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social media specialist
Alachua County Board of County Commissioners
Animal Volunteer Specialist
Alachua County Board of County Commissioners 3400 NE 53rd Avenue, Gainesville, FL
Minimum Qualifications Associate’s degree in nonprofit management, business administration, social sciences, or a related field, and one year of experience in volunteer coordination or program management; or any equivalent combination of related training and experience. Applicants within six months of meeting the education and experience requirements may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualification's are not met for the position.  Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required.  Position Summary This is responsible professional work coordinating, designing, planning, and implementing the animal volunteer program in the Alachua County Animal Resources & Care Department. An employee assigned to this classi?cation is responsible for the recruitment, training, scheduling, supervision, and retention of volunteers who support animal care, outreach, and organizational operations. This role ensures a safe, effective, and mission-aligned volunteer program that enhances animal welfare outcomes and community engagement. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classi?cation. Upon declaration of a disaster and/or emergency, all employees in this classi?cation are required to work.   Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Designs, implements, and continuously improves the volunteer program in alignment with organizational goals. Develops volunteer roles/descriptions, and workflows that support animal care, enrichment, adoption, foster, transport, and administrative functions. Maintains accurate volunteer records, hours tracking, and compliance documentation.  Plans and executes volunteer recruitment strategies, including outreach events, partnerships, social media, and digital campaigns. Screens volunteer applicants, conducts orientations, and coordinates background checks as required. Matches volunteers to roles based on skills, interests, availability, and organizational needs. Develops and delivers training curricula covering animal handling, safety protocols, humane practices, and organizational policies. Coordinates role-specific training. Ensures volunteers meet competency standards before independent service. Schedules volunteers and ensures adequate coverage for programs and events. Provides ongoing supervision, coaching, and performance feedback. Fosters a positive, and respectful volunteer culture that promotes retention. Enforces animal welfare standards, biosecurity, and workplace safety policies. Collaborates with animal care staff to ensure volunteers support best-practice humane outcomes. Addresses incidents, injuries, or policy violations promptly and professionally. Develops volunteer recognition initiatives and appreciation events. Monitors satisfaction and retention metrics; implements improvements based on feedback. Supports volunteer roles and committees as appropriate. Partners with program staff, development, and communications teams to support events and campaigns. Prepares reports on volunteer engagement, hours, and impact. Assists with budget planning related to volunteer programs and supplies. Drives a County vehicle and/or personal vehicle to work sites in order to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of speci?c statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of federal, state, and local regulations related to the assigned program area. Knowledge of federal, state, and local education programs related to departmental goals and objectives. Demonstrated knowledge of humane animal care and handling principles. Strong interpersonal, organizational, and conflict-resolution skills. Skills in volunteer management systems and standard office software. Skills in time management and work organization. Ability to effectively utilize social media and community outreach as strategic tools to expand the volunteer network. Ability to work flexible hours, including evenings and weekends as needed. Ability to work in animal care environments (e.g., shelters, clinics, outdoor settings). Ability to establish and maintain good working relationships with co-workers, volunteers, animal welfare groups, and other partners, elected o?cials, and the general public. Ability to work independently and/or as part of a team to solve problems and make sound decisions based upon available information. Ability to follow through on assigned tasks while maintaining attention to detail, patience, and professionalism. Ability to coordinate and prepare reports, general audience presentations, and campaigns. Ability to communicate e?ectively, both orally and in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to ?nger, handle, or feel. The employee is frequently required to stand, walk, sit, stoop, kneel, crouch or crawl, and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Speci?c vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles. Potential hazards include animal bites, scratches, and exposure to zoonotic diseases (e.g., ringworm). The noise level in the work environment is usually moderate to high. Supplemental Information Related fields: public relations, communications, marketing, hospitality management, & tourism. Acceptable education and experience: High School diploma or equivalent and three years of experience in volunteer coordination or program management. Preferred experience: Experience with volunteer management software or volunteer databases. Experience with social media platforms. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Associate’s degree in nonprofit management, business administration, social sciences, or a related field, and one year of experience in volunteer coordination or program management; or any equivalent combination of related training and experience. Applicants within six months of meeting the education and experience requirements may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualification's are not met for the position.  Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required.  Position Summary This is responsible professional work coordinating, designing, planning, and implementing the animal volunteer program in the Alachua County Animal Resources & Care Department. An employee assigned to this classi?cation is responsible for the recruitment, training, scheduling, supervision, and retention of volunteers who support animal care, outreach, and organizational operations. This role ensures a safe, effective, and mission-aligned volunteer program that enhances animal welfare outcomes and community engagement. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classi?cation. Upon declaration of a disaster and/or emergency, all employees in this classi?cation are required to work.   Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Designs, implements, and continuously improves the volunteer program in alignment with organizational goals. Develops volunteer roles/descriptions, and workflows that support animal care, enrichment, adoption, foster, transport, and administrative functions. Maintains accurate volunteer records, hours tracking, and compliance documentation.  Plans and executes volunteer recruitment strategies, including outreach events, partnerships, social media, and digital campaigns. Screens volunteer applicants, conducts orientations, and coordinates background checks as required. Matches volunteers to roles based on skills, interests, availability, and organizational needs. Develops and delivers training curricula covering animal handling, safety protocols, humane practices, and organizational policies. Coordinates role-specific training. Ensures volunteers meet competency standards before independent service. Schedules volunteers and ensures adequate coverage for programs and events. Provides ongoing supervision, coaching, and performance feedback. Fosters a positive, and respectful volunteer culture that promotes retention. Enforces animal welfare standards, biosecurity, and workplace safety policies. Collaborates with animal care staff to ensure volunteers support best-practice humane outcomes. Addresses incidents, injuries, or policy violations promptly and professionally. Develops volunteer recognition initiatives and appreciation events. Monitors satisfaction and retention metrics; implements improvements based on feedback. Supports volunteer roles and committees as appropriate. Partners with program staff, development, and communications teams to support events and campaigns. Prepares reports on volunteer engagement, hours, and impact. Assists with budget planning related to volunteer programs and supplies. Drives a County vehicle and/or personal vehicle to work sites in order to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of speci?c statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of federal, state, and local regulations related to the assigned program area. Knowledge of federal, state, and local education programs related to departmental goals and objectives. Demonstrated knowledge of humane animal care and handling principles. Strong interpersonal, organizational, and conflict-resolution skills. Skills in volunteer management systems and standard office software. Skills in time management and work organization. Ability to effectively utilize social media and community outreach as strategic tools to expand the volunteer network. Ability to work flexible hours, including evenings and weekends as needed. Ability to work in animal care environments (e.g., shelters, clinics, outdoor settings). Ability to establish and maintain good working relationships with co-workers, volunteers, animal welfare groups, and other partners, elected o?cials, and the general public. Ability to work independently and/or as part of a team to solve problems and make sound decisions based upon available information. Ability to follow through on assigned tasks while maintaining attention to detail, patience, and professionalism. Ability to coordinate and prepare reports, general audience presentations, and campaigns. Ability to communicate e?ectively, both orally and in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to ?nger, handle, or feel. The employee is frequently required to stand, walk, sit, stoop, kneel, crouch or crawl, and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Speci?c vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles. Potential hazards include animal bites, scratches, and exposure to zoonotic diseases (e.g., ringworm). The noise level in the work environment is usually moderate to high. Supplemental Information Related fields: public relations, communications, marketing, hospitality management, & tourism. Acceptable education and experience: High School diploma or equivalent and three years of experience in volunteer coordination or program management. Preferred experience: Experience with volunteer management software or volunteer databases. Experience with social media platforms. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.
Cascade PBS
Data and Analytics Manager
Cascade PBS 316 Broadway, Seattle, WA, USA
Overview The Cascade PBS’s mission is to inform and inspire our community to make the world a better place. Our vision is to be the most essential and relevant media organization in the region. The Data and Analytics Manager works closely with critical business stakeholders within Membership, Marketing and Communications, Product teams as well as closely partners across all other Cascade PBS departments to a drive data driven decision making culture. This role will drive Advanced Analytics initiatives using SAAS products on a Multi-cloud tenant. Oversee and provides guidance to the Executive Leadership on audience retention and membership growth by providing critical analytics and recommendations. Recommend and develop strategies to improve both Donor and Audience growth performance and thought leadership with strategic analysis and actionable insights. Demonstrates Cascade PBS’s values of integrity, community, innovation and diversity.   Salary Range:   $120,000 to $135,000 Location:   Seattle, WA Hybrid schedule available     Cascade PBS offers competitive benefits to team members working 20 hours or more a week.   Benefits   include :  11 paid holidays  1 personal holiday  4 weeks of Paid Time Off (PTO) to start  Half-day Fridays during Summer  Company-matched 401(k) Retirement Plan that is fully-vested immediately  Employer paid ORCA card  Employee Assistance Program (EAP)  Medical  Dental Vision  KEY RESPONSIBILITIES/DUTIES Oversee the data and analytics platform and strategy, ensuring business leaders have the insights they need to drive membership growth Work with Cascade PBS business and technology leaders to define KPIs, and gear our products and programs accordingly Directs analytics and data specialists to oversee KPI reporting, data engineering, pipeline creation, manage cloud computing environments and SAAS platforms. Supports testing, channel optimization, paid media funnel analysis which includes marketing attribution tracking as well as performance forecasting, audience behavioral analysis, social media sentiment analysis, as well as advanced analytics on both audience behavior and financial results  Draw data from a variety of sources, and package it in an actionable way (data lake, visualization layer) for business leaders  Maintain, optimized, and iterate on a scalable analytics infrastructure including, dashboards and self-service tools to support: Informing content, sales, marketing, fundraising, and overall organizational strategy  Identifying new opportunities, partnerships and technologies to grow audience and revenue Enabling Cascade PBS to deliver personalized and high-quality experiences to the populations we serve Empowering stakeholders at all levels of the organization to make informed data-driven decisions  Work with vendors, business and technical staff to oversee major data projects, including organization-wide analytics infrastructure (data lake, next-generation dashboards, self-serve visualization tools) Lead data and information management strategy Implement a comprehensive data strategy for acquisition, management, and integration of internally and externally sourced data assets Partner with the IT Team, consultants and other third-party vendors to provide oversight and discipline over all data-related technology decisions. Promote the use of data and analytics in the project planning process –including project justification, design, and evaluation by providing a basic data and analytics framework Offer resources and services to Cascade PBS stakeholders Data and Analytics Lead or the organization with primary responsibility for crafting, maintaining and iterating on an integrated analytics platform. Ensure data accuracy Cultivate deep interdepartmental relationships to improve the ways of working and develop systems that help foster ownership and tracking of KPIs and business objectives Maintain members’ digital privacy, ensuring Cascade PBS collects only the information necessary to serve members, and protects that data to maintain trust with our members and the community we serve.  Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS Other duties, responsibilities and activities may change or be assigned at any time with or without notice REQUIRED SKILLS/ABILITIES Experience with media research, including methodologies, market players, and usage Fluency in applying data science to real-world business problems Problem solver with excellent analytical skills and ability to turn data into information. Proven success in providing data-driven strategic recommendations to drive concrete action Ability to operate independently and manage multiple time-sensitive projects simultaneously Excellent communication and presentation skills with ability to understand how and why business users make decisions, and how data can enable them Strong leadership skills with prior experience, building and leading a data analytics and driving cultural change Knowledge of business intelligence solutions  Strong knowledge of relational database modeling required, including logical and functional modeling Experience with data modeling concepts, such as logistic regression, is preferred EDUCATION AND EXPERIENCE Bachelor’s degree in computer science, data science, analytics or a related field or equivalent experience  At least 7 years of experience with a mix of business intelligence, advanced analytics, and data management At least 5 years of experience developing reporting and dashboards in business intelligence tools or people analytics platforms Television ratings experience a plus PHYSICAL REQUIREMENTS Ability to regularly type on a keyboard Ability to view data on a computer screen for long periods of time Ability to sit or stand for extended periods The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at   jobs@cascadepbs.org.    
Full Time
Overview The Cascade PBS’s mission is to inform and inspire our community to make the world a better place. Our vision is to be the most essential and relevant media organization in the region. The Data and Analytics Manager works closely with critical business stakeholders within Membership, Marketing and Communications, Product teams as well as closely partners across all other Cascade PBS departments to a drive data driven decision making culture. This role will drive Advanced Analytics initiatives using SAAS products on a Multi-cloud tenant. Oversee and provides guidance to the Executive Leadership on audience retention and membership growth by providing critical analytics and recommendations. Recommend and develop strategies to improve both Donor and Audience growth performance and thought leadership with strategic analysis and actionable insights. Demonstrates Cascade PBS’s values of integrity, community, innovation and diversity.   Salary Range:   $120,000 to $135,000 Location:   Seattle, WA Hybrid schedule available     Cascade PBS offers competitive benefits to team members working 20 hours or more a week.   Benefits   include :  11 paid holidays  1 personal holiday  4 weeks of Paid Time Off (PTO) to start  Half-day Fridays during Summer  Company-matched 401(k) Retirement Plan that is fully-vested immediately  Employer paid ORCA card  Employee Assistance Program (EAP)  Medical  Dental Vision  KEY RESPONSIBILITIES/DUTIES Oversee the data and analytics platform and strategy, ensuring business leaders have the insights they need to drive membership growth Work with Cascade PBS business and technology leaders to define KPIs, and gear our products and programs accordingly Directs analytics and data specialists to oversee KPI reporting, data engineering, pipeline creation, manage cloud computing environments and SAAS platforms. Supports testing, channel optimization, paid media funnel analysis which includes marketing attribution tracking as well as performance forecasting, audience behavioral analysis, social media sentiment analysis, as well as advanced analytics on both audience behavior and financial results  Draw data from a variety of sources, and package it in an actionable way (data lake, visualization layer) for business leaders  Maintain, optimized, and iterate on a scalable analytics infrastructure including, dashboards and self-service tools to support: Informing content, sales, marketing, fundraising, and overall organizational strategy  Identifying new opportunities, partnerships and technologies to grow audience and revenue Enabling Cascade PBS to deliver personalized and high-quality experiences to the populations we serve Empowering stakeholders at all levels of the organization to make informed data-driven decisions  Work with vendors, business and technical staff to oversee major data projects, including organization-wide analytics infrastructure (data lake, next-generation dashboards, self-serve visualization tools) Lead data and information management strategy Implement a comprehensive data strategy for acquisition, management, and integration of internally and externally sourced data assets Partner with the IT Team, consultants and other third-party vendors to provide oversight and discipline over all data-related technology decisions. Promote the use of data and analytics in the project planning process –including project justification, design, and evaluation by providing a basic data and analytics framework Offer resources and services to Cascade PBS stakeholders Data and Analytics Lead or the organization with primary responsibility for crafting, maintaining and iterating on an integrated analytics platform. Ensure data accuracy Cultivate deep interdepartmental relationships to improve the ways of working and develop systems that help foster ownership and tracking of KPIs and business objectives Maintain members’ digital privacy, ensuring Cascade PBS collects only the information necessary to serve members, and protects that data to maintain trust with our members and the community we serve.  Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS Other duties, responsibilities and activities may change or be assigned at any time with or without notice REQUIRED SKILLS/ABILITIES Experience with media research, including methodologies, market players, and usage Fluency in applying data science to real-world business problems Problem solver with excellent analytical skills and ability to turn data into information. Proven success in providing data-driven strategic recommendations to drive concrete action Ability to operate independently and manage multiple time-sensitive projects simultaneously Excellent communication and presentation skills with ability to understand how and why business users make decisions, and how data can enable them Strong leadership skills with prior experience, building and leading a data analytics and driving cultural change Knowledge of business intelligence solutions  Strong knowledge of relational database modeling required, including logical and functional modeling Experience with data modeling concepts, such as logistic regression, is preferred EDUCATION AND EXPERIENCE Bachelor’s degree in computer science, data science, analytics or a related field or equivalent experience  At least 7 years of experience with a mix of business intelligence, advanced analytics, and data management At least 5 years of experience developing reporting and dashboards in business intelligence tools or people analytics platforms Television ratings experience a plus PHYSICAL REQUIREMENTS Ability to regularly type on a keyboard Ability to view data on a computer screen for long periods of time Ability to sit or stand for extended periods The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at   jobs@cascadepbs.org.    
City of Worcester
HUMAN RIGHTS SPECIALIST
City of Worcester Worcester, MA, USA
HUMAN RIGHTS SPECIALIST City of Worcester Title HUMAN RIGHTS SPECIALIST Department/Division Diversity and Inclusion Apply Start Date 01/09/2026 Apply End Date 2/15/2026 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 Annually Description HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Civil and Human Rights Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR; • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6859736. jeid-4f1220d727670f4283c3b831a368409c
Full Time
HUMAN RIGHTS SPECIALIST City of Worcester Title HUMAN RIGHTS SPECIALIST Department/Division Diversity and Inclusion Apply Start Date 01/09/2026 Apply End Date 2/15/2026 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 Annually Description HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Civil and Human Rights Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR; • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6859736. jeid-4f1220d727670f4283c3b831a368409c

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