates in community safety training and education programs. Advises university leadership on campus safety and emergency preparedness issues, including but not limited to fire safety and parking management. Serves as the first point of contact for the campus community about safety and security issues outside standard business hours. Serves as a member of the behavioral response team. Emergency Management Develop an emergency operations plan to respond to natural disasters and other emergencies that comply with local, state, and federal regulations. Establishes and directs an emergency response team to respond to crises and emergencies. Makes recommendations to university leadership on emergency management responses such as ordering building evacuations and closing facilities. Collaborates with other campus management partners to ensure effective management and oversight of the Building Emergency Team program. Inspects facilities and equipment annually and recommends changes to ensure operational effectiveness and readiness for emergency situations. Coordinates responses by all appropriate campus resources during an actual event to ensure timely and effective response and assists recovery in a post-incident environment. Training Plans and implements education and training programs to prepare employees the University's ability to respond to various situations such as earthquakes, fires, medical emergencies, building evacuations, and other potentially life-threatening occurrences Maintains personal certification and organizes and/or teaches CPR, BLS (Basic Life Support), First Aid, and AED courses to campus community members. Administrative Develops systems for reporting and analyzing safety and emergency incidents. Maintains and updates all resource materials associated with emergency preparedness plans. Assists in the management of funds by planning, developing, and controlling preparation of the department budget relating to safety and emergency preparedness. Clery Ensures that the safety program meets the requirements of the Clery Act. Ensures that the Emergency Preparedness Program meets the requirements of the Clery Act. Serves as the campus official in Clery reporting. Outreach Develops and maintains liaisons with municipalities, county departments, other emergency response organizations, and similar entities to collaborate on emergency management and mutual aid plans (e.g., exchanging equipment) Builds and maintains relationships with members of the campus community, departments, organizations, and key individuals. Other duties as assigned. Minimum Qualifications: Bachelor’s degree required in a related field 5+ years of demonstrated experience in disaster planning, emergency management, emergency preparedness or crisis response operations Within the first six months of hire, incumbent will complete, and SFBU will pay for all relevant safety and emergency certifications listed herein Preferred Qualifications: Certified Emergency Manager (CEM) strongly preferred Knowledge, Skills, and Abilities: Must obtain OSHA Safety Training and Certification within three months of appointment Excellent leadership, problem-solving as well as verbal and written communication skills Ability to work in a dynamic, fast-paced environment Knowledge of incident and emergency management communication procedures and protocols Knowledge of FEMA/DHS National Interoperability requirements in relation to Homeland Security and Emergency Management Ability to design, develop and implement and deliver Emergency Operation Plans, Standard Operating Procedures, Organizational Policies, and Training Programs Skilled in designing, developing, interpreting, and applying directives Ability to work under extremely stressful situations and handle multiple tasks over an extended period Ability to ascertain compliance with federal and state emergency preparedness laws, rules and regulations and explain compliance requirements to county and local officials Ability to communicate in verbal, written or electronic formats in a concise and grammatically correct manner Skilled in utilizing professional judgment in dealing with entities from all sectors as well as other professionals in the field of law enforcement, intelligence, and emergency management Proficient in the development and implementation of emergency communication policies, protocols, and procedures Proficient in the development and implementation of operational planning, policies, protocols, and procedures Proficient in Microsoft Office, Access Management and Surveillance Systems Must be willing to travel and be on-call 24/7 Work Environment & Physical Demands: Physical demands include lifting limits, bending, sitting, driving. Job duties typically performed in an office environment. Salary Range: $90,000 – 110,000 Please submit a letter of interest which describes your experiences based on the stated responsibilities, leadership approach, and your demonstrated commitment to diversity, equity, inclusion, and social justice. Also include a current CV/ resume and the names and contact information of 3 references. For full consideration please submit your completed application by June 1st, 2024. Anticipated start date will be June 16th, 2024. This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice. SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.
Full Time
Safety and Emergency Administrator Fremont, CA Category: Staff Type: Full-time Min. Experience: Some Experience Salary: $90,000 - $110,000 To apply, visit: https://apptrkr.com/5398917 About San Francisco Bay University: San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Safety and Emergency Administrator. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. Our professors are accomplished professionals who provide real-world experience in the classrooms to enhance the learning experience and prepare students for future careers. Our student body is reflective of the rich cultural diversity of the world, supported by a dynamic and inclusive learning environment. Moreover, our university captures the vibrancy of Silicon Valley. SFBU is in growth mode and we are looking to make a difference in our communities by enhancing access to affordable education for all students. We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan . Position Overview: Under the general direction of the Director of Campus Operations, the Safety and Emergency Administrator is responsible for the day to day administration of safety and emergency management programs and services and also serves as the university’s Clery official. The administrator ensures planning and systems are in place to respond to emergencies, effectively manage incidents, and systematically restore the campus to full operation following adverse events; works directly with staff, faculty, and students to develop, implement, manage, and continually improve safety and campus-wide emergency preparedness; and serves as a liaison with local, state, and federal agencies. The administrator manages planning, budgeting, training, and programming related to safety and emergency preparedness and response functions. Essential Duties and Responsibilities: Safety Develop a comprehensive safety and security program for all campus constituents and campus properties. Oversees and actively participates in community safety training and education programs. Advises university leadership on campus safety and emergency preparedness issues, including but not limited to fire safety and parking management. Serves as the first point of contact for the campus community about safety and security issues outside standard business hours. Serves as a member of the behavioral response team. Emergency Management Develop an emergency operations plan to respond to natural disasters and other emergencies that comply with local, state, and federal regulations. Establishes and directs an emergency response team to respond to crises and emergencies. Makes recommendations to university leadership on emergency management responses such as ordering building evacuations and closing facilities. Collaborates with other campus management partners to ensure effective management and oversight of the Building Emergency Team program. Inspects facilities and equipment annually and recommends changes to ensure operational effectiveness and readiness for emergency situations. Coordinates responses by all appropriate campus resources during an actual event to ensure timely and effective response and assists recovery in a post-incident environment. Training Plans and implements education and training programs to prepare employees the University's ability to respond to various situations such as earthquakes, fires, medical emergencies, building evacuations, and other potentially life-threatening occurrences Maintains personal certification and organizes and/or teaches CPR, BLS (Basic Life Support), First Aid, and AED courses to campus community members. Administrative Develops systems for reporting and analyzing safety and emergency incidents. Maintains and updates all resource materials associated with emergency preparedness plans. Assists in the management of funds by planning, developing, and controlling preparation of the department budget relating to safety and emergency preparedness. Clery Ensures that the safety program meets the requirements of the Clery Act. Ensures that the Emergency Preparedness Program meets the requirements of the Clery Act. Serves as the campus official in Clery reporting. Outreach Develops and maintains liaisons with municipalities, county departments, other emergency response organizations, and similar entities to collaborate on emergency management and mutual aid plans (e.g., exchanging equipment) Builds and maintains relationships with members of the campus community, departments, organizations, and key individuals. Other duties as assigned. Minimum Qualifications: Bachelor’s degree required in a related field 5+ years of demonstrated experience in disaster planning, emergency management, emergency preparedness or crisis response operations Within the first six months of hire, incumbent will complete, and SFBU will pay for all relevant safety and emergency certifications listed herein Preferred Qualifications: Certified Emergency Manager (CEM) strongly preferred Knowledge, Skills, and Abilities: Must obtain OSHA Safety Training and Certification within three months of appointment Excellent leadership, problem-solving as well as verbal and written communication skills Ability to work in a dynamic, fast-paced environment Knowledge of incident and emergency management communication procedures and protocols Knowledge of FEMA/DHS National Interoperability requirements in relation to Homeland Security and Emergency Management Ability to design, develop and implement and deliver Emergency Operation Plans, Standard Operating Procedures, Organizational Policies, and Training Programs Skilled in designing, developing, interpreting, and applying directives Ability to work under extremely stressful situations and handle multiple tasks over an extended period Ability to ascertain compliance with federal and state emergency preparedness laws, rules and regulations and explain compliance requirements to county and local officials Ability to communicate in verbal, written or electronic formats in a concise and grammatically correct manner Skilled in utilizing professional judgment in dealing with entities from all sectors as well as other professionals in the field of law enforcement, intelligence, and emergency management Proficient in the development and implementation of emergency communication policies, protocols, and procedures Proficient in the development and implementation of operational planning, policies, protocols, and procedures Proficient in Microsoft Office, Access Management and Surveillance Systems Must be willing to travel and be on-call 24/7 Work Environment & Physical Demands: Physical demands include lifting limits, bending, sitting, driving. Job duties typically performed in an office environment. Salary Range: $90,000 – 110,000 Please submit a letter of interest which describes your experiences based on the stated responsibilities, leadership approach, and your demonstrated commitment to diversity, equity, inclusion, and social justice. Also include a current CV/ resume and the names and contact information of 3 references. For full consideration please submit your completed application by June 1st, 2024. Anticipated start date will be June 16th, 2024. This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice. SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.
City of Portland
Equity and Inclusion Manager (Manager I)
City of Portland Portland, OR, USA
Equity and Inclusion Manager (Manager I) City of Portland Salary: $114,192.00 - $163,321.60 Annually Job Type: Regular Job Number: 2024-00456 Location: 1120 SW 5th Ave, OR Bureau: Portland Parks & Recreation Closing: 5/6/2024 11:59 PM Pacific The Position Job Appointment: Full-Time Work Schedule: Mon-Fri. 8-5, alternate schedule may be available after probation. Work Location: Hybrid- The Portland Building, Remote work must be performed within Oregon or Washington. For more information, https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location. Benefit: Please check our benefits tab for an overview of benefits for this position Language Pay Premium Eligible: This position is or may be eligible for https://www.portland.gov/bhr/class-comp/language-pay-differential-overview for qualifying employees. Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a resume, a cover letter and an equity statement. Position Summary: The Equity and Inclusion Manager for the City of Portland Vibrant Communities Service Area, including Portland Parks & Recreation (PP&R), Portland Children's Levy, and Office of Arts & Culture is a vital member of the bureau's executive leadership team, currently reporting directly to the PP&R Director and will transition to reporting to the Chief of Staff for the Vibrant Communities Deputy City Administrator in June. This position holds a prominent role within both internal operations and external interactions, exercising significant discretion in executing responsibilities. Primarily, the Equity and Inclusion Manager leads a dedicated equity and inclusion team, focusing on underserved communities, specifically Black people, Indigenous people, people of color, immigrants, and refugees, LGBT2SQIA+ people, people with disabilities, youth, older adults, and people living with low incomes. This involves coordinating various internal and external committees and workgroups, such as PP&R's Diversity and Equity Committee, City affinity groups, and supporting the development and implementation of strategic plans and policies. Supporting the implementation of PP&R's strategic plan, Healthy Parks, Healthy Portland, is an example of this work. Visit here for more information on Healthy Parks, Healthy Portland: https://www.portland.gov/parks/healthy-parks. Drawing on deep knowledge of the City's mission and operational intricacies, the incumbent will develop and manage initiatives aligned with equity, diversity, accessibility, and inclusion principles, furthering the City's strategic equity and inclusion objectives. This role collaborates extensively with internal and external stakeholders to ensure alignment with City goals. City of Portland Charter Transition On, Nov. 1, 2023, Portland City Council approved an organizational chart to unify bureaus, programs, and services under the leadership of a city administrator. Organized by service areas, the new model establishes key leadership positions and realigns core services to operate efficiently and effectively. The new organizational structure features a city administrator's office and executive leadership team: six deputy city administrators, an equity officer, a sustainability officer, and an assistant city administrator. Together, these people will be responsible for leading and coordinating operations across the City to improve delivery of internal and external services, developing, and implementing a shared citywide vision and priorities, and continuing to grow a shared culture across the organization. The city administrator's office will also include the Office of Equity and Human Rights, Communications, Community and Civic Life, Council Operations, the Office of Government Relations, and Portland Solutions, to provide greater citywide coordination of policies and programming. The organizational chart includes six service areas, each led by a deputy city administrator: Budget and Finance; City Operations; Community and Economic Development; Public Safety; Public Works; and Vibrant Communities. Vibrant Communities Service Area will include Portland Parks & Recreation, Portland Children's Levy, and Office of Arts & Culture. What you'll get to do: • Ensure Citywide, service area and bureau-specific equity and anti-racism lenses are applied towards the evaluation, development and performance management of strategic plans, policies, processes, practices, and communications. • Collaborate with City and service area program managers and executive leadership. • Manage and lead the equity and inclusion team. • Perform complex and responsible administrative, financial, and statistical analysis in support of the equity and inclusion program. • Provide sound, expert, data-driven and professional recommendations. • Work closely with the Office of Equity and Human Rights, and other city internal stakeholders to align the citywide goals and overall approach to equity and inclusion. • Lead the diversity, equity, and inclusion change management framework. The ideal candidate for this position will have these attributes: • Lived Experience: You have direct experience working with marginalized communities, particularly communities of color and persons with disabilities. • Experienced Equity Practitioner: You have a proven ability to perform advanced equity analysis and a deep understanding of anti-racist principles and of intersectional approaches. • Socially Intelligent: You can communicate with others in a way that creates ease. You understand how to navigate complex political environments. You can effectively communicate with all levels of an organization. • Strategic: You have experience working to dismantle structural and institutional racism as well as disrupt individual racism. You can turn concepts into practical applications for use in everyday decision making. • Collaborative and Inclusive: You share power with others. You build partnerships and work collaboratively with stakeholders.You delegate tasks, triage work and leverage resources. You are comfortable with facilitation and navigating conflict through a trauma informed lens. • Change agent: You have experience in senior leadership as an advocate and champion working toward strategic goals. You have a focus on finishing tasks while establishing progressive long-range goals. • Innovative: You are creative, adaptable, and can excel in change management. About Vibrant Communities Service Area: Vibrant Communities Service Area includes Portland Parks & Recreation, Portland Children's Levy, and Office of Arts & Culture. This Service Area will reflect the connectivity between parks and recreation, arts, and services for children—ensuring our city is a great place to live, work, and play. Diversity and equity are vital to the City's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. The City of Portland values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public.City of Portland encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, candidates who can fluently speak another language should include that information in their application materials. Multilingual candidates are encouraged to apply. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. April 25, 202412:00 PM Pacific Time (US and Canada) Join Zoom Meeting https://us06web.zoom.us/j/89791409328 Meeting ID: 897 9140 9328 Have a question? Contact Information: TroyLynn Craft Senior Recruiter https://www.governmentjobs.com/careers/portlandor/jobs/newprint/troylynn.craft@portlandoregon.gov%C2%A0 To Qualify The following minimum qualifications are required for this position: • Knowledge of the issues surrounding access, equity, diversity, inclusion, implicit bias and institutional racism. • Experience in operational and strategic planning, including program evaluation, reporting, tracking, budget preparation and management. • Experience in appropriate communication strategies to reach and engage diverse audiences, including conflict resolution and leading difficult conversation. • Ability to collaborate with communities of color, people traditionally underserved or underrepresented and differently able communities in local decision making. • Experience in leadership, managing, supervising, including training and performance evaluation. • Ability to communicate effectively in writing and in person across a wide range of situations, that include large/small, external/internal stakeholder group conversations to sensitive one-on-one discussions. The Recruitment Process STEP 1: Apply online between April 15 - May 6, 2024 Required Application Materials: • Cover Letter: a description of how your experience aligns with each minimum qualification of this position. • Resume: should support the details provided in your cover letter. • Equity Statement: a depiction of your past experiences that explains how these experiences have contributed to your personal and professional growth. It should explain the distinct qualities and commitment you can bring to the table. Optional Application Materials: • If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment. Application Tips: • Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your cover letter. • Salary Range/Equity Pay Analysis: Please note per the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. • Do not attach any additional documents. • Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. • E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 6, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. • Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review for complete information. • Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 13, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Late May • Hiring bureau will review and select candidates for an interview. • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: June Step 6: Start Date • A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following: • City of Portland Core Values • Recruitment Process - Work Status • Equal Employment Opportunity • Veteran Preference • ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer To apply, please visit https://apptrkr.com/5183178
Full Time
Equity and Inclusion Manager (Manager I) City of Portland Salary: $114,192.00 - $163,321.60 Annually Job Type: Regular Job Number: 2024-00456 Location: 1120 SW 5th Ave, OR Bureau: Portland Parks & Recreation Closing: 5/6/2024 11:59 PM Pacific The Position Job Appointment: Full-Time Work Schedule: Mon-Fri. 8-5, alternate schedule may be available after probation. Work Location: Hybrid- The Portland Building, Remote work must be performed within Oregon or Washington. For more information, https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location. Benefit: Please check our benefits tab for an overview of benefits for this position Language Pay Premium Eligible: This position is or may be eligible for https://www.portland.gov/bhr/class-comp/language-pay-differential-overview for qualifying employees. Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a resume, a cover letter and an equity statement. Position Summary: The Equity and Inclusion Manager for the City of Portland Vibrant Communities Service Area, including Portland Parks & Recreation (PP&R), Portland Children's Levy, and Office of Arts & Culture is a vital member of the bureau's executive leadership team, currently reporting directly to the PP&R Director and will transition to reporting to the Chief of Staff for the Vibrant Communities Deputy City Administrator in June. This position holds a prominent role within both internal operations and external interactions, exercising significant discretion in executing responsibilities. Primarily, the Equity and Inclusion Manager leads a dedicated equity and inclusion team, focusing on underserved communities, specifically Black people, Indigenous people, people of color, immigrants, and refugees, LGBT2SQIA+ people, people with disabilities, youth, older adults, and people living with low incomes. This involves coordinating various internal and external committees and workgroups, such as PP&R's Diversity and Equity Committee, City affinity groups, and supporting the development and implementation of strategic plans and policies. Supporting the implementation of PP&R's strategic plan, Healthy Parks, Healthy Portland, is an example of this work. Visit here for more information on Healthy Parks, Healthy Portland: https://www.portland.gov/parks/healthy-parks. Drawing on deep knowledge of the City's mission and operational intricacies, the incumbent will develop and manage initiatives aligned with equity, diversity, accessibility, and inclusion principles, furthering the City's strategic equity and inclusion objectives. This role collaborates extensively with internal and external stakeholders to ensure alignment with City goals. City of Portland Charter Transition On, Nov. 1, 2023, Portland City Council approved an organizational chart to unify bureaus, programs, and services under the leadership of a city administrator. Organized by service areas, the new model establishes key leadership positions and realigns core services to operate efficiently and effectively. The new organizational structure features a city administrator's office and executive leadership team: six deputy city administrators, an equity officer, a sustainability officer, and an assistant city administrator. Together, these people will be responsible for leading and coordinating operations across the City to improve delivery of internal and external services, developing, and implementing a shared citywide vision and priorities, and continuing to grow a shared culture across the organization. The city administrator's office will also include the Office of Equity and Human Rights, Communications, Community and Civic Life, Council Operations, the Office of Government Relations, and Portland Solutions, to provide greater citywide coordination of policies and programming. The organizational chart includes six service areas, each led by a deputy city administrator: Budget and Finance; City Operations; Community and Economic Development; Public Safety; Public Works; and Vibrant Communities. Vibrant Communities Service Area will include Portland Parks & Recreation, Portland Children's Levy, and Office of Arts & Culture. What you'll get to do: • Ensure Citywide, service area and bureau-specific equity and anti-racism lenses are applied towards the evaluation, development and performance management of strategic plans, policies, processes, practices, and communications. • Collaborate with City and service area program managers and executive leadership. • Manage and lead the equity and inclusion team. • Perform complex and responsible administrative, financial, and statistical analysis in support of the equity and inclusion program. • Provide sound, expert, data-driven and professional recommendations. • Work closely with the Office of Equity and Human Rights, and other city internal stakeholders to align the citywide goals and overall approach to equity and inclusion. • Lead the diversity, equity, and inclusion change management framework. The ideal candidate for this position will have these attributes: • Lived Experience: You have direct experience working with marginalized communities, particularly communities of color and persons with disabilities. • Experienced Equity Practitioner: You have a proven ability to perform advanced equity analysis and a deep understanding of anti-racist principles and of intersectional approaches. • Socially Intelligent: You can communicate with others in a way that creates ease. You understand how to navigate complex political environments. You can effectively communicate with all levels of an organization. • Strategic: You have experience working to dismantle structural and institutional racism as well as disrupt individual racism. You can turn concepts into practical applications for use in everyday decision making. • Collaborative and Inclusive: You share power with others. You build partnerships and work collaboratively with stakeholders.You delegate tasks, triage work and leverage resources. You are comfortable with facilitation and navigating conflict through a trauma informed lens. • Change agent: You have experience in senior leadership as an advocate and champion working toward strategic goals. You have a focus on finishing tasks while establishing progressive long-range goals. • Innovative: You are creative, adaptable, and can excel in change management. About Vibrant Communities Service Area: Vibrant Communities Service Area includes Portland Parks & Recreation, Portland Children's Levy, and Office of Arts & Culture. This Service Area will reflect the connectivity between parks and recreation, arts, and services for children—ensuring our city is a great place to live, work, and play. Diversity and equity are vital to the City's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. The City of Portland values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public.City of Portland encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, candidates who can fluently speak another language should include that information in their application materials. Multilingual candidates are encouraged to apply. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. April 25, 202412:00 PM Pacific Time (US and Canada) Join Zoom Meeting https://us06web.zoom.us/j/89791409328 Meeting ID: 897 9140 9328 Have a question? Contact Information: TroyLynn Craft Senior Recruiter https://www.governmentjobs.com/careers/portlandor/jobs/newprint/troylynn.craft@portlandoregon.gov%C2%A0 To Qualify The following minimum qualifications are required for this position: • Knowledge of the issues surrounding access, equity, diversity, inclusion, implicit bias and institutional racism. • Experience in operational and strategic planning, including program evaluation, reporting, tracking, budget preparation and management. • Experience in appropriate communication strategies to reach and engage diverse audiences, including conflict resolution and leading difficult conversation. • Ability to collaborate with communities of color, people traditionally underserved or underrepresented and differently able communities in local decision making. • Experience in leadership, managing, supervising, including training and performance evaluation. • Ability to communicate effectively in writing and in person across a wide range of situations, that include large/small, external/internal stakeholder group conversations to sensitive one-on-one discussions. The Recruitment Process STEP 1: Apply online between April 15 - May 6, 2024 Required Application Materials: • Cover Letter: a description of how your experience aligns with each minimum qualification of this position. • Resume: should support the details provided in your cover letter. • Equity Statement: a depiction of your past experiences that explains how these experiences have contributed to your personal and professional growth. It should explain the distinct qualities and commitment you can bring to the table. Optional Application Materials: • If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment. Application Tips: • Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your cover letter. • Salary Range/Equity Pay Analysis: Please note per the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. • Do not attach any additional documents. • Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. • E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 6, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. • Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review for complete information. • Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 13, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Late May • Hiring bureau will review and select candidates for an interview. • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: June Step 6: Start Date • A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following: • City of Portland Core Values • Recruitment Process - Work Status • Equal Employment Opportunity • Veteran Preference • ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer To apply, please visit https://apptrkr.com/5183178

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