We’re Hiring!
Associate Director, Recruitment & Onboarding
Location of Position: Marin Headlands, Sausalito, California
Reports to : Senior Director, People & Culture
Position Classification & Expected Hours of Work, and Travel:
This is a full-time position.
Regular onsite work is required.
Days and hours of work may vary according to the needs of The Marine Mammal Center.
Evening, weekend, and holiday work is required as job duties demand.
Travel within California is expected for this position.
Compensation Range: $93,600 - $109,738 annual
Benefits:
Holidays
Sick Time
Vacation
Medical, Dental, and Vision
Life Insurance
Long Term Disability Insurance
401k Retirement Plan
Employee Assistance Program
Job Summary:
The Associate Director, Recruitment & Onboarding serves as the senior operational lead and is the architect for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement at The Marine Mammal Center. This role provides strategic input, architectural design, and operational leadership to ensure recruitment and onboarding practices are consistent, equitable, compliant, and aligned with the Center’s mission and strategic priorities. The Associate Director, Recruitment & Onboarding translates organizational direction, workforce and volunteer priorities, and operational needs into scalable recruitment and onboarding frameworks, tools, and practices. This role oversees and develops a multidisciplinary recruitment team, manages recruitment systems, and stewards the organization’s staff position description and volunteer role description libraries. This role is accountable for day-to-day staff hiring outcomes and volunteer placements. This position actively supports the Center’s mission by ensuring the organization attracts, selects, and onboards a diverse, skilled, and mission-aligned staff workforce and volunteer community.
Essential Functions:
Recruitment & Onboarding Strategy: 60%
Serve as the senior operational lead and manage recruitment and onboarding frameworks that support staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement, aligned with organizational priorities established by the People & Culture department and Executive leadership
Provide oversight of end-to-end processes for staff and volunteer recruitment and onboarding, ensuring consistent, equitable, and high-quality practices.
Manage and administer all Applicant Tracking System (ATS) and onboarding platforms, ensuring appropriate configuration, data integrity, user access, and system performance.
Provide operational leadership for ATS and onboarding platform reviews, assessing system effectiveness, alignment with organizational needs, compliance requirements, and user experience.
Lead and support the development of Requests for Proposal (RFPs) for recruitment and onboarding systems as needed, including requirements gathering, evaluation criteria, and cross-functional coordination.
Manage and facilitate recruitment and onboarding vendor evaluation and selection processes, including demonstrations, comparative analysis, and recommendation development in partnership with People & Culture leadership and other stakeholders as needed.
Provide leadership and guidance for recruitment and onboarding system implementation, configuration, testing, and rollout, ensuring data integrity, minimal disruption, and alignment with recruitment and onboarding workflows as needed.
Ensure background checks, motor vehicle checks, Form I-9, E-Verify, and other pre-boarding requirements for staff and volunteers are completed accurately, efficiently, and in compliance with all applicable requirements.
Ensure recruitment and onboarding practices align with applicable federal, state, and local laws and regulations, funding requirements and budget constraints, and organizational policies.
Develop and maintain dashboards and reports measuring staff time-to-fill, source of staff hire, volunteer pipeline health, placement timelines, compliance, candidate and volunteer experience, and outreach or event return on investment (ROI).
Review recruitment and onboarding data to identify trends, risks, and gaps; implement corrective actions and provide recommendations to People & Culture leadership as needed.
Lead continuous improvement of recruitment and onboarding frameworks, tools, and standards to strengthen effectiveness, experience, and outcomes.
Design sourcing approaches that support organizational hiring priorities, including proactive pipeline development for hard-to-fill, technical, and mission-critical staff roles.
Provide oversight of talent pipeline development for staff and volunteers, ensuring sustainable, mission-aligned candidate and volunteer pools are maintained.
Serve as a visible talent brand ambassador for the Center, confidently articulating the organization’s mission, impact, culture, and opportunities to candidates and prospective volunteers.
Engage directly in sourcing and outreach activities for staff and volunteer roles when positions are senior-level, highly specialized, strategically critical, or present unique recruitment challenges.
Establish standards and expectations for candidate and volunteer experience across recruitment stages, ensuring timely communication, structured interviews, and consistent offer or placement practices.
Manage and steward the Center’s staff position description library and role description library, ensuring consistency, accuracy, and alignment with organizational structure, position and role levels, equitable classification practices, workforce planning, and operational needs.
Maintain established templates, standards, and review processes for the creation, updating, and approval of staff position descriptions and volunteer role descriptions.
Provide oversight and guidance to management during the development or revision of a position or role description using established protocols.
Conduct regular and periodic reviews of position and volunteer role descriptions to ensure ongoing relevance, clarity, and organizational alignment.
Ensure position description and role description libraries are integrated with recruitment and onboarding systems and workflows.
Leadership & Management: 25 %
Hire, train, mentor, and manage staff, ensuring individual and team development, alignment with goals, and adherence to policies and best practices.
Provide direct supervision and coaching to strengthen communication capacity across departments, building a culture of clear, consistent, and mission-driven storytelling.
Meet with direct reports to identify and resolve problems; perform personnel actions, such as approving timesheets and evaluating performance.
Monitor workload distribution and team capacity to ensure sustainable operations and effective service delivery.
Coach and train direct reports to build sourcing and outreach capabilities across the Recruitment & Onboarding team for position and role levels, ensuring sustainability and high-quality recruitment practices.
Foster a collaborative, service-oriented, and mission-aligned team culture grounded in professionalism, confidentiality, and continuous improvement.
Partner with hiring managers and organizational leaders to clarify staffing and volunteer needs, define hiring and onboarding criteria, and set expectations for recruitment and onboarding timelines.
Review hiring and volunteer placement outcomes and intervene when barriers, delays, or risks arise.
Serve as the primary escalation point for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement issues, resolving most challenges and elevating matters to People & Culture leadership when issues involve policy interpretation, legal or compliance risk, and/or cross-departmental impact.
Supports the development of the Recruitment & Onboarding budget in collaboration with the Senior Director, Human Resources; tracks results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approves and monitors team expenditures within established parameters.
Organizational Impact: 10%
Actively contribute as a core member of the Center’s DEI committee, providing insight, data analysis, and recommendations related to recruitment, onboarding, risk mitigation, and data analytics to inform innovative practices to enhance organizational culture.
Lead the implementation of DEI initiatives aligned with organizational priorities for recruitment and onboarding of staff and volunteers.
Support and prioritize the Center’s DEI objectives and integrate as opportunities arise.
May actively serve on various organizational wide committees as assigned.
Other Duties as Assigned: 5%
Perform special projects and research as assigned.
Perform other duties as assigned.
Supervisory Responsibility:
- Human Resources Specialist
- Volunteer Recruitment & Onboarding Coordinator
1 - Volunteer Recruitment & Onboarding Manager
Knowledge, Skills, and Abilities:
Strong commitment to the mission and strategic priorities of The Marine Mammal Center.
Ability to understand strategic organizational issues and influence change.
Strong knowledge of human resources practices, policies, and procedures, with demonstrated judgment and discretion in application
Demonstrated knowledge of current recruitment, onboarding, talent acquisition tools, strategies, processes, and best practices.
Experience serving as a system administrator/super user for a complex Applicant Tracking System (ATS), including requisitions, job postings, candidate communications, interview scheduling, offer management, onboarding workflows, and advanced analytics/reporting.
Experience implementing, optimizing, and maintaining platforms, including workflow design, change management, documentation, and end-user training.
Experience managing vendor relationships, contracts, and service delivery for recruiting systems and related tools.
Experience with employer branding and recruitment-related marketing strategies to support candidate attraction and engagement.
Strong, current knowledge of applicable state and federal laws and regulations related to recruiting and hiring.
Demonstrated ability to develop, interpret, and leverage data and analytics to inform strategy, drive continuous improvement, and improve outcomes.
Customer-focused approach with the ability to understand stakeholder needs, set clear expectations, and consistently deliver high-quality service.
Strong leadership and team building skills, with the ability to motivate team members, balance workloads, set priorities, monitor performance, and mentor, coach and develop talent.
Ability to quickly establish professional rapport with internal customers; approachable and able to engage with sensitivity, patience, and professionalism in addressing interpersonal concerns.
Demonstrated professionalism and confidentiality in handling sensitive and confidential information.
Excellent written, verbal, active listening, presentation, and facilitation skills, with the ability to communicate clearly, concisely, and timely.
Comfort participating in group presentations and negotiations, representing the function effectively with internal and external stakeholders.
Ability to work collaboratively and maintain open communication in a team environment, partnering effectively across functions and levels.
Ability to work independently to manage projects, priorities, commitments, and deadlines.
Strong organization skills including attention to detail, effective problem-solving, multitasking, and time management.
Ability to solve complex problems efficiently and effectively, applying sound judgment and making timely decisions
Demonstrated ability to take initiative, prioritize competing demands, resolve conflicts, and follow through to completion
Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approach and supports others in adopting new processes and expectations.
Proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and virtual collaboration tools (Asana, Slack, Teams, Zoom).
Ability to build and sustain effective working relationships with people from diverse backgrounds while demonstrating self-awareness, respect, and professionalism.
Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.
Qualifications and Experience:
Professional HR certification such as SHRM-SCP or SPHR preferred.
Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.)
This position requires a combination of education and/or experience equivalent to a bachelor’s degree in human resources or related field; and 7 years of experience directly related in recruitment and onboarding operations, with at least 5 years in a leadership/people management capacity.
Work Environment & Physical Requirements:
This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
Routinely uses standard office equipment, which may involve repetitive motion.
This role involves extended periods of desk work and computer use.
Job responsibilities may include physical tasks requiring manual dexterity, coordination, and mobility, including lifting or moving up to 25 pounds.
Exposure to odors associated with animals and the care of animals.
Limited exposure to allergens and zoonotic diseases.
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
OUR MISSION
The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.
ABOUT THE MARINE MAMMAL CENTER For more information, please visit our “About Us” page at www.marinemammalcenter.org
To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Full Time
We’re Hiring!
Associate Director, Recruitment & Onboarding
Location of Position: Marin Headlands, Sausalito, California
Reports to : Senior Director, People & Culture
Position Classification & Expected Hours of Work, and Travel:
This is a full-time position.
Regular onsite work is required.
Days and hours of work may vary according to the needs of The Marine Mammal Center.
Evening, weekend, and holiday work is required as job duties demand.
Travel within California is expected for this position.
Compensation Range: $93,600 - $109,738 annual
Benefits:
Holidays
Sick Time
Vacation
Medical, Dental, and Vision
Life Insurance
Long Term Disability Insurance
401k Retirement Plan
Employee Assistance Program
Job Summary:
The Associate Director, Recruitment & Onboarding serves as the senior operational lead and is the architect for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement at The Marine Mammal Center. This role provides strategic input, architectural design, and operational leadership to ensure recruitment and onboarding practices are consistent, equitable, compliant, and aligned with the Center’s mission and strategic priorities. The Associate Director, Recruitment & Onboarding translates organizational direction, workforce and volunteer priorities, and operational needs into scalable recruitment and onboarding frameworks, tools, and practices. This role oversees and develops a multidisciplinary recruitment team, manages recruitment systems, and stewards the organization’s staff position description and volunteer role description libraries. This role is accountable for day-to-day staff hiring outcomes and volunteer placements. This position actively supports the Center’s mission by ensuring the organization attracts, selects, and onboards a diverse, skilled, and mission-aligned staff workforce and volunteer community.
Essential Functions:
Recruitment & Onboarding Strategy: 60%
Serve as the senior operational lead and manage recruitment and onboarding frameworks that support staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement, aligned with organizational priorities established by the People & Culture department and Executive leadership
Provide oversight of end-to-end processes for staff and volunteer recruitment and onboarding, ensuring consistent, equitable, and high-quality practices.
Manage and administer all Applicant Tracking System (ATS) and onboarding platforms, ensuring appropriate configuration, data integrity, user access, and system performance.
Provide operational leadership for ATS and onboarding platform reviews, assessing system effectiveness, alignment with organizational needs, compliance requirements, and user experience.
Lead and support the development of Requests for Proposal (RFPs) for recruitment and onboarding systems as needed, including requirements gathering, evaluation criteria, and cross-functional coordination.
Manage and facilitate recruitment and onboarding vendor evaluation and selection processes, including demonstrations, comparative analysis, and recommendation development in partnership with People & Culture leadership and other stakeholders as needed.
Provide leadership and guidance for recruitment and onboarding system implementation, configuration, testing, and rollout, ensuring data integrity, minimal disruption, and alignment with recruitment and onboarding workflows as needed.
Ensure background checks, motor vehicle checks, Form I-9, E-Verify, and other pre-boarding requirements for staff and volunteers are completed accurately, efficiently, and in compliance with all applicable requirements.
Ensure recruitment and onboarding practices align with applicable federal, state, and local laws and regulations, funding requirements and budget constraints, and organizational policies.
Develop and maintain dashboards and reports measuring staff time-to-fill, source of staff hire, volunteer pipeline health, placement timelines, compliance, candidate and volunteer experience, and outreach or event return on investment (ROI).
Review recruitment and onboarding data to identify trends, risks, and gaps; implement corrective actions and provide recommendations to People & Culture leadership as needed.
Lead continuous improvement of recruitment and onboarding frameworks, tools, and standards to strengthen effectiveness, experience, and outcomes.
Design sourcing approaches that support organizational hiring priorities, including proactive pipeline development for hard-to-fill, technical, and mission-critical staff roles.
Provide oversight of talent pipeline development for staff and volunteers, ensuring sustainable, mission-aligned candidate and volunteer pools are maintained.
Serve as a visible talent brand ambassador for the Center, confidently articulating the organization’s mission, impact, culture, and opportunities to candidates and prospective volunteers.
Engage directly in sourcing and outreach activities for staff and volunteer roles when positions are senior-level, highly specialized, strategically critical, or present unique recruitment challenges.
Establish standards and expectations for candidate and volunteer experience across recruitment stages, ensuring timely communication, structured interviews, and consistent offer or placement practices.
Manage and steward the Center’s staff position description library and role description library, ensuring consistency, accuracy, and alignment with organizational structure, position and role levels, equitable classification practices, workforce planning, and operational needs.
Maintain established templates, standards, and review processes for the creation, updating, and approval of staff position descriptions and volunteer role descriptions.
Provide oversight and guidance to management during the development or revision of a position or role description using established protocols.
Conduct regular and periodic reviews of position and volunteer role descriptions to ensure ongoing relevance, clarity, and organizational alignment.
Ensure position description and role description libraries are integrated with recruitment and onboarding systems and workflows.
Leadership & Management: 25 %
Hire, train, mentor, and manage staff, ensuring individual and team development, alignment with goals, and adherence to policies and best practices.
Provide direct supervision and coaching to strengthen communication capacity across departments, building a culture of clear, consistent, and mission-driven storytelling.
Meet with direct reports to identify and resolve problems; perform personnel actions, such as approving timesheets and evaluating performance.
Monitor workload distribution and team capacity to ensure sustainable operations and effective service delivery.
Coach and train direct reports to build sourcing and outreach capabilities across the Recruitment & Onboarding team for position and role levels, ensuring sustainability and high-quality recruitment practices.
Foster a collaborative, service-oriented, and mission-aligned team culture grounded in professionalism, confidentiality, and continuous improvement.
Partner with hiring managers and organizational leaders to clarify staffing and volunteer needs, define hiring and onboarding criteria, and set expectations for recruitment and onboarding timelines.
Review hiring and volunteer placement outcomes and intervene when barriers, delays, or risks arise.
Serve as the primary escalation point for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement issues, resolving most challenges and elevating matters to People & Culture leadership when issues involve policy interpretation, legal or compliance risk, and/or cross-departmental impact.
Supports the development of the Recruitment & Onboarding budget in collaboration with the Senior Director, Human Resources; tracks results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approves and monitors team expenditures within established parameters.
Organizational Impact: 10%
Actively contribute as a core member of the Center’s DEI committee, providing insight, data analysis, and recommendations related to recruitment, onboarding, risk mitigation, and data analytics to inform innovative practices to enhance organizational culture.
Lead the implementation of DEI initiatives aligned with organizational priorities for recruitment and onboarding of staff and volunteers.
Support and prioritize the Center’s DEI objectives and integrate as opportunities arise.
May actively serve on various organizational wide committees as assigned.
Other Duties as Assigned: 5%
Perform special projects and research as assigned.
Perform other duties as assigned.
Supervisory Responsibility:
- Human Resources Specialist
- Volunteer Recruitment & Onboarding Coordinator
1 - Volunteer Recruitment & Onboarding Manager
Knowledge, Skills, and Abilities:
Strong commitment to the mission and strategic priorities of The Marine Mammal Center.
Ability to understand strategic organizational issues and influence change.
Strong knowledge of human resources practices, policies, and procedures, with demonstrated judgment and discretion in application
Demonstrated knowledge of current recruitment, onboarding, talent acquisition tools, strategies, processes, and best practices.
Experience serving as a system administrator/super user for a complex Applicant Tracking System (ATS), including requisitions, job postings, candidate communications, interview scheduling, offer management, onboarding workflows, and advanced analytics/reporting.
Experience implementing, optimizing, and maintaining platforms, including workflow design, change management, documentation, and end-user training.
Experience managing vendor relationships, contracts, and service delivery for recruiting systems and related tools.
Experience with employer branding and recruitment-related marketing strategies to support candidate attraction and engagement.
Strong, current knowledge of applicable state and federal laws and regulations related to recruiting and hiring.
Demonstrated ability to develop, interpret, and leverage data and analytics to inform strategy, drive continuous improvement, and improve outcomes.
Customer-focused approach with the ability to understand stakeholder needs, set clear expectations, and consistently deliver high-quality service.
Strong leadership and team building skills, with the ability to motivate team members, balance workloads, set priorities, monitor performance, and mentor, coach and develop talent.
Ability to quickly establish professional rapport with internal customers; approachable and able to engage with sensitivity, patience, and professionalism in addressing interpersonal concerns.
Demonstrated professionalism and confidentiality in handling sensitive and confidential information.
Excellent written, verbal, active listening, presentation, and facilitation skills, with the ability to communicate clearly, concisely, and timely.
Comfort participating in group presentations and negotiations, representing the function effectively with internal and external stakeholders.
Ability to work collaboratively and maintain open communication in a team environment, partnering effectively across functions and levels.
Ability to work independently to manage projects, priorities, commitments, and deadlines.
Strong organization skills including attention to detail, effective problem-solving, multitasking, and time management.
Ability to solve complex problems efficiently and effectively, applying sound judgment and making timely decisions
Demonstrated ability to take initiative, prioritize competing demands, resolve conflicts, and follow through to completion
Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approach and supports others in adopting new processes and expectations.
Proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and virtual collaboration tools (Asana, Slack, Teams, Zoom).
Ability to build and sustain effective working relationships with people from diverse backgrounds while demonstrating self-awareness, respect, and professionalism.
Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.
Qualifications and Experience:
Professional HR certification such as SHRM-SCP or SPHR preferred.
Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.)
This position requires a combination of education and/or experience equivalent to a bachelor’s degree in human resources or related field; and 7 years of experience directly related in recruitment and onboarding operations, with at least 5 years in a leadership/people management capacity.
Work Environment & Physical Requirements:
This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
Routinely uses standard office equipment, which may involve repetitive motion.
This role involves extended periods of desk work and computer use.
Job responsibilities may include physical tasks requiring manual dexterity, coordination, and mobility, including lifting or moving up to 25 pounds.
Exposure to odors associated with animals and the care of animals.
Limited exposure to allergens and zoonotic diseases.
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
OUR MISSION
The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.
ABOUT THE MARINE MAMMAL CENTER For more information, please visit our “About Us” page at www.marinemammalcenter.org
To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Supervisor, Information Technology
Mt. San Jacinto College
Salary $6,866.35 - $10,083.48 Monthly
Location District Wide (multiple campuses), CA
Job Type Full Time
Job Number 03328
Department Information Technology
Division Institutional Effectiveness/Research/Grants
Closing Date 3/5/2026 11:59 PM Pacific
Salary Level 27
Salary Schedule Range (From Step - To) 1 to 14
Weekly Hours 40
Daily Work Schedule (Start - Stop) Monday - Thursday 7:30 am - 5 pm; Friday 7:30 am - 11:30 am
Contract Length 12 months
Occupational Group U Supervisor
Position Type R Regular
Categorically Funded No
# of Positions 3
JOB SUMMARY
We have an exciting opportunity for three (3) Supervisor, Information Technology positions located at San Jacinto, Menifee, and Temecula, CA .
Under the direction of the area administrator, provide leadership and operational oversight for information technology (IT) activities within assigned areas of responsibility across assigned District sites. Areas of responsibility may include IT project management, systems analysis, design and implementation, database administration, network administration, and computer operations and support. Incumbent will serve as a strategic liaison between frontline technology services and the broader Information Technology division and will promote consistent service delivery, effective communication, and alignment with District goals, Board Policies, and Administrative Procedures.
CONDITIONS OF EMPLOYMENT
• This position serves District-Wide; applicants may be assigned to any district facility. Work hours and worksite locations are subject to change depending on department needs.
• Initial placement on the salary schedule will be commensurate with education and experience, not to exceed step four (4) on the assigned salary schedule for new hires.
• A six-month probationary period must be successfully completed before the selected candidate is considered a permanent employee of the district.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.
• Supervises technical support services including hardware and system software installation and support, network operations, data and system backups; provides support in maintaining District data communication networks; responds to data network hardware problems as they occur; and assist with network recovery. • Prioritizes projects using established criteria; assigns optimal resources for projects and develops project timelines; modifies resources and/or timelines as necessary and appropriate; evaluates project alternatives; prevents or resolves project problems; performs post-implementation evaluation of projects. • Assist in developing staffing priorities for assigned areas; participate in the hiring processes for full & part-time personnel; coach, train, supervise, and evaluate assigned personnel. • Assign, monitor, and prioritize daily workloads, ensuring equitable distribution and timely resolution of service tickets; oversee the daily intake, triage, and resolution of support tickets through the District's IT service manager system. • Ensure service-level agreements (SLAs) are met, escalate complex issues appropriately, and communicate status updates to end-users. • Develop and implement recapitalization and replacement plans for client computing assets, ensuring alignment with District budget cycles; assist in the development of the operating budget for assigned areas; monitor and take necessary action regarding expenditures for assigned areas. • Oversee software inventory, license compliance, and deployment strategies in coordination with department leadership. • Work closely with department leadership team to align technology support with the Technology Master Plan (TMP) and institutional strategic priorities; integrate innovation technology planning to support the District's strategic priorities and long-term TMP. • Identify recurring issues and recommend process/training improvements; participate in planning meetings to evaluate new technologies and service enhancements; provide feedback on resource needs, workload trends, and user experience; evaluate and recommend emerging technologies to enhance operational efficiency. • Ensure site operations adhere to District's Information Technology policies, Board Policies, and Administrative Procedures; interprets, applies and communicates information regarding laws, regulations and District policies and procedures. • Maintain accurate documentation and records on hardware inventory (including desktops, laptops, peripherals, and specialized equipment), site technology assets, procedures, and support workflows. • Provides support for conducting periodic hardware, software and network audits to ensure and obtain optimal performance; makes effective use of warranties, preventive and remedial maintenance programs; support inventory reviews and technology-related reporting. • Performs other related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of:
• Principles and practices of information technology related to area of assignment. • Principles and techniques of systems analysis and computer programming. • Installation, operation, and maintenance of computer software and hardware. • Management of large asset inventory. • Modern office practices, methods, computer equipment and applications. • Operational characteristics, services and activities of a technical support services program. • Desktop computers, equipment, peripherals, operating systems and applications, database, network, and system administration functions. • Network operating systems, architecture, and equipment. • Procedures and practices of network installation, configuration, repair, maintenance. • Configuration and interoperability of desktop computers, servers and end-user devices. • Principles and practices of network installation, configuration, repair and maintenance, network operating systems, architecture and equipment. • Structured wiring theory, components, techniques and practice. • Principles, techniques and tools for effective and efficient troubleshooting and performance monitoring of computerized systems. • Pertinent federal, state, and local laws, codes, and regulations. • Microsoft Endpoint Configuration Manager (SCCM), Intune, or other enterprise desktop management platforms. • ITIL service management practices. • Equipment, tools and materials used in information technology. Skills in: N/A
Ability to:
• Analyze data and draw sound conclusions. • Communicate effectively both orally and in writing. • Establish, maintain, and foster effective working relationships with those contacted in the course of work • Maintains current knowledge of the field. • Promote a culture of excellent customer service, accountability, and continuous improvement. • Supervise and participate in the management of a comprehensive database, network, and system administration environment as well as a comprehensive computer & technical support services. • Consult with and advise interested parties on a variety of subject matter areas translating technical terms into everyday language. • Implement data back-up, security and recovery plans. • Develop effective system maintenance procedures. • Write and orally express difficult and complex concepts clearly and concisely. • Analyze problems in computer operations, program logic, and communications, and develop appropriate solutions. • Demonstrate excellent time management and organizational skills. • Analyze user needs and formulate and present technical recommendations. • Research, analyze and evaluate new service delivery methods and techniques. • Interpret and apply federal, state and local policies, laws and regulations. • Plan and organize work to meet changing priorities and deadlines. • Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
QUALIFICATIONS AND REQUIREMENTS
Education and Experience:
• An associate degree from an accredited institution in Computer Information Systems, Information Technology, or a related field (*attach transcripts); AND • Four (4) years of experience in desktop/client computing support or related information technology experience responsible for technical, analytical and/or supervisory tasks for computer systems or services; OR • An equivalent combination of education, training, and/or experience.***To ensure a fair and compliant screening process, application materials must only include minimal personal information. Application materials must not include your date of birth, Social Security number, photographs, URLs, QR codes, LinkedIn profiles, or any other embedded links directing to personal information or external websites. The only exception applies to transcript documents where certain information may appear by default. Application submissions containing any of the above items will be marked as incomplete and will not be considered***
Licenses and Certifications: Must possess, or be able to obtain by date of appointment, a valid California driver's license and have a satisfactory driving record.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT This classification performs duties in a controlled-temperature environment including working under typical office conditions with exposure to dust and allergens and responding to emergency system and equipment failure. It requires the ability to sit for extended periods of time in front of a computer screen; use finger dexterity and hand strength to perform simple grasping and fine manipulation; operate a computer and other office equipment on a daily basis; communicate in person and via phone; twisting to reach equipment or supplies; ability to lift to 40 pounds.
This work is performed indoors at campus computer center, in classrooms and various satellite campus locations.
THE COLLEGE
To learn more about Mt. San Jacinto Community College District, visit https://msjc.edu/humanresources/
To apply, please visit https://apptrkr.com/6936716
Full Time
Supervisor, Information Technology
Mt. San Jacinto College
Salary $6,866.35 - $10,083.48 Monthly
Location District Wide (multiple campuses), CA
Job Type Full Time
Job Number 03328
Department Information Technology
Division Institutional Effectiveness/Research/Grants
Closing Date 3/5/2026 11:59 PM Pacific
Salary Level 27
Salary Schedule Range (From Step - To) 1 to 14
Weekly Hours 40
Daily Work Schedule (Start - Stop) Monday - Thursday 7:30 am - 5 pm; Friday 7:30 am - 11:30 am
Contract Length 12 months
Occupational Group U Supervisor
Position Type R Regular
Categorically Funded No
# of Positions 3
JOB SUMMARY
We have an exciting opportunity for three (3) Supervisor, Information Technology positions located at San Jacinto, Menifee, and Temecula, CA .
Under the direction of the area administrator, provide leadership and operational oversight for information technology (IT) activities within assigned areas of responsibility across assigned District sites. Areas of responsibility may include IT project management, systems analysis, design and implementation, database administration, network administration, and computer operations and support. Incumbent will serve as a strategic liaison between frontline technology services and the broader Information Technology division and will promote consistent service delivery, effective communication, and alignment with District goals, Board Policies, and Administrative Procedures.
CONDITIONS OF EMPLOYMENT
• This position serves District-Wide; applicants may be assigned to any district facility. Work hours and worksite locations are subject to change depending on department needs.
• Initial placement on the salary schedule will be commensurate with education and experience, not to exceed step four (4) on the assigned salary schedule for new hires.
• A six-month probationary period must be successfully completed before the selected candidate is considered a permanent employee of the district.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements and duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.
• Supervises technical support services including hardware and system software installation and support, network operations, data and system backups; provides support in maintaining District data communication networks; responds to data network hardware problems as they occur; and assist with network recovery. • Prioritizes projects using established criteria; assigns optimal resources for projects and develops project timelines; modifies resources and/or timelines as necessary and appropriate; evaluates project alternatives; prevents or resolves project problems; performs post-implementation evaluation of projects. • Assist in developing staffing priorities for assigned areas; participate in the hiring processes for full & part-time personnel; coach, train, supervise, and evaluate assigned personnel. • Assign, monitor, and prioritize daily workloads, ensuring equitable distribution and timely resolution of service tickets; oversee the daily intake, triage, and resolution of support tickets through the District's IT service manager system. • Ensure service-level agreements (SLAs) are met, escalate complex issues appropriately, and communicate status updates to end-users. • Develop and implement recapitalization and replacement plans for client computing assets, ensuring alignment with District budget cycles; assist in the development of the operating budget for assigned areas; monitor and take necessary action regarding expenditures for assigned areas. • Oversee software inventory, license compliance, and deployment strategies in coordination with department leadership. • Work closely with department leadership team to align technology support with the Technology Master Plan (TMP) and institutional strategic priorities; integrate innovation technology planning to support the District's strategic priorities and long-term TMP. • Identify recurring issues and recommend process/training improvements; participate in planning meetings to evaluate new technologies and service enhancements; provide feedback on resource needs, workload trends, and user experience; evaluate and recommend emerging technologies to enhance operational efficiency. • Ensure site operations adhere to District's Information Technology policies, Board Policies, and Administrative Procedures; interprets, applies and communicates information regarding laws, regulations and District policies and procedures. • Maintain accurate documentation and records on hardware inventory (including desktops, laptops, peripherals, and specialized equipment), site technology assets, procedures, and support workflows. • Provides support for conducting periodic hardware, software and network audits to ensure and obtain optimal performance; makes effective use of warranties, preventive and remedial maintenance programs; support inventory reviews and technology-related reporting. • Performs other related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of:
• Principles and practices of information technology related to area of assignment. • Principles and techniques of systems analysis and computer programming. • Installation, operation, and maintenance of computer software and hardware. • Management of large asset inventory. • Modern office practices, methods, computer equipment and applications. • Operational characteristics, services and activities of a technical support services program. • Desktop computers, equipment, peripherals, operating systems and applications, database, network, and system administration functions. • Network operating systems, architecture, and equipment. • Procedures and practices of network installation, configuration, repair, maintenance. • Configuration and interoperability of desktop computers, servers and end-user devices. • Principles and practices of network installation, configuration, repair and maintenance, network operating systems, architecture and equipment. • Structured wiring theory, components, techniques and practice. • Principles, techniques and tools for effective and efficient troubleshooting and performance monitoring of computerized systems. • Pertinent federal, state, and local laws, codes, and regulations. • Microsoft Endpoint Configuration Manager (SCCM), Intune, or other enterprise desktop management platforms. • ITIL service management practices. • Equipment, tools and materials used in information technology. Skills in: N/A
Ability to:
• Analyze data and draw sound conclusions. • Communicate effectively both orally and in writing. • Establish, maintain, and foster effective working relationships with those contacted in the course of work • Maintains current knowledge of the field. • Promote a culture of excellent customer service, accountability, and continuous improvement. • Supervise and participate in the management of a comprehensive database, network, and system administration environment as well as a comprehensive computer & technical support services. • Consult with and advise interested parties on a variety of subject matter areas translating technical terms into everyday language. • Implement data back-up, security and recovery plans. • Develop effective system maintenance procedures. • Write and orally express difficult and complex concepts clearly and concisely. • Analyze problems in computer operations, program logic, and communications, and develop appropriate solutions. • Demonstrate excellent time management and organizational skills. • Analyze user needs and formulate and present technical recommendations. • Research, analyze and evaluate new service delivery methods and techniques. • Interpret and apply federal, state and local policies, laws and regulations. • Plan and organize work to meet changing priorities and deadlines. • Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
QUALIFICATIONS AND REQUIREMENTS
Education and Experience:
• An associate degree from an accredited institution in Computer Information Systems, Information Technology, or a related field (*attach transcripts); AND • Four (4) years of experience in desktop/client computing support or related information technology experience responsible for technical, analytical and/or supervisory tasks for computer systems or services; OR • An equivalent combination of education, training, and/or experience.***To ensure a fair and compliant screening process, application materials must only include minimal personal information. Application materials must not include your date of birth, Social Security number, photographs, URLs, QR codes, LinkedIn profiles, or any other embedded links directing to personal information or external websites. The only exception applies to transcript documents where certain information may appear by default. Application submissions containing any of the above items will be marked as incomplete and will not be considered***
Licenses and Certifications: Must possess, or be able to obtain by date of appointment, a valid California driver's license and have a satisfactory driving record.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT This classification performs duties in a controlled-temperature environment including working under typical office conditions with exposure to dust and allergens and responding to emergency system and equipment failure. It requires the ability to sit for extended periods of time in front of a computer screen; use finger dexterity and hand strength to perform simple grasping and fine manipulation; operate a computer and other office equipment on a daily basis; communicate in person and via phone; twisting to reach equipment or supplies; ability to lift to 40 pounds.
This work is performed indoors at campus computer center, in classrooms and various satellite campus locations.
THE COLLEGE
To learn more about Mt. San Jacinto Community College District, visit https://msjc.edu/humanresources/
To apply, please visit https://apptrkr.com/6936716
Digital Transformation Manager
Valley Water
Salary: $165,942.40 - $211,952.00 Annually
Job Type: Full-Time
Job Number: 01965-E
Location: CA, CA
Department: Information Technology
Closing: 3/1/2026 11:59 PM Pacific
Description
Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.
Overview:
The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water's records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.
This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.
The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.About Valley Water:Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.
Key Responsibilities include, but are not limited to:
Customer Service & Stakeholder Support
• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information. • Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests. • Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience. • Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.
Helpdesk Oversight & management
• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents. • Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows. • Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency. • Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets. • Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to: • Average speed to answer • Call response times • Abandonment rates • First-call resolution rate • Ticket aging and backlog metrics • SLA compliance • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents. • Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements. • Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience. • Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes. • Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.
Information Governance & Risk Management
• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements. • Ensure confidentiality, security, and proper disposition of sensitive and confidential records. • Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.
Automation & Digital Transformation
• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards. • Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately. • Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload. • Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.
Reference Library & Records Management
• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials. • Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials. • Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements. • Restore, preserve, and digitize historic documents and original media.
Public Records & Legal Compliance
• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests. • Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel. • Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act. • Review records responses for quality control, accuracy, and lawful disclosure or exemption. • Provide sworn testimony during deposition proceedings related to records management, as required.
Leadership & Administration
• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts. • Supervise staff and support professional development and effective workload management. • Prepare and present staff reports, recommendations, and program updates to leadership.
Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
Ideal Experience:
• Five (5) years of progressively responsible records management, helpdesk management, library services, or related experience. • At least two (2) years of direct supervisory or program management experience. • Experience managing large-scale records collections, including off-site archival storage and onsite digital information • Experience managing help desk or call center functions and call center automation • Demonstrated experience administering Public Records Act requests and legal records production. • Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.
Ideal Skills and Abilities:
• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency. • Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences. • Ability to independently administer complex records and library programs while collaborating across departments. • Strong analytical, organizational, and project management skills. • Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions. • Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment. • Ability to clearly describe records systems, locations, and information environments to internal and external requestors. • Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.
Ideal Knowledge:
• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles. • Confidentiality, security, retention, disposition, and destruction of public records. • Search and retrieval techniques for complex, multi-modal information systems. • Federal and state laws and regulations related to public records, including the California Public Records Act. • Digital asset management, metadata standards, taxonomy, and cataloging practices. • Budget development, contract administration, and sound financial management practices. • Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.
Ideal Training and Education:
• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. • A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.
Required License or Certificate
To review the Job Description, please click https://tinyurl.com/23c8u66x
Records & Library Services Unit (Position Code 423)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.
This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).
Selection Process
(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.
NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.
Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.
Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.
To apply, please visit https://apptrkr.com/6936060
Full Time
Digital Transformation Manager
Valley Water
Salary: $165,942.40 - $211,952.00 Annually
Job Type: Full-Time
Job Number: 01965-E
Location: CA, CA
Department: Information Technology
Closing: 3/1/2026 11:59 PM Pacific
Description
Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.
Overview:
The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water's records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.
This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.
The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.About Valley Water:Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.
Key Responsibilities include, but are not limited to:
Customer Service & Stakeholder Support
• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information. • Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests. • Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience. • Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.
Helpdesk Oversight & management
• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents. • Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows. • Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency. • Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets. • Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to: • Average speed to answer • Call response times • Abandonment rates • First-call resolution rate • Ticket aging and backlog metrics • SLA compliance • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents. • Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements. • Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience. • Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes. • Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.
Information Governance & Risk Management
• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements. • Ensure confidentiality, security, and proper disposition of sensitive and confidential records. • Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.
Automation & Digital Transformation
• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards. • Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately. • Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload. • Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.
Reference Library & Records Management
• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials. • Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials. • Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements. • Restore, preserve, and digitize historic documents and original media.
Public Records & Legal Compliance
• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests. • Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel. • Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act. • Review records responses for quality control, accuracy, and lawful disclosure or exemption. • Provide sworn testimony during deposition proceedings related to records management, as required.
Leadership & Administration
• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts. • Supervise staff and support professional development and effective workload management. • Prepare and present staff reports, recommendations, and program updates to leadership.
Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
Ideal Experience:
• Five (5) years of progressively responsible records management, helpdesk management, library services, or related experience. • At least two (2) years of direct supervisory or program management experience. • Experience managing large-scale records collections, including off-site archival storage and onsite digital information • Experience managing help desk or call center functions and call center automation • Demonstrated experience administering Public Records Act requests and legal records production. • Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.
Ideal Skills and Abilities:
• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency. • Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences. • Ability to independently administer complex records and library programs while collaborating across departments. • Strong analytical, organizational, and project management skills. • Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions. • Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment. • Ability to clearly describe records systems, locations, and information environments to internal and external requestors. • Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.
Ideal Knowledge:
• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles. • Confidentiality, security, retention, disposition, and destruction of public records. • Search and retrieval techniques for complex, multi-modal information systems. • Federal and state laws and regulations related to public records, including the California Public Records Act. • Digital asset management, metadata standards, taxonomy, and cataloging practices. • Budget development, contract administration, and sound financial management practices. • Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.
Ideal Training and Education:
• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. • A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.
Required License or Certificate
To review the Job Description, please click https://tinyurl.com/23c8u66x
Records & Library Services Unit (Position Code 423)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.
This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).
Selection Process
(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.
NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.
Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.
Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.
To apply, please visit https://apptrkr.com/6936060
Alachua County Board of County Commissioners
Gainesville (Library HQ), FL
Minimum Qualifications Master’s degree in library science from a library school program accredited by the American Library Association or a master's degree in public administration, an M.B.A., or closely related field and four years supervisory experience. Must possess a valid State of Florida Driver's license and be insurable by the District's insurance carrier. Must provide own means of transportation. Successful completion of a drug screen and criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is highly responsible professional administrative work directing a major section of the Public Services Division of the Alachua County Library District. An employee in this classification is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. Work is performed independently under the direction of the Public Services Division Director and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section of the Public Services Division, including but not limited to: reference and information services, readers’ advisory, programming, circulation, outreach and community liaison, services to youth, services to adults, marketing and promotion. May have responsibility for District-wide coordination of specific services at the direction of the Public Services Division Director. Directly supervises Headquarters Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, branch managers, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Plans, organizes, and coordinates District-wide training related to library services. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Develops Section budget, monitors and controls budget expenditures. Plans and organizes services. Recommends policies to the Public Services Division Director and implements procedures for the Section. Assists in establishing standards for collections and services and devises control procedures to assure the attainment of standards. Works with other Section Administrators, Division Directors, and Library Administration to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies at the direction of the Public Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Public Services Division Director; assists in developing District-wide plans at the direction of the Public Services Division Director. Provides Board of Trustees and Governing Board with information as requested by the Public Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Recommends selection of library materials. Attends conferences and participates in related professional organizations. Drives a District vehicle to perform duties as required at various Alachua County Library branches. Performs related and other duties as assigned. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge of goals, principles, practices, systems and techniques of professional public library work. Comprehensive knowledge of management and supervisory techniques, the ability to apply them to create effective and efficient service, the ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Thorough knowledge of a variety of subject matters and related books and literature. Thorough knowledge of the principles of book selection. Thorough knowledge of reader interests, authors and available books and materials. Considerable knowledge of materials available within the District's agencies and other area libraries. Considerable knowledge of computerized library systems. Considerable knowledge of publisher and dealer practices and methods. Ability to analyze library problems and make sound improvement recommendations. Ability to effectively plan for and manage a library service within an independent taxing district. Ability to safely operate a District vehicle. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with library staff and the public. Ability to maintain complex records, perform research and in-depth analyses, and prepare reports. Ability to contribute to the overall growth and development of the Library District. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds in the handling of books. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information Professional library experience preferred but not required. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance: Employee Benefits New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Master’s degree in library science from a library school program accredited by the American Library Association or a master's degree in public administration, an M.B.A., or closely related field and four years supervisory experience. Must possess a valid State of Florida Driver's license and be insurable by the District's insurance carrier. Must provide own means of transportation. Successful completion of a drug screen and criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is highly responsible professional administrative work directing a major section of the Public Services Division of the Alachua County Library District. An employee in this classification is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. Work is performed independently under the direction of the Public Services Division Director and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section of the Public Services Division, including but not limited to: reference and information services, readers’ advisory, programming, circulation, outreach and community liaison, services to youth, services to adults, marketing and promotion. May have responsibility for District-wide coordination of specific services at the direction of the Public Services Division Director. Directly supervises Headquarters Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, branch managers, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Plans, organizes, and coordinates District-wide training related to library services. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Develops Section budget, monitors and controls budget expenditures. Plans and organizes services. Recommends policies to the Public Services Division Director and implements procedures for the Section. Assists in establishing standards for collections and services and devises control procedures to assure the attainment of standards. Works with other Section Administrators, Division Directors, and Library Administration to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies at the direction of the Public Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Public Services Division Director; assists in developing District-wide plans at the direction of the Public Services Division Director. Provides Board of Trustees and Governing Board with information as requested by the Public Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Recommends selection of library materials. Attends conferences and participates in related professional organizations. Drives a District vehicle to perform duties as required at various Alachua County Library branches. Performs related and other duties as assigned. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge of goals, principles, practices, systems and techniques of professional public library work. Comprehensive knowledge of management and supervisory techniques, the ability to apply them to create effective and efficient service, the ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Thorough knowledge of a variety of subject matters and related books and literature. Thorough knowledge of the principles of book selection. Thorough knowledge of reader interests, authors and available books and materials. Considerable knowledge of materials available within the District's agencies and other area libraries. Considerable knowledge of computerized library systems. Considerable knowledge of publisher and dealer practices and methods. Ability to analyze library problems and make sound improvement recommendations. Ability to effectively plan for and manage a library service within an independent taxing district. Ability to safely operate a District vehicle. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with library staff and the public. Ability to maintain complex records, perform research and in-depth analyses, and prepare reports. Ability to contribute to the overall growth and development of the Library District. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds in the handling of books. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information Professional library experience preferred but not required. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance: Employee Benefits New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Master's degree in counseling, psychology or related mental health field and one year of mental health counseling, victim services and/or crisis intervention experience, or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.Successful completion pre-employment drug Screen and successful completion of all applicable background checks pre-hire and ongoing are required. You must be a current BoCC employee to apply Position Summary This is responsible professional crisis intervention counseling work and projects coordination. An employee assigned to this classification provides supervision and guidance to both volunteers (professional and para-professional) and graduate students, assists in case management, counsels clients and helps to maintain a continuous community suicide prevention, crisis intervention and /or victim services program. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Supervises volunteers and graduate students using a formal evaluation method. Assists in case management review of case records established for each contact within the crisis intervention program. Assists staff and volunteers through individual and group conferences in analyzing case problems and in improving their diagnostic and clinical counseling skills. Counsels and refers clients to appropriate agencies or services in the community. Maintains effective liaison with assisting community mental health and other agencies. Informs community organizations of suicide prevention, victim services and/or crisis intervention techniques, procedures, and services available. Increases awareness of services through Public educational awareness programs in under-served minority and/or at risk communities. Develops and coordinates community-wide Public education programs and activities designed to increase awareness of services provided. Consults with staff concerning services to clients and volunteers. Coordinates and assists implementation of program policies and procedures. Ensures proper coding for statistical information and monitoring of program activities. Provides consulting and clinical services to County staff and administrators. Coordinates activities, groups, and internal projects geared toward personal and professional development of volunteers, graduate students, and staff. Participates on a crisis intervention and/or victim services team with other members of the staff and volunteers. Participates in a 24/7 on-call rotation. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention and/or victim service programs. Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide prevention and/or victim service programs. Ability to work with and counsel distraught clients. Ability to function in a team setting. Ability to supervise and appraise volunteers. Ability to coordinate and assist in the effective and efficient implementation of policies and procedures. Ability to react calmly and quickly in emergency situations. Ability to coordinate and supervise volunteers in emergency situations. Ability to communicate effectively both orally and in writing. Ability to develop and maintain good working relationships with assisting agencies, other County departments and employees and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and to be mobile. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Master's degree in counseling, psychology or related mental health field and one year of mental health counseling, victim services and/or crisis intervention experience, or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.Successful completion pre-employment drug Screen and successful completion of all applicable background checks pre-hire and ongoing are required. You must be a current BoCC employee to apply Position Summary This is responsible professional crisis intervention counseling work and projects coordination. An employee assigned to this classification provides supervision and guidance to both volunteers (professional and para-professional) and graduate students, assists in case management, counsels clients and helps to maintain a continuous community suicide prevention, crisis intervention and /or victim services program. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Supervises volunteers and graduate students using a formal evaluation method. Assists in case management review of case records established for each contact within the crisis intervention program. Assists staff and volunteers through individual and group conferences in analyzing case problems and in improving their diagnostic and clinical counseling skills. Counsels and refers clients to appropriate agencies or services in the community. Maintains effective liaison with assisting community mental health and other agencies. Informs community organizations of suicide prevention, victim services and/or crisis intervention techniques, procedures, and services available. Increases awareness of services through Public educational awareness programs in under-served minority and/or at risk communities. Develops and coordinates community-wide Public education programs and activities designed to increase awareness of services provided. Consults with staff concerning services to clients and volunteers. Coordinates and assists implementation of program policies and procedures. Ensures proper coding for statistical information and monitoring of program activities. Provides consulting and clinical services to County staff and administrators. Coordinates activities, groups, and internal projects geared toward personal and professional development of volunteers, graduate students, and staff. Participates on a crisis intervention and/or victim services team with other members of the staff and volunteers. Participates in a 24/7 on-call rotation. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention and/or victim service programs. Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide prevention and/or victim service programs. Ability to work with and counsel distraught clients. Ability to function in a team setting. Ability to supervise and appraise volunteers. Ability to coordinate and assist in the effective and efficient implementation of policies and procedures. Ability to react calmly and quickly in emergency situations. Ability to coordinate and supervise volunteers in emergency situations. Ability to communicate effectively both orally and in writing. Ability to develop and maintain good working relationships with assisting agencies, other County departments and employees and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and to be mobile. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
HUMAN RIGHTS SPECIALIST
City of Worcester
Title HUMAN RIGHTS SPECIALIST
Department/Division Diversity and Inclusion
Apply Start Date 01/09/2026
Apply End Date 2/15/2026
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 Annually
Description
HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6859736.
jeid-4f1220d727670f4283c3b831a368409c
Full Time
HUMAN RIGHTS SPECIALIST
City of Worcester
Title HUMAN RIGHTS SPECIALIST
Department/Division Diversity and Inclusion
Apply Start Date 01/09/2026
Apply End Date 2/15/2026
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 Annually
Description
HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6859736.
jeid-4f1220d727670f4283c3b831a368409c
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Competitive salary up to $150,000/year , based on experience. Master's degree or Certified Public Accountant with major course work in accounting, business administration, or a related field and five years progressively responsible governmental accounting and/or budgetary experience; or equivalent combination of related education, training, and experience. Acceptable equivalent education, training, and experience: Bachelor 's degree and Certified Public Accountant with major course work in accounting, business administration, or a related field, and seven years of progressively responsible governmental accounting and/or budgetary experience. Successful completion of a pre-employment drug screen and successful completion of all applicable background checks, pre-hire and ongoing, are required. Position Summary This is a highly professional and senior-level management position specific to directing the Budget and Fiscal Services Department. An employee assigned to this classification is responsible for the administration and management of financial matters, fiscal policies and procedures, and directing the assigned department and divisions; evaluating and coordinating existing programs and recommending revisions and/or new services. Work is performed under the broad direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Manages/coordinates and/or provides direct supervision over the activities of assigned supervisors and managers and/or employees, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending and approving personnel actions; conducting performance reviews; and may coordinate departmental training and/or orientation. Collaborates with Directors, Managers, County Staff, County Manager, and other officials to plan, coordinate, implement, and modify programs and matters affecting internal operations in assigned departments. Directs, plans, implements, and delivers written reports, oral presentations, and/or speeches as assigned by a higher-level Administrator. Ensures proper administration, development, and monitoring of budgets for Departments and Divisions; provides direction and reviews budget expenditures, revenues, appropriations, and enhancements. Develops, evaluates, and revises financial policies and procedures; recommends implementation of new policies. Maintains liaison with Finance and Accounting and works with staff on matters related to financial operations. Coordinates activities related to budget limits, timely and correct payment, and proper implementation of fiscal policies, rules, and regulations. Monitors expenditures for adherence to budgetary controls and proper implementation of financial policies, rules, and regulations. Designs, develops, and recommends implementation of fiscal information processing and control systems. Interprets the financial impacts of statutory changes and makes recommendations for proposed revisions and changes required for proper conformance. Directs and coordinates the efforts of designated divisions to meet the goals and objectives of the organization. Performs the listed duties, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the principles and practices of local government administration and organization. Thorough knowledge of the principles and practices of governmental accounting, budgeting, fiscal management, and management science. Thorough knowledge of the principles related to the legal requirements governing financial operations of the County. Considerable knowledge of all laws, rules, and regulations governing the various departments within the County. Knowledge of the organization's functions and financial problems of County governments. Ability to supervise and organize the work of staff, develop and motivate staff, enforce disciplinary procedures, and effectively appraise employee performance. Ability to facilitate teams in the resolution of issues and realization of goals and objectives. Ability to exercise leadership in a team-based management environment. Ability to develop, prepare, and monitor complex budgets. Ability to review County fiscal problems and proposed policies in terms of financial and administrative implications. Ability to plan, organize, and direct the work of professional and clerical employees and to develop improvements in County financial management practices. Ability to prepare, analyze, evaluate, and interpret fiscal, accounting, and management data. Ability to encourage and foster customer service focus, employee development and empowerment, commitment to environmental preservation and sustainable development, integrity, professionalism, and responsibility at all organizational levels. Ability to communicate effectively, both orally and in writing. Ability to prepare written reports and memoranda. Ability to establish and maintain effective working relationships with other employees, County officials and the public. Ability to make sound recommendations for office policies and procedures. Ability to develop objectives and implement short and long-range plans. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Competitive salary up to $150,000/year , based on experience. Master's degree or Certified Public Accountant with major course work in accounting, business administration, or a related field and five years progressively responsible governmental accounting and/or budgetary experience; or equivalent combination of related education, training, and experience. Acceptable equivalent education, training, and experience: Bachelor 's degree and Certified Public Accountant with major course work in accounting, business administration, or a related field, and seven years of progressively responsible governmental accounting and/or budgetary experience. Successful completion of a pre-employment drug screen and successful completion of all applicable background checks, pre-hire and ongoing, are required. Position Summary This is a highly professional and senior-level management position specific to directing the Budget and Fiscal Services Department. An employee assigned to this classification is responsible for the administration and management of financial matters, fiscal policies and procedures, and directing the assigned department and divisions; evaluating and coordinating existing programs and recommending revisions and/or new services. Work is performed under the broad direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Manages/coordinates and/or provides direct supervision over the activities of assigned supervisors and managers and/or employees, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending and approving personnel actions; conducting performance reviews; and may coordinate departmental training and/or orientation. Collaborates with Directors, Managers, County Staff, County Manager, and other officials to plan, coordinate, implement, and modify programs and matters affecting internal operations in assigned departments. Directs, plans, implements, and delivers written reports, oral presentations, and/or speeches as assigned by a higher-level Administrator. Ensures proper administration, development, and monitoring of budgets for Departments and Divisions; provides direction and reviews budget expenditures, revenues, appropriations, and enhancements. Develops, evaluates, and revises financial policies and procedures; recommends implementation of new policies. Maintains liaison with Finance and Accounting and works with staff on matters related to financial operations. Coordinates activities related to budget limits, timely and correct payment, and proper implementation of fiscal policies, rules, and regulations. Monitors expenditures for adherence to budgetary controls and proper implementation of financial policies, rules, and regulations. Designs, develops, and recommends implementation of fiscal information processing and control systems. Interprets the financial impacts of statutory changes and makes recommendations for proposed revisions and changes required for proper conformance. Directs and coordinates the efforts of designated divisions to meet the goals and objectives of the organization. Performs the listed duties, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the principles and practices of local government administration and organization. Thorough knowledge of the principles and practices of governmental accounting, budgeting, fiscal management, and management science. Thorough knowledge of the principles related to the legal requirements governing financial operations of the County. Considerable knowledge of all laws, rules, and regulations governing the various departments within the County. Knowledge of the organization's functions and financial problems of County governments. Ability to supervise and organize the work of staff, develop and motivate staff, enforce disciplinary procedures, and effectively appraise employee performance. Ability to facilitate teams in the resolution of issues and realization of goals and objectives. Ability to exercise leadership in a team-based management environment. Ability to develop, prepare, and monitor complex budgets. Ability to review County fiscal problems and proposed policies in terms of financial and administrative implications. Ability to plan, organize, and direct the work of professional and clerical employees and to develop improvements in County financial management practices. Ability to prepare, analyze, evaluate, and interpret fiscal, accounting, and management data. Ability to encourage and foster customer service focus, employee development and empowerment, commitment to environmental preservation and sustainable development, integrity, professionalism, and responsibility at all organizational levels. Ability to communicate effectively, both orally and in writing. Ability to prepare written reports and memoranda. Ability to establish and maintain effective working relationships with other employees, County officials and the public. Ability to make sound recommendations for office policies and procedures. Ability to develop objectives and implement short and long-range plans. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Beginning salary commensurate with qualifications and experience; hiring range between $49,332.61 - $ 67,070.02 Annually. Graduation from high school or equivalent. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen, physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Upon submission of application, proof of the following must be provided: Firesafety Inspector I by the State of Florida (Levels 1, 2, and 3) and Firesafety Inspector II by the State of Florida (Level 3). Level 1 Required Certifications: Firesafety Inspector I* Level 2 Required Certifications: Firesafety Inspector I* Three years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for Firesafety Inspector II* Level 3 Required Certifications: Firesafety Inspector I*, Firesafety Inspector II*, completion of a two-year college level program in Fire Sciences or related field. Six years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for any of the following: Fire Code Administrator*, NFPA Certified Fire Protection Specialist. *Indicates State of Florida Certification Fire Prevention Officer II A sworn affidavit attesting to the non-use of tobacco products. Click this link to retrieve tobacco affidavit. is required. Level 1 Required Certifications: Firesafety Inspector I* Preference given for Firefighter II* Level 2 Required Certifications: Firesafety Inspector I* Three years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for Firefighter II*, Firesafety Inspector II* Level 3 Required Certifications: Firesafety Inspector I*, Firesafety Inspector II*, Firefighter II* Six years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for any of the following: Fire Officer I*, Fire Officer II*, Fire Code Administrator*, NFPA Certified Fire Protection Specialist, completion of a two-year college level program in Fire Sciences or related field. *Indicates State of Florida Certification Position Summary This is responsible technical work reviewing plans and inspecting structures for adherence to County fire codes. An employee in this classification is responsible for reviewing construction plans for compliance to fire codes; inspecting buildings and premises for fire hazards and conducting fire prevention programs. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Division Chief/Fire Marshal. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Level 1 Performs fire inspections to ensure compliance with National Standards, Florida Laws, and County Ordinances. Performs research and conducts surveys for various reports. Assists with public education efforts; answers complaints and assists the general public. Maintains open communication with superiors, School Board, and the general public for dissemination of information and the enforcement of all local, State, and National fire codes and regulations. Maintains records on buildings reflecting dates of inspections, fire extinguishing systems, hazardous or combustible materials contained within and emergency data on owners and occupants. Responds to complaints of fire hazards; attempts to resolve by corresponding and meeting with the affected parties. Drives a County and/or personal vehicle to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Level 2 ( $25.8238 Hourly; $53,713.50 Annually ) Includes level 1 duties as shown above & level 2 duties shown below. Assists the Fire Marshal in the review of new construction and remodeling plans; submits written recommendations for compliance. Assists with inspections of new construction to ensure compliance with fire codes and that recommended changes have been made. Maintains records on buildings reflecting dates of inspections, fire extinguishing systems, hazardous or combustible materials contained within and emergency data on owners and occupants. Approves permits issued in compliance with fire prevention codes. Conducts fire prevention programs for schools and civic organizations, and makes presentations to schools, civic organizations, and other public arenas. Assists the Fire Marshal in providing responses to requests and questions from citizens. Responds to complaints of fire hazards; attempts to resolve by corresponding and meeting with the affected parties. Drives a County and/or personal vehicle to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Level 3 ( $32.2452 Hourly; $67,070.02 Annually ) Includes level 1 and level 2 duties as shown above & level 3 duties shown below . Conducts building plans review, examination, and approval for life safety, building codes, fire codes and Uniform Fire Codes of the State Fire Marshal. Reviews site development plans for access, water utilities and firefighting capability . Reviews current trends and developments in the field of construction . Examines building proposals of all types to determine compliance with code requirements and related regulations . Records and documents all plans reviews . Inspects all phases of building construction, repairs, additions, and alterations during progress and after completion for conformity with building codes and fire codes, approved plans and specifications . On-site inspections require checking zoning setbacks, compliance with land development codes and all phases of construction during progress from beginning to completion . Explains, interprets, provides guidance, and confers with planners, developers, contractors, building/facility managers, architects, engineers, and related professional organizations, as necessary, to promote an understanding of local and state life safety and fire codes. Coordinates activities with the Fire Marshal (Division Chief, Fire Prevention), building inspectors, planners, engineers, and other agency staff . Conducts inspections of places of public assembly such as: auditoriums, theaters, halls, businesses, industrial, temporary structures or tents, and institutional occupancies, for existing or potential fire and life safety hazards and compliance with municipal fire prevention regulations . Conducts inspections of fire protection systems and devices in buildings and structures within the county such as: fire sprinklers, heat and smoke detectors and other private fire protection devices . Investigates and reports on complaints received from any concerned person, group or agency on matters concerning hazardous conditions or practices . Resolves these complex and sensitive service issues either personally, electronically, by telephone, or in writing. Maintains records and documents of customer service issues and resolutions . Performs research on codes and ordinances as assigned to evaluate and recommend improvements to codes and ordinances . Research problems and complaints regarding commercial and residential buildings, building construction and code compliance . Responds to complex and sensitive building issues . Drives a County and/or personal vehicle to perform duties as required . Performs the duties listed, as well as those assigned , with professionalism and a sense of urgency . NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Thorough knowledge of standard building and fire safety codes. Considerable knowledge of the principles, practices, and procedures of firefighting and fire prevention. Knowledge of County geography; knowledge of potential fire hazards in the County. Knowledge of building, electrical and fire safety codes and ordinances. Knowledge of building materials and methods. Knowledge of recent fire prevention developments and practices. Skill in the operation of the following equipment: personal computer, to include associated software, calculator, fax machine, copying machine, and telephone. Ability to prepare and submit narrative and statistical reports. Ability to express ideas clearly and concisely, verbally and in writing. Ability to read, review and understand complicated building plans and blueprints. Ability to apply codes and ordinances to plans. Ability to impartially and consistently enforce fire regulations and safety codes. Ability to plan and present speeches and demonstrations on fire prevention. Ability to keep records and prepare reports. Ability to become certified as a Fire Inspector under State requirements. Ability to establish and maintain effective working relationships with the general public, co-workers, County employees, citizens, outside agencies, contractors, developers, architects, engineers, owners, elected and appointed officials and members of diverse cultural and linguistic backgrounds. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl; use hands to finger, handle or feel; reach with hands and arms; taste or smell. The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move in excess of 100 pounds. Specific vision abilities required by this job include color vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places, and is occasionally exposed to wet, humid conditions (non- weather); fumes or airborne particles; toxic or caustic chemicals; extreme cold and heat (non-weather); risk of electrical shock; radiation, and vibration. The noise level in the work environment is usually loud. Supplemental Information Bargaining Unit: Fire Operations - IAFF Local 3852 FLSA: Non-Exempt Confidential Position: Certain personal information for employees (and specific family members) in this job position is exempt from public records pursuant to Chapter 119 of the Florida Statutes. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Beginning salary commensurate with qualifications and experience; hiring range between $49,332.61 - $ 67,070.02 Annually. Graduation from high school or equivalent. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen, physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Upon submission of application, proof of the following must be provided: Firesafety Inspector I by the State of Florida (Levels 1, 2, and 3) and Firesafety Inspector II by the State of Florida (Level 3). Level 1 Required Certifications: Firesafety Inspector I* Level 2 Required Certifications: Firesafety Inspector I* Three years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for Firesafety Inspector II* Level 3 Required Certifications: Firesafety Inspector I*, Firesafety Inspector II*, completion of a two-year college level program in Fire Sciences or related field. Six years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for any of the following: Fire Code Administrator*, NFPA Certified Fire Protection Specialist. *Indicates State of Florida Certification Fire Prevention Officer II A sworn affidavit attesting to the non-use of tobacco products. Click this link to retrieve tobacco affidavit. is required. Level 1 Required Certifications: Firesafety Inspector I* Preference given for Firefighter II* Level 2 Required Certifications: Firesafety Inspector I* Three years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for Firefighter II*, Firesafety Inspector II* Level 3 Required Certifications: Firesafety Inspector I*, Firesafety Inspector II*, Firefighter II* Six years of fire suppression/prevention, fire inspection, fire codes enforcement, or building plans review for fire codes compliance experience; or any equivalent combination of related training and experience. Preference given for any of the following: Fire Officer I*, Fire Officer II*, Fire Code Administrator*, NFPA Certified Fire Protection Specialist, completion of a two-year college level program in Fire Sciences or related field. *Indicates State of Florida Certification Position Summary This is responsible technical work reviewing plans and inspecting structures for adherence to County fire codes. An employee in this classification is responsible for reviewing construction plans for compliance to fire codes; inspecting buildings and premises for fire hazards and conducting fire prevention programs. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Division Chief/Fire Marshal. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Level 1 Performs fire inspections to ensure compliance with National Standards, Florida Laws, and County Ordinances. Performs research and conducts surveys for various reports. Assists with public education efforts; answers complaints and assists the general public. Maintains open communication with superiors, School Board, and the general public for dissemination of information and the enforcement of all local, State, and National fire codes and regulations. Maintains records on buildings reflecting dates of inspections, fire extinguishing systems, hazardous or combustible materials contained within and emergency data on owners and occupants. Responds to complaints of fire hazards; attempts to resolve by corresponding and meeting with the affected parties. Drives a County and/or personal vehicle to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Level 2 ( $25.8238 Hourly; $53,713.50 Annually ) Includes level 1 duties as shown above & level 2 duties shown below. Assists the Fire Marshal in the review of new construction and remodeling plans; submits written recommendations for compliance. Assists with inspections of new construction to ensure compliance with fire codes and that recommended changes have been made. Maintains records on buildings reflecting dates of inspections, fire extinguishing systems, hazardous or combustible materials contained within and emergency data on owners and occupants. Approves permits issued in compliance with fire prevention codes. Conducts fire prevention programs for schools and civic organizations, and makes presentations to schools, civic organizations, and other public arenas. Assists the Fire Marshal in providing responses to requests and questions from citizens. Responds to complaints of fire hazards; attempts to resolve by corresponding and meeting with the affected parties. Drives a County and/or personal vehicle to perform duties as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Level 3 ( $32.2452 Hourly; $67,070.02 Annually ) Includes level 1 and level 2 duties as shown above & level 3 duties shown below . Conducts building plans review, examination, and approval for life safety, building codes, fire codes and Uniform Fire Codes of the State Fire Marshal. Reviews site development plans for access, water utilities and firefighting capability . Reviews current trends and developments in the field of construction . Examines building proposals of all types to determine compliance with code requirements and related regulations . Records and documents all plans reviews . Inspects all phases of building construction, repairs, additions, and alterations during progress and after completion for conformity with building codes and fire codes, approved plans and specifications . On-site inspections require checking zoning setbacks, compliance with land development codes and all phases of construction during progress from beginning to completion . Explains, interprets, provides guidance, and confers with planners, developers, contractors, building/facility managers, architects, engineers, and related professional organizations, as necessary, to promote an understanding of local and state life safety and fire codes. Coordinates activities with the Fire Marshal (Division Chief, Fire Prevention), building inspectors, planners, engineers, and other agency staff . Conducts inspections of places of public assembly such as: auditoriums, theaters, halls, businesses, industrial, temporary structures or tents, and institutional occupancies, for existing or potential fire and life safety hazards and compliance with municipal fire prevention regulations . Conducts inspections of fire protection systems and devices in buildings and structures within the county such as: fire sprinklers, heat and smoke detectors and other private fire protection devices . Investigates and reports on complaints received from any concerned person, group or agency on matters concerning hazardous conditions or practices . Resolves these complex and sensitive service issues either personally, electronically, by telephone, or in writing. Maintains records and documents of customer service issues and resolutions . Performs research on codes and ordinances as assigned to evaluate and recommend improvements to codes and ordinances . Research problems and complaints regarding commercial and residential buildings, building construction and code compliance . Responds to complex and sensitive building issues . Drives a County and/or personal vehicle to perform duties as required . Performs the duties listed, as well as those assigned , with professionalism and a sense of urgency . NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Thorough knowledge of standard building and fire safety codes. Considerable knowledge of the principles, practices, and procedures of firefighting and fire prevention. Knowledge of County geography; knowledge of potential fire hazards in the County. Knowledge of building, electrical and fire safety codes and ordinances. Knowledge of building materials and methods. Knowledge of recent fire prevention developments and practices. Skill in the operation of the following equipment: personal computer, to include associated software, calculator, fax machine, copying machine, and telephone. Ability to prepare and submit narrative and statistical reports. Ability to express ideas clearly and concisely, verbally and in writing. Ability to read, review and understand complicated building plans and blueprints. Ability to apply codes and ordinances to plans. Ability to impartially and consistently enforce fire regulations and safety codes. Ability to plan and present speeches and demonstrations on fire prevention. Ability to keep records and prepare reports. Ability to become certified as a Fire Inspector under State requirements. Ability to establish and maintain effective working relationships with the general public, co-workers, County employees, citizens, outside agencies, contractors, developers, architects, engineers, owners, elected and appointed officials and members of diverse cultural and linguistic backgrounds. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl; use hands to finger, handle or feel; reach with hands and arms; taste or smell. The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move in excess of 100 pounds. Specific vision abilities required by this job include color vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places, and is occasionally exposed to wet, humid conditions (non- weather); fumes or airborne particles; toxic or caustic chemicals; extreme cold and heat (non-weather); risk of electrical shock; radiation, and vibration. The noise level in the work environment is usually loud. Supplemental Information Bargaining Unit: Fire Operations - IAFF Local 3852 FLSA: Non-Exempt Confidential Position: Certain personal information for employees (and specific family members) in this job position is exempt from public records pursuant to Chapter 119 of the Florida Statutes. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications We are seeking a detail-oriented and proactive Assistant Risk Manager to join our team. The ideal candidate will have experience supporting risk management functions, including insurance administration, claims coordination, and safety initiatives. A strong background in employee benefits administration and familiarity with the Florida Retirement System (FRS) are highly desirable. This role requires excellent analytical, organizational, and communication skills, with the ability to collaborate across departments to promote effective risk mitigation and employee support programs. Bachelor's degree in Healthcare Administration, Health Science, Health Education, Risk Management or related field and three years of professional level experience in healthcare and/or health plans, weight management, fitness and wellness programs or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is highly responsible, professional, and supervisory work, developing and implementing operational strategies, policies and procedures as well as providing oversight, organization, management and direction of the Risk Management Division of the Budget and Fiscal Services Department. This position is responsible for supervising employee wellness & health awareness programs, oversight of the administration of the health plans, contract management of vendors, and managing the strategic operation of the Employee Health Center. A high level of initiative, independent judgment, and the ability to interpret and apply complex laws and regulations is required. An employee assigned to this classification implements solutions in the design and development of the County's Risk Management, Safety, Health, and Insurance programs, including accident prevention, employee wellness, occupational health, construction risk, workers' compensation, and claims mitigation programs. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Oversees the administration of the County's health, retirement, and related benefits. Assists with integrated loss prevention and control services for the County's operational risks through employee training and programs in the areas of Workers' Compensation, employee wellness and occupational health services, safety and loss control, property and liability claims administration, the purchase of insurance and the management of self-insurance programs, risk assessment, and consulting services to County departments. Responsible for contract administration of a variety of vendors related to health insurance and benefits. Oversees the contract that delivers the operations of the Employee Health Center; ensures the clinics' operations are efficient and meet the needs of employees; assists the practice manager with oversight of staff and practice policies and procedures. Responsible for overseeing education, resources, and opportunities to the employees of the County to live healthier lives; coordinates wellness events, seminars, and various preventive health programs to County employees throughout the year. Ensures compliance with Health Center Contract; aligns County wellness initiatives with the Health Center's goals. Manages operational budget for self-insurance funds. Assists in preparing the budget; preparing purchase requisitions; maintaining the budget spreadsheet for all revenues and expenses. Administers the Drug Testing and Drug-Free Workplace Program, including pre-hire, promotional, random DOT, reasonable suspicion, post-accident, workers' compensation and follow-up testing in compliance with FL Statute 440. Coordinates the occupational health program including scheduling, completion of required paperwork, notifying HR of results and invoicing responsible departments. Works with department heads, Constitutional Officers, and their representatives to integrate health, wellness, and safety programs. Prepares, distributes, and maintains a variety of reports; collects data on health care claims (i.e., worker's compensation, health care claims, etc.). Adheres to all Health Insurance Portability and Accountability Act (HIPAA) requirements dealing with confidential health and fitness information. Coordinates with the Employee Assistance Program vendor, Human Resources and Department Director to ensure that employees going through the substance abuse rehabilitation process our complying with the requirements of the program. Investigates and analyzes workers compensation accident claims. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge and experience in benefits administration and enrollment. Knowledge and experience in the administration of Florida Retirement Systems. Knowledge of standard principles, methods, and theories related to wellness and preventive health programs. Knowledge of standard principles, methods, and theories related to the management and supervision of employees. Knowledge of occupational health, safety & accident prevention principles and practices. Knowledge of computers and relevant software. Knowledge of applicable Federal laws and regulations. Demonstrate knowledge and expertise in the technical areas of Risk Management. Ability to plan, organize, and prioritize work activities and manage several tasks at once in an efficient manner. Ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods to gathering and analyzing information, make decisions and exercise good judgment based on available data, design solutions to problems, and formulate and articulate action plans proactively and collaboratively. Ability to communicate effectively, both orally and in writing. Ability to establish and maintain effective working relationships with co-workers, other County employees, and the public. Ability to communicate effectively and maintain cooperative relationships with members of agencies outside the County. Ability to write memoranda, detailed reports, and analyses. Demonstrate ability to manage Third Party Administrator and vendor contracts. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications We are seeking a detail-oriented and proactive Assistant Risk Manager to join our team. The ideal candidate will have experience supporting risk management functions, including insurance administration, claims coordination, and safety initiatives. A strong background in employee benefits administration and familiarity with the Florida Retirement System (FRS) are highly desirable. This role requires excellent analytical, organizational, and communication skills, with the ability to collaborate across departments to promote effective risk mitigation and employee support programs. Bachelor's degree in Healthcare Administration, Health Science, Health Education, Risk Management or related field and three years of professional level experience in healthcare and/or health plans, weight management, fitness and wellness programs or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is highly responsible, professional, and supervisory work, developing and implementing operational strategies, policies and procedures as well as providing oversight, organization, management and direction of the Risk Management Division of the Budget and Fiscal Services Department. This position is responsible for supervising employee wellness & health awareness programs, oversight of the administration of the health plans, contract management of vendors, and managing the strategic operation of the Employee Health Center. A high level of initiative, independent judgment, and the ability to interpret and apply complex laws and regulations is required. An employee assigned to this classification implements solutions in the design and development of the County's Risk Management, Safety, Health, and Insurance programs, including accident prevention, employee wellness, occupational health, construction risk, workers' compensation, and claims mitigation programs. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Oversees the administration of the County's health, retirement, and related benefits. Assists with integrated loss prevention and control services for the County's operational risks through employee training and programs in the areas of Workers' Compensation, employee wellness and occupational health services, safety and loss control, property and liability claims administration, the purchase of insurance and the management of self-insurance programs, risk assessment, and consulting services to County departments. Responsible for contract administration of a variety of vendors related to health insurance and benefits. Oversees the contract that delivers the operations of the Employee Health Center; ensures the clinics' operations are efficient and meet the needs of employees; assists the practice manager with oversight of staff and practice policies and procedures. Responsible for overseeing education, resources, and opportunities to the employees of the County to live healthier lives; coordinates wellness events, seminars, and various preventive health programs to County employees throughout the year. Ensures compliance with Health Center Contract; aligns County wellness initiatives with the Health Center's goals. Manages operational budget for self-insurance funds. Assists in preparing the budget; preparing purchase requisitions; maintaining the budget spreadsheet for all revenues and expenses. Administers the Drug Testing and Drug-Free Workplace Program, including pre-hire, promotional, random DOT, reasonable suspicion, post-accident, workers' compensation and follow-up testing in compliance with FL Statute 440. Coordinates the occupational health program including scheduling, completion of required paperwork, notifying HR of results and invoicing responsible departments. Works with department heads, Constitutional Officers, and their representatives to integrate health, wellness, and safety programs. Prepares, distributes, and maintains a variety of reports; collects data on health care claims (i.e., worker's compensation, health care claims, etc.). Adheres to all Health Insurance Portability and Accountability Act (HIPAA) requirements dealing with confidential health and fitness information. Coordinates with the Employee Assistance Program vendor, Human Resources and Department Director to ensure that employees going through the substance abuse rehabilitation process our complying with the requirements of the program. Investigates and analyzes workers compensation accident claims. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge and experience in benefits administration and enrollment. Knowledge and experience in the administration of Florida Retirement Systems. Knowledge of standard principles, methods, and theories related to wellness and preventive health programs. Knowledge of standard principles, methods, and theories related to the management and supervision of employees. Knowledge of occupational health, safety & accident prevention principles and practices. Knowledge of computers and relevant software. Knowledge of applicable Federal laws and regulations. Demonstrate knowledge and expertise in the technical areas of Risk Management. Ability to plan, organize, and prioritize work activities and manage several tasks at once in an efficient manner. Ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods to gathering and analyzing information, make decisions and exercise good judgment based on available data, design solutions to problems, and formulate and articulate action plans proactively and collaboratively. Ability to communicate effectively, both orally and in writing. Ability to establish and maintain effective working relationships with co-workers, other County employees, and the public. Ability to communicate effectively and maintain cooperative relationships with members of agencies outside the County. Ability to write memoranda, detailed reports, and analyses. Demonstrate ability to manage Third Party Administrator and vendor contracts. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Annual Salary Range: $61,194.00 - $104,603.00 First Review of Applications: November 24, 2025 Expected Start Date: January 2026
Description
Overview of the Contracts and Procurement Program
SANDAG conducts more than 65 solicitations on an annual basis and engages with the community and suppliers to maintain a competitive business environment. The 20+ member Contracts and Procurement Services team provide procurement and contract management expertise and is responsible for executing approximately 1,000 contracts each year, with a total value of more than $275 million.
This team provides the framework, guidance, and expertise to ensure that public dollars are spent prudently and that any contracts for work, services, or equipment are awarded in an open, fair, and competitive environment
Role
SANDAG is currently hiring a Contracts Analyst to join their team. Contract Analysts concurrently support numerous procurements at various stages of development, the ability to work cooperatively with project managers, contract administrators and vendors and meet deadlines, as well as possess a high level of organization and communication skills to manage multiple deadlines, is integral to the role. These positions will support various types of procurements including the areas such as professional services, construction, operational supplies, Architecture & Engineering services, technology equipment and services, and grant distribution. If you think you would enjoy the challenge of working on diverse procurements and helping project managers successfully navigate procurement laws and policies, this Analyst position may be a great fit for you.
The contracts analyst position will be filled as a limited term position that is funded for 2 years.
Typical Qualifications
The minimum education, training, and experience qualifications include a bachelor's degree with course work in public administration, business administration, law, or a related field.
At least one year of professional contracts and procurement experience. A combination of education and recent work experience may be considered in lieu of the degree.
Experience facilitating the procurement of various types of goods and services; ability to review and provide guidance regarding scopes of work, technical specifications, project schedules, cost estimates, project budgets, insurance requirements, and proposal evaluation criteria.
Knowledge of the rules, regulations, and laws related to public agency contracts; experience with various types of public agency funding sources as it pertains to procurement requirements.
Experience with financial management, project management, and procurement software is desirable.
Benefits
SANDAG offers comprehensive benefits, to include health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Additionally, SANDAG offers the following:
Hybrid work options
9/80 flexible work schedule
Pay-for-performance merit increases
Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS)
Retirement - 457 Defined Contribution Plan with Voya
Excellent health insurance options for employees and their eligible dependents
Free dental and vision insurance for employees and their eligible dependents
Education Assistance of up to $5,250 a year for regular employees
Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER
Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
Call (619) 699-1900 or visit https://www.governmentjobs.com/careers/sandag ? for information. First review: November 24. EOE.
Full Time
Annual Salary Range: $61,194.00 - $104,603.00 First Review of Applications: November 24, 2025 Expected Start Date: January 2026
Description
Overview of the Contracts and Procurement Program
SANDAG conducts more than 65 solicitations on an annual basis and engages with the community and suppliers to maintain a competitive business environment. The 20+ member Contracts and Procurement Services team provide procurement and contract management expertise and is responsible for executing approximately 1,000 contracts each year, with a total value of more than $275 million.
This team provides the framework, guidance, and expertise to ensure that public dollars are spent prudently and that any contracts for work, services, or equipment are awarded in an open, fair, and competitive environment
Role
SANDAG is currently hiring a Contracts Analyst to join their team. Contract Analysts concurrently support numerous procurements at various stages of development, the ability to work cooperatively with project managers, contract administrators and vendors and meet deadlines, as well as possess a high level of organization and communication skills to manage multiple deadlines, is integral to the role. These positions will support various types of procurements including the areas such as professional services, construction, operational supplies, Architecture & Engineering services, technology equipment and services, and grant distribution. If you think you would enjoy the challenge of working on diverse procurements and helping project managers successfully navigate procurement laws and policies, this Analyst position may be a great fit for you.
The contracts analyst position will be filled as a limited term position that is funded for 2 years.
Typical Qualifications
The minimum education, training, and experience qualifications include a bachelor's degree with course work in public administration, business administration, law, or a related field.
At least one year of professional contracts and procurement experience. A combination of education and recent work experience may be considered in lieu of the degree.
Experience facilitating the procurement of various types of goods and services; ability to review and provide guidance regarding scopes of work, technical specifications, project schedules, cost estimates, project budgets, insurance requirements, and proposal evaluation criteria.
Knowledge of the rules, regulations, and laws related to public agency contracts; experience with various types of public agency funding sources as it pertains to procurement requirements.
Experience with financial management, project management, and procurement software is desirable.
Benefits
SANDAG offers comprehensive benefits, to include health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Additionally, SANDAG offers the following:
Hybrid work options
9/80 flexible work schedule
Pay-for-performance merit increases
Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS)
Retirement - 457 Defined Contribution Plan with Voya
Excellent health insurance options for employees and their eligible dependents
Free dental and vision insurance for employees and their eligible dependents
Education Assistance of up to $5,250 a year for regular employees
Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER
Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
Call (619) 699-1900 or visit https://www.governmentjobs.com/careers/sandag ? for information. First review: November 24. EOE.
Annual Salary Range: $86,174.40 - $133,577.60 First Review of Applications: November 4, 2025 Expected Start Date: December 2025
Description
Overview of the Information Technology Service and Infrastructure Team
The Information Technology Service and Infrastructure team is made up of twelve system specialists including network, cloud, and system administrators supporting nearly 400 employees at multiple San Diego locations. The division is responsible for all IT end-user services, such as application and desktop support, maintenance of enterprise applications, data center and cloud storage systems, as well as network management including Local Area Network (LAN), Wide Area Network (WAN), and Metropolitan Area Network (MAN). The division supports all aspects of Microsoft Office 365 including application support, user management, data management, and Azure cloud storage.
Role
The Information Systems Analyst will be instrumental in delivering IT solutions for SANDAG’s business needs. This position is responsible for monitoring, maintaining, upgrading, implementing, and troubleshooting servers, networks, cloud services, applications, workstations, and peripheral devices under the guidance of the Senior Information Systems Analyst. The primary focus of this position is customer service through technology delivery and maintenance. The candidate selected for this position will be expected to work in-person in the San Diego office.
Typical Qualifications
The minimum education, training, experience and qualifications include a bachelor’s degree with major course work in computer science and information technology. Training and/or certification a plus. A master’s degree is desirable.
Three years of progressive career development supporting network, security, and virtual environments.
Experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM, and Microsoft Autopilot highly desirable
Experience in Azure Cloud Administration with experience in managing and optimizing cloud environments, proficient in deploying, configuring, and maintaining Azure services, and skilled in implementing security best practices to ensure data integrity and compliance
Experience providing desktop (Windows and macOS) server, network, and enterprise application support services for a 24/7 integrated information system environment.
The candidate selected for this position must successfully pass a pre-employment criminal background investigation; periodic re-checking of criminal background will be a condition of employment.
Benefits
SANDAG offers comprehensive benefits, to include health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Additionally, SANDAG offers the following:
Hybrid work options
9/80 flexible work schedule
Pay-for-performance merit increases
Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS)
Retirement - 457 Defined Contribution Plan with Voya
Excellent health insurance options for employees and their eligible dependents
Free dental and vision insurance for employees and their eligible dependents
Education Assistance of up to $5,250 a year for regular employees
Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER
Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
Call (619) 699-1900 or visit https://www.governmentjobs.com/careers/sandag ? for information. First review November 4, 2025. EOE.
Full Time
Annual Salary Range: $86,174.40 - $133,577.60 First Review of Applications: November 4, 2025 Expected Start Date: December 2025
Description
Overview of the Information Technology Service and Infrastructure Team
The Information Technology Service and Infrastructure team is made up of twelve system specialists including network, cloud, and system administrators supporting nearly 400 employees at multiple San Diego locations. The division is responsible for all IT end-user services, such as application and desktop support, maintenance of enterprise applications, data center and cloud storage systems, as well as network management including Local Area Network (LAN), Wide Area Network (WAN), and Metropolitan Area Network (MAN). The division supports all aspects of Microsoft Office 365 including application support, user management, data management, and Azure cloud storage.
Role
The Information Systems Analyst will be instrumental in delivering IT solutions for SANDAG’s business needs. This position is responsible for monitoring, maintaining, upgrading, implementing, and troubleshooting servers, networks, cloud services, applications, workstations, and peripheral devices under the guidance of the Senior Information Systems Analyst. The primary focus of this position is customer service through technology delivery and maintenance. The candidate selected for this position will be expected to work in-person in the San Diego office.
Typical Qualifications
The minimum education, training, experience and qualifications include a bachelor’s degree with major course work in computer science and information technology. Training and/or certification a plus. A master’s degree is desirable.
Three years of progressive career development supporting network, security, and virtual environments.
Experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM, and Microsoft Autopilot highly desirable
Experience in Azure Cloud Administration with experience in managing and optimizing cloud environments, proficient in deploying, configuring, and maintaining Azure services, and skilled in implementing security best practices to ensure data integrity and compliance
Experience providing desktop (Windows and macOS) server, network, and enterprise application support services for a 24/7 integrated information system environment.
The candidate selected for this position must successfully pass a pre-employment criminal background investigation; periodic re-checking of criminal background will be a condition of employment.
Benefits
SANDAG offers comprehensive benefits, to include health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Additionally, SANDAG offers the following:
Hybrid work options
9/80 flexible work schedule
Pay-for-performance merit increases
Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS)
Retirement - 457 Defined Contribution Plan with Voya
Excellent health insurance options for employees and their eligible dependents
Free dental and vision insurance for employees and their eligible dependents
Education Assistance of up to $5,250 a year for regular employees
Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER
Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
Call (619) 699-1900 or visit https://www.governmentjobs.com/careers/sandag ? for information. First review November 4, 2025. EOE.
University of California, Berkeley
Berkeley, CA, USA
Sales Manager (7556U), Lawrence Hall of Science - 81581 About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can http://grow.berkeley.edu/ at UC Berkeley.
Departmental Overview
The Lawrence Hall of Science is UC Berkeley's public science center, serving more than 150,000 visitors each year to programs and events onsite, 100,000 students and children in local schools and community settings. Our programs, products, and research impact youth, communities, educators, leaders and partners locally, nationally and globally.
Our mission is to inspire and engage through science discovery and learning in ways that advance access and opportunity. We do this by working with audiences that include learners, who experience our programs and products; educators, who work both in and out of school settings; and partners, who conduct research, build capacity for learning, and transform education systems. Research underlies everything we do, and we design all of our programs and products to have high impact beyond the walls of The Lawrence.
Since we were founded in 1968, The Lawrence has been at the forefront of science, technology, engineering, and math (STEM) learning. The Lawrence is unique among science centers as it is a Learning Lab. We design, develop and study a wide array of science, technology, engineering and mathematics learning programs and products for youth, families and adults from diverse backgrounds in our specialized facilities and through our community partnerships. Our spaces and partnerships offer unique opportunities for public engagement and learning.
Position Summary
Uses skills as a seasoned, experienced sales professional to lead a full range of sales and outreach activities for The Lawrence Hall of Science and its educational programs. Develops and implements strategic promotional efforts, outreach plans, and enrollment strategies to increase participation in museum visits, mobile science education programs, summer camps, teen research programs, and free access initiatives. Works closely with marketing, education, and operations teams to ensure aligned messaging and seamless customer experiences. Has a full understanding of best practices in educational sales, CRM management, and community engagement; applies judgment to resolve a wide range of operational and strategic challenges while advancing the museum's mission and access goals.
Application Review Date
The First Review Date for this job is: 10/15/2025.
Responsibilities
Program Sales & Outreach:
• Promote and sell The Lawrence Hall of Science and its educational programs to school administrators, teachers, community organizations, and families. • Develop and maintain an annual sales plan to meet participation and revenue goals across all program areas: museum visits and add-ons, mobile science programs, summer camps, teen research programs, and more. • Identify and pursue new leads through cold outreach, existing contacts, event attendance, and referrals. • Cultivate long-term relationships with school districts, educational partners, and parent communities. • Support the growth of museum visitation by promoting and managing free admission programs and access partnerships, with a focus on increasing participation among underrepresented groups.
Pipeline & Booking Management:
• Manage the full sales lifecycle, from lead generation through booking and follow-up. • Track all sales activities in the CRM system, ensuring accurate and up-to-date records. • Monitor program capacities and coordinate with internal teams to ensure availability aligns with sales efforts. • Maintain high levels of customer service throughout the inquiry and booking process.
Marketing & Communication Collaboration
• Partner closely with the Marketing team to align messaging, campaign timelines, and audience targeting strategies. • Provide input on marketing content to ensure it reflects customer needs, program features, and messaging • Coordinate input from product owners in alignment with seasons and annual planning cycles (e.g., school year calendars, summer camp enrollment windows). • Share customer insights and feedback with Marketing to inform materials such as brochures, email campaigns, digital ads, and social media content. • Support the development of outreach campaigns by identifying priority segments and suggesting effective communication channels. • Help evaluate the effectiveness of campaigns by reporting on lead conversion rates and customer response trends.
Evaluation and Strategy:
• Analyze participation and sales data to identify trends and opportunities. • Set measurable sales and outreach goals; identify and monitor key performance indicators (KPIs); and provide regular, transparent reporting to internal stakeholders to inform decision-making and track progress. • Contribute insights to improve program offerings based on customer feedback and market demand.
Other duties as assigned by a supervisor.
Required Qualifications
• Minimum 3 years of professional experience in sales, outreach, customer engagement, or a related field, with demonstrated success in building relationships and supporting participation or revenue goals. • Demonstrated success in developing and executing sales strategies that increase participation and revenue across multiple audiences. • Proven ability to cultivate and maintain relationships with variety of stakeholders, including educators, district administrators, community organizations, and families. • Skilled at managing multiple, concurrent sales pipelines and timelines, ensuring accuracy in CRM systems while meeting performance benchmarks. • Strong collaboration skills with demonstrated experience working cross-functionally with marketing, product, and operations teams to align outreach strategies and customer messaging. • Excellent written and oral communication skills, with the ability to create persuasive outreach materials, lead presentations, and respond effectively to educator and parent inquiries. • Demonstrated capacity to collect and analyze data related to participation, revenue, and customer engagement in order to evaluate program effectiveness and inform future strategy. • Strong organizational and administrative skills with keen attention to detail, thriving in a mission-driven environment that values thoughtful planning, collaboration, and high-quality customer service. • Proven track record of accountability, consistently meeting goals and deadlines while maintaining professionalism, responsiveness, and integrity in all client interactions. • Willingness to work occasional evenings or weekends to support outreach events or family engagement programs. • Bachelor's degree in education, business, communications, or related area and/or equivalent experience/training.
Preferred Qualifications
• Candidates with experience in science centers, youth-serving organizations, summer camps, afterschool programs, or educational travel/tourism are strongly encouraged to apply. • Minimum 5 years of professional experience in sales or outreach, including senior-level responsibilities in customer engagement, revenue generation, and relationship cultivation. • Experience with Tessitura, Salesforce, or other CRM/database tools used for tracking customer engagement and program enrollment. • Bilingual candidates (especially in Spanish) are encouraged to apply.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlwebsite.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted annual salary range that the University reasonably expects to pay for this position is $74,700.00 - $89,250.00.
• • This is an exempt monthly-paid position.
How to Apply
• To apply, please submit your resume and cover letter.
Other Information
• This is not a visa opportunity.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
https://policy.ucop.edu/doc/4000385/SVSH
https://policy.ucop.edu/doc/1001004/Anti-Discrimination
https://policy.ucop.edu/doc/4000701/AbusiveConduct
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://apptrkr.com/6632941
Full Time
Sales Manager (7556U), Lawrence Hall of Science - 81581 About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can http://grow.berkeley.edu/ at UC Berkeley.
Departmental Overview
The Lawrence Hall of Science is UC Berkeley's public science center, serving more than 150,000 visitors each year to programs and events onsite, 100,000 students and children in local schools and community settings. Our programs, products, and research impact youth, communities, educators, leaders and partners locally, nationally and globally.
Our mission is to inspire and engage through science discovery and learning in ways that advance access and opportunity. We do this by working with audiences that include learners, who experience our programs and products; educators, who work both in and out of school settings; and partners, who conduct research, build capacity for learning, and transform education systems. Research underlies everything we do, and we design all of our programs and products to have high impact beyond the walls of The Lawrence.
Since we were founded in 1968, The Lawrence has been at the forefront of science, technology, engineering, and math (STEM) learning. The Lawrence is unique among science centers as it is a Learning Lab. We design, develop and study a wide array of science, technology, engineering and mathematics learning programs and products for youth, families and adults from diverse backgrounds in our specialized facilities and through our community partnerships. Our spaces and partnerships offer unique opportunities for public engagement and learning.
Position Summary
Uses skills as a seasoned, experienced sales professional to lead a full range of sales and outreach activities for The Lawrence Hall of Science and its educational programs. Develops and implements strategic promotional efforts, outreach plans, and enrollment strategies to increase participation in museum visits, mobile science education programs, summer camps, teen research programs, and free access initiatives. Works closely with marketing, education, and operations teams to ensure aligned messaging and seamless customer experiences. Has a full understanding of best practices in educational sales, CRM management, and community engagement; applies judgment to resolve a wide range of operational and strategic challenges while advancing the museum's mission and access goals.
Application Review Date
The First Review Date for this job is: 10/15/2025.
Responsibilities
Program Sales & Outreach:
• Promote and sell The Lawrence Hall of Science and its educational programs to school administrators, teachers, community organizations, and families. • Develop and maintain an annual sales plan to meet participation and revenue goals across all program areas: museum visits and add-ons, mobile science programs, summer camps, teen research programs, and more. • Identify and pursue new leads through cold outreach, existing contacts, event attendance, and referrals. • Cultivate long-term relationships with school districts, educational partners, and parent communities. • Support the growth of museum visitation by promoting and managing free admission programs and access partnerships, with a focus on increasing participation among underrepresented groups.
Pipeline & Booking Management:
• Manage the full sales lifecycle, from lead generation through booking and follow-up. • Track all sales activities in the CRM system, ensuring accurate and up-to-date records. • Monitor program capacities and coordinate with internal teams to ensure availability aligns with sales efforts. • Maintain high levels of customer service throughout the inquiry and booking process.
Marketing & Communication Collaboration
• Partner closely with the Marketing team to align messaging, campaign timelines, and audience targeting strategies. • Provide input on marketing content to ensure it reflects customer needs, program features, and messaging • Coordinate input from product owners in alignment with seasons and annual planning cycles (e.g., school year calendars, summer camp enrollment windows). • Share customer insights and feedback with Marketing to inform materials such as brochures, email campaigns, digital ads, and social media content. • Support the development of outreach campaigns by identifying priority segments and suggesting effective communication channels. • Help evaluate the effectiveness of campaigns by reporting on lead conversion rates and customer response trends.
Evaluation and Strategy:
• Analyze participation and sales data to identify trends and opportunities. • Set measurable sales and outreach goals; identify and monitor key performance indicators (KPIs); and provide regular, transparent reporting to internal stakeholders to inform decision-making and track progress. • Contribute insights to improve program offerings based on customer feedback and market demand.
Other duties as assigned by a supervisor.
Required Qualifications
• Minimum 3 years of professional experience in sales, outreach, customer engagement, or a related field, with demonstrated success in building relationships and supporting participation or revenue goals. • Demonstrated success in developing and executing sales strategies that increase participation and revenue across multiple audiences. • Proven ability to cultivate and maintain relationships with variety of stakeholders, including educators, district administrators, community organizations, and families. • Skilled at managing multiple, concurrent sales pipelines and timelines, ensuring accuracy in CRM systems while meeting performance benchmarks. • Strong collaboration skills with demonstrated experience working cross-functionally with marketing, product, and operations teams to align outreach strategies and customer messaging. • Excellent written and oral communication skills, with the ability to create persuasive outreach materials, lead presentations, and respond effectively to educator and parent inquiries. • Demonstrated capacity to collect and analyze data related to participation, revenue, and customer engagement in order to evaluate program effectiveness and inform future strategy. • Strong organizational and administrative skills with keen attention to detail, thriving in a mission-driven environment that values thoughtful planning, collaboration, and high-quality customer service. • Proven track record of accountability, consistently meeting goals and deadlines while maintaining professionalism, responsiveness, and integrity in all client interactions. • Willingness to work occasional evenings or weekends to support outreach events or family engagement programs. • Bachelor's degree in education, business, communications, or related area and/or equivalent experience/training.
Preferred Qualifications
• Candidates with experience in science centers, youth-serving organizations, summer camps, afterschool programs, or educational travel/tourism are strongly encouraged to apply. • Minimum 5 years of professional experience in sales or outreach, including senior-level responsibilities in customer engagement, revenue generation, and relationship cultivation. • Experience with Tessitura, Salesforce, or other CRM/database tools used for tracking customer engagement and program enrollment. • Bilingual candidates (especially in Spanish) are encouraged to apply.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlwebsite.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted annual salary range that the University reasonably expects to pay for this position is $74,700.00 - $89,250.00.
• • This is an exempt monthly-paid position.
How to Apply
• To apply, please submit your resume and cover letter.
Other Information
• This is not a visa opportunity.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
https://policy.ucop.edu/doc/4000385/SVSH
https://policy.ucop.edu/doc/1001004/Anti-Discrimination
https://policy.ucop.edu/doc/4000701/AbusiveConduct
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://apptrkr.com/6632941
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications We are seeking a detail-oriented and proactive Risk Specialist to join our Risk Management team. This position plays a vital role in identifying, evaluating, and mitigating risks that could impact the organization, with a strong focus on insurance claims and workplace safety. The ideal candidate will have hands-on experience managing insurance claims (e.g., workers' compensation, general liability, property, auto) and a solid understanding of safety programs, incident investigation, and regulatory compliance (e.g., OSHA). You will work cross-functionally with internal departments, insurance providers, legal counsel, and third-party administrators to resolve claims efficiently, reduce loss exposure, and promote a safe work environment. You will also assist in the development and implementation of risk mitigation strategies, analyze claims data to identify trends, and support training efforts to educate employees on risk and safety best practices. This is an excellent opportunity for someone who is passionate about protecting people and assets, and who thrives in a role that blends analytical thinking with real-world impact. Associate degree from an accredited college or university and two years general office/clerical and/or customer service experience; or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis. SKILLS TESTING REQUIRED – Only applicants who meet the minimum qualifications and submit the required skills testing scores will be referred to the next step in the recruitment for this position. This position requires a passing score on the following four County's skills assessment tests: Microsoft Excel, Microsoft Word, and Attention to Detail assessment with a minimum score of moderate knowledge. The assessment tests can be taken in person or online/remotely through the CareerSource North Central Florida. The applicant must contact CareerSource North Central Florida at assessment@careersourcencfl.com to arrange testing. Passing scores must be received by the Human Resources Office via email at achr@alachuacounty.us no later than five business days after the posting closes. CareerSource North Central Florida is not responsible for submitting test scores to the Alachua County Human Resources Office. All scores are valid only for a period of 2 years from the date of testing. Successful completion of all applicable background checks pre-hire and ongoing are required. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Position Summary This is highly specialized and complex administrative support work for Risk Management in the administration of employee benefits, workers compensation and liability claims, and insurance. An employee assigned to this classification is expected to make decisions and act independently in accordance with established departmental policies and procedures. Supervisor may review non-routine decisions. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Enters benefits information into the applicable payroll systems and into third party vendor sites. Assists in reviewing complaints or requests for services from the general public or other County departments; routes requests and complaints to the correct Risk Management employee/sector for response. Schedules appointments for higher level supervisors; arranges travel schedule and makes travel reservations. Assists in the preparation, recommendation and monitoring of departmental budget and prepares reports and statistical data. Assists in the preparation of payroll, and other fiscal and statistical data. Prepares and tracks Employee Action Forms (EAF) for the Risk Management division. Prepares and files office/departmental paperwork such as Board of County Commissioners Agenda items, correspondence, reports, forms, meeting agendas and related material. Takes and transcribes minutes as required. Processes all incoming and outgoing office/departmental mail and insures all correspondence is properly distributed. Prepares, interprets and maintains department policy and procedure manuals and interprets complex and detailed data. Manages the vendor certificate insurance program for Risk Management.Maintains all Risk Management documents on the Intranet, Internet, and databases; scans and indexes documents to databases. Tracks solicitations and contracts approaching the end of their term and coordinates renewal with applicable personnel. Administers the Risk Management bond program; produces biannual reports on bonds for analysis. Develops and conducts training for departments regarding policies and procedures relating to Risk Management. Identifies problem areas and recommends ways to improve efficiency of Risk Management. Assists Risk Management personnel with daily duties including site visit reporting, wellness event scheduling, and setting up open enrollment. Ensures Risk Management records are accurate and maintained within state and federal requirements for records retention and auditing; prepares Records Destruction documentation as required. Drives a County and/or personal vehicle in order to perform related duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Microsoft Office Suite and County enterprise resource planning system. Ability to utilize appropriate vocabulary, grammar, spelling, punctuation and accuracy in written correspondence, manuals, reports and publications. Ability to be adaptable, set priorities, and meet deadlines. Ability to respond appropriately and impartially to inquiries and provide adequate and appropriate information. Ability to educate and train internal/external customers. Ability to communicate effectively orally and in writing. Ability to follow oral and written instructions. Ability to establish and maintain accurate, efficient filing systems. Ability to manage, plan, organize and coordinate Risk Management activities. Ability to plan and organize workload to meet deadlines. Ability to establish and maintain effective working relationships with County employees, departments, and vendors, and general public. Ability to follow established policies and procedures. Ability to provide excellent customer service. Ability to analyze a variety of Risk Management problems, to make sound recommendations for solutions and toprepare working procedures. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; reach with hands and arms, and use hands to finger, handle or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includeclose vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications We are seeking a detail-oriented and proactive Risk Specialist to join our Risk Management team. This position plays a vital role in identifying, evaluating, and mitigating risks that could impact the organization, with a strong focus on insurance claims and workplace safety. The ideal candidate will have hands-on experience managing insurance claims (e.g., workers' compensation, general liability, property, auto) and a solid understanding of safety programs, incident investigation, and regulatory compliance (e.g., OSHA). You will work cross-functionally with internal departments, insurance providers, legal counsel, and third-party administrators to resolve claims efficiently, reduce loss exposure, and promote a safe work environment. You will also assist in the development and implementation of risk mitigation strategies, analyze claims data to identify trends, and support training efforts to educate employees on risk and safety best practices. This is an excellent opportunity for someone who is passionate about protecting people and assets, and who thrives in a role that blends analytical thinking with real-world impact. Associate degree from an accredited college or university and two years general office/clerical and/or customer service experience; or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis. SKILLS TESTING REQUIRED – Only applicants who meet the minimum qualifications and submit the required skills testing scores will be referred to the next step in the recruitment for this position. This position requires a passing score on the following four County's skills assessment tests: Microsoft Excel, Microsoft Word, and Attention to Detail assessment with a minimum score of moderate knowledge. The assessment tests can be taken in person or online/remotely through the CareerSource North Central Florida. The applicant must contact CareerSource North Central Florida at assessment@careersourcencfl.com to arrange testing. Passing scores must be received by the Human Resources Office via email at achr@alachuacounty.us no later than five business days after the posting closes. CareerSource North Central Florida is not responsible for submitting test scores to the Alachua County Human Resources Office. All scores are valid only for a period of 2 years from the date of testing. Successful completion of all applicable background checks pre-hire and ongoing are required. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Position Summary This is highly specialized and complex administrative support work for Risk Management in the administration of employee benefits, workers compensation and liability claims, and insurance. An employee assigned to this classification is expected to make decisions and act independently in accordance with established departmental policies and procedures. Supervisor may review non-routine decisions. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Enters benefits information into the applicable payroll systems and into third party vendor sites. Assists in reviewing complaints or requests for services from the general public or other County departments; routes requests and complaints to the correct Risk Management employee/sector for response. Schedules appointments for higher level supervisors; arranges travel schedule and makes travel reservations. Assists in the preparation, recommendation and monitoring of departmental budget and prepares reports and statistical data. Assists in the preparation of payroll, and other fiscal and statistical data. Prepares and tracks Employee Action Forms (EAF) for the Risk Management division. Prepares and files office/departmental paperwork such as Board of County Commissioners Agenda items, correspondence, reports, forms, meeting agendas and related material. Takes and transcribes minutes as required. Processes all incoming and outgoing office/departmental mail and insures all correspondence is properly distributed. Prepares, interprets and maintains department policy and procedure manuals and interprets complex and detailed data. Manages the vendor certificate insurance program for Risk Management.Maintains all Risk Management documents on the Intranet, Internet, and databases; scans and indexes documents to databases. Tracks solicitations and contracts approaching the end of their term and coordinates renewal with applicable personnel. Administers the Risk Management bond program; produces biannual reports on bonds for analysis. Develops and conducts training for departments regarding policies and procedures relating to Risk Management. Identifies problem areas and recommends ways to improve efficiency of Risk Management. Assists Risk Management personnel with daily duties including site visit reporting, wellness event scheduling, and setting up open enrollment. Ensures Risk Management records are accurate and maintained within state and federal requirements for records retention and auditing; prepares Records Destruction documentation as required. Drives a County and/or personal vehicle in order to perform related duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Microsoft Office Suite and County enterprise resource planning system. Ability to utilize appropriate vocabulary, grammar, spelling, punctuation and accuracy in written correspondence, manuals, reports and publications. Ability to be adaptable, set priorities, and meet deadlines. Ability to respond appropriately and impartially to inquiries and provide adequate and appropriate information. Ability to educate and train internal/external customers. Ability to communicate effectively orally and in writing. Ability to follow oral and written instructions. Ability to establish and maintain accurate, efficient filing systems. Ability to manage, plan, organize and coordinate Risk Management activities. Ability to plan and organize workload to meet deadlines. Ability to establish and maintain effective working relationships with County employees, departments, and vendors, and general public. Ability to follow established policies and procedures. Ability to provide excellent customer service. Ability to analyze a variety of Risk Management problems, to make sound recommendations for solutions and toprepare working procedures. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; reach with hands and arms, and use hands to finger, handle or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includeclose vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
Alachua County Board of County Commissioners
Gainesville (Library HQ), FL
Minimum Qualifications Master’s degree in library science from a library school program accredited by the American Library Association or a master's degree in public administration, an M.B.A., or closely related field and four years supervisory experience. Must possess a valid State of Florida Driver's license and be insurable by the District's insurance carrier. Must provide own means of transportation. Successful completion of a drug screen and criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is highly responsible professional administrative work directing a major section of the Public Services Division of the Alachua County Library District. An employee in this classification is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. Work is performed independently under the direction of the Public Services Division Director and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section of the Public Services Division, including but not limited to: reference and information services, readers’ advisory, programming, circulation, outreach and community liaison, services to youth, services to adults, marketing and promotion. May have responsibility for District-wide coordination of specific services at the direction of the Public Services Division Director. Directly supervises Headquarters Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, branch managers, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Plans, organizes, and coordinates District-wide training related to library services. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Develops Section budget, monitors and controls budget expenditures. Plans and organizes services. Recommends policies to the Public Services Division Director and implements procedures for the Section. Assists in establishing standards for collections and services and devises control procedures to assure the attainment of standards. Works with other Section Administrators, Division Directors, and Library Administration to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies at the direction of the Public Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Public Services Division Director; assists in developing District-wide plans at the direction of the Public Services Division Director. Provides Board of Trustees and Governing Board with information as requested by the Public Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Recommends selection of library materials. Attends conferences and participates in related professional organizations. Drives a District vehicle to perform duties as required at various Alachua County Library branches. Performs related and other duties as assigned. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge of goals, principles, practices, systems and techniques of professional public library work. Comprehensive knowledge of management and supervisory techniques, the ability to apply them to create effective and efficient service, the ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Thorough knowledge of a variety of subject matters and related books and literature. Thorough knowledge of the principles of book selection. Thorough knowledge of reader interests, authors and available books and materials. Considerable knowledge of materials available within the District's agencies and other area libraries. Considerable knowledge of computerized library systems. Considerable knowledge of publisher and dealer practices and methods. Ability to analyze library problems and make sound improvement recommendations. Ability to effectively plan for and manage a library service within an independent taxing district. Ability to safely operate a District vehicle. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with library staff and the public. Ability to maintain complex records, perform research and in-depth analyses, and prepare reports. Ability to contribute to the overall growth and development of the Library District. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds in the handling of books. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information Management of operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Master’s degree in library science from a library school program accredited by the American Library Association or a master's degree in public administration, an M.B.A., or closely related field and four years supervisory experience. Must possess a valid State of Florida Driver's license and be insurable by the District's insurance carrier. Must provide own means of transportation. Successful completion of a drug screen and criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is highly responsible professional administrative work directing a major section of the Public Services Division of the Alachua County Library District. An employee in this classification is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. Work is performed independently under the direction of the Public Services Division Director and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section of the Public Services Division, including but not limited to: reference and information services, readers’ advisory, programming, circulation, outreach and community liaison, services to youth, services to adults, marketing and promotion. May have responsibility for District-wide coordination of specific services at the direction of the Public Services Division Director. Directly supervises Headquarters Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, branch managers, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Plans, organizes, and coordinates District-wide training related to library services. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Develops Section budget, monitors and controls budget expenditures. Plans and organizes services. Recommends policies to the Public Services Division Director and implements procedures for the Section. Assists in establishing standards for collections and services and devises control procedures to assure the attainment of standards. Works with other Section Administrators, Division Directors, and Library Administration to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies at the direction of the Public Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Public Services Division Director; assists in developing District-wide plans at the direction of the Public Services Division Director. Provides Board of Trustees and Governing Board with information as requested by the Public Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Recommends selection of library materials. Attends conferences and participates in related professional organizations. Drives a District vehicle to perform duties as required at various Alachua County Library branches. Performs related and other duties as assigned. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge of goals, principles, practices, systems and techniques of professional public library work. Comprehensive knowledge of management and supervisory techniques, the ability to apply them to create effective and efficient service, the ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Thorough knowledge of a variety of subject matters and related books and literature. Thorough knowledge of the principles of book selection. Thorough knowledge of reader interests, authors and available books and materials. Considerable knowledge of materials available within the District's agencies and other area libraries. Considerable knowledge of computerized library systems. Considerable knowledge of publisher and dealer practices and methods. Ability to analyze library problems and make sound improvement recommendations. Ability to effectively plan for and manage a library service within an independent taxing district. Ability to safely operate a District vehicle. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with library staff and the public. Ability to maintain complex records, perform research and in-depth analyses, and prepare reports. Ability to contribute to the overall growth and development of the Library District. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds in the handling of books. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information Management of operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Alachua County Board of County Commissioners
Gainesville (Library HQ), FL
Minimum Qualifications Bachelor's degree in education, social/behavioral science or related field and two (2) years of progressively responsible experience in the field of literacy, education or community services or any equivalent combination of related training and experience. Must possess and maintain a valid State of Florida driver's license. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is responsible professional and administrative work coordinating, implementing and supervising the Alachua County Library District Literacy Program. Responsible for coordinating and maintaining adult literacy services for Alachua County residents Supervises 2 Library Specialists Works with literacy volunteers Work Schedule - Monday through Friday 9:00 am - 6:00 pm, some nights and weekends will be required. An employee assigned to this classification is responsible for the development and promotion of Library and Literacy programs, supervising volunteers and tutors and assisting library staff. Work is performed under the general direction of the Public Services Administrator and is reviewed through reports, conferences and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS Develops and promotes Library and Literacy Programs. Develops goals, objectives, policies, procedures and work standards for library literacy services. Plans, coordinates, supervises and conducts literacy special events and may participate in library special events. Supervises and coordinates the activities of literacy support staff, volunteer tutors and contract and grant-funded positions, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; and coordinating and conducting training sessions for volunteer tutors and learners. Assists in the recruitment of volunteer tutors. Overseas the evaluations of learner assessment testing. Oversees and supervises selection and review of literacy materials and resources used in the program. Assists Library staff with maintaining New Reader collection. Monitors new developments in the literacy field; incorporates new developments, as appropriate, into programs and services. Proposes programs and projects to meet identified needs, implements, oversees and evaluates grant projects. Assesses effectiveness of services and programs by developing surveys and conducting periodic progress visits with program participants and implements changes in response to results. Develops annual budget for literacy services and grant projects and monitors expenditures. Assists in the development and preparation of grant applications and coordinates submission of required reports and documents. Serves as liaison, and may serve as a committee member, to community agencies and other literacy groups. Develops and maintains collaborative relationships with area businesses and organizations, in order to promote and expand library literacy services and programs. Attends meetings and/or trainings at offsite locations within and/or outside of Alachua County, some of which may include overnight travel as required. Performs related duties as required. NOTE : These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the principles and practices of adult and family literacy services including learning disabilities in the adult population. Considerable knowledge of methods and programs for teaching literacy skills. Knowledge of Library District's policies and procedures. Knowledge of effective interviewing, training , evaluating and counseling techniques. Knowledge of effective research techniques and methods. Knowledge of grant-writing techniques. Knowledge of standard practices, principals and techniques of program evaluation. Skill in using computer equipment and applications such as Microsoft Office, databases, Internet, and e-mail. Ability to develop and implement operating policies and procedures. Ability to adapt teaching methods to the needs of adults and families in the literacy program. Ability to plan, schedule and implement external and internal programs sponsored by the Library District. Ability to effectively supervise and coordinate the activities of subordinate employees and volunteers. Ability to establish and maintain effective working relationships with the general public, co-workers, volunteers, community groups, and boards. Ability to prepare clear and concise reports, correspondence and other written materials; maintain accurate records. Ability to effectively express ideas and concepts verbally and in writing. PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to be mobile. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT : The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Bachelor's degree in education, social/behavioral science or related field and two (2) years of progressively responsible experience in the field of literacy, education or community services or any equivalent combination of related training and experience. Must possess and maintain a valid State of Florida driver's license. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is responsible professional and administrative work coordinating, implementing and supervising the Alachua County Library District Literacy Program. Responsible for coordinating and maintaining adult literacy services for Alachua County residents Supervises 2 Library Specialists Works with literacy volunteers Work Schedule - Monday through Friday 9:00 am - 6:00 pm, some nights and weekends will be required. An employee assigned to this classification is responsible for the development and promotion of Library and Literacy programs, supervising volunteers and tutors and assisting library staff. Work is performed under the general direction of the Public Services Administrator and is reviewed through reports, conferences and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS Develops and promotes Library and Literacy Programs. Develops goals, objectives, policies, procedures and work standards for library literacy services. Plans, coordinates, supervises and conducts literacy special events and may participate in library special events. Supervises and coordinates the activities of literacy support staff, volunteer tutors and contract and grant-funded positions, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; and coordinating and conducting training sessions for volunteer tutors and learners. Assists in the recruitment of volunteer tutors. Overseas the evaluations of learner assessment testing. Oversees and supervises selection and review of literacy materials and resources used in the program. Assists Library staff with maintaining New Reader collection. Monitors new developments in the literacy field; incorporates new developments, as appropriate, into programs and services. Proposes programs and projects to meet identified needs, implements, oversees and evaluates grant projects. Assesses effectiveness of services and programs by developing surveys and conducting periodic progress visits with program participants and implements changes in response to results. Develops annual budget for literacy services and grant projects and monitors expenditures. Assists in the development and preparation of grant applications and coordinates submission of required reports and documents. Serves as liaison, and may serve as a committee member, to community agencies and other literacy groups. Develops and maintains collaborative relationships with area businesses and organizations, in order to promote and expand library literacy services and programs. Attends meetings and/or trainings at offsite locations within and/or outside of Alachua County, some of which may include overnight travel as required. Performs related duties as required. NOTE : These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the principles and practices of adult and family literacy services including learning disabilities in the adult population. Considerable knowledge of methods and programs for teaching literacy skills. Knowledge of Library District's policies and procedures. Knowledge of effective interviewing, training , evaluating and counseling techniques. Knowledge of effective research techniques and methods. Knowledge of grant-writing techniques. Knowledge of standard practices, principals and techniques of program evaluation. Skill in using computer equipment and applications such as Microsoft Office, databases, Internet, and e-mail. Ability to develop and implement operating policies and procedures. Ability to adapt teaching methods to the needs of adults and families in the literacy program. Ability to plan, schedule and implement external and internal programs sponsored by the Library District. Ability to effectively supervise and coordinate the activities of subordinate employees and volunteers. Ability to establish and maintain effective working relationships with the general public, co-workers, volunteers, community groups, and boards. Ability to prepare clear and concise reports, correspondence and other written materials; maintain accurate records. Ability to effectively express ideas and concepts verbally and in writing. PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to be mobile. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT : The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $310,000 - $340,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Senior Vice President of Artistic Programming not only supervises a large team of creative artistic administrators but provides focus, direction and inspiration to the Center’s programming. The opportunity to develop a cohesive, powerful message on the role of the performing arts in our society is the fundamental challenge for this individual and their team. With 9 stages, 2000 performances annually and the broadest spectrum of programming possibilities, the SVP Artistic Programming captures the true potential of the Center’s palette to maximum result. The SVP Artistic Programming supervises an artistic team including: Senior Director, Artistic Operations, Senior Director, International Programming, Manager, Theater Programming, Director, Dance Programming, Faith-Based & Family Programming Director, Senior Director, Jazz and Special Concerts, and Senior Director, Broadcast Media and Special Programs. Finally, the SVP Artistic Programming oversees the Kennedy Center Opera House Orchestra and management team. Key Responsibilities Provide creative, strategic leadership and mentorship to the team of artistic administrators to develop annual programming that maximizes the Center’s potential. This will include, but not be limited to the following:
Through programming initiatives, build a strong narrative around the role of the Center as an arts producer as well as presenter Strengthen the collaboration between the art forms to establish a more distinctive and increasingly important position for the Center on the local, national and international performing arts platform. Explore and exploit new formats and genres for presentation and production. Develop artistic partnerships with international caliber performers, artistic luminaries and leading innovators to supplement the Center’s activities, provide input and spotlight to our programs and bring fresh perspective to the role of the performing arts at the Center, in Washington D.C. and on an international stage. Strengthen the quality and variety of performers, establishing the Kennedy Center as a platform for excellence, innovation and discovery. Support the design of new programs, evaluate existing artistic ventures and lead the forward visioning for performing arts at Kennedy Center and around the world. Maintain a strong network of DMV artists and arts and cultural organizations for collaboration and enhanced programming opportunities Provide leadership around art and exhibit installations. Provide leadership within the senior management team on behalf of the Artistic Programming teams and advocate for the essential needs related to scheduling, program priorities, marketing, public relations and fundraising. Encourage greater collaboration between the Artistic Programming team and those departments where communications are vital to the production and presentation of performances. Provide support and clear direction on budget management, including revenue and expense projections. Represent the Kennedy Center in development of new works, supporting long-term relationships and explore new collaborations that advance the role of the Center as well as the performing arts locally, nationally and internationally. Collaborate with leadership and programming staff of the Education department to ensure maximum potential is achieved through development of cross genre, cross departmental production and presentation. Represent and oversee the management of the Opera House Orchestra to coordinate deployment for ballet, dance, musical theater and other artistic employment; act as the formal representative for contract management. Attend performances at the Center (and elsewhere) to stay current with artistic practice, audiences and emerging genres and themes. Together with senior leadership, provide general oversight for the Center related to performances, continuity and emergencies. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent education required; graduate degree or equivalent preferred Extensive knowledge and first-hand experience in the performing arts; specialization in one or more art form acceptable but a broad knowledge and appreciation is mandatory for success in this role. 10 years + of senior management experience in an international quality arts organization. Demonstrated success as an arts producer and presenter. Demonstrated success as a senior level manager. Excellent interpersonal skills Demonstrable budget, employee management, contract and other business skills. Additional Information Travel up to 30% may be required.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $310,000 - $340,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Senior Vice President of Artistic Programming not only supervises a large team of creative artistic administrators but provides focus, direction and inspiration to the Center’s programming. The opportunity to develop a cohesive, powerful message on the role of the performing arts in our society is the fundamental challenge for this individual and their team. With 9 stages, 2000 performances annually and the broadest spectrum of programming possibilities, the SVP Artistic Programming captures the true potential of the Center’s palette to maximum result. The SVP Artistic Programming supervises an artistic team including: Senior Director, Artistic Operations, Senior Director, International Programming, Manager, Theater Programming, Director, Dance Programming, Faith-Based & Family Programming Director, Senior Director, Jazz and Special Concerts, and Senior Director, Broadcast Media and Special Programs. Finally, the SVP Artistic Programming oversees the Kennedy Center Opera House Orchestra and management team. Key Responsibilities Provide creative, strategic leadership and mentorship to the team of artistic administrators to develop annual programming that maximizes the Center’s potential. This will include, but not be limited to the following:
Through programming initiatives, build a strong narrative around the role of the Center as an arts producer as well as presenter Strengthen the collaboration between the art forms to establish a more distinctive and increasingly important position for the Center on the local, national and international performing arts platform. Explore and exploit new formats and genres for presentation and production. Develop artistic partnerships with international caliber performers, artistic luminaries and leading innovators to supplement the Center’s activities, provide input and spotlight to our programs and bring fresh perspective to the role of the performing arts at the Center, in Washington D.C. and on an international stage. Strengthen the quality and variety of performers, establishing the Kennedy Center as a platform for excellence, innovation and discovery. Support the design of new programs, evaluate existing artistic ventures and lead the forward visioning for performing arts at Kennedy Center and around the world. Maintain a strong network of DMV artists and arts and cultural organizations for collaboration and enhanced programming opportunities Provide leadership around art and exhibit installations. Provide leadership within the senior management team on behalf of the Artistic Programming teams and advocate for the essential needs related to scheduling, program priorities, marketing, public relations and fundraising. Encourage greater collaboration between the Artistic Programming team and those departments where communications are vital to the production and presentation of performances. Provide support and clear direction on budget management, including revenue and expense projections. Represent the Kennedy Center in development of new works, supporting long-term relationships and explore new collaborations that advance the role of the Center as well as the performing arts locally, nationally and internationally. Collaborate with leadership and programming staff of the Education department to ensure maximum potential is achieved through development of cross genre, cross departmental production and presentation. Represent and oversee the management of the Opera House Orchestra to coordinate deployment for ballet, dance, musical theater and other artistic employment; act as the formal representative for contract management. Attend performances at the Center (and elsewhere) to stay current with artistic practice, audiences and emerging genres and themes. Together with senior leadership, provide general oversight for the Center related to performances, continuity and emergencies. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent education required; graduate degree or equivalent preferred Extensive knowledge and first-hand experience in the performing arts; specialization in one or more art form acceptable but a broad knowledge and appreciation is mandatory for success in this role. 10 years + of senior management experience in an international quality arts organization. Demonstrated success as an arts producer and presenter. Demonstrated success as a senior level manager. Excellent interpersonal skills Demonstrable budget, employee management, contract and other business skills. Additional Information Travel up to 30% may be required.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $110,000 - $120,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Accounts Payable function is embedded in the Accounting Operations area of the Finance Department of the Kennedy Center. It reports to the Director of Accounting Operations and serves the payables-related needs of buyers and employees across the Center. Additionally, the Accounts Payable function safeguards Center funds through compliance with relevant policies and completes important compliance tasks. The Accounts Payable function includes this role, an Accounts Payable Manager, two Accounts Payable Clerks, and temporary staff. The Accounts Payable department is a fast-paced, high-volume (between 100-200 payments a week), and complex work environment which settles non-payroll related liabilities on a weekly basis. The Accounts Payable function of the Kennedy Center supports incredibly talented staff with some of the most exciting initiatives of the Center, many of which find their way on stage. The Senior Accounting Manager, working closely with the Director, Accounting Operations, will primarily be responsible for the personnel, systems, and activities of the accounts payable function at the Kennedy Center. This position will also be expected to approve general journal entries prepared by Accounting Operations and Accounts Payable staff and prepare account reconciliations for payables-related general ledger accounts. The Senior Accounting Manager will work closely with the Accounts Payable staff to ensure timely and accurate processing of invoices and payments, upkeep of open purchase orders, compliance with tax reporting requirements, and adherence to company policies involving accounts payable, company credit cards and employee reimbursements. The Senior Accounting Manager will assume responsibility for the maintenance of the systems used in association with the above business processes, including maintenance of departmental approval processes, trouble-shooting transactions with errors, and ensuring a high-level of customer service to buyers and vendors using the system. The Senior Accounting Manager will provide training and guidance to other operating departments in support of the decentralized purchase order and invoice entry system. Key Responsibilities Lead Accounts Payable: Oversee the day-to-day, week-to-week, and month-to-month function of the Accounts Payable department ensuring a high-level of internal and external customer service, accurate and timely processing of payables-related transactions, and maintenance of systems in support of the function. The Senior Accounting Manager will set goals for the team to reduce processing errors and delays, improve accuracy, and increase efficiency. Accounts Payable Systems Administration: Assume responsibility for the accurate maintenance of the Center’s accounts payable related systems: procure to pay system, employee reimbursement system, and Center credit card program. As administrator, this position will oversee approval hierarchy setup and changes across all systems, be responsible for clearing support tickets associated with each program, ensure integration with Finance ERP system, and reporting. Other important maintenance tasks include: vendor onboarding and updates, open purchase orders, contract database management, process and policy documentation, and process improvement. The position will work with other persons in Information Technology in fulfillment of this important task. General Ledger Maintenance: Assume responsibility for the accurate maintenance of general and subsidiary accounts/ledgers for all payables-related accounts. Reconcile and report such information in keeping with monthly closing deadlines. These include accounts payable aging’s, payables-related clearing accounts, open purchase orders, and support of monthly bank account reconciliations performed by Accounting Operations staff. Oversight includes preparing/reviewing/posting journal entries; preparing/reviewing reconciliations; and ensuring all are done in a timely manner. Compliance Initiatives: Lead the Center’s compliance efforts related to the 1042 and 1099 reporting. This effort requires on-going maintenance in addition to annual reporting to the IRS. Assume responsibility for and delegation of payables-related information needed to file the Center’s annual Form 990 and related schedules. Oversee and delegate yearly project tasks for the annual audit including the preparation of financial statement schedules and foot notes. Prepare regulatory and compliance documents including, but not limited to, the form 990 schedules, BEA Analysis, Cultural Data Project. Training and Organization-wide support: Provide training and guidance to support a decentralized purchase order and invoice entry process both as part of a transition to a new procure-to-pay (P2P) system and then ongoing as a subject matter expert. Other : (a) Act as back-up and provide periodic coverage for the Accounts Payable supervisor and the Director, Accounting Operations (b) Suggest improvements in processes to increase effectiveness and compliance as well as assist with any procedural changes as they arise; (c) Special Projects and other duties as assigned; (d) Maintain accurate process documentation; and (e) Manage records retention process for accounting files. Other duties as assigned. Key Qualifications Education Requirements Bachelor’s degree in Accounting, Finance, or Business Administration. CPA certification is a strong asset. Experience Requirements 7–10 years of progressive experience in accounting or finance, with a focus on accounts payable. 3–5 years in a supervisory or managerial role, overseeing AP teams or accounting operations. Experience with ERP systems (e.g., Sage Intacct) and expense management platforms like Concur. Prior involvement in audit preparation, compliance reporting, and financial statement support. Technical Accounting & Compliance Deep understanding of GAAP and internal controls related to payables. Knowledge of IRS reporting requirements (Forms 1099, 1042, 990). Experience with reconciliations, journal entries, and month-end close processes. Systems & Process Management Proficiency in accounts payable automation tools and workflow management systems. Ability to troubleshoot system errors, maintain approval hierarchies, and support ERP transitions. Familiarity with vendor management, purchase order systems, and credit card reconciliation. Leadership & Communication Strong team leadership and staff development skills. Ability to train cross-functional teams on decentralized invoice and PO processes. Excellent written and verbal communication, especially for compliance documentation and audit coordination. Additional Requirements Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $110,000 - $120,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Accounts Payable function is embedded in the Accounting Operations area of the Finance Department of the Kennedy Center. It reports to the Director of Accounting Operations and serves the payables-related needs of buyers and employees across the Center. Additionally, the Accounts Payable function safeguards Center funds through compliance with relevant policies and completes important compliance tasks. The Accounts Payable function includes this role, an Accounts Payable Manager, two Accounts Payable Clerks, and temporary staff. The Accounts Payable department is a fast-paced, high-volume (between 100-200 payments a week), and complex work environment which settles non-payroll related liabilities on a weekly basis. The Accounts Payable function of the Kennedy Center supports incredibly talented staff with some of the most exciting initiatives of the Center, many of which find their way on stage. The Senior Accounting Manager, working closely with the Director, Accounting Operations, will primarily be responsible for the personnel, systems, and activities of the accounts payable function at the Kennedy Center. This position will also be expected to approve general journal entries prepared by Accounting Operations and Accounts Payable staff and prepare account reconciliations for payables-related general ledger accounts. The Senior Accounting Manager will work closely with the Accounts Payable staff to ensure timely and accurate processing of invoices and payments, upkeep of open purchase orders, compliance with tax reporting requirements, and adherence to company policies involving accounts payable, company credit cards and employee reimbursements. The Senior Accounting Manager will assume responsibility for the maintenance of the systems used in association with the above business processes, including maintenance of departmental approval processes, trouble-shooting transactions with errors, and ensuring a high-level of customer service to buyers and vendors using the system. The Senior Accounting Manager will provide training and guidance to other operating departments in support of the decentralized purchase order and invoice entry system. Key Responsibilities Lead Accounts Payable: Oversee the day-to-day, week-to-week, and month-to-month function of the Accounts Payable department ensuring a high-level of internal and external customer service, accurate and timely processing of payables-related transactions, and maintenance of systems in support of the function. The Senior Accounting Manager will set goals for the team to reduce processing errors and delays, improve accuracy, and increase efficiency. Accounts Payable Systems Administration: Assume responsibility for the accurate maintenance of the Center’s accounts payable related systems: procure to pay system, employee reimbursement system, and Center credit card program. As administrator, this position will oversee approval hierarchy setup and changes across all systems, be responsible for clearing support tickets associated with each program, ensure integration with Finance ERP system, and reporting. Other important maintenance tasks include: vendor onboarding and updates, open purchase orders, contract database management, process and policy documentation, and process improvement. The position will work with other persons in Information Technology in fulfillment of this important task. General Ledger Maintenance: Assume responsibility for the accurate maintenance of general and subsidiary accounts/ledgers for all payables-related accounts. Reconcile and report such information in keeping with monthly closing deadlines. These include accounts payable aging’s, payables-related clearing accounts, open purchase orders, and support of monthly bank account reconciliations performed by Accounting Operations staff. Oversight includes preparing/reviewing/posting journal entries; preparing/reviewing reconciliations; and ensuring all are done in a timely manner. Compliance Initiatives: Lead the Center’s compliance efforts related to the 1042 and 1099 reporting. This effort requires on-going maintenance in addition to annual reporting to the IRS. Assume responsibility for and delegation of payables-related information needed to file the Center’s annual Form 990 and related schedules. Oversee and delegate yearly project tasks for the annual audit including the preparation of financial statement schedules and foot notes. Prepare regulatory and compliance documents including, but not limited to, the form 990 schedules, BEA Analysis, Cultural Data Project. Training and Organization-wide support: Provide training and guidance to support a decentralized purchase order and invoice entry process both as part of a transition to a new procure-to-pay (P2P) system and then ongoing as a subject matter expert. Other : (a) Act as back-up and provide periodic coverage for the Accounts Payable supervisor and the Director, Accounting Operations (b) Suggest improvements in processes to increase effectiveness and compliance as well as assist with any procedural changes as they arise; (c) Special Projects and other duties as assigned; (d) Maintain accurate process documentation; and (e) Manage records retention process for accounting files. Other duties as assigned. Key Qualifications Education Requirements Bachelor’s degree in Accounting, Finance, or Business Administration. CPA certification is a strong asset. Experience Requirements 7–10 years of progressive experience in accounting or finance, with a focus on accounts payable. 3–5 years in a supervisory or managerial role, overseeing AP teams or accounting operations. Experience with ERP systems (e.g., Sage Intacct) and expense management platforms like Concur. Prior involvement in audit preparation, compliance reporting, and financial statement support. Technical Accounting & Compliance Deep understanding of GAAP and internal controls related to payables. Knowledge of IRS reporting requirements (Forms 1099, 1042, 990). Experience with reconciliations, journal entries, and month-end close processes. Systems & Process Management Proficiency in accounts payable automation tools and workflow management systems. Ability to troubleshoot system errors, maintain approval hierarchies, and support ERP transitions. Familiarity with vendor management, purchase order systems, and credit card reconciliation. Leadership & Communication Strong team leadership and staff development skills. Ability to train cross-functional teams on decentralized invoice and PO processes. Excellent written and verbal communication, especially for compliance documentation and audit coordination. Additional Requirements Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
Please submit a cover letter for consideration. About The National Symphony Orchestra The National Symphony Orchestra (NSO) enjoys international renown as one of America’s finest professional orchestras. The Orchestra has gained recognition through national and international touring, recording, radio and television broadcasts, and its excellent work in education and community engagement in the greater Washington area. The NSO has been in residence at The John F. Kennedy Center for the Performing Arts since the Center opened in 1971. In 1986, the Orchestra became an artistic affiliate of the Kennedy Center. The NSO’s Music Director, Gianandrea Noseda, is widely recognized as one of the leading conductors of his generation. The NSO offers a classical subscription series and a pops series at the Kennedy Center Concert Hall, gives summer performances at Wolf Trap National Park for the Performing Arts, and celebrates national holidays with televised concerts on the Capitol lawn. Chamber ensembles of NSO musicians perform at the Kennedy Center’s Terrace Theatre and Millennium stage and the orchestra participates in an extensive education program. NSO In Your Neighborhood brings more than 30 performances and events to schools, churches, community centers, and other local venues in a single week. NSO Sound Health brings musicians to facilities like Walter Reed National Military Medical Center and National Institutes of Health (NIH). The NSO also continues to tour nationally and internationally. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $55,000 - $60,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Assistant Artistic Administrator supports the Artistic Administrator, VP Artistic Planning and Senior Producing Director by acting as NSO concert producer and by managing day-to-day artistic and administrative operations of the department. The approximate breakdown of concerts for this role is 25% classical, 75% non-classical. The Assistant Artistic Administrator makes decisions and exercises discretion in order to prioritize assignments, and works under significant pressure, as many projects are time sensitive and involve concurrent deadlines. An eagerness to take initiative, communicate and problem solve with a positive attitude is essential. Key Responsibilities Project Management: manage 50% of NSO concerts each season, including Artist advance, contracting, rider administration, comp ticket and other requests; oversee a complex array of administrative detail through to artist payment and report on performance results. Day-to-day management of production logistics, and overall facilitation of NSO concerts, including management of artist services and show duty. Act as critical liaison between the NSO and artist and/or their representative(s). Maintain communication with production managers, press, marketing, digital, social media personnel, special events coordinators, theater managers, security and facilities personnel in order to ensure the flow of information between these departments and visiting artists. Build and maintain excellent relationships with artist management, hotels, travel agents, and other vendors. Act as liaison for NSO Principal Conductor/Artistic Advisor. Research, idea generation, and assistance towards implementation thereof, of artists, themes, and concepts as they pertain to NSO programming. Attend live performances of new products whenever possible. Other duties as assigned. Key Qualifications An undergraduate degree in a music-related field or equivalent knowledge.
At least 3 years’ experience in artistic administration of major orchestras or festivals Must be extremely detail-oriented, have excellent interpersonal skills, ability to work in a fast paced, multi-tasked environment, work well under pressure and be able to meet deadlines. Proficiency in Microsoft Word, Excel, and Access. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Must be able to travel and work extended hours, including evenings, weekends and national holidays (Memorial Day, July 4, Labor Day). Must hold a valid driver’s license in the United States. A personal vehicle is a plus. Ability to perform concert production related tasks in outdoor settings, sometimes in unpredictable weather conditions.
Full-time
Please submit a cover letter for consideration. About The National Symphony Orchestra The National Symphony Orchestra (NSO) enjoys international renown as one of America’s finest professional orchestras. The Orchestra has gained recognition through national and international touring, recording, radio and television broadcasts, and its excellent work in education and community engagement in the greater Washington area. The NSO has been in residence at The John F. Kennedy Center for the Performing Arts since the Center opened in 1971. In 1986, the Orchestra became an artistic affiliate of the Kennedy Center. The NSO’s Music Director, Gianandrea Noseda, is widely recognized as one of the leading conductors of his generation. The NSO offers a classical subscription series and a pops series at the Kennedy Center Concert Hall, gives summer performances at Wolf Trap National Park for the Performing Arts, and celebrates national holidays with televised concerts on the Capitol lawn. Chamber ensembles of NSO musicians perform at the Kennedy Center’s Terrace Theatre and Millennium stage and the orchestra participates in an extensive education program. NSO In Your Neighborhood brings more than 30 performances and events to schools, churches, community centers, and other local venues in a single week. NSO Sound Health brings musicians to facilities like Walter Reed National Military Medical Center and National Institutes of Health (NIH). The NSO also continues to tour nationally and internationally. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $55,000 - $60,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Assistant Artistic Administrator supports the Artistic Administrator, VP Artistic Planning and Senior Producing Director by acting as NSO concert producer and by managing day-to-day artistic and administrative operations of the department. The approximate breakdown of concerts for this role is 25% classical, 75% non-classical. The Assistant Artistic Administrator makes decisions and exercises discretion in order to prioritize assignments, and works under significant pressure, as many projects are time sensitive and involve concurrent deadlines. An eagerness to take initiative, communicate and problem solve with a positive attitude is essential. Key Responsibilities Project Management: manage 50% of NSO concerts each season, including Artist advance, contracting, rider administration, comp ticket and other requests; oversee a complex array of administrative detail through to artist payment and report on performance results. Day-to-day management of production logistics, and overall facilitation of NSO concerts, including management of artist services and show duty. Act as critical liaison between the NSO and artist and/or their representative(s). Maintain communication with production managers, press, marketing, digital, social media personnel, special events coordinators, theater managers, security and facilities personnel in order to ensure the flow of information between these departments and visiting artists. Build and maintain excellent relationships with artist management, hotels, travel agents, and other vendors. Act as liaison for NSO Principal Conductor/Artistic Advisor. Research, idea generation, and assistance towards implementation thereof, of artists, themes, and concepts as they pertain to NSO programming. Attend live performances of new products whenever possible. Other duties as assigned. Key Qualifications An undergraduate degree in a music-related field or equivalent knowledge.
At least 3 years’ experience in artistic administration of major orchestras or festivals Must be extremely detail-oriented, have excellent interpersonal skills, ability to work in a fast paced, multi-tasked environment, work well under pressure and be able to meet deadlines. Proficiency in Microsoft Word, Excel, and Access. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Additional Information Must be able to travel and work extended hours, including evenings, weekends and national holidays (Memorial Day, July 4, Labor Day). Must hold a valid driver’s license in the United States. A personal vehicle is a plus. Ability to perform concert production related tasks in outdoor settings, sometimes in unpredictable weather conditions.
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 07/18/2025
Apply End Date 8/20/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions, including the Human Rights Commission and Accessibility Advisory Commission. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office and the Boards and Commissions under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills • Access to reliable transportation
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law • Bilingual or multilingual
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 1, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6397158.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 07/18/2025
Apply End Date 8/20/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions, including the Human Rights Commission and Accessibility Advisory Commission. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office and the Boards and Commissions under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills • Access to reliable transportation
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law • Bilingual or multilingual
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 1, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6397158.
