Boca Raton, FL 33487, United States
Job Title: Customer Service Specialist - Classification
Job Number: 17-005
Location: Boca Raton, FL
At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening.
Position salary: Starting at $37,000 plus 7% annual performance bonus potential
Must be able to work varying shifts between 8:00 a.m. - 8:00 p.m. Monday through Friday
Job Purpose: Under minimal supervision, performs analytical research, using filed and approved regulatory manuals (e.g. Basic Manual, Assigned Risk Supplement) to provide advice on proper classification of businesses and the associated rules that support the classification process, as well as facilitating self-service opportunities and ongoing customer education.
Customer inquiries are received and responded to via phone, email and fax.
Major Duties: Fields inquiries from both carriers and agents for over 600 classifications across 39 states. For each unique customer inquiry, provides the appropriate classification(s) to describe the nature of the business and educates customers on the logic that was used to arrive at that response. Requires adaptation of internal processes based on customer specific requests and/or extensive research of multiple on-line systems. Utilizing extensive knowledge of our organization’s products and services, makes customer recommendations that facilitate self-service opportunities and ongoing customer education. Leads or participates in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending process and system changes and assisting with testing). Assists with training (e.g., on the job trainer for new hires and develops and conducts presentations in staff, and department meetings).
Required Education, Experience & Skills: • Associate’s degree and 3 years’ experience in an analytical customer service position in industries such as insurance, finance, banking or other industries with transferrable skills (Candidates may qualify with a higher degree in lieu of experience) • Excellent written and verbal communication skills • Excellent listening and probing ability with the ability to interpret and clarify information being provided by customers • Strong analytical, Interpersonal, and decision-making skills • Strong organizational, research and PC, and multi-tasking skills • Ability to work independently while possessing excellent judgment Preferred Education, Experience and Skills: • Bachelor’s degree • General understanding of worker’s compensation insurance or insurance industry experience • Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU
Keywords: insurance, banking, medical billing, mortgage processing, mortgage, customer service, customer support, insurance support, financial services
As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.
We require a drug screen and background check.
EEO/ Smoke Free environment
Dallas, TX 75201, United States
Job Title: Workers Compensation Field Inspector (Field Underwriter)
Job Number: 17-009 Location:
At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening. This is a home-based field role in Dallas, Texas Metro area Position requires 80% travel, which will include frequent overnight stays. Territory is North Texas, the State of Oklahoma & part of Southern Kansas.
Job Purpose: Conducts field inspection services to ensure that the workers’ compensation classification system has been applied correctly at the discrete employer level to arrive at the most appropriate premium for a policy and consistency in application for the system. Provides comprehensive technical expertise in the classification system and participates and testifies as an expert witness in support of the Classification System at administrative, non-judicial, or judicial proceedings.
Major Duties: Reviews, selects and prioritizes inspection assignments and schedules inspection appointments. Performs physical inspections by conducting background research on the insured and operations, including reviewing policy details, current classifications, Basic and Scopes Manuals, and any other preparation necessary, such as a list of exception questions, to conduct the physical inspection. Coordinates with any additional external parties as necessary. Develops questionnaire for the physical inspection. Updates all information and metadata in the inspection system. Performs physical inspections of insured operations for the Classification Quality Assurance program or customer requests and then complete the classification inspection report. Travels to the various locations of the insured. Analyzes and identifies issues as it relates to the classification codes based on observations and inspection reports. Reviews and responds to inspection correspondence. Reviews and resolves classification inspection disputes. Serves as the regional expert or resource in classification issues and general industry trends. Assists NCCI staff and regulators with classification issues and provides assistance and testimony in classification code appeals and in support of classification code analysis. Reviews and researches manual, databases on classification system. Responsible for other duties as assigned to include special projects. Required Education, Experience and Skills: Bachelor’s degree and 3 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role with 2 or more years in workers compensation experience. In lieu of a degree, High School Diploma/GED and 6 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role including 4 or more years workers compensation experience is required. Demonstrated comprehensive knowledge of proper audit techniques and standards of audits/inspections. Demonstrated knowledge of compensation infrastructure to include Basic Manual, Scopes Manual, and Classification system. Strong analytical and interpretive skills are needed in order to appropriately determine and assign classification codes based on physical inspection and understanding of insured’s operations. Proficiency with technology including Microsoft based PC environments, tools, and scheduling applications and spreadsheets. Demonstrated ability to manage multiple tasks, time management and project management skills. Ability to provide expert testimony at administrative and judicial hearings.
Preferred Education, Experience and Skills: Professional insurance designation is preferred in Associate in Underwriting (AU); Associate in Premium Audit (APA); or CPCU. As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package. We require a drug screen and background check.
EEO/Smoke Free environment
Key words: premium audit, field audit, workers compensation insurance, workers compensation underwriting, underwriter, classification inspection, audit review, premium auditor, field inspection, classification field inspection, inspector