The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $61,000 - $68,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Kennedy Center is seeking an energetic, organized and proactive individual to serve as an Assistant Theater Manager. The Assistant Theater Manager ensures the smooth operation of performances and events throughout the Kennedy Center campus and its venues. A core responsibility is enhancing the patron experience, including coordinating efficient arrival, wayfinding, and lobby services, as well as managing concessions for timely seating. Essential duties involve house management, completing administrative tasks (house reports, payroll, settlements), communicating with other Kennedy Center departments, and detailed event documentation. Key Responsibilities Performance and Event House Management Serve as the House Manager for assigned performances, events, and activations, encompassing both indoor venues and outdoor campus spaces. Oversee all front-of-house operations, including venue readiness, managing house open/close times, and coordinating with artistic, production, and security teams. Manage and execute lobby functions and crowd control to ensure an efficient and safe flow of patrons, including line management for concessions and timely seating. Patron Experience and Service Coordination Act as a primary point of contact for patron concerns, efficiently addressing and resolving customer complaints and service issues to maintain a high-quality patron experience. Proactively monitor and manage patron issues related to arrival, wayfinding, and movement throughout the campus, communicating critical information to appropriate staff across relevant departments (e.g., Security, Box Office, Usher Services, Programming). Coordinate with concessions staff to ensure timely and orderly service. Administrative and Financial Reporting Complete essential performance documentation, including detailed house reports summarizing event attendance, issues, and notable incidents. Process and submit weekly payroll information for usher staff. Prepare and manage financial statements and settlements related to performances and events. Maintain organized digital and physical filing systems for all pertinent operational documentation. Supervision and Staff Leadership Directly supervise and provide leadership to the theater’s usher staff in collaboration with the Theater Manager and Head Usher. Assist in training, scheduling, and directing ushers to ensure they deliver outstanding customer service and adhere to all venue safety and emergency protocols. General Duties and Compliance Respond promptly and professionally to requests from Kennedy Center management and staff. Adhere to all organizational policies, procedures, and safety guidelines. Perform other related duties as assigned by Theater Managers or upper management. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience required. Minimum of two (2) years of supervisory experience in a public-facing environment. Experience working in theater, music, or the performing arts. Excellent interpersonal skills, outstanding customer service, ability to work well under pressure, and effective problem-solving skills. Strong oral and written communication skills. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information While performing the duties of this job, the employee is regularly required to communicate in person, on the telephone and on radio. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand/remain active for long periods of time, walk, bend, stoop, crouch, and reach with hands and arms. This position frequently lifts, carries, or otherwise moves and positions objects weighing up to 30 pounds. The noise level in the work environment is normal, with increased levels during rehearsals performances and events.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $61,000 - $68,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Kennedy Center is seeking an energetic, organized and proactive individual to serve as an Assistant Theater Manager. The Assistant Theater Manager ensures the smooth operation of performances and events throughout the Kennedy Center campus and its venues. A core responsibility is enhancing the patron experience, including coordinating efficient arrival, wayfinding, and lobby services, as well as managing concessions for timely seating. Essential duties involve house management, completing administrative tasks (house reports, payroll, settlements), communicating with other Kennedy Center departments, and detailed event documentation. Key Responsibilities Performance and Event House Management Serve as the House Manager for assigned performances, events, and activations, encompassing both indoor venues and outdoor campus spaces. Oversee all front-of-house operations, including venue readiness, managing house open/close times, and coordinating with artistic, production, and security teams. Manage and execute lobby functions and crowd control to ensure an efficient and safe flow of patrons, including line management for concessions and timely seating. Patron Experience and Service Coordination Act as a primary point of contact for patron concerns, efficiently addressing and resolving customer complaints and service issues to maintain a high-quality patron experience. Proactively monitor and manage patron issues related to arrival, wayfinding, and movement throughout the campus, communicating critical information to appropriate staff across relevant departments (e.g., Security, Box Office, Usher Services, Programming). Coordinate with concessions staff to ensure timely and orderly service. Administrative and Financial Reporting Complete essential performance documentation, including detailed house reports summarizing event attendance, issues, and notable incidents. Process and submit weekly payroll information for usher staff. Prepare and manage financial statements and settlements related to performances and events. Maintain organized digital and physical filing systems for all pertinent operational documentation. Supervision and Staff Leadership Directly supervise and provide leadership to the theater’s usher staff in collaboration with the Theater Manager and Head Usher. Assist in training, scheduling, and directing ushers to ensure they deliver outstanding customer service and adhere to all venue safety and emergency protocols. General Duties and Compliance Respond promptly and professionally to requests from Kennedy Center management and staff. Adhere to all organizational policies, procedures, and safety guidelines. Perform other related duties as assigned by Theater Managers or upper management. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent experience required. Minimum of two (2) years of supervisory experience in a public-facing environment. Experience working in theater, music, or the performing arts. Excellent interpersonal skills, outstanding customer service, ability to work well under pressure, and effective problem-solving skills. Strong oral and written communication skills. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information While performing the duties of this job, the employee is regularly required to communicate in person, on the telephone and on radio. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand/remain active for long periods of time, walk, bend, stoop, crouch, and reach with hands and arms. This position frequently lifts, carries, or otherwise moves and positions objects weighing up to 30 pounds. The noise level in the work environment is normal, with increased levels during rehearsals performances and events.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $83,000 - $95,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description This position prepares, analyzes, and reports financial information in the areas of settlements, payroll, programming expenses, and receivables. Work includes, but is not limited to, variance analysis, reconciliation of financial statement accounts, preparation of supplemental financial reporting to 3rd parties, ad hoc reporting, analytical review of activity, participating in financial closings, and system set-ups. This position oversees and contributes to the collection, verification, allocation, and recording of financial data related to theater performances and events for use by management. This position reviews and monitors payroll transactions and accounts. This position monitors expense transactions, advises on classifications, and works with Accounts Payable for coding and regular reviews of open purchase orders. This position contributes to areas of the audited financial statements and IRS Form 990; and prepares periodic and ad hoc reporting, research, and analysis for internal and external stakeholders. This position problem solves and seeks continuous improvement and efficiency in their own work. This position trains, guides, and conducts research to help others resolve issues. Additionally, this position contributes to cross-departmental projects and process improvements. This position has frequent internal and external contact with customers. This position supports the VP of Accounting and the Director of Accounting, Operations in ensuring conformity with corporate practices, policies and procedures. Key Responsibilities Performance and event cost accounting – this position is responsible for all phases of performance and event accounting. The performance and event cost accounting process is central to the Kennedy Center’s mission. Accurate, complete, and timely recording of performance and event revenues and expenses is critically important to monitoring financial results. This position will manage and set expectations for compliance from programmers and other colleagues across the Kennedy Center with weekly and monthly cycles; train, supervise, and manage the work of general accountants; collaborate with programmers in advance of and after productions to ensure compliance with accounting policies and procedures, uniform guidance, and contractual obligations; and to monitor the effectiveness of internal controls, accounting policies and procedures for settlements, and inform management about unusual transactions. This position will serve as the key point of contact within the Finance Department for Kennedy Center colleagues as well as serving as a resource to Senior Finance Department personnel. Payroll/personnel cost accounting and payroll back-up - review weekly payroll entries for accuracy; investigate discrepancies, correct errors and/or make additional general ledger journals as necessary (e.g., bi-weekly reclassification of usher labor); provide guidance and support to the Payroll group pertaining to classifications and coding; serve as a back-up for the Payroll group for processing during employee absences and vacancies. General ledger application and KCMaster maintenance - perform extensive maintenance of Lawson activity codes, structures and reports; perform routine maintenance of general ledger accounts (including activities, account categories, and accounts); perform KCMaster security set-ups; conduct KCMaster Trainings for new employees; manage approval hierarchies; serve as a key contributor in any system upgrades and in department's relationship with IT department. Month-/Year-end accounting tasks - create NSO Library, GTL and payroll allocation entries; calculate and enter year-end accruals; perform numerous asset and liability account reconciliations and make general ledger journals where and when necessary; reconcile the general ledger, activity management and KCMaster systems; research actuals to process and review reclass entries. Review of open purchase orders – Oversee and conduct quarterly and annual review of open purchase orders with requesters organization-wide for validity, coding, and delivery dates; partner with Accounts Payable group to review, edit, and void open purchase orders as needed. Other critical duties - Support preparation for and participate in annual financial statement audit and other regulatory audits as such audits occur, gathering documents, providing reports, completing analysis, and answering questions during field work; assist the Controller and Assistant Controller with preparation of the annual Form 990 and the Department of Education Indirect Cost Rate project; work on ad hoc reports and projects assigned by the CFO, VP of Accounting, Director of Accounting, Operations, and Department Heads. Other duties as assigned. Key Qualifications Education: Bachelors degree is required. Degree in business-related field is a differentiating factor. Experience: At least 3-6 years of general accounting experience Candidate must be local or willing to relocate to the DMV area. Relocation assistant is not provided. Candidate must be willing to work onsite. Additional Information Department culture encourages transparency, honesty with and reliance on each other to accomplish goals and tasks; Performance is measured by 3rd parties based on the timely and accurate delivery of service so department cannot tolerate an individual contributing less than their full commitment each and every day; emphasis on being viewed by our clients as a trusted advisor; must manage projects/activities in a manner that ensures delivery is consistent with both the client’s expectations and the organization’s corporate/accounting policies and procedures Although occurring infrequently, this position may be required work odd hours based on internal and external customer needs, including, if necessary, evenings, weekends, holidays, and occasional periods of work beyond 37.5 hours/week. Occasional lifting and moving of supplies and files weighing as much as 26 pounds in high or tight spaces.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $83,000 - $95,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description This position prepares, analyzes, and reports financial information in the areas of settlements, payroll, programming expenses, and receivables. Work includes, but is not limited to, variance analysis, reconciliation of financial statement accounts, preparation of supplemental financial reporting to 3rd parties, ad hoc reporting, analytical review of activity, participating in financial closings, and system set-ups. This position oversees and contributes to the collection, verification, allocation, and recording of financial data related to theater performances and events for use by management. This position reviews and monitors payroll transactions and accounts. This position monitors expense transactions, advises on classifications, and works with Accounts Payable for coding and regular reviews of open purchase orders. This position contributes to areas of the audited financial statements and IRS Form 990; and prepares periodic and ad hoc reporting, research, and analysis for internal and external stakeholders. This position problem solves and seeks continuous improvement and efficiency in their own work. This position trains, guides, and conducts research to help others resolve issues. Additionally, this position contributes to cross-departmental projects and process improvements. This position has frequent internal and external contact with customers. This position supports the VP of Accounting and the Director of Accounting, Operations in ensuring conformity with corporate practices, policies and procedures. Key Responsibilities Performance and event cost accounting – this position is responsible for all phases of performance and event accounting. The performance and event cost accounting process is central to the Kennedy Center’s mission. Accurate, complete, and timely recording of performance and event revenues and expenses is critically important to monitoring financial results. This position will manage and set expectations for compliance from programmers and other colleagues across the Kennedy Center with weekly and monthly cycles; train, supervise, and manage the work of general accountants; collaborate with programmers in advance of and after productions to ensure compliance with accounting policies and procedures, uniform guidance, and contractual obligations; and to monitor the effectiveness of internal controls, accounting policies and procedures for settlements, and inform management about unusual transactions. This position will serve as the key point of contact within the Finance Department for Kennedy Center colleagues as well as serving as a resource to Senior Finance Department personnel. Payroll/personnel cost accounting and payroll back-up - review weekly payroll entries for accuracy; investigate discrepancies, correct errors and/or make additional general ledger journals as necessary (e.g., bi-weekly reclassification of usher labor); provide guidance and support to the Payroll group pertaining to classifications and coding; serve as a back-up for the Payroll group for processing during employee absences and vacancies. General ledger application and KCMaster maintenance - perform extensive maintenance of Lawson activity codes, structures and reports; perform routine maintenance of general ledger accounts (including activities, account categories, and accounts); perform KCMaster security set-ups; conduct KCMaster Trainings for new employees; manage approval hierarchies; serve as a key contributor in any system upgrades and in department's relationship with IT department. Month-/Year-end accounting tasks - create NSO Library, GTL and payroll allocation entries; calculate and enter year-end accruals; perform numerous asset and liability account reconciliations and make general ledger journals where and when necessary; reconcile the general ledger, activity management and KCMaster systems; research actuals to process and review reclass entries. Review of open purchase orders – Oversee and conduct quarterly and annual review of open purchase orders with requesters organization-wide for validity, coding, and delivery dates; partner with Accounts Payable group to review, edit, and void open purchase orders as needed. Other critical duties - Support preparation for and participate in annual financial statement audit and other regulatory audits as such audits occur, gathering documents, providing reports, completing analysis, and answering questions during field work; assist the Controller and Assistant Controller with preparation of the annual Form 990 and the Department of Education Indirect Cost Rate project; work on ad hoc reports and projects assigned by the CFO, VP of Accounting, Director of Accounting, Operations, and Department Heads. Other duties as assigned. Key Qualifications Education: Bachelors degree is required. Degree in business-related field is a differentiating factor. Experience: At least 3-6 years of general accounting experience Candidate must be local or willing to relocate to the DMV area. Relocation assistant is not provided. Candidate must be willing to work onsite. Additional Information Department culture encourages transparency, honesty with and reliance on each other to accomplish goals and tasks; Performance is measured by 3rd parties based on the timely and accurate delivery of service so department cannot tolerate an individual contributing less than their full commitment each and every day; emphasis on being viewed by our clients as a trusted advisor; must manage projects/activities in a manner that ensures delivery is consistent with both the client’s expectations and the organization’s corporate/accounting policies and procedures Although occurring infrequently, this position may be required work odd hours based on internal and external customer needs, including, if necessary, evenings, weekends, holidays, and occasional periods of work beyond 37.5 hours/week. Occasional lifting and moving of supplies and files weighing as much as 26 pounds in high or tight spaces.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Pay Details The Kennedy Center strives to design equitable compensation programs. The projected pay rate for this position is $17.95 per hour. This is the targeted rate of possible compensation for this role at the time of posting. This range may be modified in the future. Job Description Ushers are vital front-line representatives of the Kennedy Center, responsible for delivering exceptional guest service and ensuring the comfort, safety, and overall experience of all patrons across multiple venues. This includes but is not limited to the Concert Hall, Opera House, Eisenhower Theater, Terrace Theater, Theater Lab, Family Theater, Millennium Stage, Terrace Gallery, the REACH, and other spaces as assigned. This role requires professionalism, attentiveness, and flexibility while supporting patrons, visiting artists, donors, and staff. Ushers are expected to handle audience services, pre-show and post-show operations, emergency response, and all other duties within the scope of enhancing audience experience. Key Responsibilities Greet, direct, and escort patrons to their seats courteously and efficiently. Distribute programs and event materials. Maintain a clean, orderly, and safe environment in assigned areas. Monitor the venue for safety issues, lost items, or disruptions. Enforce house rules and seating policies. Remain at assigned post for the duration of the event unless on break. Assist guests with disabilities according to training and protocols. Attend all required pre-show briefings and periodic training sessions. Demonstrate working knowledge of venue layout and emergency evacuation procedures. Complete additional duties as assigned by management. Other duties as assigned. Key Qualifications High school diploma required; some college or formal training preferred. 6 months to 1 year of related experience or equivalent. Completion of usher orientation and venue-specific training. Knowledge of theater seat layouts and access paths. Strong interpersonal and conflict resolution skills. Ability to remain professional, calm, and composed in dynamic environments. Reliable and punctual with a flexible schedule (evenings, weekends, holidays). Clear verbal communication in English; ability to read small print. General theater knowledge is a plus. Must maintain a clean, professional, and well-groomed appearance in accordance with Kennedy Center standards. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Physical Demands Stand for extended periods. Navigate stairs, ramps, and inclines. Open and close doors repeatedly. Lift and carry up to 15 pounds. Work Environment Busy, fast-paced environment. Varying lighting conditions (including dim/dark). Exposure to varying noise levels and elevations. Additional Information Must be available for at least two permanent 4-hour shifts per week. Work location may vary based on operational needs. Responsibilities may change based on business requirements and management direction.
Part-Time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Pay Details The Kennedy Center strives to design equitable compensation programs. The projected pay rate for this position is $17.95 per hour. This is the targeted rate of possible compensation for this role at the time of posting. This range may be modified in the future. Job Description Ushers are vital front-line representatives of the Kennedy Center, responsible for delivering exceptional guest service and ensuring the comfort, safety, and overall experience of all patrons across multiple venues. This includes but is not limited to the Concert Hall, Opera House, Eisenhower Theater, Terrace Theater, Theater Lab, Family Theater, Millennium Stage, Terrace Gallery, the REACH, and other spaces as assigned. This role requires professionalism, attentiveness, and flexibility while supporting patrons, visiting artists, donors, and staff. Ushers are expected to handle audience services, pre-show and post-show operations, emergency response, and all other duties within the scope of enhancing audience experience. Key Responsibilities Greet, direct, and escort patrons to their seats courteously and efficiently. Distribute programs and event materials. Maintain a clean, orderly, and safe environment in assigned areas. Monitor the venue for safety issues, lost items, or disruptions. Enforce house rules and seating policies. Remain at assigned post for the duration of the event unless on break. Assist guests with disabilities according to training and protocols. Attend all required pre-show briefings and periodic training sessions. Demonstrate working knowledge of venue layout and emergency evacuation procedures. Complete additional duties as assigned by management. Other duties as assigned. Key Qualifications High school diploma required; some college or formal training preferred. 6 months to 1 year of related experience or equivalent. Completion of usher orientation and venue-specific training. Knowledge of theater seat layouts and access paths. Strong interpersonal and conflict resolution skills. Ability to remain professional, calm, and composed in dynamic environments. Reliable and punctual with a flexible schedule (evenings, weekends, holidays). Clear verbal communication in English; ability to read small print. General theater knowledge is a plus. Must maintain a clean, professional, and well-groomed appearance in accordance with Kennedy Center standards. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Physical Demands Stand for extended periods. Navigate stairs, ramps, and inclines. Open and close doors repeatedly. Lift and carry up to 15 pounds. Work Environment Busy, fast-paced environment. Varying lighting conditions (including dim/dark). Exposure to varying noise levels and elevations. Additional Information Must be available for at least two permanent 4-hour shifts per week. Work location may vary based on operational needs. Responsibilities may change based on business requirements and management direction.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details This is a grant-funded position with a set salary of $65,000. Job Description This is a full-time, in-person position that is term limited from June 1, 2025 thru February 29, 2028. At the Office of Accessibility and VSA , we provide opportunities for people with disabilities of all ages in every community to engage with the arts. Our team is a passionate, collaborative group of arts management professionals focused on advancing accessibility in cultural spaces through the lens of both cultural and disability rights. We take pride in working across the Kennedy Center to foster accessibility, explore and effectively deploy assistive technology , build strong partnerships with the disability community, connect with arts and cultural organizations, engage with our current and future audiences, and create meaningful pathways to arts participation. The Office of Accessibility and VSA Office (Access/VSA) at the John F. Kennedy Center for the Performing Arts (KC) is seeking a motivated, detail-oriented Assistant Project Manager (APM) to support a research-based initiative evaluating Assistive Listening Systems (ALS) in museum and performing arts environments. This project will assess the effectiveness, installation, and user experience of existing and emerging ALS technologies—including Bluetooth Auracast™, Wi-Fi, IR, RF, and IL systems—and produce data-driven recommendations and resources to improve accessibility for people with hearing loss. This project is being conducted jointly with the Smithsonian Institution under a subaward from the Gallaudet University Rehabilitation Engineering Research Center (RERC) program. The APM will work closely with these partners as well as collaborators and stakeholders including the Hearing Loss Association of America, Auracast Special Interest Group, commercial manufactures and vendors of assistive listening technology, and the user experts and audience members and guests with disabilities attending performances, public programs, events and exhibits. The APM will also work closely with internal Kennedy Center staff and departments including Production, Usher Services, Theater Management, and Operations. Reasons you might want this job: You thrive in a customer-facing environment and are passionate about ensuring that individuals with disabilities of all ages have access to cultural experiences. You enjoy mission-driven work, coordinating multi-part projects and collaborating with others to ensure successful project outcomes. Key Responsibilities Assist the Manager of Accessibility to oversee, develop, design, evaluate and execute all aspects of the ALD-RERC program including: administrative tasks associated with the Gallaudet University subaward; implementation of research protocols, documentation, surveys, data collection, and writing/preparation of reports; accurate and timely accounting with budgets, and recognizing revenue and expenses; application of government requirements for subaward; support the collaboration between the Kennedy Center, Smithsonian Institution, Gallaudet University, and all other internal and external stakeholders and participants; and Ensure that accessibility and inclusion principles are upheld throughout all project activities. The Assistant Project Manager will also assist with access and accommodation services, and as needed general operations of the Center’s Accessibility Program. Project Management & Logistics Assist and support general day-to-day operations of the five-phase ALD-RERC research project, ensuring tasks stay on track and within timeline. Assist in scheduling and coordinating meetings, workshops, user-testing events, and site visits. Track progress on project milestones and deliverables and report regularly to the Manager. Work with in-house teams from Production, Usher Services, and Theater Management to see that ALS equipment is properly installed, operating and maintained Negotiate with ALS vendors and ALS equipment providers as needed. Assist the Manager to monitor program budgets; solicit vendor bids, do cost comparisons and coordinate contracts; assist with training, scheduling and supervision of the volunteers and ushers, oversee reporting, data management and record keeping in an orderly manner: monitor implementation; work on cross-functional teams; and ensure that projects are executed to the highest standard of quality and professionalism. Research Support Assist with review and documentation of ALS system specifications, use history, and feedback. Coordinate data collection activities, including surveys, advisory group meetings, user interviews, and sound tests in various venue settings. Support qualitative and quantitative data analysis in partnership with an external researcher. Contribute to the development and refinement of evaluation criteria and user experience metrics. Stakeholder Engagement Develop outreach to the cultural and disability communities, stakeholders, vendors, technical consultants, ALS user groups, and accessibility experts. Ensure effective, accurate, and timely communications with the above and within the institution and with independent contractors. Maintain positive and productive relationships with colleagues across the Center and stakeholders engaged in the project. Support the recruitment and coordination of diverse ALS user-expert panels and participants from the hearing loss community. Facilitate collaboration with external partners including Gallaudet University, the Hearing Loss Association of America (HLAA), vendors, and standards bodies. Be onsite before, during and after performances (daytime, evening and weekends) to coordinate survey-taking, random audience/guest sampling, ticket procurement, ALS equipment distribution, and problem solving. Interact with and support audience and guest participation. Ensure access services and accommodations are available as needed. Documentation & Reporting Draft meeting summaries, interim reports, technical documentation, and evaluation instruments. Assist in the preparation of final publications, including technical and layperson guides and case studies. Contribute to social media updates, conference materials, and dissemination of project outcomes. Accessibility Administration, Services and Accommodations Assist with coordinating, planning, preparation, and implementation, of the Accessibility Program’s technical assistance, training and professional development initiatives; accessibility accommodations, services and programs for patrons and visitors with disabilities; and the implementation of new initiatives assigned by and at the discretion of the Manager, Accessibility or the Director, Access/VSA. Responsibilities and the intensity of the workload will vary depending on the cyclical and seasonal nature of the programs, grant, subaward and contract cycles. Additional duties include but are not limited to: All members of the Office of Access/VSA are cross-trained and will be assigned, as needed, to support in the provision of accessibility services/accommodations and other programs, activities, meetings and conferences of the Office. Other duties as assigned. Key Qualifications Experience (5+ years) in Project Management, Stage Management or Production Management as well as professional experience or academic degrees and credentialling in at least two of the following fields:
Theater or Museum administration (including front of house and guest services) Theater Production/Technical Theater Accessibility Services and Accommodations, assistive listening technology Audiology, Deafness and Hearing Loss, or related field. 2+ years of experience in multi-faceted project coordination preferably in a theater, museum or theater tech setting. Knowledge of ALS technologies such as IR, RF, IL, Wi-Fi, and Bluetooth-based systems (e.g., Auracast™). Experience working with or within the Deaf and hard-of-hearing community. Familiarity with human-centered design or user experience research methods. Familiarity with assistive technologies and accessibility standards, especially the ADA Standards for Accessible Design. Comfort with data collection tools, survey platforms, and basic data analysis. Demonstrated ability to work collaboratively with diverse teams, including individuals with disabilities. Advanced proficiency in Excel. Computer proficiency in Microsoft Windows and Microsoft Office software. Experience creating accessible electronic documents is a plus. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Frequent attendance at performances, exhibitions, receptions, parties, activities and events, in public spaces and theaters and where there are crowds of people. Assignments include getting around the building; frequent interaction with the public and staff of all ages in person, by phone and email; responding quickly and assisting in situations that are time-sensitive; regular interaction and ability to communicate with people with and without disabilities. The noise level in the office environment is moderate. It is an open office with cubicles in which conversation, the copier, and Braille embossing machine can be heard easily. Must be able to be out in public spaces crowded with people. The noise level in public space is loud. Work will be conducted on-site in loud, busy public spaces at the Kennedy Center and at Smithsonian locations in Washington, DC. Travel to, from and between sites will be required. Evening and weekend work will be required for activities, programs, shows, and events that are scheduled in advance and added last-minute in response to access accommodation requests and the need to administer surveys or collect data for the ALD RERC. Travel up to 10% may be required.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details This is a grant-funded position with a set salary of $65,000. Job Description This is a full-time, in-person position that is term limited from June 1, 2025 thru February 29, 2028. At the Office of Accessibility and VSA , we provide opportunities for people with disabilities of all ages in every community to engage with the arts. Our team is a passionate, collaborative group of arts management professionals focused on advancing accessibility in cultural spaces through the lens of both cultural and disability rights. We take pride in working across the Kennedy Center to foster accessibility, explore and effectively deploy assistive technology , build strong partnerships with the disability community, connect with arts and cultural organizations, engage with our current and future audiences, and create meaningful pathways to arts participation. The Office of Accessibility and VSA Office (Access/VSA) at the John F. Kennedy Center for the Performing Arts (KC) is seeking a motivated, detail-oriented Assistant Project Manager (APM) to support a research-based initiative evaluating Assistive Listening Systems (ALS) in museum and performing arts environments. This project will assess the effectiveness, installation, and user experience of existing and emerging ALS technologies—including Bluetooth Auracast™, Wi-Fi, IR, RF, and IL systems—and produce data-driven recommendations and resources to improve accessibility for people with hearing loss. This project is being conducted jointly with the Smithsonian Institution under a subaward from the Gallaudet University Rehabilitation Engineering Research Center (RERC) program. The APM will work closely with these partners as well as collaborators and stakeholders including the Hearing Loss Association of America, Auracast Special Interest Group, commercial manufactures and vendors of assistive listening technology, and the user experts and audience members and guests with disabilities attending performances, public programs, events and exhibits. The APM will also work closely with internal Kennedy Center staff and departments including Production, Usher Services, Theater Management, and Operations. Reasons you might want this job: You thrive in a customer-facing environment and are passionate about ensuring that individuals with disabilities of all ages have access to cultural experiences. You enjoy mission-driven work, coordinating multi-part projects and collaborating with others to ensure successful project outcomes. Key Responsibilities Assist the Manager of Accessibility to oversee, develop, design, evaluate and execute all aspects of the ALD-RERC program including: administrative tasks associated with the Gallaudet University subaward; implementation of research protocols, documentation, surveys, data collection, and writing/preparation of reports; accurate and timely accounting with budgets, and recognizing revenue and expenses; application of government requirements for subaward; support the collaboration between the Kennedy Center, Smithsonian Institution, Gallaudet University, and all other internal and external stakeholders and participants; and Ensure that accessibility and inclusion principles are upheld throughout all project activities. The Assistant Project Manager will also assist with access and accommodation services, and as needed general operations of the Center’s Accessibility Program. Project Management & Logistics Assist and support general day-to-day operations of the five-phase ALD-RERC research project, ensuring tasks stay on track and within timeline. Assist in scheduling and coordinating meetings, workshops, user-testing events, and site visits. Track progress on project milestones and deliverables and report regularly to the Manager. Work with in-house teams from Production, Usher Services, and Theater Management to see that ALS equipment is properly installed, operating and maintained Negotiate with ALS vendors and ALS equipment providers as needed. Assist the Manager to monitor program budgets; solicit vendor bids, do cost comparisons and coordinate contracts; assist with training, scheduling and supervision of the volunteers and ushers, oversee reporting, data management and record keeping in an orderly manner: monitor implementation; work on cross-functional teams; and ensure that projects are executed to the highest standard of quality and professionalism. Research Support Assist with review and documentation of ALS system specifications, use history, and feedback. Coordinate data collection activities, including surveys, advisory group meetings, user interviews, and sound tests in various venue settings. Support qualitative and quantitative data analysis in partnership with an external researcher. Contribute to the development and refinement of evaluation criteria and user experience metrics. Stakeholder Engagement Develop outreach to the cultural and disability communities, stakeholders, vendors, technical consultants, ALS user groups, and accessibility experts. Ensure effective, accurate, and timely communications with the above and within the institution and with independent contractors. Maintain positive and productive relationships with colleagues across the Center and stakeholders engaged in the project. Support the recruitment and coordination of diverse ALS user-expert panels and participants from the hearing loss community. Facilitate collaboration with external partners including Gallaudet University, the Hearing Loss Association of America (HLAA), vendors, and standards bodies. Be onsite before, during and after performances (daytime, evening and weekends) to coordinate survey-taking, random audience/guest sampling, ticket procurement, ALS equipment distribution, and problem solving. Interact with and support audience and guest participation. Ensure access services and accommodations are available as needed. Documentation & Reporting Draft meeting summaries, interim reports, technical documentation, and evaluation instruments. Assist in the preparation of final publications, including technical and layperson guides and case studies. Contribute to social media updates, conference materials, and dissemination of project outcomes. Accessibility Administration, Services and Accommodations Assist with coordinating, planning, preparation, and implementation, of the Accessibility Program’s technical assistance, training and professional development initiatives; accessibility accommodations, services and programs for patrons and visitors with disabilities; and the implementation of new initiatives assigned by and at the discretion of the Manager, Accessibility or the Director, Access/VSA. Responsibilities and the intensity of the workload will vary depending on the cyclical and seasonal nature of the programs, grant, subaward and contract cycles. Additional duties include but are not limited to: All members of the Office of Access/VSA are cross-trained and will be assigned, as needed, to support in the provision of accessibility services/accommodations and other programs, activities, meetings and conferences of the Office. Other duties as assigned. Key Qualifications Experience (5+ years) in Project Management, Stage Management or Production Management as well as professional experience or academic degrees and credentialling in at least two of the following fields:
Theater or Museum administration (including front of house and guest services) Theater Production/Technical Theater Accessibility Services and Accommodations, assistive listening technology Audiology, Deafness and Hearing Loss, or related field. 2+ years of experience in multi-faceted project coordination preferably in a theater, museum or theater tech setting. Knowledge of ALS technologies such as IR, RF, IL, Wi-Fi, and Bluetooth-based systems (e.g., Auracast™). Experience working with or within the Deaf and hard-of-hearing community. Familiarity with human-centered design or user experience research methods. Familiarity with assistive technologies and accessibility standards, especially the ADA Standards for Accessible Design. Comfort with data collection tools, survey platforms, and basic data analysis. Demonstrated ability to work collaboratively with diverse teams, including individuals with disabilities. Advanced proficiency in Excel. Computer proficiency in Microsoft Windows and Microsoft Office software. Experience creating accessible electronic documents is a plus. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Frequent attendance at performances, exhibitions, receptions, parties, activities and events, in public spaces and theaters and where there are crowds of people. Assignments include getting around the building; frequent interaction with the public and staff of all ages in person, by phone and email; responding quickly and assisting in situations that are time-sensitive; regular interaction and ability to communicate with people with and without disabilities. The noise level in the office environment is moderate. It is an open office with cubicles in which conversation, the copier, and Braille embossing machine can be heard easily. Must be able to be out in public spaces crowded with people. The noise level in public space is loud. Work will be conducted on-site in loud, busy public spaces at the Kennedy Center and at Smithsonian locations in Washington, DC. Travel to, from and between sites will be required. Evening and weekend work will be required for activities, programs, shows, and events that are scheduled in advance and added last-minute in response to access accommodation requests and the need to administer surveys or collect data for the ALD RERC. Travel up to 10% may be required.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $52,000 - $65,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of over 50 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $70M annual contributed income goal. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Special Events team directs and manages all development events, including fundraising and benefit-fulfillment events for the Kennedy Center, National Symphony Orchestra, and the Washington National Opera. Manage all facets of the event process including planning and implementation timelines for small to large events (10-500+ guests). The Assistant Manager must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive, involving concurrent deadlines, and have a direct impact on the donor base of the Kennedy Center. Key Responsibilities Event Management – Signature Events Project manage and execute assigned ancillary events for Kennedy Center signature and legacy events, including managing all facets of the event process - planning and implementation, and serving as onsite coordinator Manage audio visual production, catering and event design for assigned events; present all options to development teams and necessary Special Events/DEVO leadership Work with internal and external vendors to create innovative event concepts, inspired menus, and unique designs aligning with industry trends. Lead dinner seating process on assigned ancillary signature event dinners. Fully support Special Events Manager in all event logistics for each signature event to identify event format, capacity, location, guest access and movement, accessibility requirements, usher and security requirements, and any housekeeping or facilities requests. Design minute-by-minute logistics of the event such load in/out, set up, deliveries, vendor time management. Benefit Event Management Manage all facets of the event process for assigned benefit events including planning and implementation, including those hosted off-site Work collaboratively with key stakeholders for benefit events to identify format, inventory and capacity, and location, to create design concept, and to manage the overall guest experience. Coordinate event scheduling and space calendaring through Artsvision for assigned benefit events Work with internal and external vendors to create innovative event concepts, inspired menus, and unique designs aligning with industry trends. Design minute-by-minute logistics of the event such load in/out, set up, deliveries, vendor time management. RSVP tracking and guest management (dietary/accessibility/seating requests) Relationship Management Serve as liaison for event photography and entertainment vendors, such as bands, DJs, musicians, comedians, and other performers who are part of the pre- and post-event celebrations, receptions, and dinners. Budgeting Ensure all event expenses are recorded, paid, and remain within budget guidelines Collaborate on post-event financial reconciliation Teamwork Work collaboratively with the Special Events team to maintain a healthy, professional and vibrant working relationship within the office and across the institution. Support new ideas and creative development of events under supervision of the Director or Special Events Other duties as assigned. Key Qualifications Minimum 3 years’ experience in event management. The position requires a full appreciation and understanding of event planning and logistics as it applies to matters of food and beverage services, production services and other vendor negotiations that are in line with Kennedy Center standards. College degree or applicable professional experience. Excellent project management skills Work independently and in a collaborative team environment with ease. Proficiency in database management, Microsoft Office Suite, and other computer skills, as required. Experience with Tessitura strongly preferred. Have flexibility for extended hours, including nights and weekends. Investment in the Kennedy Center’s mission. Interest in arts, culture, and arts education is ideal. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Exceptional written and verbal communication skills. Exceptional project management skills. Willingness and ability to regularly participate in evening and weekend events. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $52,000 - $65,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of over 50 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $70M annual contributed income goal. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Special Events team directs and manages all development events, including fundraising and benefit-fulfillment events for the Kennedy Center, National Symphony Orchestra, and the Washington National Opera. Manage all facets of the event process including planning and implementation timelines for small to large events (10-500+ guests). The Assistant Manager must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive, involving concurrent deadlines, and have a direct impact on the donor base of the Kennedy Center. Key Responsibilities Event Management – Signature Events Project manage and execute assigned ancillary events for Kennedy Center signature and legacy events, including managing all facets of the event process - planning and implementation, and serving as onsite coordinator Manage audio visual production, catering and event design for assigned events; present all options to development teams and necessary Special Events/DEVO leadership Work with internal and external vendors to create innovative event concepts, inspired menus, and unique designs aligning with industry trends. Lead dinner seating process on assigned ancillary signature event dinners. Fully support Special Events Manager in all event logistics for each signature event to identify event format, capacity, location, guest access and movement, accessibility requirements, usher and security requirements, and any housekeeping or facilities requests. Design minute-by-minute logistics of the event such load in/out, set up, deliveries, vendor time management. Benefit Event Management Manage all facets of the event process for assigned benefit events including planning and implementation, including those hosted off-site Work collaboratively with key stakeholders for benefit events to identify format, inventory and capacity, and location, to create design concept, and to manage the overall guest experience. Coordinate event scheduling and space calendaring through Artsvision for assigned benefit events Work with internal and external vendors to create innovative event concepts, inspired menus, and unique designs aligning with industry trends. Design minute-by-minute logistics of the event such load in/out, set up, deliveries, vendor time management. RSVP tracking and guest management (dietary/accessibility/seating requests) Relationship Management Serve as liaison for event photography and entertainment vendors, such as bands, DJs, musicians, comedians, and other performers who are part of the pre- and post-event celebrations, receptions, and dinners. Budgeting Ensure all event expenses are recorded, paid, and remain within budget guidelines Collaborate on post-event financial reconciliation Teamwork Work collaboratively with the Special Events team to maintain a healthy, professional and vibrant working relationship within the office and across the institution. Support new ideas and creative development of events under supervision of the Director or Special Events Other duties as assigned. Key Qualifications Minimum 3 years’ experience in event management. The position requires a full appreciation and understanding of event planning and logistics as it applies to matters of food and beverage services, production services and other vendor negotiations that are in line with Kennedy Center standards. College degree or applicable professional experience. Excellent project management skills Work independently and in a collaborative team environment with ease. Proficiency in database management, Microsoft Office Suite, and other computer skills, as required. Experience with Tessitura strongly preferred. Have flexibility for extended hours, including nights and weekends. Investment in the Kennedy Center’s mission. Interest in arts, culture, and arts education is ideal. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Exceptional written and verbal communication skills. Exceptional project management skills. Willingness and ability to regularly participate in evening and weekend events. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
