The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
The Kennedy Center continuously accepts new applications for part-time positions on our Ticket Sales team. Applicants will be considered as new positions/shifts become available. About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Job Description Pay: $24.42/hour as determined by the CBA Instant Charge Flex Operators provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Flex Operators must have availability to work part time hours on weekdays, weekends, and holidays. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient, professional, and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience One or more years of experience in sales and/or customer service Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues Exceptional phone contact handling skills and active listening Excellent verbal and written communication skills Ability to multi-task, prioritize, manage time effectively and be able to maintain a positive demeanor under pressure Problem analysis and resolution; proven accuracy and attention to detail Adaptability Interest in and knowledge of the performing arts Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
Part-Time
The Kennedy Center continuously accepts new applications for part-time positions on our Ticket Sales team. Applicants will be considered as new positions/shifts become available. About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Job Description Pay: $24.42/hour as determined by the CBA Instant Charge Flex Operators provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Flex Operators must have availability to work part time hours on weekdays, weekends, and holidays. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient, professional, and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience One or more years of experience in sales and/or customer service Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues Exceptional phone contact handling skills and active listening Excellent verbal and written communication skills Ability to multi-task, prioritize, manage time effectively and be able to maintain a positive demeanor under pressure Problem analysis and resolution; proven accuracy and attention to detail Adaptability Interest in and knowledge of the performing arts Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Supervise and support full-time and flexible-time employees of Instant Charge ticket sales and information office to ensure successful telephone ticket sales, efficient, professional communications with patrons, and provide exceptional customer service. Produce related reports, and provide other assistance as assigned by the Instant Charge Manager. Key Responsibilities Supervise all staffed operators on-site; schedule approximately 30+ operators on a weekly basis; respond to questions and requests for assistance from operators in a positive, professional manner; responsible for daily opening and closing of the office; act as a back-up in the absence of the manager which includes weekends, holidays, and/or other times when the manager is off; ensure the smooth running of the day-to-day needs of the department. Act as an emergency warden, working with office of safety and security, to ensure staff safety. This operation is 7 days a week, including holidays. Continually ensure operators have up-to-date information utilizing current technology and automation resources; respond to changes in call scripts, sales programs, artistic programming, ticket discounts and offers, and ticket on sale dates; maintain customer service training programs, documentation, and resources for all operators; provide training, upskilling, and coaching to operators on an as needed basis; provide input to management regarding employee performance and patron issues; conduct on the spot counseling to employees to resolve issues as needed. Effectively administer union contract, and act in accordance with other related collective bargaining agreements. Intervene as needed to resolve patron issues. Have the ability to handle patron calls when the call is escalated to the supervisor level. Work closely with other departments to resolve patron issues, filter calls appropriately, and source information for patrons. Authorize exceptions to company policy without prior approval in order to resolve customer service issues. Must be able to calmly handle any emergency situation and make independent decisions when serving patrons and supervising employees. Run computer-generated daily reports of ticket sales from the CRM system, phone call statistics and operator efficiency reports from the Call Center system software, daily ticket discounts and offers information from custom reports and technology resources, reports on other pertinent information, and provide analysis as needed. Produce CRM related reports, utilize technology analytics tools, check all operator orders and data entry for accuracy and efficiency. Provide testing on CRM software upgrades, custom report development, call center software updates, and other technology tools as needed. Calculate and enter operator payroll, incentive pay and other benefits related payroll needs of union employees on a daily basis. Coordinate and communicate staff ticket discount offers and community group ticket discount offers. Ensure that all electronic equipment is maintained and repaired on a timely basis, that technology resources are functioning properly, and that any issues are brought to the attention of the appropriate personnel. Coordinate, inventory and organize office supplies and resources as needed. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent work experience One or more years of supervisory experience in sales and/or customer service Experience with ticketing CRM systems, Tessitura preferred Strong demonstrated customer service skills Experience and interest in the Arts/Entertainment industry Additional Information Must be able to work in a small area. The Instant Charge Office is open 7 days per week, and Supervisor staffing is required on weekends and holidays.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Supervise and support full-time and flexible-time employees of Instant Charge ticket sales and information office to ensure successful telephone ticket sales, efficient, professional communications with patrons, and provide exceptional customer service. Produce related reports, and provide other assistance as assigned by the Instant Charge Manager. Key Responsibilities Supervise all staffed operators on-site; schedule approximately 30+ operators on a weekly basis; respond to questions and requests for assistance from operators in a positive, professional manner; responsible for daily opening and closing of the office; act as a back-up in the absence of the manager which includes weekends, holidays, and/or other times when the manager is off; ensure the smooth running of the day-to-day needs of the department. Act as an emergency warden, working with office of safety and security, to ensure staff safety. This operation is 7 days a week, including holidays. Continually ensure operators have up-to-date information utilizing current technology and automation resources; respond to changes in call scripts, sales programs, artistic programming, ticket discounts and offers, and ticket on sale dates; maintain customer service training programs, documentation, and resources for all operators; provide training, upskilling, and coaching to operators on an as needed basis; provide input to management regarding employee performance and patron issues; conduct on the spot counseling to employees to resolve issues as needed. Effectively administer union contract, and act in accordance with other related collective bargaining agreements. Intervene as needed to resolve patron issues. Have the ability to handle patron calls when the call is escalated to the supervisor level. Work closely with other departments to resolve patron issues, filter calls appropriately, and source information for patrons. Authorize exceptions to company policy without prior approval in order to resolve customer service issues. Must be able to calmly handle any emergency situation and make independent decisions when serving patrons and supervising employees. Run computer-generated daily reports of ticket sales from the CRM system, phone call statistics and operator efficiency reports from the Call Center system software, daily ticket discounts and offers information from custom reports and technology resources, reports on other pertinent information, and provide analysis as needed. Produce CRM related reports, utilize technology analytics tools, check all operator orders and data entry for accuracy and efficiency. Provide testing on CRM software upgrades, custom report development, call center software updates, and other technology tools as needed. Calculate and enter operator payroll, incentive pay and other benefits related payroll needs of union employees on a daily basis. Coordinate and communicate staff ticket discount offers and community group ticket discount offers. Ensure that all electronic equipment is maintained and repaired on a timely basis, that technology resources are functioning properly, and that any issues are brought to the attention of the appropriate personnel. Coordinate, inventory and organize office supplies and resources as needed. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent work experience One or more years of supervisory experience in sales and/or customer service Experience with ticketing CRM systems, Tessitura preferred Strong demonstrated customer service skills Experience and interest in the Arts/Entertainment industry Additional Information Must be able to work in a small area. The Instant Charge Office is open 7 days per week, and Supervisor staffing is required on weekends and holidays.
