Fortune 500 Sr. System Administrator - Digital Experience Analyst (Atlanta or Birmingham)

Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Senior System Administrator (Digital Experience Analyst).

CANDIDATE SUBMISSION REQUIREMENTS: (Please read carefully before applying)  

In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements: 

1) Our client doesn't provide any sponsorships, so you must PRESENTLY be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (i.e., U.S. citizen or permanent resident cardholder).

2) You must be within commutable distance to either Atlanta, GA or Birmingham, AL.   

3) You must apply with both your current resume AND also your full responses to the Hiring Manager's Screening Questions shown BELOW.

• Your resume must clearly show your personal email address and direct phone number.
• You must fully and accurately respond to ALL of the screening questions.
• Your resume and your responses to the screening questions should preferably be included in a SINGLE (Word or PDF) document, if possible.
• Send the requested information to MPN Diversity Recruiters by either clicking on the APPLY button or via email to support@mpndiversityrecruiters.com.

JOB SUMMARY: 

Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.

As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Technical Skills Required

• Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
• Working knowledge of network, server, and storage technology
• Ability to perform a level of data analysis and drive to actionable insights and automation
• Recognition of cyber security threats and risks, and importance of protecting the computing environment
• Capacity to learn and apply modern technologies and concepts
• Ability to research solutions to problems, as well as stay up to date on constantly changing technology
• Superb diagnostic, troubleshooting, analysis, and problem-solving skills

Technical Skills Preferred

• Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
• Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
• Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions

Non-Technical Skills Required

• Excellent communication skills (both oral and written) as well as technical writing
• Respond to support needs in a timely fashion with excellent customer service
• Works well on a team that is geographically dispersed
• Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
• High degree of focus on quality, reliability, efficiency, and cost effectiveness
• Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
• Self-motivated, takes initiative, removes obstacles for success
• Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
• Will travel as needed
• Exhibit “Our Values” attributes in all business interactions

Education and Experience Requirements

• Education in technology field or strong background in technology roles
• Minimum of 3-5 years of experience in technical infrastructure, analytics & automation

MAJOR JOB RESPONSIBILITIES:

• Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
• Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
• Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
• Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
• Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
• Provides consulting for field support teams on workstation and operating system related issues
• Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
• Identifies and executes on self-healing opportunities within the environment
• Analyze and benchmark customer datasets to derive insights for ongoing operations.
• Supports and participates in testing new workstation environment related applications and technologies
• Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities

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PRE-SUBMISSION SCREENING QUESTIONS (Responses Required for Interview Consideration):  

Please answer ALL of the questions BELOW as accurately as possible.  If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.

1) Describe your experience or specific accomplishment you have achieved that indicates you will thrive in this position.

2) Please describe any automations or improvements you have implemented to help improve the digital experience.

3) How have you worked with technology teams to take action on unresolved technology issues?

4) Have you used Nexthink or a similar platform for data analysis? If so, can you describe your experience?

5) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position.  You may list a salary range, but please do not state Negotiable or N/A.

6) Are you permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident)? Please reply with one of the following options:

(a) I am a U.S. citizen, or

(b) I am a permanent resident card (i.e., green card) holder, or

(c) None of the above.

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If you're not able to edit your resume (i.e., because it's a PDF) to add the HMSQ responses, please send your resume and the responses to the screening questions (in a separate document or message) and we will merge them for you.

Call 404-629-9323 if you have any questions.