4 Hospitality jobs

Director, Travel Industry Sales & Marketing – Latin America & Caribbean  Destination marketing organization seeking an experienced Travel Industry Sales & Marketing Director with a proven track record.  This person is responsible for developing, managing and executing the tourism activities and strategic marketing plans/programs to support sales, market share expansion, goals and objectives for the GMCVB.  These programs are designed to sell and promote Greater Miami as a destination to the Latin American & Caribbean travel trade. Responsibilities include managing the GMCVB’s Latin America & Caribbean Representation offices; expanding Greater Miami’s products/programs across all travel industry segments; generating group leads for Miami hotels and the destination’s large meeting facilities; and collaborating on sales awareness initiatives alongside the GMCVB’s Multicultural Tourism & Development team.   Requires: Bachelors degree in Marketing, Hospitality Management, Business Administration or related field, minimum of 5 years hotel sales, destination sales or related work experience and group sales experience. Excellent command of English. Spanish and Portuguese is a plus.   Candidate must possess good management skills including, management of projects and relationships, as well as an aptitude for marketing, advertising & media.   The Greater Miami Convention & Visitors Bureau is a sales and marketing company.  Our mission is to market Greater Miami & the Beaches across the globe as a premier convention & vacation destination. Visit our website at www.MiamiandBeaches.com .   We offer an excellent compensation & benefits package.  For consideration, qualified candidates SEND resume & salary requirements by January 11, 2019 to: Employment@GMCVB.com or fax: 305 530-5859. EOE    NO PHONE CALLS        

ABOUT MEET MINNEAPOLIS The mission of the Meet Minneapolis, Convention + Visitors Association, is to market, sell and maximize the visitor experience of Minneapolis for the economic benefit of our community. As a non-profit organization, we are proud and passionate about being a key source of inspiration and information for the millions of visitors, event planners, convention center attendees and sports fans that are looking to come to enjoy all the exciting and diverse experiences that a visit to Minneapolis offers.  JOB SUMMARY: Under the direction of the Director of Sales and Marketing at the Minneapolis Convention Center and the Director of Brand Strategy at Meet Minneapolis, the Marketing Manager will lead and manage the Minneapolis Convention Center marketing initiatives, assisting to drive awareness of both the building and Minneapolis as the destination of choice.  Self-motivation, clear communication skills and strong project management will be keys to success in this role. This position will be located primarily at the Minneapolis Convention Center, with approximately 20% time spent at Meet Minneapolis office. AREAS OF PRIMARY RESPONSIBILITY AND FOCUS:  Collaborate with the Director of Sales and Marketing at the Minneapolis Convention Center and Director of Brand Strategy, along with internal teams, on the development of the strategic direction and execution for marketing campaigns including content development, email, web, social, video, print collateral, tradeshows/events, sales presentations and advertising. Serve as the collective and strategic marketing resource for internal clients at the Minneapolis Convention Center, primarily lead by the executive team. Proactively suggest and implement initiatives that support the Minneapolis’ Convention Center’s projects and goals, such as client events, sales calls, Minneapolis Convention Center sponsorships and ancillary revenue opportunities. Write creative brief assignments and oversee the design and execution of creative messages and advertising plans for assigned segments, and others organizational initiatives as assigned. Work closely with Meet Minneapolis PR team to ensure effective earned messaging to support owned and paid strategies. Provide connective support and information sharing between the Minneapolis Convention Center and Meet Minneapolis around events occurring at the Minneapolis Convention Center or groups utilizing the space, highlighting activities with potential for media interest. Manage Marketing budget. Complete periodic reporting of activities and results, as required; maintains accurate project records and ensures deadlines are met. Track, analyze, and measure ROI by campaign to help drive decisions and marketing effectiveness. All other duties, market segments or organizational initiatives as assigned.   EDUCATION/EXPERIENCE BS/BA in Marketing, Communications, Journalism, or related field. 3+ years' experience in a related marketing/agency client service and project management role (Preferably B2B and B2C experience) or equivalent experience. Proven success creating, executing and reporting on multi-channel marketing programs Working knowledge of Adobe InDesign or other design programs Working knowledge of web content management system preferred Ability to work well within a team environment and independently Ability to manage complex projects involving cross-track progress and results.   SKILLS/REQUIREMENTS Excellent customer service skills Capable of exercising independent judgment, discretion and initiative, while utilizing tact and courtesy with organizational and partner representatives, vendors, government officials and the general public. Ability to work under tight deadlines, under pressure and on multiple projects at once. Ability to take initiative, work independently and seek guidance as needed. Ability to communicate effectively in oral and written form. Local and overnight travel will be limited, but may be required.   SALARY Meet Minneapolis offers a competitive salary and incentive program.  Salary commensurate with experience.  BENEFITS Meet Minneapolis offers a generous benefits package including: medical, dental, STD/LTD, Life Insurance, 401(k), vacation and sick time.   PHYSICAL DEMANDS: While performing the duties of this job the employee will be required to: Walk, sit, bend and squat Talk and hear Grab, pull or bend items Lift and/or carry up to 25 lbs. View items at a close and distant range Sit for extended periods of time Use computers for extended periods of time   WORKING CONDITIONS General office environment. Occasional partner and member events outside of the office, trade shows, sales calls or other events.   Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as an “at will” relationship. Meet Minneapolis’ culture is inclusive and encourages the positive and mutually-beneficial development of our organization, industry and individual staff members. Our core values are Accountability, Inclusion, Passion and Collaboration Meet Minneapolis is an equal opportunity employer.    

Hyatt is looking for individuals to work from home as a Guest Service Associate.   Please note this position can only be worked remotely from the following states:  Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.   Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process.  Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Home Agent Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.   Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction. Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card. Desire to exhibit reliability and dependability to work independently from home. Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt. Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions. Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision and understand the workings of an independent work-from-home position. Willingness to provide feedback to management while maintaining a good rapport throughout that communication process. Must be computer/technology savvy- our future focus will become even more reliant on technology.  The associate is required to have the ability to set up their computer equipment and troubleshoot issues independently and with ease. Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed. Will deliver and exhibit Hyatt values with every guest at all times.    PAY SCHEDULE:   Begin your new career at Hyatt. Earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year. Preference will be given to applicants with a steady work history and experience handling customer service related calls in a home environment.   The training for this position is 7 weeks in length.  Training will be done virtually from your home office.  100% attendance in training is mandatory.  If you were to miss any time during training, we do not have the resources to catch you up.  Once the 7 weeks of training is completed, our new associates would then move into their set schedule.  The set work schedule will be confirmed at time of hire and you must be able to work full-time. Colleague is required to provide the following equipment for Home Office:     High Speed Internet Service.   High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider.If your ISP provided equipment or your internal network contains a firewall, you must “unblock” or enable “pass through” settings for all communication ports. Non-work related activities performed by you or others in your household such as gaming (i.e. XBox, Playstation, etc.) or media streaming (i.e. Netflix, Hulu, etc.) during working hours will impact your Hyatt supplied equipment’s performance. Dual monitors.   Required to have 2 monitors which must be identical in size ranging from 17” – 24”.  The preferred monitors input would be Display Port (DP). Digital Visual Interface (DVI) or High Definition Multimedia Interface (HDMI) inputs are also allowed. Monitor Cables.   (TWO required) One end MUST be Display Port (DP) to be able to plug in to the back of the thin client. The other end will be DP, DVI, or HDMI to match the monitor input. Monitors must be equipped with power cables.   VGA cables will not be allowed. Cable adapters will not be allowed. USB wired Keyboard (PS/2 interface and/or wireless are not supported) USB wired Mouse (PS/2 interface and /or wireless are not supported) Surge Protector Patch cables (TWO required) – [Ethernet Cable = cat5, RJ45] Cable/DSL modem Router.   Router with Ethernet ports for wired connection to thin client and IP Phone.  Router can be integrated into the modem device provided by your ISP. Multi Factor Authentication Capability.   The ability to receive a phone call, receive a text message, or utilize a smartphone/tablet mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging in to Hyatt provided thin client equipment.  It is required each and every time you are authenticating (logging in) to Hyatt provided thin client equipment to start your work day.                                                                                     Examples (You only need one of these) : Local telecommunication provider land line or residential Voice over IP phone service with dedicated phone number. Dedicated cell phone capable of receiving text messages. Dedicated Android or Apple iOS smartphone/tablet capable of receiving a phone call, text message or the utilization of the Microsoft Authenticator application obtained from the Apple App Store or Google Play Store. Hyatt is an equal employment opportunity and affirmative action employer.  We do not discriminate on the basis of race, color, gender,  gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status,  genetic information, citizenship status or any other group protected by law.

JOB DUTIES Under the direction of the MCC Director of Sales & Marketing and the SVP of Destination Sales, this position supports promoting and selling the MCC and City of Minneapolis as a premier destination for meetings and events, while achieving room night and revenue goals that positively impact the MCC, local hotels, and the community. ESSENTIAL DUTIES & RESPONSIBILITIES: Support Director of Sales and Marketing and other NAE’s / Sales Account Executives. Schedule, set-up and take minutes for MCC sales meetings. Assist in the coordination of MCC site inspections Maintain and distribute PFO Status Report Maintain and organize file system for sales personnel Create various report and correspondence utilizing database(s) Prepare and mail sales kits and collateral for sales personnel Special projects for sales personnel Successfully attract and retain events to the Minneapolis Convention Center using effective sales techniques Achieve annual goals as assigned Establish effective working relationships with meeting planners, hotel sales personnel, and other hospitality industry suppliers Actively handle walk-in clients or take phone calls from prospective inside sales clients Assist in drafting team proposals/ power point presentations with clients Attend and actively participate in sales and local industry meetings, as required document client communication in the convention center management system Create accurate proposals and contracts based on client needs. Modify contracts as changes occur also for sales personnel Effectively manage assigned accounts Coordinate all aspects of bid proposals Provides both direct and indirect support of the attainment of the Meet Minneapolis Performance Goals as defined in its contract with the City of Minneapolis. All other duties as assigned. ESSENTIAL EXPERIENCE / EDUCATION Bachelor’s degree in business, hospitality or related field preferred. One year minimum hospitality experience; prefer convention bureau and / or convention hotel experience. Valid driver’s license ESSENTIAL SKILLS/ATTRIBUTES Ability to multi-task, prioritize and meet deadlines in a fast pace busy environment with frequent interruptions.   Ability to travel as needed for sales activities. Ability to work evenings, weekends and holidays as needed. Ability to implement assigned portions of a sales and business plan . Ability to use general office equipment, computers and standard and specialized software packages. Ability to creatively problem solve. Possess excellent communication and presentation skills, both written and oral Strong desire to meet goals in a competitive environment. Strong analytical skills to evaluate quality of business opportunities and identify those best-suited for the facility and community. Familiarity with various forms of social media platforms and their uses as additional ways to connect with clients and promote Minneapolis. Provides both direct and indirect support of the attainment of the Meet Minneapolis Performance Goals as defined in its contract with the City of Minneapolis.  Adherence to organization values of Accountability, Inclusion, Passion and Collaboration SALARY Meet Minneapolis offers a competitive salary and incentive program.  Salary commensurate with experience.  BENEFITS Meet Minneapolis offers a generous benefits package including: medical, dental, STD/LTD, Life Insurance, 401(k), vacation and sick time.    PHYSICAL DEMANDS: While performing the duties of this job, the employee will be required to: Walk, sit, bend and squat Talk and hear Grab, pull or bend items Lift and/or carry up to 40 lbs. View items at a close and distant range Sit, walk and stand for extended periods of time Use computers for extended periods of time WORKING CONDITIONS: General office environment Trade Shows Air and ground travel   Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as an “at will” relationship. Meet Minneapolis’ culture is inclusive and encourages the positive and mutually-beneficial development of our organization, industry and individual staff members. Our core values are Accountability, Inclusion, Passion and Collaboration. Meet Minneapolis an equal opportunity employer.