City of Portland
Portland, OR, USA
Maintenance Planner & Scheduler II (Coordinator II - CPPW)
City of Portland
Salary: $83,220.80 - $118,768.00 Annually
Job Type: Regular
Job Number: 2024-01078
Location: Yeon Business Center, OR
Bureau: Bureau of Fleet and Facilities
Closing: 11/4/2024 11:59 PM Pacific
The Position
Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 7:00 am- 3:30 pm
Work Location: In-person work is to be conducted at 3315 NW 26th Avenue, Portland, OR 97210.
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements.
Language Pay Premium Eligible: This position is or may be eligible for https://www.portland.gov/bhr/class-comp/language-pay-differential-overview for qualifying employees.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a cover letter and resume.
Position Summary
The Bureau of Fleet and Facilities is recruiting professionals who are interested in a Maintenance Planner & Scheduler II position. This position works in the Bureau's Operations and Maintenance Group to support programs through asset management practices including asset creation, maintenance management strategy, and optimization.
The Maintenance Planner & Scheduler II is responsible for the efficient execution of maintenance, installation, and repair work processes to ensure that facilities assets are properly accounted for and maintained. The position plans and schedules work processes and materials, primarily using a computerized maintenance management system (CMMS) for City-owned buildings and facilities to improve efficiency, quality, and productivity in work. The position develops efficient work control plans for various trades, including Facility Maintenance Technicians, Facility Maintenance Specialists, Facility Workers, Control Technicians, contractors, or other trade resources. The position is responsible for monitoring the effectiveness of the preventative maintenance program and adjusting plans to ensure best management practices are followed.
The Maintenance Planner & Scheduler II will work within the Facility Operations and Maintenance group which manages City-owned assets utilized by the City's primary bureaus, inventory management, and technical/administrative support teams. The position will be well-supported by leadership and peers dedicated to providing exceptional customer service in support of the City's Core Values.
The Maintenance Planner & Scheduler II is essential, and the position will be required to respond to emergency events. As a Maintenance Planner & Scheduler II, you will:
• Plan and document preventive, predictive, and reactive maintenance procedures per guidelines of the equipment manufacturer for Facilities assets to ensure they meet the desired level of service. • Create and maintain assets in CMMS for new project installations, decommissioning, or existing assets not previously inventoried. • Plan and coordinate directing in-house labor and external contractors to perform work and accomplish established milestones. • Analyze and continually review existing maintenance program strategies related to Facilities assets. • Identify areas of concern and develop recommendations for improved efficiency, risk-mitigating solutions, and process improvement. • Organize instrumentation and automation field troubleshooting and diagnostics that lead to failure root cause assessment and asset systems improvement. • Provide coverage for Facilities Maintenance Dispatchers on an as-needed basis. • Rotate through after-hours on-call duty responsibilities as needed.
Questions? Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
• Experience using Microsoft Office and computerized maintenance management systems for asset tracking and work order scheduling. • Ability to exercise independent judgment, problem-solve, and take initiative within established procedures and guidelines. • Knowledge of planning, organizing, and scheduling maintenance related to facilities maintenance and operations work including basic knowledge of principles and equipment. • Ability to coordinate work assignments with other staff, sections, divisions, bureaus or agencies. • Ability to communicate clearly, logically, and persuasively, both verbally and in writing; and prepare concise and comprehensive reports, correspondence, and other documents. • Ability to establish and maintain effective working relationships with those encountered in the course of work.Applicants must also possess:
• A current/valid state driver's license. Applicants must meet City "https://www.portlandoregon.gov/citycode/?c=27935&a=12184" requirements. • Ability to pass an in-depth background investigation.
Although not required, you may have one or more of the following:
• Direct or transferrable experience responding to calls and performing maintenance on building assets including HVAC, electrical, plumbing, elevators, boilers, backflow prevention devices, and other regulated equipment. • Experience in asset management and condition assessment. • You may also have coursework from an accredited college, university, or trade school in business administration, public administration, or a field related to maintenance. • 3+ years of progressively responsible experience involving analysis, planning, organizing, and/or evaluating programs in a public agency or maintenance management-related field. • Experience in maintenance management best practices and continuous process improvement strategies (LEAN, Six Sigma, Kaizen, or other recognized methods) is helpful.
The Recruitment Process
STEP 1: Apply online between October 21, 2024 and November 4, 2024Required Application Materials: • Resume • Cover Letter • Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips:
• The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. • Your cover letter should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your cover letter. • How We Determine Pay: The City of Portland is covered by the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience. • Do not attach materials not requested. • All completed applications for this position must be submitted no later than the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of November 4, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. • Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information. • Additional evaluation may be required before the establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of November 11, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Late November
• The hiring bureau will review and select candidates to interview.
Step 5: Offer of Employment: Late November
Step 6: Start Date: December • A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change*
Additional Information
https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:
• Veteran Preference • ADA, Pregnancy, and Religious Accommodations • Work Status • Equal Employment Opportunity
To apply, please visit https://apptrkr.com/5740672
Full Time
Maintenance Planner & Scheduler II (Coordinator II - CPPW)
City of Portland
Salary: $83,220.80 - $118,768.00 Annually
Job Type: Regular
Job Number: 2024-01078
Location: Yeon Business Center, OR
Bureau: Bureau of Fleet and Facilities
Closing: 11/4/2024 11:59 PM Pacific
The Position
Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 7:00 am- 3:30 pm
Work Location: In-person work is to be conducted at 3315 NW 26th Avenue, Portland, OR 97210.
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements.
Language Pay Premium Eligible: This position is or may be eligible for https://www.portland.gov/bhr/class-comp/language-pay-differential-overview for qualifying employees.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a cover letter and resume.
Position Summary
The Bureau of Fleet and Facilities is recruiting professionals who are interested in a Maintenance Planner & Scheduler II position. This position works in the Bureau's Operations and Maintenance Group to support programs through asset management practices including asset creation, maintenance management strategy, and optimization.
The Maintenance Planner & Scheduler II is responsible for the efficient execution of maintenance, installation, and repair work processes to ensure that facilities assets are properly accounted for and maintained. The position plans and schedules work processes and materials, primarily using a computerized maintenance management system (CMMS) for City-owned buildings and facilities to improve efficiency, quality, and productivity in work. The position develops efficient work control plans for various trades, including Facility Maintenance Technicians, Facility Maintenance Specialists, Facility Workers, Control Technicians, contractors, or other trade resources. The position is responsible for monitoring the effectiveness of the preventative maintenance program and adjusting plans to ensure best management practices are followed.
The Maintenance Planner & Scheduler II will work within the Facility Operations and Maintenance group which manages City-owned assets utilized by the City's primary bureaus, inventory management, and technical/administrative support teams. The position will be well-supported by leadership and peers dedicated to providing exceptional customer service in support of the City's Core Values.
The Maintenance Planner & Scheduler II is essential, and the position will be required to respond to emergency events. As a Maintenance Planner & Scheduler II, you will:
• Plan and document preventive, predictive, and reactive maintenance procedures per guidelines of the equipment manufacturer for Facilities assets to ensure they meet the desired level of service. • Create and maintain assets in CMMS for new project installations, decommissioning, or existing assets not previously inventoried. • Plan and coordinate directing in-house labor and external contractors to perform work and accomplish established milestones. • Analyze and continually review existing maintenance program strategies related to Facilities assets. • Identify areas of concern and develop recommendations for improved efficiency, risk-mitigating solutions, and process improvement. • Organize instrumentation and automation field troubleshooting and diagnostics that lead to failure root cause assessment and asset systems improvement. • Provide coverage for Facilities Maintenance Dispatchers on an as-needed basis. • Rotate through after-hours on-call duty responsibilities as needed.
Questions? Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
• Experience using Microsoft Office and computerized maintenance management systems for asset tracking and work order scheduling. • Ability to exercise independent judgment, problem-solve, and take initiative within established procedures and guidelines. • Knowledge of planning, organizing, and scheduling maintenance related to facilities maintenance and operations work including basic knowledge of principles and equipment. • Ability to coordinate work assignments with other staff, sections, divisions, bureaus or agencies. • Ability to communicate clearly, logically, and persuasively, both verbally and in writing; and prepare concise and comprehensive reports, correspondence, and other documents. • Ability to establish and maintain effective working relationships with those encountered in the course of work.Applicants must also possess:
• A current/valid state driver's license. Applicants must meet City "https://www.portlandoregon.gov/citycode/?c=27935&a=12184" requirements. • Ability to pass an in-depth background investigation.
Although not required, you may have one or more of the following:
• Direct or transferrable experience responding to calls and performing maintenance on building assets including HVAC, electrical, plumbing, elevators, boilers, backflow prevention devices, and other regulated equipment. • Experience in asset management and condition assessment. • You may also have coursework from an accredited college, university, or trade school in business administration, public administration, or a field related to maintenance. • 3+ years of progressively responsible experience involving analysis, planning, organizing, and/or evaluating programs in a public agency or maintenance management-related field. • Experience in maintenance management best practices and continuous process improvement strategies (LEAN, Six Sigma, Kaizen, or other recognized methods) is helpful.
The Recruitment Process
STEP 1: Apply online between October 21, 2024 and November 4, 2024Required Application Materials: • Resume • Cover Letter • Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips:
• The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. • Your cover letter should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your cover letter. • How We Determine Pay: The City of Portland is covered by the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience. • Do not attach materials not requested. • All completed applications for this position must be submitted no later than the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of November 4, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. • Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information. • Additional evaluation may be required before the establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of November 11, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Late November
• The hiring bureau will review and select candidates to interview.
Step 5: Offer of Employment: Late November
Step 6: Start Date: December • A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change*
Additional Information
https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:
• Veteran Preference • ADA, Pregnancy, and Religious Accommodations • Work Status • Equal Employment Opportunity
To apply, please visit https://apptrkr.com/5740672
The Marine Mammal Center
We’re Hiring!
Animal Care Crew Manager
Location of Position: Marin Headlands, Sausalito, California
Reports to : Animal Care Crew Senior Manager
Position Classification & Expected Hours of Work, and Travel:
This is a full-time salaried position.
Regular onsite work is
Evening, weekend, and holiday work is
Occasional travel to satellite facilities and/or fieldwork is required for this
Compensation Range: $66,560 - $69,780 annual salary.
Full Benefits:
Holidays
Sick Time
Vacation
Medical, Dental, and Vision
Life Insurance
Long Term Disability Insurance
401k Retirement Plan
Employee Assistance Program
Job Summary:
The Animal Care Crew Manager (ACCM) provides support and mentorship to Animal Care Crew Volunteers at The Marine Mammal Center’s Sausalito hospital. Working alongside 25+ different animal care volunteer teams (crews) who care for the animal’s undergoing rehabilitation, primarily supports the volunteers but also provides varying levels of hands-on animal care.
Essential Functions:
Leadership & Management: 70%
Provide leadership, training, expectation setting, and coaching to animal care
Provide people management coaching to volunteer animal care crew
Provide training to experienced volunteers in advanced animal care
Partners with other members of the Hospital Operation team and/or Volunteer Engagement team to identify and resolve problems, implement process improvements and other special projects as they arise.
Ensure that night crews have regular staff presence, support, and receive timely, clear, and efficient updates and communication from staff and animal care crews.
Under the direction of the Animal Care Crew Senior Manager, has formal feedback discussions with crew supervisors and other volunteers, including documentation and coordination on resolution management as
Support animal care crew events and programs as directed by the Animal Care Crew Senior
Technical: 25%
High level of experience and knowledge in routine husbandry needs, including but not limited to feeding, cleaning, and administration of medication.
Manage and assist animal care crews in more advanced animal handling
Lead any animal care volunteer shift as
Under the direction of the Clinical Team, perform select advanced medical techniques outside of the scope of volunteer responsibilities.
Develop training programs and materials for Animal Care
Other Duties as Assigned: 5%
Perform special projects and research as
Perform other duties as
Supervisory Responsibility:
500 – Animal Care Volunteers
Knowledge, Skills, and Abilities:
Broad working knowledge of basic principles of anatomy and behavior of a variety of marine mammal
Working knowledge of basic methods and techniques of veterinary clinical
Ability to communicate clearly and timely with the veterinarians and veterinary technicians, volunteers, and other personnel to ensure patients receive the care they need.
Ability to work closely with wild animals, which requires physical strength, dexterity, and reflexes to keep themselves and other personnel around them safe.
Ability to provide appropriate and timely assistance with medical emergencies in a variety of situations and
Ability to react appropriately and calmly in emergency
Ability to understand and follow written and oral instructions and priorities as set by
Establish and maintain effective working relationships with those contacted in the course of work, which includes volunteers, interns, staff, and others.
Maintain mental capacity which permits making sound decisions and good judgements, prioritizing work activities, demonstrating intellectual capabilities.
Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion
Communicate and interact effectively with people across cultures, ethnic groups, and
Practice self-awareness and respect while engaging with people of diverse
Qualifications and Experience:
Valid driver license with acceptable motor vehicle record to maintain standards of
Proof of COVID-19 Vaccination or waiver (medical or religious).
Minimum 3 years of supervisory and leadership experience. Any combination of education, experience, and training equivalent to a minimum of 3 years of animal care experience, with a strong preference for experience with wildlife, zoo, or aquarium species.
Work Environment & Physical Requirements:
This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
Working in outdoor weather conditions and
Routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing
Ability to work at a desk for extended periods of time using a
Exposure to allergens and zoonotic
Involves smells associated with animals and the care of
Risks associated with animal handling such as animal bites or
Ability to lift and/or move up to 50
Ability to crouch down, move quickly, and work with large
Ability to spend extended periods on your feet, walking, and climbing stairs (potentially in inclement weather conditions).
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
OUR MISSION
The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.
ABOUT THE MARINE MAMMAL CENTER
The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.
For more information, please visit our “About Us” page at www.marinemammalcenter.org
To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Full Time Regular
We’re Hiring!
Animal Care Crew Manager
Location of Position: Marin Headlands, Sausalito, California
Reports to : Animal Care Crew Senior Manager
Position Classification & Expected Hours of Work, and Travel:
This is a full-time salaried position.
Regular onsite work is
Evening, weekend, and holiday work is
Occasional travel to satellite facilities and/or fieldwork is required for this
Compensation Range: $66,560 - $69,780 annual salary.
Full Benefits:
Holidays
Sick Time
Vacation
Medical, Dental, and Vision
Life Insurance
Long Term Disability Insurance
401k Retirement Plan
Employee Assistance Program
Job Summary:
The Animal Care Crew Manager (ACCM) provides support and mentorship to Animal Care Crew Volunteers at The Marine Mammal Center’s Sausalito hospital. Working alongside 25+ different animal care volunteer teams (crews) who care for the animal’s undergoing rehabilitation, primarily supports the volunteers but also provides varying levels of hands-on animal care.
Essential Functions:
Leadership & Management: 70%
Provide leadership, training, expectation setting, and coaching to animal care
Provide people management coaching to volunteer animal care crew
Provide training to experienced volunteers in advanced animal care
Partners with other members of the Hospital Operation team and/or Volunteer Engagement team to identify and resolve problems, implement process improvements and other special projects as they arise.
Ensure that night crews have regular staff presence, support, and receive timely, clear, and efficient updates and communication from staff and animal care crews.
Under the direction of the Animal Care Crew Senior Manager, has formal feedback discussions with crew supervisors and other volunteers, including documentation and coordination on resolution management as
Support animal care crew events and programs as directed by the Animal Care Crew Senior
Technical: 25%
High level of experience and knowledge in routine husbandry needs, including but not limited to feeding, cleaning, and administration of medication.
Manage and assist animal care crews in more advanced animal handling
Lead any animal care volunteer shift as
Under the direction of the Clinical Team, perform select advanced medical techniques outside of the scope of volunteer responsibilities.
Develop training programs and materials for Animal Care
Other Duties as Assigned: 5%
Perform special projects and research as
Perform other duties as
Supervisory Responsibility:
500 – Animal Care Volunteers
Knowledge, Skills, and Abilities:
Broad working knowledge of basic principles of anatomy and behavior of a variety of marine mammal
Working knowledge of basic methods and techniques of veterinary clinical
Ability to communicate clearly and timely with the veterinarians and veterinary technicians, volunteers, and other personnel to ensure patients receive the care they need.
Ability to work closely with wild animals, which requires physical strength, dexterity, and reflexes to keep themselves and other personnel around them safe.
Ability to provide appropriate and timely assistance with medical emergencies in a variety of situations and
Ability to react appropriately and calmly in emergency
Ability to understand and follow written and oral instructions and priorities as set by
Establish and maintain effective working relationships with those contacted in the course of work, which includes volunteers, interns, staff, and others.
Maintain mental capacity which permits making sound decisions and good judgements, prioritizing work activities, demonstrating intellectual capabilities.
Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion
Communicate and interact effectively with people across cultures, ethnic groups, and
Practice self-awareness and respect while engaging with people of diverse
Qualifications and Experience:
Valid driver license with acceptable motor vehicle record to maintain standards of
Proof of COVID-19 Vaccination or waiver (medical or religious).
Minimum 3 years of supervisory and leadership experience. Any combination of education, experience, and training equivalent to a minimum of 3 years of animal care experience, with a strong preference for experience with wildlife, zoo, or aquarium species.
Work Environment & Physical Requirements:
This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
Working in outdoor weather conditions and
Routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing
Ability to work at a desk for extended periods of time using a
Exposure to allergens and zoonotic
Involves smells associated with animals and the care of
Risks associated with animal handling such as animal bites or
Ability to lift and/or move up to 50
Ability to crouch down, move quickly, and work with large
Ability to spend extended periods on your feet, walking, and climbing stairs (potentially in inclement weather conditions).
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
OUR MISSION
The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.
ABOUT THE MARINE MAMMAL CENTER
The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.
For more information, please visit our “About Us” page at www.marinemammalcenter.org
To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
University of California, Santa Cruz
Santa Cruz, CA, USA
Director of Medical Services
JOB POSTING
Update as of 8/7/2024: The salary range for the Director of Medical Services has increased to $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience.
Student Health Services is hiring our new Director of Medical Services! Come to Santa Cruz, California, and join a team of dedicated health care professionals serving students at the University of California Santa Cruz. Provide clinical service and leadership in a beautiful redwood forest surrounded by ocean views, wildlife and fresh air.
Our Medical Director will be a licensed physician who is passionate about and committed to serving the medical needs of a diverse college student population by providing direct service and leading a team of well experienced clinicians ensuring the highest quality of medical care for students.
If desired, opportunities available for this position include:
• Both on campus and remote work • Relocation Expense reimbursement, when eligibility guidelines are met
UC Santa Cruz staff have access to comprehensive benefits packages. Here is sample of benefits:
• Medical, Dental & Vision Care Insurance Plans • UC Retirement Plan • Group Term Life Insurance • Legal Insurance • Pet Insurance • 13 Paid Holidays plus accrued vacation and sick leave
For more information on the comprehensive benefits package offered by the university
visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Thank you for your interest in UC Santa Cruz.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the https://shr.ucsc.edu/talent-acquisition/applicant_resources/index.html on our Talent Acquisition website.
• https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/troubleshooting.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/tips-for-applicants/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/Frequently-Asked-Questions/index.html
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, https://shr.ucsc.edu/talent-acquisition/applicant_resources/ird-and-applicant-review-process.html.
The IRD for this job is: 08-28-2024
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university’s diverse campus communities, through equitable access and culturally competent, high-quality programs and services.
The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs.
Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Empowerment) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs.
Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health and Wellness welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.
More information can be found at: https://healthcenter.ucsc.edu
JOB SUMMARY
Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness Chief Well Being Officer, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service.
In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological, and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety, and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients.
As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director oversees all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision, and indirectly supervises all other staff involved in the delivery of medical care to students. The Director directly oversees the Associate Medical Director (NP/PA Supervisor) Clinic Director (Nurse Supervisor), Lab Director, Dietician, and X-Ray operations.
APPOINTMENT INFORMATION
Budgeted Salary: $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed • Percentage of Time: 100%, 40 Hours per Week • Days of the Week: Mon-Fri • Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 000587 (PHYSCN SHS MGR 2) Grade 31
Travel: Never or Rarely
JOB DUTIES
25% - Leadership and Management
• Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS). • Provide high-quality, cost-effective, and accessible primary care, specialty care, ancillary services, and medical/pharmaceutical products to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income-generating operations. • Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, ancillary services, or other clinical support staff involved in direct patient care. • Provide medical consultation and review for laboratory, radiology, pharmacy, travel clinic, nutrition, health education, optometry, and insurance. Provide ongoing analysis and monitoring of patient scheduling systems to ensure patient needs are met. • Set and interpret goals, directions, policies and procedures, and operational processes, as well as assess interactions of all areas/departments within SHS in the provision of quality medical services. • Plan for potential crises and ensure business continuity in the event of building or system disruptions or a pandemic event. • Confer with other campus departments, medical groups, and the Santa Cruz County Public Health Department on the health care needs of students or public health issues. • Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues. Serve as needed on campus-wide and system-wide committees, and represent UCSC on initiatives and efforts related to oversight of Student Health Centers at the Office of the President. Collaborate closely with other members of the Student Health Services cluster to ensure seamless delivery of services to students. • Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices. • Provide oversight for the on-campus Student Health Services Insurance plans and referral processes. • Ensure compliance with state and federal regulations to maintain state licensures for the pharmacy, clinical laboratory, and x-ray. • Collaborate with the other directors to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other nationally recognized accrediting agencies for purposes of ensuring the quality of care that meets recognized standards in the medical community. • Participate as a colleague with all members of the senior management team for joint management decisions, and provide medical leadership for management team decisions and program priorities. • Maintain a positive working relationship with the campus staff and campus community. Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example. Serve as a role model and perform effectively in a service environment.
25% - Program Management
Program Development:
• Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services, and their modification or addition designed to maximize the well-being of students attending UCSC. • Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health-related education and outreach activities. Establish benchmarks for evaluating the status of student health and trends. Conduct assessments and studies to evaluate services, service needs, and the status of student health. • Coordinate with the AVC for Student Health and Wellness, Directors of SHOP (Student Health Outreach and Prevention), CAPS (Counseling and Psychological Services), Psychiatry, and CARE (Advocate Office for Sexual and Gender-Based Violence and Sexual Misconduct) on policy and program issues to provide integrated, comprehensive patient care services. Specifically, collaborate with SHOP to provide integrated services in areas such as sleep, nutrition and healthy eating, sexual health, and screening for alcohol and other substance abuse; CAPS, Psychiatry, and Case Management to provide integrated services for patients; and with CARE to support and improve the care for students utilizing their services.
Clinical Quality Improvement:
• Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and staff education. • Provide leadership to the senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends. • In collaboration with the Quality Assurance Manager, perform independent clinical audits, oversee and participate in activities of the Quality Assurance, Peer Review Committees, and benchmarking studies with other UC student health centers to ensure delivery of high-quality medical care at Student Health Services (SHS). • Participate on the credentialing committee responsible for credentialing and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, pharmacists, optometrists, registered nurses, psychologists, psychiatrists, LCSW, MFT, and radiologic/laboratory technicians. • Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary, and on all risk management activities related to the provision of clinical care. • Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC of potential risk matters. • Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies. • Public Health Response and Communicable Disease Management: • Contribute to Campus protocols, supervise clinical response teams; and provide guidance to pandemic nurses, residence staff, and dining. Cover night and weekend concerns cases, where applicable, and act as Medical Consultant to Child Care, CHES, EH&S, Athletics, and Workers Comp, especially regarding pandemic cases and exposures. • Supervise and provide consultation to lab and providers on the best options for lab tests. Add and remove Quest and in-house lab tests based on the latest data. • Conduct Office of Health and Human Services (OHSS) OHSS Assessments: review and approve clearances for animal workers. • Provide leadership for the integrated care of students in need of behavioral health services.
25% - Clinic supervision
• Oversee all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision. Indirectly supervise all other staff involved in the delivery of medical care to students. • Encourage and train SHS staff in the continuous development of customer service orientation and focus on the provision of high-quality, cost-effective, and accessible medical care for the students of UCSC. • Recruit, screen applications, interview candidates, and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals, and SHS policies and procedures. • Support UCSC's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration. • Train and assign work to new and continuing employees. Routinely assess staff capabilities and workload, monitoring productivity and redistributing work when necessary. Identify areas that need backup support. • Independently provide supervision and conduct performance evaluations. Clearly communicate job expectations, and monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend the same to higher level management. Contribute to developing and presenting positions for collective bargaining. • Provide leadership for and support clinician continuing education and professional development for medical staff.
25% - Direct Care
• Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury. • Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system. • Order and interpret lab tests, x-rays, and other diagnostic studies. • Assume responsibility for assigned patients until care is transferred. Consult with and provide referrals to specialists as necessary. • Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries, and excision or biopsy of minor lesions. • Provide care in medical emergencies, including CPR, and administration of medications. • Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse. • Maintain confidentiality of patients, students, and staff.
REQUIRED QUALIFICATIONS
• Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO) • Must be Licensed MD or DO in State of California in good standing; See Special Conditions of Employment for further requirements. • At least 5 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice. • Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business. • Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations. • Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences. • Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline. • Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups. • Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment. • Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments • Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality. • Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures. • Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advanced skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems.
PREFERRED QUALIFICATIONS
• At least 3 years administrative experience including direct supervision and personnel management. • Experience supervising staff and making personnel decisions in a collective bargaining environment. • Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California. • Board Certification in Family Medicine (See Special Conditions of Employment for additional information on licensure and board certification requirements) • Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions. • Prior experience providing and/or administering health care and services on a university campus. • Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment. • Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results. • Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures. • Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements.
SPECIAL CONDITIONS OF EMPLOYMENT
• Must be Licensed MD or DO in State of California in good standing • Current valid federal controlled substance registration (DEA certificate) • BLS Certified or the ability to become BLS certified within 6 months of hire (unit will sponsor such training) • Must be Board Certified in Primary Care Specialty, Family Medicine, Internal Medicine, Pediatrics, or Emergency Medicine • Graduate of an accredited medical or osteopathic school. • Must possess a current CPR certificate. • Selected candidate will be required to successfully complete a pre-hire criminal history background check and a pre-hire credentialing check. • Selected candidate will be required to take a TB test within 60 days of hire. • Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire • Selected candidate will be required to complete training within established time frames as directed including UC compliance training. • The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement. Ability to work occasional evenings and weekends as directed. Ability to respond to emergencies after hours as necessary. • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)). • Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting. • Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds. • Ability to maintain appearance and conduct suitable for working in a professional setting. • Must comply with current care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview. • The University of California has implemented a https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program. • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhttps://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://apptrkr.com/5483561
Full Time
Director of Medical Services
JOB POSTING
Update as of 8/7/2024: The salary range for the Director of Medical Services has increased to $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience.
Student Health Services is hiring our new Director of Medical Services! Come to Santa Cruz, California, and join a team of dedicated health care professionals serving students at the University of California Santa Cruz. Provide clinical service and leadership in a beautiful redwood forest surrounded by ocean views, wildlife and fresh air.
Our Medical Director will be a licensed physician who is passionate about and committed to serving the medical needs of a diverse college student population by providing direct service and leading a team of well experienced clinicians ensuring the highest quality of medical care for students.
If desired, opportunities available for this position include:
• Both on campus and remote work • Relocation Expense reimbursement, when eligibility guidelines are met
UC Santa Cruz staff have access to comprehensive benefits packages. Here is sample of benefits:
• Medical, Dental & Vision Care Insurance Plans • UC Retirement Plan • Group Term Life Insurance • Legal Insurance • Pet Insurance • 13 Paid Holidays plus accrued vacation and sick leave
For more information on the comprehensive benefits package offered by the university
visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlhttps://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Thank you for your interest in UC Santa Cruz.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the https://shr.ucsc.edu/talent-acquisition/applicant_resources/index.html on our Talent Acquisition website.
• https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/troubleshooting.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/tips-for-applicants/index.html • https://shr.ucsc.edu/talent-acquisition/applicant_resources/Frequently-Asked-Questions/index.html
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, https://shr.ucsc.edu/talent-acquisition/applicant_resources/ird-and-applicant-review-process.html.
The IRD for this job is: 08-28-2024
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university’s diverse campus communities, through equitable access and culturally competent, high-quality programs and services.
The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs.
Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Empowerment) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs.
Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health and Wellness welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.
More information can be found at: https://healthcenter.ucsc.edu
JOB SUMMARY
Under the general direction of the Associate Vice Chancellor/Executive Director of Student Health and Wellness Chief Well Being Officer, the Director of Medical Services (Medical Director) has primary responsibility for medical care at UCSC Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Director of Medical Services promotes and assures quality clinical services across the student health facility and provides strategic direction. The Director of Medical Services plans, develops, coordinates, and assesses the health service.
In addition to medical services, the Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological, and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety, and well-being of students. The Director of Medical Services also spends a portion of their time providing direct clinical care to patients.
As Director of Medical Services, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Director oversees all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision, and indirectly supervises all other staff involved in the delivery of medical care to students. The Director directly oversees the Associate Medical Director (NP/PA Supervisor) Clinic Director (Nurse Supervisor), Lab Director, Dietician, and X-Ray operations.
APPOINTMENT INFORMATION
Budgeted Salary: $310,000-$385,000/annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed • Percentage of Time: 100%, 40 Hours per Week • Days of the Week: Mon-Fri • Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 000587 (PHYSCN SHS MGR 2) Grade 31
Travel: Never or Rarely
JOB DUTIES
25% - Leadership and Management
• Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS). • Provide high-quality, cost-effective, and accessible primary care, specialty care, ancillary services, and medical/pharmaceutical products to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income-generating operations. • Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, ancillary services, or other clinical support staff involved in direct patient care. • Provide medical consultation and review for laboratory, radiology, pharmacy, travel clinic, nutrition, health education, optometry, and insurance. Provide ongoing analysis and monitoring of patient scheduling systems to ensure patient needs are met. • Set and interpret goals, directions, policies and procedures, and operational processes, as well as assess interactions of all areas/departments within SHS in the provision of quality medical services. • Plan for potential crises and ensure business continuity in the event of building or system disruptions or a pandemic event. • Confer with other campus departments, medical groups, and the Santa Cruz County Public Health Department on the health care needs of students or public health issues. • Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues. Serve as needed on campus-wide and system-wide committees, and represent UCSC on initiatives and efforts related to oversight of Student Health Centers at the Office of the President. Collaborate closely with other members of the Student Health Services cluster to ensure seamless delivery of services to students. • Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices. • Provide oversight for the on-campus Student Health Services Insurance plans and referral processes. • Ensure compliance with state and federal regulations to maintain state licensures for the pharmacy, clinical laboratory, and x-ray. • Collaborate with the other directors to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other nationally recognized accrediting agencies for purposes of ensuring the quality of care that meets recognized standards in the medical community. • Participate as a colleague with all members of the senior management team for joint management decisions, and provide medical leadership for management team decisions and program priorities. • Maintain a positive working relationship with the campus staff and campus community. Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example. Serve as a role model and perform effectively in a service environment.
25% - Program Management
Program Development:
• Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services, and their modification or addition designed to maximize the well-being of students attending UCSC. • Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health-related education and outreach activities. Establish benchmarks for evaluating the status of student health and trends. Conduct assessments and studies to evaluate services, service needs, and the status of student health. • Coordinate with the AVC for Student Health and Wellness, Directors of SHOP (Student Health Outreach and Prevention), CAPS (Counseling and Psychological Services), Psychiatry, and CARE (Advocate Office for Sexual and Gender-Based Violence and Sexual Misconduct) on policy and program issues to provide integrated, comprehensive patient care services. Specifically, collaborate with SHOP to provide integrated services in areas such as sleep, nutrition and healthy eating, sexual health, and screening for alcohol and other substance abuse; CAPS, Psychiatry, and Case Management to provide integrated services for patients; and with CARE to support and improve the care for students utilizing their services.
Clinical Quality Improvement:
• Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and staff education. • Provide leadership to the senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends. • In collaboration with the Quality Assurance Manager, perform independent clinical audits, oversee and participate in activities of the Quality Assurance, Peer Review Committees, and benchmarking studies with other UC student health centers to ensure delivery of high-quality medical care at Student Health Services (SHS). • Participate on the credentialing committee responsible for credentialing and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, pharmacists, optometrists, registered nurses, psychologists, psychiatrists, LCSW, MFT, and radiologic/laboratory technicians. • Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary, and on all risk management activities related to the provision of clinical care. • Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC of potential risk matters. • Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies. • Public Health Response and Communicable Disease Management: • Contribute to Campus protocols, supervise clinical response teams; and provide guidance to pandemic nurses, residence staff, and dining. Cover night and weekend concerns cases, where applicable, and act as Medical Consultant to Child Care, CHES, EH&S, Athletics, and Workers Comp, especially regarding pandemic cases and exposures. • Supervise and provide consultation to lab and providers on the best options for lab tests. Add and remove Quest and in-house lab tests based on the latest data. • Conduct Office of Health and Human Services (OHSS) OHSS Assessments: review and approve clearances for animal workers. • Provide leadership for the integrated care of students in need of behavioral health services.
25% - Clinic supervision
• Oversee all medical care provided by SHS physicians, Nurse Practitioners, and Physician Assistants, either through direct or delegated supervision. Indirectly supervise all other staff involved in the delivery of medical care to students. • Encourage and train SHS staff in the continuous development of customer service orientation and focus on the provision of high-quality, cost-effective, and accessible medical care for the students of UCSC. • Recruit, screen applications, interview candidates, and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals, and SHS policies and procedures. • Support UCSC's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration. • Train and assign work to new and continuing employees. Routinely assess staff capabilities and workload, monitoring productivity and redistributing work when necessary. Identify areas that need backup support. • Independently provide supervision and conduct performance evaluations. Clearly communicate job expectations, and monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend the same to higher level management. Contribute to developing and presenting positions for collective bargaining. • Provide leadership for and support clinician continuing education and professional development for medical staff.
25% - Direct Care
• Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury. • Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system. • Order and interpret lab tests, x-rays, and other diagnostic studies. • Assume responsibility for assigned patients until care is transferred. Consult with and provide referrals to specialists as necessary. • Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries, and excision or biopsy of minor lesions. • Provide care in medical emergencies, including CPR, and administration of medications. • Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse. • Maintain confidentiality of patients, students, and staff.
REQUIRED QUALIFICATIONS
• Graduation from a class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO) • Must be Licensed MD or DO in State of California in good standing; See Special Conditions of Employment for further requirements. • At least 5 years clinical experience in an ambulatory care clinic or similar practice, urgent care or private practice. • Demonstrated management experience in a large complex healthcare facility with proven ability to analyze, interpret and apply management principles, practices and techniques in the conduct of business. • Thorough knowledge of administration of ambulatory healthcare, psychological counseling and student service facilities. Knowledge of management theory and practice in complex healthcare organizations. • Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit. Proven ability to manage crisis situations and effectively facilitate and resolve interpersonal conflicts. Demonstrated skill in problem solving and mediation among competing influences. • Demonstrated knowledge and skill in supervision and organizational management. Skill in recruitment, selection, evaluation, delegation, development, motivation, reward and discipline. • Well-developed and proven skill to develop relationships, interact and communicate with diverse groups of people, using tact, sound judgment, diplomacy and flexibility. Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts. Skill to create and present informational or training programs for medical providers, staff, students or other groups. • Demonstrated ability to approach complex problems, such as scarce resources, creatively and with innovation, proposing and implementing solutions that satisfy diverse needs and demands of individuals and/or units. Ability to independently make decisions and initiate actions. Ability to exercise sound professional judgment. • Ability to develop realistic goals and objectives and determine priorities among many competing demands. Ability to systematically break multidimensional problems or processes into component parts and to use analytical techniques to identify solutions. Ability and willingness to develop, and work as part of a collaborative team to achieve common objectives. Skill to participate effectively on committee assignments • Demonstrated skill to practice emergency medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers. Skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits. Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system. Demonstrated ability to maintain confidentiality. • Working knowledge of public and preventive health principles and practices. Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures. • Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software. Intermediate or advanced skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems.
PREFERRED QUALIFICATIONS
• At least 3 years administrative experience including direct supervision and personnel management. • Experience supervising staff and making personnel decisions in a collective bargaining environment. • Knowledge of community resources and public health requirements of the county of Santa Cruz and the State of California. • Board Certification in Family Medicine (See Special Conditions of Employment for additional information on licensure and board certification requirements) • Knowledge of age-specific health education goals and strategies, including both preventive and emergency interventions. • Prior experience providing and/or administering health care and services on a university campus. • Proven knowledge of good laboratory practices and applicable CLIA regulations for maintaining a safe and healthy laboratory work environment. • Demonstrated understanding of quality and proficiency standards for in house laboratory tests resulting in accurate and reliable patient test results. • Proven knowledge for control of quality, radiation safety, and technical aspects of all X-ray examinations and procedures. • Strong understanding of the Environmental Health and Safety (EH&S) requirements for laboratory and medical X-ray safety and a working knowledge of the rules and procedures regulating these requirements.
SPECIAL CONDITIONS OF EMPLOYMENT
• Must be Licensed MD or DO in State of California in good standing • Current valid federal controlled substance registration (DEA certificate) • BLS Certified or the ability to become BLS certified within 6 months of hire (unit will sponsor such training) • Must be Board Certified in Primary Care Specialty, Family Medicine, Internal Medicine, Pediatrics, or Emergency Medicine • Graduate of an accredited medical or osteopathic school. • Must possess a current CPR certificate. • Selected candidate will be required to successfully complete a pre-hire criminal history background check and a pre-hire credentialing check. • Selected candidate will be required to take a TB test within 60 days of hire. • Complete HIPAA (Health Insurance Portability and Accessibility) training within 30 days of hire • Selected candidate will be required to complete training within established time frames as directed including UC compliance training. • The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement. Ability to work occasional evenings and weekends as directed. Ability to respond to emergencies after hours as necessary. • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)). • Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting. • Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds. • Ability to maintain appearance and conduct suitable for working in a professional setting. • Must comply with current care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview. • The University of California has implemented a https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program. • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhttps://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://apptrkr.com/5483561